Aggressive sales tactic, confusing contracts, hidden and unreasonable fees, DIFFICULTY CANCELING. AVOID THIS COMPANY.

I signed with Moxie Pest Control in Summer of 2025 with a door to door representative for two treatments that would treat the jigger/mite problem in our yard. I signed up for the two treatments on an IPAD he was carrying. The two treatments were $189 each, then a month later someone shows up with what looked like a Swiffer duster to clear any spider webs, which took about 15 minutes and I was charged another $189. I then canceled any further treatments, and was charged a $299 cancellation fee. Asked for a copy of the contract and they sent a five page PDF file which had my name patched in three places. I think this company is fraudulently pasting your signature into these contracts electronically as I would have never signed such a contract. Also, I didn't see any improvement in the jigger/mite problem. This company is a total scam. Jack W. read more

I paid Moxie Pest Control $875 (5 payments). They promised all kind of BS for pest control. The technicians came in my house twice and looked around for 5 minutes each. They informed me they prayed stuff outside the house yah !!! I believe them. Please listen to me folks. DO NOT waste money for getting nothing from them. With $875 I paid them that was a big waste. Do not listen to the door-to-door salesperson, who is professional scammer. Moxie pest control is a big-time scammer. They took your money, but they don't want to provide service. How many times they told me they will come to inspect my house, but they never show up? maybe at least 4 times. read more

This is absolutely the worst customer service I have ever encountered in my entire life. I've actually never written a negative review before, but this company is unbelievable! The gentleman who sold us on the product initially told us there was no cancellation charge if we decided to cancel early. After receiving the contract via email, there was definitely a clause that said there is an early cancellation fee. We called to cancel our service and spoke with corporate to get the charge removed off the account. This was in July 2025. Since cancellation, I have had three different service members out to the house every other month to spray and have had constant texts/emails/calls into Moxie to get the charge removed as they continued to try to charge us for the cancellation. See attached screenshots below- they will NOT leave you alone!!!! I even have three different emails telling me the charge was removed and there is a zero dollar account balance yet I get a text every few weeks telling me there is an outstanding balance and/or a service person out to my house. read more

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They did a cut and paste of my signature on a different contract other than the one I approved. Terrible under handed business. read more

I must warn others about Moxie Pets. Their service is fundamentally broken, plagued with constant bugs that make it unreliable. Most concerningly, they charged my card without authorization and their customer service was unhelpful when I complained. When I tried to cancel, I was told customer satisfaction isn't guaranteed, and I discovered I would be charged a cancellation fee for a service that doesn't work properly. Essentially, I'm being held hostage by fees to continue paying for a defective product. This company prioritizes enforcing contracts over providing functional service. Avoid Moxie Pets to save both your money and your patience. read more

I signed with Moxie Pest Control in May 2025 under the promise of preventative services that would reduce pest activity by disrupting insect cycles. Four months later, after two treatments and plenty of time for results, there has been no improvement: mosquitoes continue to bite my child daily, and silverfish and spiders remain indoors, around the house, and everywhere else. I filed a mailed formal complaint in mid-August as required by their own contract. After nearly two weeks, Moxie's only response was to offer more of the same treatment that had already failed. When I exercised my contractual right to terminate, they ignored it and insisted they were owed additional fees despite the material failure of pest control to date. I gave the benefit of the doubt to a door-to-door service; learn from my mistake. Moxie relies on long-term contracts and refuses to recognize when their services don't work. I do not recommend signing with them unless you are prepared to pay for non-effective treatments and promises for additional non-effective treatments. Edit: There was no misunderstanding on my part. There was a material failure to provide the results I was paying for, and I'm not giving additional payments for no results. read more

SCAM!!!, I was told I only paying for one visit. they want to charge me 700$ cancellation fee, and by the way the ants came back shortly. SCAM!!!!. Called the service multiple time and they only said they will charge me huge cancelation fee. read more

Unprofessional, disrespectful, ignorant door to door salesman in East Haven CT area. Tall, blonde, young, (child), salesman, ... ignorance and disrespectful towards home owners is not helpful for your business. Your company should train your representatives how to address and respect a home owner when communicating. read more

I was told I could cancel at any time... WRONG! The guy who came to my residence on his segway assured me that I could cancel at any time. When I called to cancel, after two treatments, the rep on the phone said I have to complete 7 treatments. Don't buy into this bullshit that they pitch! I am beyond pissed over their lies and deciet. read more

