I've been meaning to leave this review for a while and finally got around to it!…read more I'm a resident of 3 years and it is with great pleasure that I write this review to recognize Kim for her outstanding work as our Community Manager here at Pasadena Park Place. She consistently demonstrates a high level of professionalism, dedication, and care in every aspect of her role. Her ability to foster a positive and inclusive environment has made a significant impact on me and our community overall! The property has improved so much over the past year through management and new additions like vending machines, an Amazon locker, structured parking, enhanced building security, more timely and reliable maintenance service, better organized and more enjoyable community events, and of course the freshly painted hallways... just to name a few. All of this has really made a difference in the overall living experience, compared to the years before, and I've even recently referred both family and friends to live here. Kim has played a major role in shaping PPP into what it is today, and that's exactly why this recognition is so well deserved!

Great location, amazing manager thank you Michael for showing me around the property!read more

If I could give 0 stars, I would. Unfortunately, the management team is extremely difficult to…read morereach. Phone calls often go unanswered, and the leasing office is frequently unattended during business hours. Communication is poor, and follow-up on resident concerns is inconsistent. One of the biggest issues is package security. I've had multiple packages go missing after being marked as delivered, and this appears to be an ongoing problem at the property. Despite reporting these incidents, there has been little communication or resolution. The property's cleanliness is also concerning. Dog waste is frequently left in common areas, and some residents leave trash outside their doors, creating unpleasant odors throughout the hallways. Overall, this has been a very disappointing experience. I hope management takes these concerns seriously and improves communication, security, and maintenance for current and future residents.

This place is horrible!! They do not care about you, only how much money they can squeeze out if…read moreyour bank account. Been renting from here for almost a year and just waiting until my lease is up so I can leave. Received notice from the manager that if I want to renew my lease, they will increase the rent from $1810 to $2026. FOR A TINY STUDIO LESS THAN 500sqft. Not to mention their billing is astronomically high as well -- they charge you for water, trash, sewer, pest control (what pest control? I never see anyone do anything, and I work from home. The plants outside literally have white mites all over them), admin fee, and a service fee just to pay the bill not even using credit card. That's a full $50 extra charges. Plus a parking space fee $35, and if you have a pet, $50 per pet per month. Since I have two cats, that's $185 extra per month! This place is a money drain. The water has gone out more than TEN TIMES since I've been here, even shut off in the middle of taking a shower, no explanation why or when it will come back. I try to call the management for answers and THEY TURNED THE PHONE OFF goes straight to voicemail! never returned my call! Then I had to spend the whole day listening to guys hammering and drilling pipes the wall in my bathroom to fix a burst water main. I have been woken up more days than I can count by construction guys doing work 7am-5pm - hammering, drilling, sawing, talking & laughing loudly, using heavy machinery, using leaf blowers outside your window, scraping ladders on the floor - you literally cannot get any peace and quiet at this place. Constantly since I moved in there is always some guys working on the building or tearing apart some unit that someone moved out of, and it's noisy as F*** here. Get no prior notice that they have to paint my door and they show up 8am on a Saturday morning saying I need to leave my door open for a whole hour out of nowhere. The management has not been great since I've been here. When I moved in, there was a gas leak smell coming from the kitchen stove. I asked the manager to come check it out and he told me to send a video... of a gas smell LOL. He is gone now, but since then we have gone through 2 other managers. One of them would throw my problem back at me with a vague explanation and no follow through, and the other straight up ignored all my messages. Laundry room is gross and machines are old/run down. I see random crusty people come in from the street during the weekday afternoon to do their laundry there when no one will notice. One of the dryers became broken and every time someone used it it would make a horrible screeching noise. I asked maintenance to fix it and they said the machine wasn't theirs and they had to put in a work order for all of them bc they didn't know which machine it was -- dude, all you have to do is go in there and take a look.. I ended up putting in a work order with the company instead and luckily they came out and fixed it that week. Altogether this place sucks. It could be good but REMM group really overcharges and managers doesn't seem to care to take care of this property nor do they seem to care about you at all. Seriously stay away from this place unless you want to drain your money away. Unfortunate.

As a resident for several years, I had the opportunity to interact with Moriah regularly, and she…read morewas always friendly, kind, professional, and genuinely helpful. She consistently made residents feel welcome and was always willing to assist with questions or concerns. Her positive attitude and attentiveness made a difference and helped create a great living experience. The property itself is a great place to live. The grounds are well maintained, the community is welcoming, and the overall atmosphere is comfortable and enjoyable. I have truly enjoyed my time here and have appreciated how well the property has been managed and cared for over the years. The location, amenities, and sense of community all make it a place I would highly recommend. Moriah has always been a positive and reliable presence, and her friendliness and dedication reflect the quality of the community as a whole.

I lived here for over 6years. Every year when we renewed, we simply lived with the normal wear on…read morethe carpet and paint without asking for touch-ups. When I returned the keys, the management told me that since we had lived there for a long time, most items would likely be considered normal wear and tear and would not be charged. However, a few weeks after moving out, I was charged $1,500 for repainting the walls and bathtub resurfacing, plus an additional $300 cleaning fee.I spent an entire day cleaning the apartment before leaving, and it honestly looked cleaner than when I first moved in. I tried to dispute the charges, but since I did not have anything in writing and was not present during the move-out inspection, I ended up having to pay the full amount. If you are currently living here, I strongly recommend being present during the move-out inspection and documenting everything. I am almost certain they attached photos they submitted was NOT from my apartment. (They claimed that our door was broken, which it absolutely was not.) I truly enjoyed living here, but the move-out experience was extremely disappointing. It felt like they were trying to charge as much as possible at the end.

