I am so glad I have Big Mike repaired my 22 year old Sub-zero fridge. I got other quotes way too…read moreexpensive also need to wait for a long time for the parts. I would highly recommend this business to anyone who needs appliance repair. Great speedy service and very reasonable price. A true five star repairman.

Quick response time, amazing communication, easy system to pay!…read more My dryer stopped heating up and I assumed it was the heating element. Reached out on Yelp through the project section and messaged 6 placed. Big Mikes was the first to respond and had the appointment set within 20 mins. The service tech arrived on time, had the parts with him and was able to fix it on the spot. He was in and out within 10 mins. The diagnostic, parts and labor was around $230. According to Google, it can be anywhere between $150 and $350 so to me it was a good deal! Also, came with a 100 day warranty! Will def call again if needed. :)

I'm writing a 5-star review for a company I didn't actually do business with…read more A few weeks ago, I had what seemed like an emergency service need for my refrigerator. And, of course, it occurred on a Sunday afternoon. Knowing that the company handling my warranty would not be available for at least a few days, I searched out to companies that were available 24/7. Orlando Appliance Repair was one of those companies. Upon calling, the customer service rep put me in touch with their field-rep, Igor. I described the problem and he planned to show withing two hours or less ... on a Sunday afternoon! My refrigerator came back online and I contacted Igor to make him aware and cancel my appointment. He understood and just simply cancelled my appointment without fuss or cost. If a company can be this prompt and respective to new clients calling on a Sunday afternoon that they would end up not be getting business from that day, I can only believe that their actual work would be first-rate and I would not hesitate to connect with Orlando Appliance Repair for any related needs in the future.

I found this business on Yelp sorting by rating. I called,…read morethey called back right away. Appointment was a scheduled, I received confirmation. Igor, the tech, was on time. He explained the problem and ordered a part. He scheduled an appointment to return the next day to complete the service call. The next day, he showed up on time and completed the repair. It's been a few days and the problem is fixed. I am not sure if the fee was reasonable. It's the first time I've had to repair an appliance in over 10 yrs. I am very satisfied with the results and the ease of the process.

I just have to say that I had the best experience with SBA this past week! Upon coming back from…read morevacation I realized that my refrigerator was on the fritz eke! I found SBA through thumbtack and they were out the next day. My technician was absolutely amazing Vasyl was his name! Apart was ordered and they were back within the next couple of days to repair my fridge and it's working like a champ now! Thank you so much for being amazing and helping me get my fridge back up to snuff

I really appreciated the communication with this company. I worked for a company and I know that…read morecommunication is a major plus, for me anyway. I was informed on a regular basis without me having to call them first and although it may not sound like much to some, it speaks volumes to me. Would I use them again, yes!

Very disappointed with Mr. Appliance of Clermont during my last service call to repair my GE…read morerefrigerator. The technician came out super fast and diagnosed the problem. He called on Thursday and told me the part would be ordered and that he could come back next Monday to install it. Monday came and went without a call and no tech to do the repair. I called Mr. Appliance the following Friday, and they said they would call me back with the status of the part. Next Friday, they had not called me back. So, I called them again on that Friday, and they told me she would check on the part and call me back. So, now it's Monday of this week. Still no call. So I called them a third time, and the lady said she would call me back before they closed on Monday (this week). So, on Tuesday of this week, I called them to cancel my repair and explained that the service was unacceptable. On Tuesday, the day of my last call to them, she still didn't know the status of the parts. So yesterday, Tuesday, after I canceled with Mr. Appliance, I called Encore Appliance Repair in Clermont. They had a repair tech out that afternoon. Today, Wednesday, the tech installed the needed parts, and my refrigerator is 100% operational.

They "repaired"my refrigerator three Months ago only to…read morehave the same problem again. They charged for a warranty but after a week of calling no one comes. Texts to them result in automated responses. I have never dealt with a more frustrating business.

Sergei first made an appt but never showed up. Had to continue to call him. When he did come out he…read moredidn't clean out my ac drain line but unhooked my ac float to let me know when ac was over flowing. Second said I needed parts and things done that would have costed me $$$. Called another company didn't feel right what he said. Other company couldn't believe what he did. Elder senior here sad what he did. Only asked for my $65 back and he has blocked me S

I needed an appliance repair and called this company. They asked me for my zip and told me they…read moredon't service my zip Corona. Their Yelp said they do. Glad to get a response from the owner telling me how good his services would be if I used him. Too bad he didn't fix his Yelp location after my review. My review isn't about your services, it's about your misdirection which not only wastes the person's time, it wastes your employees time. When your appliance needs immediate help, you really don't need to chase somebody who can't fix it.

We Need a garbage disposal installed. Fast and proficient in the task. Performed the requested…read moreservice and was a great value for the money. Would use them again. Still working and no issues.