The (text) who work for this Pest control service at Moxie are very knowledgeable in their field and Our constantly getting updated training in the mix of Pest control sprays to use and how to help to make sure our house is well controlled as it is with their service for all sorts of insects! All the texts that have come to do service on our home have been very friendly and knowledgeable and as they make it clear if there's any issues between our monthly pest control, they will come back out and redo at any time! The office personnel are always friendly and knowledgeable and caring! This is an excellent pest control service! read more

Half done jobs. Pressure to stay in a long contract. Got calls hung up several times when we had a complaint. Way dificult to cancel the service. Is easier and more cost-effective buying the supplies and doing the job yourself. read more

Beware!!! Nashville and surrounding areas!! They WILL NOT terminate your account immediately upon request and will continue to charge you!! Horrible customer service. I sadly found out after about 9 years of service never having a problem before. This is April 2025. I called to cancel my service the week before I went out of town, and they came anyways to my house that weekend to treat. I specifically called in advance to cancel/cease service and they did it anyway. Online when you search how to terminate, it says to call the office. So, I called the office and a live person said it was taken care of. So then they text me while I'm on the road over the weekend, and had the temerity to say they have a "process" for cancellation. Like to be able to cancel you have to go to some parent teacher conference or pest control counseling or something. How about "NO!" Moxie. When I say terminate, you terminate. No additional contact, no additional charges. read more

Big scam alert!! Guy shows up on a Segway - gives us a one of we will make your bugs go away - my husband says ok a few treatments we will try it- they showed up three times we called to cancel- they then tell you that you need to at least complete 5 treatments- we never were told that - my husband was so upset he had to tell them he would call back - I then called and told RYAN out of customer service we wanted to cancel - he then gets a angry acting - i told him we were not paying and he then tells me that he don't take kindly to this and slams the phone down - we then contacted lots of neighbors that had signed up also and found out they were treated the same way - this company is out for the $$$$ there's even a Facebook page against moxie pest !! Save yourself and don't sign up - I wish I would have looked up the reviews - so mad at myself because normally I do!! read more

Their employees are disrespectful and frankly a little creepy. Tonight I had someone knock on my door. It was weird since I have a video doorbell but he wouldn't ring it. He was from this company, saying he was just finishing work at a neighbor's house and was wanting to sell me pest control services while in the area. The sales pitch was him rambling on and on about insects in an incoherent fashion. He was ignoring a no soliciting sign and a no trespassing sign to do this, and knocking on my door after sunset. . .and quite frankly he looked shabby and unkempt and like some random stoner dude that had thrown a work shirt from this company on. However, in the Facebook group for the neighborhood I live in, there was a ton of posts tonight of people complaining about this guy doing the same thing to them. . .ignoring no soliciting/no trespassing signs, knocking on doors after dark, looking unkempt and rambling incoherently about being there to sell pest control services. I'm not in the market for a pest control company, and I certainly would never hire a company whose employees act like that! read more

I would give a zero for service if I could. Salesmen are good, promise anything. Haha. Sadly most service visits were incomplete. The technicians apparently have no record of what our specific home requirements are. Each visit a different technician shows up. No idea what time of day....and sometimes they just don't show up. Today was the last visit because we were through our "committment" period. Guess what the tech didn't have the "key" to the bait boxes. Service was imcomplete. BUT we have to reactivate our service in order to have the service call from today completed....what a JOKE! A phone call to customer service will complete your frustraiton. Do not use this company. read more

BEWARE. Paid 2,000$ for termite treatment (not in house, but woods on property). In ground traps set. No mention of a recurring 499$ charge to bait traps annually. Sales people certainly do no give you the whole story. Shameful. Cancelled all services. BEWARE read more

Very unprofessional service. Completely lied to as I was supposed to start a plan for 99$ a month every four months and they came each month charging $160 and saying I cannot cancel without being charged $300. For the service to absolutely not work one bit. read more

This company is a scam. They lie about treatments offered in an extremely fast presentation, they get you to sign a contract that is missing things they said verbally. They also refuse to cancel contracts easily. I was denied cancellation over the phone and then via writtem emails and texts. Then, they show up to do another treatment (more money) even though the contract had been cancelled. Beware, they are a scam company with highly trained liars as sales reps. They want charge me almost $700 additional dollares to cance after I paid over $200 for 1 treatment that took them 10 minutes to complete. Beware, they make it a horrible experience If you attempt to cancel. Don't make the mistake I made in Batavia, Oh., they come to your door throw them off of your property. My plan is to inform as many people as possible, my big mistake was not checking them out prior to signing a faulty contract. read more

