I'm writing a 5-star review for a company I didn't actually do business with…read more A few weeks ago, I had what seemed like an emergency service need for my refrigerator. And, of course, it occurred on a Sunday afternoon. Knowing that the company handling my warranty would not be available for at least a few days, I searched out to companies that were available 24/7. Orlando Appliance Repair was one of those companies. Upon calling, the customer service rep put me in touch with their field-rep, Igor. I described the problem and he planned to show withing two hours or less ... on a Sunday afternoon! My refrigerator came back online and I contacted Igor to make him aware and cancel my appointment. He understood and just simply cancelled my appointment without fuss or cost. If a company can be this prompt and respective to new clients calling on a Sunday afternoon that they would end up not be getting business from that day, I can only believe that their actual work would be first-rate and I would not hesitate to connect with Orlando Appliance Repair for any related needs in the future.

Igor helped me fix a broken clutch on my washer. He came within an hour of speaking to him. He was…read morevery nice and professional. The part he needed was overnighted and he came back the next day to install it. He made sure the washer was working before he left. I would recommend him to anyone needing a pro for your needs!

I just have to say that I had the best experience with SBA this past week! Upon coming back from…read morevacation I realized that my refrigerator was on the fritz eke! I found SBA through thumbtack and they were out the next day. My technician was absolutely amazing Vasyl was his name! Apart was ordered and they were back within the next couple of days to repair my fridge and it's working like a champ now! Thank you so much for being amazing and helping me get my fridge back up to snuff

I really appreciated the communication with this company. I worked for a company and I know that…read morecommunication is a major plus, for me anyway. I was informed on a regular basis without me having to call them first and although it may not sound like much to some, it speaks volumes to me. Would I use them again, yes!

Very disappointed with Mr. Appliance of Clermont during my last service call to repair my GE…read morerefrigerator. The technician came out super fast and diagnosed the problem. He called on Thursday and told me the part would be ordered and that he could come back next Monday to install it. Monday came and went without a call and no tech to do the repair. I called Mr. Appliance the following Friday, and they said they would call me back with the status of the part. Next Friday, they had not called me back. So, I called them again on that Friday, and they told me she would check on the part and call me back. So, now it's Monday of this week. Still no call. So I called them a third time, and the lady said she would call me back before they closed on Monday (this week). So, on Tuesday of this week, I called them to cancel my repair and explained that the service was unacceptable. On Tuesday, the day of my last call to them, she still didn't know the status of the parts. So yesterday, Tuesday, after I canceled with Mr. Appliance, I called Encore Appliance Repair in Clermont. They had a repair tech out that afternoon. Today, Wednesday, the tech installed the needed parts, and my refrigerator is 100% operational.

They "repaired"my refrigerator three Months ago only to…read morehave the same problem again. They charged for a warranty but after a week of calling no one comes. Texts to them result in automated responses. I have never dealt with a more frustrating business.

Sergei first made an appt but never showed up. Had to continue to call him. When he did come out he…read moredidn't clean out my ac drain line but unhooked my ac float to let me know when ac was over flowing. Second said I needed parts and things done that would have costed me $$$. Called another company didn't feel right what he said. Other company couldn't believe what he did. Elder senior here sad what he did. Only asked for my $65 back and he has blocked me S

My fridge went in and out after a wind storm loosened a wire on the PG&E pole outside. The freezer…read moreonly worked on the bottom third, and the refrigerator worked partially - freezing stuff at the bottom third, cooling the middle, and almost room temp at the upper third. I called (4) appliance repair places around January 20th, 2021. The Kenmore fridge I have was manufactured in 2004, and had a tag on the inside that had the serial and model numbers along with a Sears repair call phone #. I also called them after I yelped several repair places first. Restart came after the first business I called had dragged out the timeline for repair by over a month! The long and short of this review is that the initial diagnosis consensus was the fan motor and evaporator needed replacing. Restart sent Alex over and he diagnosed the issue right away, wrote it up. Unfortunately, the parts were delayed in being delivered because of - the now approved excuse - COVID. After almost one month, Alex came back and replaced the parts, but the fridge still wasn't working. An electrician from Restart and Alex found the issue of a fried Control Board. They ordered the new part, and Lena, who is the manager, felt that this problem was an inconvenience long enough, made sure the part came in pronto. Within two weeks my fridge is finally running. The whole horrendous process started Jan. 18, and was finally resolved by ReStart on March 20, 2021. 3 months without a refrigerator is one thing, and thank goodness ReStart was able to get it fixed. Moral of the lesson: Don't have anything break down at the beginning of the year - seems no repair place and parts are ready for work!