Management and Maintenance team are always very helpful and responsive in a timely manner.read more

Albert, as always, was quick to help and did a fantastic job with my maintenance requestsread more

Love this spot- sad to leave…read more Ben was the best- Literally the most attentive, kind, professional property manager. Always available always down to help and find solutions - there was a point where we had some issues with out unit that took sometime to get fixed because of a specific part- and Ben checked on everyday until it was resolved as well as compensated us for the inconvenience. While we will miss Vica- we will 1000% miss Ben More!

Moving my mother from New Hampshire to LA. The application process and tour was great. The staff…read morehave been super genuine and caring and made my mother feel at home during tour. Excited for sunny days at the pool!

I was contacted through Rentgrata by someone considering a move to Roosevelt Lofts who wanted to…read morehear directly from a current resident about what it's like living here. I was happy to share my honest experience, and I'm glad it helped them feel comfortable choosing Roosevelt Lofts as their new home. What I told them--and what I'll share here--is that Roosevelt Lofts really stands out because of both the character of the building and the professionalism of the team who runs it. The historic loft style, high ceilings, and unique layouts give the building real personality that you don't find in most newer developments. Equally important, the staff and management have consistently been responsive and helpful whenever I've needed assistance. Maintenance requests have been handled with care and attention to detail, and the team has always been respectful of residents' homes and time. It's also nice that Roosevelt Lofts participates in programs like Rentgrata that connect prospective residents with current ones so people can get genuine feedback before deciding to move in. I'm glad I could share my experience and help someone make an informed decision. If you're looking for a true loft-style building in downtown Los Angeles with character and a professional management team, Roosevelt Lofts is definitely worth considering.

I HAVE WAITED SO LONG TO WRITE THIS!…read more Do not let the aesthetics of Roosevelt Lofts fool you. While the front desk staff were always friendly, polite and helpful, management and maintenance were some of the most negligent and dismissive people I have ever dealt with. My husband is a 100% disabled veteran, and despite providing valid service animal and ESA documentation multiple times before and during move-in, management continued charging us pet rent our entire lease. Their third-party verification company kept denying documentation over arbitrary "yearly updates," even though there is no federal or state requirement for yearly re-certification of a service animal. Management did absolutely nothing to help resolve it. The maintenance issues were constant. Our gas stove malfunctioned for MONTHS and management's solution was literally to "flip the breaker" every time it started clicking. A corroded pipe under the kitchen sink leaked and destroyed our belongings with water and mold. Our washer repeatedly flooded the apartment, damaging the flooring, and when I raised concerns about mold growing under the boards, maintenance completely dismissed it instead of properly addressing the issue. The cheap contractors they hire also caused additional damage during repairs and I still got charged for it even though I submitted photos to izzabella right after they "fixed" it. The worst part was when I slipped and fell on a wet floor in the building because there was NO wet floor sign present. I ended up in the ER, and instead of taking accountability, management immediately became defensive and tried to deny responsibility. I attempted to resolve things reasonably by only asking for my ER bill and broken phone to be covered, but they refused to work with me. I had to get an attorney and the complex retaliated by sending me to collection 3 days after I moved out for $12,000... didn't even give me a chance to pay the move out bill directly or dispute it directly with them. When calling them out and say it was retaliation for the ongoing litigation Michael denied it. I've ask multiple times for maintenance records and service records of all the times I put in ticket for someone to come out and fix something and they failed to provide that to me and the collection company. This property looks nice on the surface, but behind that is poor management, ignored maintenance concerns, safety issues, and zero accountability. I would strongly recommend looking elsewhere before signing a lease here.

I absolutely loved living in this building. From the…read morelocation, the site, and the staff in all departments. This was a place I called home for 3+ years. Dennis is the OG and just the greatest. Nat is incredible and it's always such a pleasure to see Nat! Nat is perfect! Carlos is exceptional. Maintenance was always so quick to respond and fix stuff. The cleaning ladies were the sweetest! I will miss you Axis!

Don not rent here. I am a veteran who was homeless and used veteran services to help fund my move-…read morein deposit and first months rent. They allowed me to move in with a zero balance. 2 months later they said I was missing my first months payment and harassed me the entire time I was there for it. They stole my first months rent. The first manager knew it and my Va rep. The next manager knew nothing about it but the owner David did. I suffer from ptsd and many other mental issues. I finally moved out at the 8 month mark. The harassment was overwhelming. They then waited until my lease was us up to charge me over $9,000. My legal counsel said some property managers do stuff like this all the time. They are crooked. Do NOT move in here. I talk to other veterans who had problems here as well. Only gave it one star because I couldn't give it no star. This was my first apartment ever and it was supposed to be a positive experience. I was so excited and yet it was ruined by dishonest people taking advantage of homeless veterans.

My girlfriend and I moved in just two weeks ago, but we have no complaints so far. Bryan has been…read moresuper helpful with everything and willing to stay longer hours in order to show us the unit when we were first checking out the place. We had a few things in the restroom that we pointed out to him after moving in, and the very next day, maintenance came in and had it fixed. So far, we have had a great experience with both Bryan and Benson (maintenance guy on site). The community is kept cleaned and is very dog friendly. The laundry room is also very clean all the time, and it's really nice to have card readers at all machines, so there is no need for coins or refillable laundry cards. Overall, it has been a great community to be a part of.

It's been a month since I moved into the Almansor Apartment and let me tell you it's been great…read more Bryan the on-site manager and Mary the main supervisor made the process quick and easy . They made the transition very smooth . The property is kept really clean and the laundry room are up to date which is fantastic . Our maintenance guy (Benson)is very kind as well as our manager Bryan ! Happy New Year to the Team !