Horrible pushy salesman that violated HOA rules. He lied and did one service and then sent me a bill for over $600 that I did not authorize! I filed multiple complaints. Called never received call back. I was in the hospital with life threatening condition and told the guy I didn't want services and they did it anyways. Theives! read more

THIS COMPANY RIPS PEOPLE OFF!! When I first signed up for services I was told I would pay 4 payments, for a quarterly service. I was charged five payments and not even given a Sorry that the person lied to me. I was in a contract so I ate the $150 extra charge. At the end of my service agreement I called a live representative and canceled. And what do you know I was still charged this month for services I canceled in May!!! I was treated rudely by the supervisor and hung up on when I was trying to get my money back and things made right. This company does not believe in doing right by people. All they care about is making money and stealing from its customers. Shame, shame, shame! No wonder they have a 1.6 out of 5. Do not use them unless you enjoy mediocre service and being ripped off! read more

When I signed up for service with Moxie I made it clear to David, who came to my door unsolicited, that I would not maintain service for bugs, especially mosquitoes, during the winter. I was told I could suspend service upon request. There was NEVER mention of a cancellation penalty! NEVER! Additionally, we had to request multiple additional visits to try to achieve the impact against mosquitoes, which was the primary reason I was willing to try Moxie's service. We fought mosquitoes all summer, having to ourchase multiple fogger and spray products at additional expense in order to even attempt to be outside. Basically the promised effetiveness never occurred! So I will be disputing this with my credit card company and mounting a campaign via social media, electronic messaging, and by word of mouth to the community that Moxie is a disreputable company. And if I EVER see them in this neighborhood again I will call the police. Our entrances are clearly marked with signs saying NO SOLICITORS. So I would highly suggest that this cancellation fee be reimbursed immediately. I can be contacted at 630-841-6809. Leave a message if you call. read more

Unprofessional salesman in North Ridgeville, OH (the jerk with the hat on backwards). Knocks on my door at almost 9:30 at night. I told him I wasn't interested about 10 times, trying to be nice. I eventually had to close the door in face which I don't like to do. If I ever need these services, I will choose any other competitor over this clown. read more

The young man who just done the service on my property, Samual was the kindest, politest, caring and knowledgeable man I have dealt with so far with this company. He needs to be possibly a trainer to others and teach them his values. He also cared about my dogs. Example, he didn't leave the gates open and also informed me not to let them out for about 20 minutes. Non of the other guys who have came here has told me that and everyone of them left one gate or both open, leaving me to chase one of my dogs. And I live on a very busy state route. Thank you very much for your kindness Samual. Need more young men/women like you in this world. Hope to see you again. Tracy K read more

Scam alert. When the rep fist contacted me, I asked for termite protection. Later found out, oh gee, we don't have termite protection. Who needs to pay $150 quarter to treat for spiders?? The techs are all very nice, the office is quite remiss in responding to texts and emails. Have been trying to cancel this ridiculous contract. Several months ago, the office said "you have two services left and then we can cancel". June was my last (2nd) service. NOW they tell me, "Oh there is one more service; otherwise, we have to charge you $125 early cancellation fee". I wrote to John Matarese and also called my attorney. DO NOT SIGN UP WITH MOXIE (oh, now they are calling themselves JOSHUA Pest Control.) What? read more

Matthew treated our home tonight and all of our outside areas and was thorough, committed and did a fantastic job! He completed all of the services we requested!! We'd like to have him continue to be our Moxie Man for EVERY treatment. GREAT JOB MOXIE!!! read more

This company does not respect homeowners' privacy. We have a sign up at the entrance to our neighborhood that say no soliciting. One of their employees stopped by my house around 8:30 in the evening. This is rude. A quality and reputable business would not operate in this manner. read more

HORRIBLE EXPERIENCE!!! They send very polite young men who talk like they really want to please you and make sure you're happy. But it's all "lip service ". If you don't follow them and make sure they're doing even the minimum job, they won't. I got an email saying they were coming, for a third visit. I called and canceled. I never wanted them back. Another young man showed up, I don't think they retain employees long. He said he didn't see the message till he got here. He stood around talking for a very long time. Too long. I see why now. HE WAS TRYING TO BILL ME FOR THE TIME HE WAS THERE, EVEN THOUGH HE DIDN'T DO ANY WORK!!! Now, Moxie keeps calling and harassing me to pay for that service call, that HE NEVER SPRAYED ANYTHING!!! The guy assured me he was typing a message to the company, letting them know he wasn't going to spray that day, right infront of me!!! read more

