Got my quarterly service. Very friendly and professional. Just on call and they come!

COPIED FROM MY FACEBOOK POST: I am here to tell y'all DO NOT USE MOUNTAINEER PEST CONTROL. I have NEVER dealt with a company that (messed up) EVERY appointment. You sign into a contractual agreement, then they (mess) things up and you can't cancel. I've been sitting here for 40 minutes waiting for them to show up at 10:30 AM on the 10th of September only to call them and they try to tell me my appointment is on the 17th. Not only do I specifically remember the appointment day and time which I wrote down and recorded into my phone and placed on the calendar on my wall, how did I make an appointment for a day and time that I don't even know what my work schedule is? This (woman) tried to argue me down what day my appointment was. You don't incorrectly record the TENTH at TEN on a Friday that you go to work at 2 and wanted as early as possible. This is the THIRD time I called to ask where they were and the appointment IN THEIR BOOKS was the following week. *So Brandy in the office told my landlord that she was the owner and then later switched it up that she was the manager. Then, proceeds to tell my landlord that I'm a liar. That I made the appointment for the 17th and not the 10th. WHYYYYY would I lie about a pest control appointment??? She also would not give any information pertaining to the owner or management over her head.* They claim they send postcards when it's time for us as THE CUSTOMER to request inside service. Shouldn't you be calling me to set up an appointment to come inside and spray my home because why would I have pest control with a contract to pay if I'm not getting the full benefit?? Only one postcard has been received at my home since we started service maybe a year ago or a little more than a year ago. I guess I'm throwing the postcards away and lying about that too. After multiple attempts to speak with someone higher up and cursing them out on the phone, Courtney, who I made my initial appointment with calls me and apologizes and set up a new appointment which I wrote down as I was speaking to her and took a picture of. Thank you Courtney for being so kind as to realize a mistake was made and an apology and not a "No... YOU'RE wrong" which is what got me so angry in the first place. We switched from Borden because of the same reasons. ---swipes over to the Yelp app read more

I contracted with this company for over a year. When I sold my property I informed them that I sold the property and no longer needed their service. I was told to send an email to one of the manager informing them that I wanted to cancel, this was on the 3rd of May. I had to contact them again in June to inform them that I no longer own the property and to cancel. The manager argued with me about the email never being sent until I producted a copy for her. It is now July and I was again charged. These people are crooks. I will be contacting the chamber of commerce and possibly SLED and the Solicitor office about this. I would give less stars if it was possible. read more

Absolutely do not deal with these people. They will charge you a full amount of contract even if they never show up. Was rescheduled three times and the person did not show up because they either called in or was running late. They haven't been by in months and still charged me for a full year. Now they refuse to fulfill their end of the agreement and basically told me to go F myself. They are a scam business. read more

I gave them a 1 because 0 isn't an option! I was referred to this business from a close family member after purchasing my new home. They came out ONCE! The contract stated they would spray quarterly and call if I saw anything and they would come service for no added charge. I had a wasp nest under my porch and tried to contact them several times. Each time they "took a message" and nothing ever came of it. After 2-3 weeks of that, I called to complain and cancel service. Their excuses ranged from not being setup properly in their system to their answering service "sucks". They apologized and we agreed that I could cancel service. A month after that my card was charged and so I called them to question the charge. They again apologized and I told them it was fine that I would just dispute charge with my bank which they were agreeable. Now fast forward to 2 weeks before thanksgiving and I get a call from collections agency sighting breach of contract and a fee for chargeback. I am fuming at their lies and lack of customer service. I have since called several times being promised a call back and no surprise....I've gotten none! I do not recommend this BS or headache on anyone who is looking for a service or customer care. read more

They are TERRIBLE ACROSS THE BOARD !! They do NOT KNOW customer service at all and is very rude !!! They will MOST definitely charge your card without your permission. Make sure you cancel before your upcoming services because they will not allow it. It has to be a hand written ??? I'm like really ????!!! They will come out to your house unannounced and service your home without you knowing and charge you for it! They are scammers!!! Truly !!!! I WOULD NOT RECOMMEND THEM UNDER NO CIRCUMSTANCES !!! read more

If I could give them a zero I would but I have to choose a "1" to be able to review. Do not ever give them your debit card for a phone payment if you ever plan on cancelling your service. They will voluntarily and without your authorization charge your card for whatever they want. Even upon calling them to get this refunded, I was informed by Alana (and that may be misspelled) that this company can do that to the card on file and she was very rude and hung up the phone. So now. I have to go through my bank. My debit card was verbally authorized for a single one-time payment in July and it is Oct and I just happened to see it on my account. read more

I had a bug problem which required multiple sprayings my appt. are set for after 5pm because I work day shift. Upon my 4th appt. I was home from work by 5:05pm ,a billing receipt was in my door and the tech never sprayed or called me to reschedule because they came to early, next thing I know my credit is charged the full amount for service and my contract ended by the director so I was told even though the deposit and previous payments were payed, now I can't get an explanation or a call back from them its theft to me! read more

They came to my house about a year ago. The salesman/representative said that I could save money if I had them take the payment directly credited from my account. Before signing the agreement, I asked if this was a contract for a specified time period, or if I could cancel at any time. He lied and said that I could cancel at any time. I tried cancelling in October 2018 as I was getting ready to sell my house. Nope. She was very rude, and said I had signed a contract for one year (she did not care that the guy lied to me). Okay, lesson learned. I asked her what I needed to do to ensure the contract would not be automatically renewed (which it will). She needed a request for cancellation put in writing (an email is good). I sent the email on October 7, 2018. In both March and April 2019 I called to make sure they would be cancelling the service on time. I was assured, by two different people, that it was all set. Nope!!! They withdrew money from my account in June 2019. The last payment was supposed to be May 2019. I have called them 3 times, and they said they would get back with me after speaking to the boss. Nobody has called me back. They are an extremely corrupt business and are now stealing from my account (I have already started action with my bank, etc.). read more