They have not done anything to make sure their pants are watered correctly so their plants looking super bad because they top water. The prices of the plants are terrible as well especially with the conditions of their plants. The service is terrible every time I go it seems like the employees avoid the customers . The pricing at Lowe's is a bit extra. Lowe's quality is a bit higher than Walmart and target but that doesn't mean much. I recommend going to Home Depot which I have positive experience with customer service, better plants and conditions and the prices are so much better. read more

See all

Ordered Furniture Oil @ Lowes @ 140 W University Pkwy, Orem, UT 84058. Not only do we see the delivery driver trying to tighten the leaking bottles & stand them up, but can definitely see that He also leaves this stain on our bench Tried everything to get the stain off. read more

All I needed was something cut. I was waiting 25 minutes till someone came and helped me and it was just a grouchy employee. I had asked the cashier for help and he went on the loud speaker in the store asking for someone to help me 3 times. I went up to customer service to get them to send someone and no one came and finally I called the store telling them the situation and someone actually came. And guess what??!! Their saw is broken. Would have been nice to know before I wasted a chunk of time out of my day. I just needed white board material to study and this cut off my studying time because this store is the worst. So annoying do not go to this location read more

Excellent customer service from several representatives. They'll tell you where it's at, what it's close to, and they'll take you there if you'd like. Easy, great experience both over the phone and in person! read more

See all

I love Lowe's but this new practice of having store associates "Cold call" a sales pitch when you ask for help is really annoying. Lowe's no one likes a cold call!! I was shopping for a new toolbox when the associate asked if I needed help. I just said I was browsing. Then she launched into selling me on rain gutter guards. I'm working!! Please don't waste my time with an in-person telemarketer call!! I left without buying anything. I meant to leave this as feedback on their website, but they don't have that option. read more

Customer service all uneven. One customer watching their phone instead of helping with the check out was a little surly and not very kind to one of the customers who didn't happen to read one of the signs. I also had friendly help once the help arrive, but it took some time for my pressing the button and also speaking with someone before someone came to assist me. read more

It's really nice to look up on their app before coming. It's just hard if you go to where it says it is and they haven't updated the new location. But you can usually ask someone. The store is clean and helpful employees! We come here often!! read more

Lowe's Home Improvement - Hardware Stores Near Me - Orem, Utah

See all

Went to lowes they had a set for 49 dollars both separately are 29 each manager refuse to homer the post even though it's was on lowes app just charge from home depot because I switched to flex tools but lowes suck ass read more

Lowe's Home Improvement - Hardware Stores Near Me - Orem, Utah

Hey just got back had to write a review I really enjoy and appreciate "old school customer service" and wanted to complement your employee Marlo. Great attitude listens to what you are asking and enthusiastic to help you have a great employee and will make us want to come back again!!! read more

I normally have a great experience in my usual Lowe's, but this day I was in a location I have never been before. The app on my phone worked, for the most part, for locating items I wanted so no issue there. When I went to check out I told the clerk I was a veteran so to get the discount, and his response was "What do you want me to do, clap?" Sometimes I regret serving my county when I have to deal with assholes like that. read more

Lowe's has never done me dirty. That's worth some stars in my book. The reason they get the most stars is because they have a clearance plant section! I don't know that I've ever seen that in any other store, and my wife and I have found some winners. Other than that, no complaints. read more

We bought floor tile and light fixtures for a home remodel. I wish they had a big map at the entrance of the store dearneso you don't have to wander around looking for needed items. Zero employees offered to help us. They don't email receipts, so hang onto yours! read more

I bought a riding mower at the Lowes in Orem. When I got home I discovered there was no key to start the engine. I called 6 times, got the recording each time. I don't know who is supposed to answer questions but I waited over 20 minutes for the 6 calls, for someone, anyone to answer my call. I don't know how any business could stay in business with this poor customer service. My last call before I had to go back to the store was hung up by the store after waiting over 7 minutes. If it weren't so much trouble I'd take this back and shop at Home Depot. read more

Customer Service very LOWE quality. Can't connect to anyone, trying to schedule delivery and installation for something I already paid for and they are no help at all. Don't even bother calling their phone number, no matter how many departments you try to connect to, your call will just ring and ring until the call drops. Why even have phones right? read more

