Nice prices, but the guy working there, Greg, is rude as hell. Passive aggressive responses to inquiries, treated me like an idiot because they had issues sending something to a commercial address. Would not use these guys again because of this guy alone. read more

I always order at least $100 worth of toiletry items for homeless Grace bags. Great prices! Have never had a problem with service, very occasionally things are backordered, but not a problem since I order ahead of time. Takes about a week to arrive. Love them! read more

Best service!! And very responsible. Purchased a pound of triamcinolne ointment. Will be back! Happy customer read more

Mountainside Medical Equipment - Fast shipment, good service!! And sends a lot of emails on the shipping process. Will be buying from this company again!! - Medical Supplies Near Me - Marcy, New York

great service extra prompt shipping, arrived early. items as promised. Best service I have found on medical items. thank you so much.

Complete bad experience, they can not handle current orders and serious racial discrimination. I ordered four different items, they shipped two items only but receive one email that THREE items arrive without telling me through email or phone. How serious is that? I mean, really? Yeah, yeah I know that my English level is poor but there is no chance, they can help me decided for refused the money or wait for the items and hanged out my phone twice when I talk. Worst costume services EVER My problem is not solved. Don't I need to earn apologize for that? Ok, I understand ur guys, but who cares about my feelings at all. If I do something wrong I apologize for that. If I can I even do not want give one star to this service. read more

This is the place to get mountain ice gel. Gentleman was very friendly and helpful. Located right next to the high school read more

Mountainside Medical Equipment - Medical Supplies Near Me - Marcy, New York

This place saved my dog from dying a miserable death. Our geriatric dog was suffering kidney failure. He stopped eating and drinking. I thought it was time to let him go but my husband struggled. It was his very first dog and he recently lost his mom to covid. The dog needed immediate medical intervention. We just moved and the dog didn't have a new vet yet. We made him an appointment but he couldn't be seen for a week. I knew the dog wouldn't last that long so I needed to take action and provide him with subQ fluids STAT. I never imagined how hard it would be for a current covid nurse to find a place willing to sell me lactated ringers for my dying dog.. Cant buy a bag of water but anyone can by Tylenol over the counter! boggles my mind.. Ugh. I felt so angry and defeated. I began frantically google searching until I came across Mountainside. I thought it was fake at first, so I did some research on them. Seemed legit. Grabbed some bags of fluid and some Silvadene (hell yes!) I paid extra for one day shipping since our time was extremely valuable. I tracked the package from Jersey all the way to Tempe Az. It arrived the very next day. Thanks to Mountainside, our dog was able to perk up long enough to enjoy his very last days with us. He was able to eat his favorite food (cheeseburgers) and camped out with us on the living room floor for his last night. We put him down three days ago. It was hard, It was a lot of work to constantly care for him, but Mountainside made my very stressful life a little less stressful. I am forever thankful. read more

Mountainside Medical Equipment - Medical Supplies Near Me - Marcy, New York

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Worst customer service EVER. Rude beyond belief!!! I'm a retired 21 year service Female Army Verteran Business owner wanting to support another Vet Business owner. Loved the prices but won't order from them anymore! I ordered empty IV bags by mistake, female replied with a harsh non-pleasnt voice, "No we dont do that" wouldn't provide a one time shipping label and the cheapest shipping option was 26.00 Buyer Beware!!! read more

The whole process was easy. The website is easy to navigate and they have so much available and in stock. I placed an order on the 15th and even with the mail the way it is, I received my order on the 21st. Take away Sunday and it was pretty quick. The item was exactly as described and I am overwhelmingly pleased. Good prices, quick shipping, and item as described! Can't ask for more. read more

Wonderful customer service from Mountainside Medical Equipment . I ordered something for next day air delivery and it was after their 3:30pm cut off time . (EST) Stacey Yates contacted me first thing the next morning to explain this to me and to see if I still needed it sent. She was so nice and helpful. I am so grateful and appreciative for the extra mile Stacey Yates went to resolve my mistake . Thank you so much read more

Ordered a burn cream which WOULD have been helpful to get within a week after having a nasty burn. Package didn't arrive until two and a half weeks later. But they returned it instead of calling me due to an "address error." Immediately emailed them asking for them to resend it. It's been a month and no package nor follow up. Greg was the person I was in contact with. This was also long before shipping was taking awhile and before any stores were closed. read more

I've had nothing but good experiences with my orders (two, so far). I have not had any reason to speak with customer service, because everything with my order was just as it should be. My shipments arrived in a timely fashion and in good condition. Am about to place another order right now. read more

website ordering made easy, they take your money and never ships items. you do get a email asking for rating there service before you get the items. than when you rate them "f" they send a tracking number and after 3 week it still has not left.... they take money and run............. read more

