Walt does a great job of keeping the yard safe from land mines…read more We have the back yard from hell with a 55 degree incline which is very tough to climb Our dog Hobbes only poops on the horizontal line 1/2 to 3/4 way up the hill. Hobbes loves to follow Walt on his round Walt will clean up the occasional raccoon and deer poop I can't say enough for Walt he is the best. He loves his job and loves Hobbes Walt thank you for your customer service

This is a rather long three part review. Part one is as follows…read more PART 1 So two of my recent service dates (December 20th and January 3rd) were cancelled (via email) due to a "snow day" and me also being informed that the companies "snow policy/snow fee" is in effect. The email went on to further state the following.... "We will be out on your next scheduled service and a snow fee will be added for the extra week of waste. For those not familiar with the snow fee, it is less than the weekly rate and to compensate the technician for the extra week of waste and time to service you. If you are going to clean up between now and and next weeks visit, just let us know and we will remove the fee. Let us know if you have any questions at all and thank you for your patience." This was my rebuttal to the first email. (which as of me writing this review has still not been given a reply.) Sent on December 24, 2024 "So I'm really confused as to why there was no pickup done this past Friday? There was barely any snowfall this past Friday. There have been pickups over the past month where there was significantly more snowfall/snow on the ground and pickup was still completed. At any rate, I had my yard cleaned up this morning. However I do have a problem with your verbal email portrayal of Poop 911's " snow policy/snow day/snow fee" vs what's readily available online via Poop 911's website. This is actually the first time I've ever heard of a "snow policy/snow day/snow fee." Prior to responding to this email, I did my due diligence by researching this " snow policy/snow day/snow fee" via your website and this is what my research yielded via three different sources. (Referenced below.) 1.) https://www.poop911.com/2019/07/01/poop-911-weather-policy/ 2.) https://www.poop911.com/2019/11/20/its-snowin-and-your-dog-keeps-goin/ 3.) https://www.poop911.com/terms-and-conditions/ The main takeaways I gathered that related to your aforementioned " snow policy/snow day/snow fee" email were as follows. Cold weather is never a concern unless an emergency is declared and meteorologists say it's just unsafe to be outside. (There was no emergency declared this past Friday and meteorologists did not deem it unsafe to be outside that day.) Do you pick up dog poop in the snow? Absolutely. Our service to you is essential, so we will come out and clean up your dog's poop regardless of snow on the ground. So with that being said I don't see how myself and current customers should be assessed a "snow fee" based on your own existing policies online that contradict what you're stating in your previous email. There is not one mention of this aforementioned "snow fee", let alone an actual monetary amount listed anywhere on the Poop 911 website. I don't think that's a good business practice attempting to drop an unknown/undisclosed surprise fee on customers whenever your policies on the Poop 911 website state pickups occur regardless of snow on the ground. I highly suggest you publicly update your "snow policy/snow day/snow fee" via your website. As current and potential customers deserve full transparency about any/all policies." Really shady of a company that publicly advertises they provide service "regardless of snow on the ground", but then once you're an established customer fabricate some "snow policy/snow day/snow fee" (which is only made privy to an established customer via email) just to steal more money from the customer. I just copied and pasted my original reply to this 2nd email they sent me regarding my service not occurring yesterday (January 3rd) and will updated my review if I get a response. PART 2 After receiving "service" on December 27, 2024 I wanted to do a check on how well the service was. Mainly because my Ring camera recorded the technician speed running my entire back yard in under a few minutes. The walk through resulted in me finding multiple (in plain sight) piles of poop left untouched. Here's a link to both my Ring camera recordings of said service and my walk through. https://photos.app.goo.gl/R4ri1zrtm6PLPBYo7 Sent an email early afternoon on the 27th about the unsatisfactory service and surprisingly got an email reply from Alaina that evening stating the following. "I apologize for the oversight of the technician. We sent a substitute today. I will be speaking to him. I have issued a refund for today's service as we guarantee services. We appreciate you bringing this to our attention so we may address and resolve the issue quickly." I mean this with all do respect, but the job isn't rocket science. The whole point of your service is to pick up poop. Regardless if a technical is a substitute, he/she quiet literally has three steps in order to do the job. Step 1: Scan the customers yard (slowly) to identify poop. Step 2: Scoop the poop. Step 3: Dispose of poop bag via customers trash can. UPDATE FROM PART 1! See attached photos. Will post updates via photos due to reaching review text limits.