I haven't had very good luck with the Lowes in Orem. They don't seem to answer their phones and when they do, I would get hung up on - one day 4 different times!!!! HOWEVER, today changed everything - We had a dryer delivered and as per usual, they didn't bring the parts to connect up the steam. In fact, they didn't even tell us! I got looking through our receipt and discovered we had paid for a kit they didn't bring and that is why they didn't install it!!! I was furious, to say the least! I didn't pay $1000.00 for a dryer that didn't have the steam function. I called the store this afternoon and ask for appliances and on the second ring, Harrison picked up the phone. I explained my situation and complained about all the problems with the prior delivery of the washer. He was very kind and patient and got his supervisor to try to help. The supervisor never picked up the phone, so Harrison came back and apologized! After checking the inventory, the driver never picked up the steam kit that we paid for. Harrison ask if it was o.k. if he called me back rather than put me on hold. About an hour later, he did call me back and asked if it was o.k. if he came out and hooked up the steam function on the dryer. I was shocked! Well, long story short, this young man came to our home with the kit and within 30 minutes had everything put together and hooked up. We were so grateful for him because otherwise who knows how long we would have to wait to have the delivery guy come back out! Talk about customer service! This young man restored my faith in LOWES!! He definitely deserves recognition. Without his efforts, I would NEVER return to buy any appliance from Lowes! Thankyou Harrison! You deserve a RAISE!!!! Clarinda and Richard S. read more

Ok, so after the fiasco at the AF/Lehi Lowe's....I did ask the girl at the AF/Lehi store if she could check the stock over at the Orem store and stated the Orem store had 3 of the cabinets we wanted. In stock. We find 1 and there is a hole in the box about the size of a tennis ball. And you can see in the hole that the partical board is busted up. The box underneath is destroyed. And the 3rd? Eh, I managed retail so I know inventory can be off. But 2. I see a worker and point out that the box has the hole and the parts are broken. "Yeah, that's not right. That's not suppose to be like that." Stands there for a bit. Maybe needs to be coached along for the next possible step. Nothing. Blank look. And now I have to see if Home Depot carries these cabinets. Home freaken I'm not gonna move from this area but I'll point you in the wrong direction and pretend to know what I'm talking about Depot. read more

There is something about home improvement stores that I love haha. It makes me feel like an adult who can fix things around the house or start a new project haha. I experienced great customer service on my visit. It was a pretty efficient and quick trip too. I found what I needed and the employee who helped me was great. They have plenty of parking out front and are conveniently located off of a main street. read more

Extra nasty staff: Unwilling to help me find or move a 22 foot ladder, check out cashier seemed unable to speak and would not assist me in any way for payment or getting the ladder out of the store. The only thing I can guess is that they want you to staff their positions and tip them afterwards. TERRIBLE! read more

Lowes, Home depot. It's mostly degrees. I kind of like Lowe's better. Fortunately, it's the closest one to me. It usually has what I need at a fair price. I can't think of much else to say. read more

Lowe's Home Improvement - Hardware Stores Near Me - Orem, Utah

Their garden center is deplorable. It doesn't matter what time of year you visit. I went this past spring and the vast majority of the plants were literally rotting. I chalked it up to a wet spring although they could have easily been moved and placed under cover. Thought I would try them for the summer. Well again instead of over watered the plants were under watered and dying. I happened to be at Lowe's for something unrelated this fall and popped my head into the garden center to see if they had and gourds or pumpkins. It was the worst I'd ever seen it. They were selling plants that were literally dead. Oh they greatly reduced the price but it was embarrassing. The plants should have been tossed long ago. There wasn't a single mum that was salvageable. If I was the manager of the garden center at this location I would be incredibly embarrassed. read more

Walked around for over 30 min looking for someone to help me purchase a bbq and to get a piece of wood cut to size... was told twice "gimme a sec" they would "send" someone to help.... when i went to customer service to ask to speak to a manager, the girl behind the counter asked me "what's your issue?" needless to say, I'm headed to Home Depot to buy my new Weber and get the piece of wood I need. Disgusted..... read more

Our fridge broke down while we had guests staying. I called Lowe's and spoke to Wendy who went over and beyond in getting us a quick delivery date for a new one. She was so kind and and helpful. I only shop for appliances with Lowe's, because of their excellent service. read more

This place is interesting. While I like lowes and feel like they offer good service, I have a Forrest Gump mentality. I never know what i'm going to get. Usually the employees here seem to not know what's going on, who to talk to or what to do, and if you ask for someone who does know what to do they're either not working or take an hour to come help. I'll probably come here as needed because it's convenient, but it's not my favorite read more

I went in to do a small return and they were very helpful and kind. Very nice young man that helped me had great customer service!

Helpful staff - There were at least two different staff members who tended to us and helped us find the tools we needed to finish our project. Great return policy - I was gifted a orbital sander from Lowe's and three months later I was about to open the sander when I realized that I wanted a belt sander instead...I called Lowe's up and they said that I could come exchange the sander and everything workout out perfectly! Everyone was happy. (I did have the receipt and never opened the box...so that made things less complicated, but three months is three months, so I was glad they exchanged it.) I felt like their were a wide variety of tools and accessories that were priced pretty reasonably. Super convenient located right off the University Pkwy exit in Orem. Tons of parking. read more