They are awesome. I got exactly what I needed, fast and with none of the hassles I would have received anywhere else. Bought again - same great experience. read more

worst company,promised me supplies within 5 to 7 days did not arrive twice that,did contact them multiple times to make sure I would get my supplies,no answer finally did talk to Greg informed me my supplies would be sent out many days later no apology,if you want supplies from them give yourself at least 20 days and then not sure,worst customer service read more

Absolutely wonderful quick service. Highly recommended to me on my cat heath forum sites. The correct order came quicky! I can get a dozen iv lines for what I pay for 2 at my neighborhood medical supply. Thanks so much. I will definitely recommend on my cat forum sites. read more

These guys are good, you can get things that can only be purchased over the counter from here like it's normal. This is the only place where I have been able to do that and it's wonderful for a change. I have ordered from them 3 times already with only one issue but so far other than that, it's been pretty good. I would recommend checking them out for things that you may need. They sell over the counter and regular. read more

Predator. Company will not provide the cost of shipping, unless you first provide your name, private email address, phone number, address and more. Since shipping is part of the cost, this is predatory. Only sheep would do bz with a predator like this. I spoke with Stacy 6/15/17 at 2:35 p.m. who confirmed it is their "policy" and also refused to provide the full price of the items (with shipping) I had in my shopping cart. read more

Best service ever! Great prices. My husband had cardiac bypass surgery and was using a suction device In the hospital . He was being discharged in 3 days and wanted something similar at home. The Mountainside Medical rep recommended a reasonable priced device and had it shipped to the house in a few days at no charge. He was very knowledgeable, responsive and empathetic to our situation. I highly recommend them. read more

Prompt. Helpful. Appreciated their breath of medical supplies. Wish they had more supplies of hand sanitizers... but they are hard to get anywhere during this pandemic read more

Fast shipping and fair prices. I've ordered a few times and it has been fine each time.

I ordered a pill grinder for our daily glucosamine pills. The first time we use the product it worked. After that it continually jammed. I returned the product and waited. After waiting over a month I called customer service to see what was happening with my return. They told me they were in "limbo" with my product because they tested it and it worked for them. I told them it did not work for me after the first use and wanted a refund. They said they would have to check with a manager and return my call. I never got a call back. Three weeks later I call again and leave a message. No call back. Instead and email stating "there is nothing they can do to help me so they are sending the product back." Worst costumer service EVER. Very unsatisfied costumer. I do not want the product back- it doesn't work!! read more

Great experience ordering supplies from Mountainside Medical Equipment. Online ordering was easy, shipping was fast, my order was correct, and customer service is friendly. Prices are very competitive. They have a wide selection of supplies. I will definitely be a repeat customer. Thank you again! read more

Poor service. Rude staff. Unable to correctly take orders and ship to the wrong address.

I have found MI Paste (not the Mi Paste Plus, which contains fluoride) has been extremely helpful for persistent gum problems, which required surgeries two times. It is a difficult product to purchase at a reasonable price. Mountainside Medical has outstanding pricing and service. read more

Every time I order supplies from Mountainside I'm blown away by how affordable the products are and the speed at which they process my order. They definitely understand how customer service and quality, well-priced products work together. Thank you for the great experience and making a hectic day a little less hectic. read more

I have been a customer for many years and I have never had a bad experience with this company. They deliver quick. Easy ordering and tracking. They are great!! read more

Slow to ship and rude in trying to work through redirection of shipment. Ships from New York.. so expect 10-12 days if in Central/West US.

I purchased a $109 wrist brace from Mountainside. When it did not arrive as advertised, I contacted customer service. It was apparent from the start, that I knew more about the brace I purchased then their customer service rep. After several emails, and a few misguided attempts to try to cover their advertising error, they just quit responding to emails. I was able to purchase the missing piece for $6 elsewhere. I hope they find that this inexpensive piece, that was clearly supposed to be a part of the original brace that I paid for, was worth the future profit of my business and the negative review. Worst customer service I've experienced on the web. Should have paid more and bought from Amazon. read more

Terrible customer service! Prices are great,but you better hope what you order is what you were anticipating. If you have a issue with your purchase calling them and getting a resolution to your problem is difficult. You will be the one calling back over and over. They employ 15 employees and it seems the manager is always out. I usually order from Vitality Medical but waited too late this year to purchase skid proof socks to give as gifts to nursing home patients and now I am left with socks that probably only 50% will be able to get their foot into. Never again will I order from this company, customer service is the backbone of a company and I give this company an F! read more

Ordered product with expectations, per website delivery terms, to receive it within 5 business days. After 10 days, I called and was told I would receive an email or call back to let me know the status. Did not happen. I called again only to find out that product was back ordered, they did not know when it would come, and had no processes in place to let me know that it was delayed. If you are a customer who wants to order something and be responsible for following up every step of the way, go ahead and order something to see if you ever get it. I expect a company to provide some service. Mountainside Medical Equipment failed at all levels! read more