Recently our dryer stopped heating out of nowhere. Our warranty unfortunately had not been renewed,…read morewe completely overlooked that so we were unable to use Whirlpool to fix it. We have only ever used them so we had no idea where to look. My wife enlisted Yelp to help us. She put in some request for quotes and received a few back pretty quickly. We had never used that but it was very helpful. Quality Masters was the first to respond and then also took time to message back and forth with her. The other companies were not as friendly and responsive. We also read their Yelp reviews, which we all good, so we figured we would use them. We were able to make the appointment for the next day and were able to do it all through text. It was very simple for us! There was a moment of uncertainty but they were extremely professional and friendly. I was going to be home while my wife was at work, so on the day of our appointment, they were running early. They called asking if early would be ok, so our appointment was moved up. I cannot remember his name, but the technician that came was very knowledgeable and professional. He pinpointed the issue immediately. He discovered our dryer was clogged with lint and the coils were bad. It makes sense since we had never had our vents cleaned. He was able to replace the coils, as well as sucking out as much lint as he could with his tools. Unfortunately, they do not clean vents like that but again, he could help us out with some of it. He also made suggestions as to what else needed to be done, really with just getting the vents cleaned. They also take your payment online either with credit card, for a small fee, or Zelle or Venmo. The invoice will be emailed to you and allow you to pay that way. Personally, we do not prefer to pay for services with Zelle so we used a credit card. It was very simple. I thought overall the price they charged for the coils and cleaning, was very reasonable. It did not cost us much at all. I would definitely use them again, should we need something fixed.

This is a follow-up to my previous comment. I have texted, called, and tried to reach Victor to let…read morehim know the repair person who came out did a complete diagnostic service. He told me the washing machine you sold me is defective. The mother board is the problem as to why it won't fill up and the sensors are not working. I paid you for this washing machine and now it is useless. I've had to purchase a new one since you won't respond to my texts, calls and have taken advantage of a senior citizen who trusted you. Please be aware when using this service. They are not reliable, trustworthy, and won't sell you a working product.

Victor was freaking amazing!!!! Diagnosed the problem over the phone and it was exactly that. Came…read moreby knocked it out and didn't try to beat me over the head with the price. Will definitely do business again!!!

When our dryer broke down, we hired them to investigate and see if they could repair it. I called…read moretheir number and was greeted by a friendly representative, who informed me of the 20 dollar call free, as well as a 120 dollar fee for them to investigate and if we don't hire them to repair it. The specialist came within schedule, and investigated our dryer. He spent about 1/2 hour to investigate as well as disassemble the control panel and other parts, and mentioned something about the heating element and another component being broken. He informed us that it would be better to buy a new dryer as the costs of repair would not be worth it (around 450 dollars). We appreciated his honesty and told him we will buy a new dryer for a store. Thus, we paid 140 dollars for the specialist to come and investigate, but no repairs. It was definitely costly, but we did appreciate their honestly. I also noticed that he had what looked to be a body camera, which wasn't mentioned. Thus, if being filmed rubs you the wrong way, it may be good to hire someone else. While I would recommend their service, I may check directly with the manufacturers if they do repairs as just the cost of the investigation from Hartman's was quite expensive.

Great Customer Service!!!…read more I called Hartman's Appliance to schedule a repair on my whirlpool front load washer in my MotorCoach, after dealing with another appliance repair company in south Florida during a recent trip and totally getting ripped off but that's another story, I was relieved to find a appliance repair company with integrity. The other repair company I thought had trouble-shot the issue which was a simple door switch but after the Hartman Technician looked at the washer and lookEd online, he found the washer had issues with an interface module that whirlpool has issued a recall that will require me to get authorization through whirlpool before this issue can be resolved but the technician did provide me with all the information I need to get the problem resolved. Being the other appliance repair company stole the door switch part he removed and has refused to ship me the old part, the new replacement part or refund the $148 he required prior to ordering the part. The Hartman Technician installed a new door switch and put the washer back together and walked me through the whirlpool recall / repair process, so they will definitely be involved once things are settled with Whirlpool. I cannot say enough about the customer service they provided from the start of the process which began with Pattie who took down the details and set up the service call, she was awesome and I really appreciate her communication skills, I also know Christine was involved to ensure the tech was provided with accurate information and finally the technician I'm sorry but I think he name was Jason he was very knowledgeable, professional and took great care when working inside my MotorCoach while working on the washer. I hope to work through the whirlpool warranty process as soon as possible and have Hartman complete the repairs. I will definitely call them again anytime I have appliance issues...

Tony came to my house because of a whirlpool refrigerator issue. He designated the problem right…read moreaway. Took the refrigerator apart in two minutes. I was highly impressed. He definitely knew what he was doing. Was very professional and responsive, got the part ordered and replaced it a week later And the price was pretty reasonable, I thought

Appliance USA Services Corp engaged in a pattern of deceptive and unfair business practices in…read moreconnection with the repair of my LG refrigerator. The company knowingly charged me over $800 for a compressor replacement that was covered under LG's 10-year compressor warranty -- a fact they deliberately concealed. The replacement compressor was defective, resulting in repeated failures over seven months. When I sought accountability, the company refused to provide documentation, concealed ownership information, and demanded an additional $500 to continue service. Specific Deceptive Practices: 1. Concealment of Manufacturer Warranty: Failed to disclose the LG 10-year compressor warranty, inducing payment for a service that should have been free. 2. Defective Workmanship: Installed a defective compressor that failed repeatedly within the company's own warranty period. 3. Failure to Honor Own Warranty: Demanded additional payment for repairs covered under the company's 90-day service warranty. 4. Refusal to Provide Documentation: Denied my right to receive invoices, repair records, and other documentation for services paid for. 5. Concealment of Ownership: Refused to identify the business owner, contrary to Florida law requiring disclosure of ownership for registered business entities. 6. Unconscionable Pricing: Effective rate of approximately $800/hour for labor, which is excessive and unconscionable. 7. Complete Non-Responsiveness: Ignored a formal certified demand letter, demonstrating a pattern of evading consumer accountability.