I have been waiting 4-5 days for two prescriptions to be filled. I was finally told one was out of…read morestock and would be filled soon. The other, I was told, was in stock and would be filled ASAP. This delay is unacceptable. I need my meds and if the pharmacy is unable to fill them in a timely manner, they should have told me this so I could have had them filled elsewhere. Very disappointing.

Not even worth a star of any kind. I was given an epic run around trying to fill a prescription…read moreafter leaving the ER. Was from out of town, looking for a brand I knew. The store was in terrible shape, extremely run down. I was given a run around about my prescription and even the ER tried calling and no one picked up the phone after 15 minutes. I received a text this morning if I wanted to have my prescriptions filled. Almost 24 hours after I needed the meds. Epic let down....will never step foot or recommend Walgreens again. Go to parkway drugs. Very kind. Had my prescription filled within minutes.

This is the experience I had with Walgreens Store #09798 (4855 Commercial Dr, New Hartford, NY…read more13413). I stopped in while traveling to pick up a few supplements and I'm glad I chose this location. The service was genuinely excellent. Aly (shift lead) and Justin (manager-in-training) were professional, patient, and proactive from start to finish. I was trying to figure out how to use my Walgreens Cash rewards, and they walked me through it step-by-step with zero attitude, even though it required extra verification and a couple extra taps on the register. Despite limited staffing at the front, they kept everything moving smoothly and stayed calm the whole time. It felt very old-school in the best way, disciplined, competent, and well-run like a good operational military team. Shout-out to Aly and Justin for solid, capable service. This is exactly how a store should be run. Highly recommend.

For the last 6-8 months my prescriptions that I get every month are either on back order or have…read morehalf scripts available.... And THATS HALF THE PROBLEM!!!! When a script is due to be refilled they never have it ready until I am out of meds up to 7 days past the due date which means I go without my meds!!! I need my blood pressure meds and not having them when I NEED them increases my blood pressure!!! I'm sure they don't want me to have a medical emergency due to their inept service!!! Get with the fucking program Walgreens!! And stop with the bullshit excuses!! And it's not just this particular store!! I've heard the same things from other stores in the area complaining about the same issue!! This is unacceptable!!!!

Dirty, overpriced, Rude terrible customer service and always closes earlier than posted signs…read more Suppose to close 11pm get there 10:45 person locked door and was rude about it. Costing company money. Definitely recommend going somewhere else.

It's a grocery store. Expectations were not high but the store is clean, they have a good section…read moreof grocery store products, and the prices were reasonable Would definitely go back next time we're in Utica.:

If you want the staff to consistently confuse your medications, give you the wrong date for when…read moreyou can pick up your meds or just leave your on hold for 15 min plus, you've found your pharmacy! Go any where else.

I don't think it is as bad as you might assume from the posts here. Pharmacies make 99% of their…read moremoney from the pharmacy itself, Rite Aid and CVS and such use that big store, just as the carrot to dangle in front of you to get you stopping by, in hopes you will at some point also fill your prescriptions there. Garro's doesn't have that. They have very few parking spots too... I would think that their main draw is the fact that they deliver, although I don't use this service, I believe most of their customers do.

March 1st 2018 around 9 ish we enter this Walmart went to grab a few things then over the…read moreloudspeaker they said the people need to bring their merchandise to the registers because they had to shut down the store because of an emergency so as I enter the register and wait my turn another cashier had told me that I needed to leave the store because supposedly they had a fire so mind you I don't live close by so I went to customer service and ask to speak to a manager to see if by any chance she can write my name on the stuff that I'll come to pick it up early in the A.M rudely she told me that she couldn't put my name on anything because the fire department was having everybody evacuate it literally takes 2 seconds to get somebody's first and last name and phone number so as upset as I was I left the store and I went to the parking lot along with other customers and waited and waited and waited fire department came they cleared the building clearly it wasn't nothing of that major so lost people are still waiting because obviously they were also told they aswel had to leave their carts behind and evacuate the building we've waited for almost 2 hours and still no we're not closing but wait another hour another hour still nothing so people are leaving I'm just so mad to the point that they handle it so wrong and a waste of people's time I understand it could have been a lot worst but it wasn't I myself along with other customers so feel a complete waste of time after picking out everything we needed before the storm just to be told all your items got put back they didn't even wait to see if the customers that had to leave their cars behind we're still in the parking lot unprofessional completely disappointing as far as management because it was a manager they told me she couldn't take my name down completely unprofessional after the fact that I pretty much begged her and told her I really needed those stuff and drove out my way to go to their establishment

Employee Jessica and her SUPERVISOR Paul were picking on my two year old daughter at pharmacy just…read morebecause they thought she was saying hi too much.( I WILL NEVER shop at Walmart mart by bass pro and Applebee's). Both employees tried to cover up incident internally and had to send many emails and was finally able to speak with their supervisor David oakes who dispite his two employees was very apologetic and sincere. I don't understand how in this day and age with all these anti bullying that two middle ages bullies( that work customer service) can pick on my two year old just for saying hi, and can still keep their jobs. From what I understand they are busy and under staffed so if they are busy behind the counter be prepared to be treated poorly.

Seems like the manager or employee were not able to go beyond their basic employment duties. Not…read moremean just not terrible helpful.

Best-Rite Aid in town! The cashiers are friendly and helpful; the store is well stocked and clean…read more I usually buy beauty products, hair stuff like anti-frizz, fill prescripts, or if I happen to be on a walk, I might stop in and buy a water. I love that there are GNC products available as I am a fitness freak. The only thing that sucks are people who holdup the line occasionally for whatever their reasons are.

The customer service and assistance of Barbie (Pharmacist) is amazing. She went out of her way to…read morereach out to another Rite Aid from Oneida to New Hartford. She made sure that I get my prescription.

I waited in the drive through line at this Rite Aid store for over an hour. My prescription was…read morestated to be ready by 11:45 AM. I got in line at 11:45AM. After sitting in line for an hour I was told my prescription was still being worked on and could I loop back in line. I explained I had been in line for an hour and that there were 15 cars behind me. I told the associate I would wait at the window since the prescription was now an hour past due. The associate obtained another associate(possibly Manager?) who gave me the same direction. She did not apologize for my wait or seem concerned at all when she asked me to go back in line. I held senior management positions in retail until I retired 2 years ago and have not experienced this lack of empathy or concern ever. How easy would it have been for the second associate to apologize and quickly throw a few pills in a bottle? Incredible! I will move my and my wife's prescriptions to Walgreens.

Came in for a simple, quick transaction, but in that short amount of time there was still plenty of…read moreopportunity for the assistant manager (Brittany) and another employee (Brennan) to be nasty to me. Customer service did a complete 180 recently. Probably won't ever return here.

The drive thru is the WORST! Even McDonald's tells you to pull up of order not ready. Not here…read morethey let the people sit and wait. Dr calls in prescription, 2 hrs later sorry not ready. It guaranteed at 530 pm (it was 4), then asks want to wait. Wtf, I didn't get a text telling me there was guaranteed time. Dread every time I have to go there. Would go to rite aid if they had drive thru.

I have been trying to call this pharmacy as i need to fax scripts for my meds as my insurance plan…read morehas changed... on hold forever, and when they answer, rude people and dont make time to listen, put u on hold again... Scary i have to go there