The same hover board man sold me, I asked about the contract with a response that you could terminate at any time, without my reading glasses, I signed a copy on his ipad, without reading each word. Found out later that it was a one year contract and corporate said that I could not cancel for a year without a penalty. After the latest treatment which happened to be on a very cold day, I saw him walking around my backyard, spraying some material from what looked like a handheld grass seeder. Got into it again while calling corporate. A minute later, I sent an email to the company alerting them that "let this electronic written notice serve as the 30 day notice of cancellation. Sent it with a read request notice. Guess what, did not get a read request in turn. So now, I feel compelled to send them a written notice under a USPS Certificate of Mailing. P.S. We still had bugs and particularly gnats all last summer despite treatments. read more

Like many others, I was taken in by the young man on the hover board. He sold me termite protection and said I could pay it interest free over 6 monthly payments. Got a credit card charge for the full amount which I called and had them remove. Paid monthly for a few months but kept getting hassled to pay it in full. I will cancel all my service with this company at the end of the first year of service. Only continuing that long to avoid the $200 cancellation fee. Stay away!!! read more

100% avoid this company. Their product is poor (doesn't even work), their service is pushy, and they will try and lock you into an unnecessary contract, then upcharge you if you try and cancel. Avoid!! read more

Matt came on time and cleaned all windows and ledges. Turned all dog bowls over and completed in a timely way. Would recommend!

Sebastian was most helpful in eradicating my home of the wood carpenter bees, and the black ants as well as spiders. He was very thorough and did both inside and outside of the house and the two sheds. I would definitely recommend Sebastian for your pest control services at Moxie read more

Do not do it! I called to cancel my monthly billing for quarterly services and was told they could change me to an as needed service at a discount rate where I would schedule as needed. Not true. They just show up to your house and do the service then charge you full price. Just had a professional window cleaning complete and they coated it with their spray. "Supervisor" was no help. Said they attempted to schedule with me 3 times and when they can't reach you they come out anyway and do it. I explained that I have a sick daughter whose medical cost are $2400 a month and I work 17 hour days at two jobs and cannot answer. she did not care at all. Had zero sympathy. read more

So glad I read these reviews. Hover board boy came to my house for the second time in less than 2 months. Won't take no for an answer. Both times I told him I was not interested. Both times he continued with the sales pitch. Saying no only ramps up the pressure and the severity of my problems and infestation. After reading these reviews and my limited experience with hover board boy, I won't have Moxie doing my pest control, if I ever decide I need it. Guess it is time to buy the no solication sign, but based on other reviews it sounds like he simply ignores that. read more

They just knocked on my door soliciting and tried to be nice saying I already have service but then the guy gets pushy so I close the door and walk away. I just placed an order on Amazon for a no soliciting sign. I can't believe companies still do this type of business practice. Do research and find a reputable company. If they are knocking on your door they are desperate. read more

I never do reviews on companies but this place is a business others should be aware of. 1. They come around every spring and do not take no for an answer. they were relentless, then when we signed up, they told us that there was no cancellation fee. 2. The only ever came by when we were not available. regardless of how many times we told them this, their answer was that's okay we will get the outside and you can schedule an inhouse service at anytime. But this never happened, so I have no idea if they actually even serviced our home. 3. When we tried to cancel because of #2, I was gaslighted and continued to be pressured into thinking I was the one in the wrong. Finally we got them to cancel the service only to be charged a fee for cancellation. When I asked about this fee, I was told it was not a cancellation fee but the "discount" we were given that they ask for back if we cancel early. We had one billing left at $136 the cancellation fee was $200. So, I agreed to not "cancel" but to pay for the last bill and not return their "discount" I have asked several times for a corrected bill for the $136 and have yet to receive it. I can not say enough how important that you do not do business with this company, they bully you into signing up, lie about cancellation and refuse to back off. read more

Their sales people ignore no solicitation signs. The guy then proceeded to argue with me and tell me that he wasn't soliciting, then showed me the packages they offer. Very unprofessional and disrespectful. read more

One day last spring or early summer there was a team of Moxie personnel going to each house in the neighbor hood selling their service, I had a ant problem that I needed taken care of which they did, their "package deal" I made clear I did not want or need. I paid for that service at that time. They started texting me wanting to provide their service but I never replied. Now here in December they want another $175.00. Well I paid $105.00 for the ant problem, called about the $175.00 charge which they insisted I pay. I sent them a check today for that. Why ...$280.00 to get rid of a ant hill..... Ed C read more

the salesman lie about the agreement.you can cancel anytime ,but you have to pay for early cancellation fee .salesman do not tell you that .they just want u sign the agreement,so they can make more money read more