Holy crap come up with a better way to do your credit card application. I got in line and after 10 min of ringing up the fool ahead of me who holds up the entire line because he has decided to take the cashiers suggestion and apply for a credit card. So I hop the line to another one, I'm now 4 people deep in line. 3 customers all just say no to the credit card suggestion. They just swipe a card and move on, but not the gentleman ahead of me. Yep he decided wow that's a good idea. Are you kidding me? Yes once again I hop the line. That poor cashier asked if I wanted my receipt printed or emailed? Like I had another half hour to tell her my email? All I went for was one sprinkler part and now it's to dark to work on them tonight. read more

Lowe's has always been my go-to for home improvement. I still prefer them over Home Depot. But I wonder if there are more than five people working at any given time and if any of those five ever think to ask customers if they have questions. I never knew it was my job to flag them down. Even so I like Lowe's and their products for the 2 saving grace stars. read more

I've shopped at this Lowe's so many times, it feels like a second home. If you like a big box home improvement store, this one will do. It is clean and well-organized with all the sections such as plumbing, electrical, and hardware set up in an intuitive fashion. I've always found exactly what I need when shopping at this Lowe's. The pricing is right on most items and the items are good quality unlike some of the stuff you will find at popular super stores (rhymes with Stall-Mart). I have purchased big ticket items like a generator, high-end vacuum cleaner, lawnmower, chainsaw, and barbecue along with lower priced items. I've gotten the same great service regardless of what I buy. I recommend this store for all your home improvement needs. read more

Waiting 6 hours for appliance delivery, has not come yet. Store can not give out any information. Why do you treat customers this way? UPDATE: I have waited now for 81/2 hours at the house, no call or delivery, I have now called the store 3 times. nothing UPDATE: 10 hours waiting for delivery. no call, no delivery read more

This is absolutely the worse store I've ever been too. Staff is lazy, they WILL NOT HELP YOU. Every time I go they are extremely disrespectful. They will roll their eyes at you and they will give you attitude. If you're a POC expect to be disrespected and mistreated by staff. I Yesterday I witnessed an argument between an employee and a customer because the customer had forgotten their wallet in the car. The employee yelled at the woman and management did nothing!! Worse store ever. They have shit customer service. Save your money and go to Home Depot. They'll actually help you. read more

The customer service in the gardening department of this Lowe's is horrible. When I tried to ask a question, I was first ignored and then told "it's not in this department"! It would have been helpful to have been guided to the correct location in the store. For checkout, I had to wait several minutes in the hot sun and no employees seemed to be concerned about customer service. I will drive a further distance to another store in the future!!! read more

Great prices on common plumbing and construction items. If they have it in stock, the pricing is probably great. However I sometimes need some less popular things like run capacitors for my AC or replacement trim for my vinyl deck which you can only find online. One thing I that irked me here is how they don't honor home carpet pricing for small commercial customers. read more

The worst customer service I have ever experienced. They told me that our fridge would be delivered on a certain day and the day of delivery they call me and tell me that it's backordered and we won't have it. Then the day they finally deliver it, they forget to bring the tube for the icemaker and I called them to tell them to get it for us and they said they won't be able to install it that day now. So I actually had to go pick up the part that they forgot. And they hardly showed any concern or care. I will never order from Lowe's again. Also, their customer service agents are not friendly. read more

My water heater went out it had a 12 year warranty and after 10 years and 8 months the gas valve went out and lowes worked with me and I think they went above and beyond to help me get a replacement. thank you for everything, this is where I shop read more

Always very understaffed and the employees that are working are never much help. This review is based on years of experiences

The worst lowes ever! Poor service, poor proper training! There was this girl at the cashier very nice and very nervous as well but the manager (Sarah) or whoever she was that act like the trainer was so rude and so not helpful she does not no how to train at all! Please remove her as a trainer i'm so upset right now because she made me wait there for so long and she didn't even acknowledge me whatsoever I asked her a question and she didn't even bother to look... all I know is that she has the worst people skills that ever seen and no costumer service at all I will never comeback here again ever read more

I'm sure if the french doors I ordered around Valentines day ever arrive and get installed, I'll feel better about Lowes. I was told the missing door (yes a missing door) would arrive on July 13...Nope. No calls, voicemails or emails. No follow through. I suppose it is partly my fault. I didn't ask what year the missing door would arrive. read more

I went in looking for a particular drill adapter. The guy working in that department quicky shrugged off my inquiry as something he'd never seen or heard of. I was sure it existed and looked around for 10 minutes. Eventually I tried searching the lowes.com website from my phone. I didn't know the term for what I needed so this made the search a little challenging but I ran into my item on the website. The website actually told me what aisle and "bay" to find my item at there at the store - bingo! So while the worker wasn't helpful, the website was and I did leave with what I needed. read more

Paid 61 bucks for a measurement. Then a very high price with little competency in flooring. I would not recommend this place. They have college kids running the flooring department. read more

This location is fine if you know exactly what you need and require zero help. They truly seem to go out of their way to not have to talk to you. I don't think I have ever been talked to or acknowledged by an employee here unless I can actually catch one and convince them to help me read more