We Need a garbage disposal installed. Fast and proficient in the task. Performed the requested…read moreservice and was a great value for the money. Would use them again. Still working and no issues.

Recently our dryer stopped heating out of nowhere. Our warranty unfortunately had not been renewed,…read morewe completely overlooked that so we were unable to use Whirlpool to fix it. We have only ever used them so we had no idea where to look. My wife enlisted Yelp to help us. She put in some request for quotes and received a few back pretty quickly. We had never used that but it was very helpful. Quality Masters was the first to respond and then also took time to message back and forth with her. The other companies were not as friendly and responsive. We also read their Yelp reviews, which we all good, so we figured we would use them. We were able to make the appointment for the next day and were able to do it all through text. It was very simple for us! There was a moment of uncertainty but they were extremely professional and friendly. I was going to be home while my wife was at work, so on the day of our appointment, they were running early. They called asking if early would be ok, so our appointment was moved up. I cannot remember his name, but the technician that came was very knowledgeable and professional. He pinpointed the issue immediately. He discovered our dryer was clogged with lint and the coils were bad. It makes sense since we had never had our vents cleaned. He was able to replace the coils, as well as sucking out as much lint as he could with his tools. Unfortunately, they do not clean vents like that but again, he could help us out with some of it. He also made suggestions as to what else needed to be done, really with just getting the vents cleaned. They also take your payment online either with credit card, for a small fee, or Zelle or Venmo. The invoice will be emailed to you and allow you to pay that way. Personally, we do not prefer to pay for services with Zelle so we used a credit card. It was very simple. I thought overall the price they charged for the coils and cleaning, was very reasonable. It did not cost us much at all. I would definitely use them again, should we need something fixed.

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Victor was freaking amazing!!!! Diagnosed the problem over the phone and it was exactly that. Came…read moreby knocked it out and didn't try to beat me over the head with the price. Will definitely do business again!!!

We had a Kenmore refrigerator that was still working but making a very loud buzzing noise…read moreintermittently for months. We finally decided to do something about it. We had to pay a $20 service fee just to get them to come out -- not too bad. Had the appointment scheduled for a Saturday (no extra charge). Unfortunately, the power went out 15 minutes before Brian arrived so nothing could be done. Rescheduled for next Tuesday and did not have to pay another service fee. Turned out the noise was from a compressor vibrating against some other metal. Brian put a rubber buffer between the two and the problem was solved. They have a 90 day warranty on labor, but we are on day 3 and the noise has not returned. Paid a little over $200 - didn't have to pay for an expensive part, and we can now get some sleep!

When our dryer broke down, we hired them to investigate and see if they could repair it. I called…read moretheir number and was greeted by a friendly representative, who informed me of the 20 dollar call free, as well as a 120 dollar fee for them to investigate and if we don't hire them to repair it. The specialist came within schedule, and investigated our dryer. He spent about 1/2 hour to investigate as well as disassemble the control panel and other parts, and mentioned something about the heating element and another component being broken. He informed us that it would be better to buy a new dryer as the costs of repair would not be worth it (around 450 dollars). We appreciated his honesty and told him we will buy a new dryer for a store. Thus, we paid 140 dollars for the specialist to come and investigate, but no repairs. It was definitely costly, but we did appreciate their honestly. I also noticed that he had what looked to be a body camera, which wasn't mentioned. Thus, if being filmed rubs you the wrong way, it may be good to hire someone else. While I would recommend their service, I may check directly with the manufacturers if they do repairs as just the cost of the investigation from Hartman's was quite expensive.