I purchased a $3,200 German Shepherd puppy from Jayne, owner of Rocky Mountain German Shepherds,…read moreand the experience has been deeply disappointing, stressful, and costly. Jayne assured me the puppy had been examined by her veterinarian and that I would receive documentation confirming German-bred, titled parents. 11 weeks later, I have received nothing.
Although I noticed significant negative reviews before purchasing, I chose to give the breeder the benefit of the doubt. Unfortunately, purchasing from this breeder proved to be the worst decision I could have made for myself and my puppy's health. My experience confirmed many of those same concerns.
When I brought the puppy home on 9/18/25, she already had persistent loose stools. That same evening, I emailed Jayne to report (four) very loose stools, request guidance, and share my veterinarian's instructions. My veterinarian of 30 years--at one of Golden's oldest and most reputable hospitals--examined her the next day and immediately found her underweight. An in-house fecal test confirmed Coccidia, and a second lab test identified Giardia. These infections required urgent, prolonged treatment; untreated, they could have been fatal. In over 30 years of owning German Shepherds from reputable breeders, I had never even heard of Coccidia, let alone experienced anything like this. Giardia required multiple rounds of medication, plus an antibiotic, to resolve.
Despite my same-day email and immediate notification, Jayne did not respond, offer guidance, acknowledge the health issues, provide assistance or even the potential for reimbursement for the substantial medical and other expenses that followed. The failure to acknowledge serious pre-existing health issues, provide documentation, or respond responsibly was disgusting to experience as a buyer who trusted this kennel. Her only subsequent contact was two brief emails asking, "How is [Puppy's Name] doing - verbatim" Concerned for the puppy's health and deeply frustrated by the atrocious lack of support, I did not respond.
Over nearly two months, I administered multiple rounds of medication, purchased 1,000 exam gloves, sanitized all surfaces daily to prevent reinfection, discarded contaminated supplies and infected toys. In my experience, no breeder I have dealt with in 30+ years has required anything like this level of effort to restore a puppy's health.
The lack of transparency, unfulfilled promises of documentation, and failure to address serious pre-existing health issues raise serious concerns about this kennel's breeding and veterinary practices. Assurances regarding health checks, responsible care, and proper paperwork were not reliable.
This experience has been emotionally exhausting, financially burdensome, and entirely avoidable. Puppies deserve responsible breeders who prioritize their health, and buyers deserve honesty, professionalism, and support--none of which I received here.
