I bought a tube of silicone for a project, and while I was in the middle of working, I noticed…read moresomething seemed off about it. After checking the package, I realized it had expired. Because of that, I had to stop what I was doing, remove all the silicone I had already applied, and make an extra trip to return it. It wasted my time, set my project back, and caused a lot of unnecessary frustration. What disappointed me the most was the customer service. They exchanged the product, but no one apologized or acknowledged the inconvenience, and they didn't offer any kind of compensation for the time and effort I lost because an expired product was still on the shelf. Mistakes happen, but how a business responds makes all the difference. Unfortunately, this experience left me feeling like my time didn't matter. Because of that, I won't be coming back.

I placed an order online because it said that it had an item in stock and could be available in 15…read moreminutes. Turns out, it was not in stock. When I immediately canceled the order because I needed it that day, I was still charged. I tried contacting support, waited forever, to then have the agent pretend not to hear me then hang up. Only shop here if you want them to rob you.

Every time I go into Ace, the employees are friendly and helpful. There's a good selection of…read morehousehold/garden items. And the free popcorn is a great bonus!

Over Christmas I purchased a Green Egg for my husband at Allred's Ace Hardware and the staff was…read morevery friendly to help me decide which size would be best for our family's needs. I came in the day before Christmas eve and they told me they would have one built and ready to pick up on Christmas eve at 9 am. They even loaded the egg in my vehicle and showed me how to take it apart correctly since there's a lot of pieces to it. Since then we've been going back to this store for many of our essential items and more items for smoking with our new Green Egg. They have a lot of the same items your local Home Depot or Lowes carry without the crowds. I signed up for their free rewards and already used $40 and discount coupons from receiving them in the mail. It's convenience, handy, and the staff is great!

I genuinely wish I could give this place zero stars. I placed an online order for pickup...simple,…read morestraightforward...and somehow my items "disappeared" between confirmation and arrival. No explanation, no accountability, just a shrug and a waste of my time. The store feels disorganized to the point of being careless. The security setup is... let's just say not confidence‑inspiring. When a business can't keep track of paid orders, it's hard to trust anything else about how they operate. Overall, the experience felt sloppy and unprofessional. Save yourself the headache and go literally anywhere else.

Ordered 3 Pokemon tins and was charged and sent order confirmation. I drove 45 minutes to Gordon's…read moreand when I asked for my order everyone acted confused and sketch and said "we saw them back here this am but kids come in here and steal things all the time" Long story short I was given a run around after run around from multiple employees and told "we're reviewing the cameras but the shovels hanging from the ceiling block cameras for the pick up area and we can't see because of that." Simply what happened was an employee took my tins and acted as if they were stolen. I don't think it's profitable for a store to know that "crazy teenagers" are pillaging the store for Pokemons and they just continue to allow that behavior and tell there paying customers. What a joke.

If I could give this place a 0 star review I would. Please avoid this place. The Latino man at the…read morecounter could not have been more dismissive and rude. I asked him if he carried an item and he said " it's upstairs on the right." After trying to find it without avail, I asked him TWICE again and he said" it's up there." Then I asked him if he could help me find it and his response was " no, we are closing soon. " Last I checked, people actually WORK while the store is open, not seemingly playing on the computer or on the phone. I get better service and attention at the local Home Depot. Aren't neighborhood stores supposed to be friendly. As much as I'd like to support Mom And Pop shops, I will NEVER come here and I suggest you don't either!

This place has it all. I needed a new serpentine belt and tensioner pulley and they had it! No…read moreissues at all, I even got a significant deal on my purchases. I definitely recommend giving this place a shot! Solid customer service.

They have not done anything to make sure their pants are watered correctly so their plants looking…read moresuper bad because they top water. The prices of the plants are terrible as well especially with the conditions of their plants. The service is terrible every time I go it seems like the employees avoid the customers . The pricing at Lowe's is a bit extra. Lowe's quality is a bit higher than Walmart and target but that doesn't mean much. I recommend going to Home Depot which I have positive experience with customer service, better plants and conditions and the prices are so much better.

Ordered Furniture Oil @ Lowes @ 140 W University Pkwy,…read more Orem, UT 84058. Not only do we see the delivery driver trying to tighten the leaking bottles & stand them up, but can definitely see that He also leaves this stain on our bench Tried everything to get the stain off.

Tuff Shed Installation | Aug 4, 2026 Just after 8:00 am a…read moretruck rolled into our HOA pulling a trailer filled with prefabricated shed parts. The Tuff Shed installation team stepped out of the truck and began their work. Watching them was like watching two tap-dancers tap, tap, tapping out their work with precision while never missing a beat. Each knew exactly what to do when. Their show began by pulling tools and materials from their truck and laying everything out on the lawn. The walls shot up, followed in quick succession by the roof, the shingles, the loft, and the door; then came a swift cleanup, and just like that--it was complete. Having spent countless hours around construction sites, I know how easily unexpected complications can cause tempers to flare and the air to turn blue. Yet, these two individuals were a remarkable exception. Despite laboring at a grueling, relentless pace for over seven hours in suffocating 90-degree heat, their composure never wavered. Not once did either worker raise their voice or flash a critical remark at the other. Your installers are clearly committed to quality. I watched one of them trim a plywood sheet for an awkward overhead space. It was late in day and 91-degree. After the fourth try, the installer was frustrated. He dropped his tape measure and sighed deeply but then picked it up and measured again. He hoisted the heavy sheet back into position, and it finally fit perfectly. He smiled and immediately returned to work. A seamless connection of self-mastery and dedication to quality. It was... unforgettable!

I only go to Home Depot for the plants. The plants at Home Depot are far better then lowes. What I…read morelove about the plants here is they have more mature plants. So when you see the dahlias here they are massive. which you don't see a lot. they have lots to pick from. But the bad part of shopping for plants at Home Depot or lowes they never water their plants correctly so the plants always have black scorch marks and the leaves are browning and dry while being green as well. So the best time to buy is when the plants are fresh off the truck and haven't got watered yet haha. But if you want massive dahlias for a good price this is the place.

These people are clueless. Drove all the way down here to pick up two items. A generator, and a…read moretool box. Well over $1,000 in purchases. I called ahead to verify my products were there, and was told to just head down and pick them up. Went to take the tags for my products up to be scanned. Nothing is correct, tags don't pull up my product, that they aren't in stock (showed them website that says otherwise) Incorrect product advertising, to top it all off, I was asked to sit in the parking lot for 2 hours while they unload a truck. They wouldn't even take my number down to give me a ring when they found my products. I have never been so poorly served at an establishment. Gave up on them, went to Home Depot.

Armando Serrano, GREAT ,EFFECTIVE and goes beyond the call of duty…read more Armando is very knowledgeable and easy to approach. The PRICES are the BOMB!!!! Parking area was nice! everyone wore mask, very professional!! Will be going back for MORE!!