We had a Backflow certified on a commercial property from these guys, awesome experience for us…read moreoverall. Top tier professionalism and response time. Office was friendly and informative, field tech was knowledgeable and efficient. Couldn't have asked for a better experience.

Been using this firm now for six years and every year has been a great experience! Always friendly…read moreand professional!

They provided excellent service. My backflow started badly leaking late Friday evening. They were…read moreable to send some one out 6 AM on Saturday. They had all the parts for a really old backflow preventer and were able to fix it within an hour. I watched them closely and it was clear they were experts in this type of stuff. Regular plumbers seemed a little lost and weren't sure if it could be repaired. They wanted to replace the whole thing and were going to charge me a lot more $$$. Highly recommend them for their timely service and expertise

I used the company they purchased and 1Affordable took over. I find their pricing excessively high…read morecompared when I used AI and they were way above what market rates are for the same work. Double charged for the test certificate when they said I needed new equipment. Isn't it ironic that the prior item passed every year for 5 years and all of a sudden it didn't and instead of costing $65 they said I needed it rebuilt and then charged me for testing a second time when it essentially needed to be tested to see if it works properly. Yes, they were nice on the phone, but my gut says, I wasn't taken advantage of. It just didn't feel right.

We were replacing a broken toilet ourselves, but removed the old one to find that the setting in…read morethe floor was completely borked. There was no actual flange at all, just a repair flange and it was set below the level of the flooring and filled in around with a mess of some kind of caulk or filler to try and raise the level up. Making this right was way out of our league, so we called MasterCraft to help us out. They confirmed our suspicions that this was messed up six ways from Sunday and talked through the process of cleaning out the filler, chipping away the concrete, and refilling it with a clean setting of concrete so they could set a proper flange 1/4" above the flooring and for a reasonable price considering how terrible the setup was. They immediately set up an appointment to return the next day. While they were there for the estimate, they offered a free inspection of the plumbing in the rest of the house, which I took to be a fishing expedition for more "problems" they could "fix" for more money, but such was not the case. They found one minor issue, said it could probably wait a few years, and even fixed another minor issue they found for free, then said everything else looked good. Startling honesty and helpfulness! From my call for help, they had folks out to check things out in about two hours, and the work was completed less than 24 hours after that. For the level of work done, an incredible turn time, IMO. All told, we had 5 different techs in our house between inspection and repair, and every single one was friendly, competent, and respectful of our home. While I'm not eager to *need* their services, if I do, MasterCraft Plumbing has definitely earned repeat customers here!

Subject: Unresolved property damage and failure to honor warranty…read more I am writing this review to share my experience with Mastercraft Plumbers Inc. regarding a project that resulted in irreparable damage to my bathtub. While the company performed the initial task of removing a corroded screw, their technician's negligence resulted in significant, irreparable damage to the bathtub. Despite a written warranty guaranteeing workmanship, the company refused to restore the tub to its original condition, instead proposing an inadequate "refinishing" remedy that did not meet professional standards. After months of attempting to reach a professional resolution, I was forced to pursue this matter in Small Claims Court. On June 8, 2026, the Superior Court of California ruled in my favor, confirming that the company failed to meet its obligations and awarding a judgment for the full cost of the necessary replacement. I am sharing this factual account to assist other consumers in their due diligence. I have attached the Court's Minute Order and photographs of the damage for transparency. I am posting this as an addendum to address the owner's response. I wish to clarify that the facts of this matter were adjudicated in the Superior Court of California (Case #25SC04822C). On June 8, 2026, the Court ruled in my favor and awarded a judgment for the costs of repair, rejecting the defendant's claims. My review is based on these documented findings, and I stand by the facts presented. I have attached the Court's Minute Order for transparency to allow future consumers to make informed decisions based on the official record.

Beware! This company did testing in december 2025 and of course failed so they installed 'a kit'…read morefor $500-had to get tested less than 6 months later and failed again and same kit needs to be replaced at the same extra money-either the company is fraudulent or the city is requiring a failed report so the company makes money-this company is saying that the city water system is causing the failure-another pointing fingers to cover fraud in this city between city certified companies and the city!!! Less than any stars-minus 100%

We previously dropped our old but highly popular backflow testing and repair company due to lack of…read moreback office communications and constant repairs being needed that were not found in recent inspections. We met with James Barkley who took the time to teach us more about back flows and why they are needed. We switched over to Pacific Backflow and the communication has been terrific. They are quick to get testing complete and make repairs. They found multiple issues that have been overlooked for some time due to clear laziness from previous company and Pacific Backflow has been half the price. I highly recommend them as they are extremely responsive and help thoroughly explain issues. Ask for James if you're thinking of switching over!!

Burtech Plumbing came out right before Thanksgiving for what we thought was a small leak. They were…read moreefficient and worked quickly. While the leak itself wasn't a big issue, once the ceiling was opened we discovered that all of our copper pipes were badly corroded. They recommended a full repipe of our home. We have a 4,000 square foot house, so this was a huge project. I got multiple quotes, and Burtech landed right in the middle price-wise. What really stood out to me was how willing they were to work with my specific requests. I had major stipulations, especially that they complete the repipe without visually accessing our kitchen, and they made it happen. They worked with our timeline, and Jose was incredibly communicative throughout the entire process. I'll admit I was a bit needy with questions, but he was always patient, understanding, and responsive. The estimate they gave us was exactly what we paid in the end--no surprise costs at all. The repipe itself was major (60+ holes throughout the house), but they worked so efficiently that it never felt overly intrusive. They were very clean, vacuumed and cleaned up every day, and truly respected our home. We have two young kids who nap, and they even worked around nap schedules so they weren't in certain rooms during that time. Overall, I'm extremely impressed with Burtech Plumbing. I've already recommended them and will continue to do so without hesitation.

Signed up with Burtech in 2024 for a tankless water heater maintenance program that included annual…read moreflushes for $79 "for the LIFE of the unit." That pricing was a major selling point and one of the reasons I chose them over other companies at the time. When I recently called to schedule my annual service, I was told the program had been discontinued and I would need to enroll in a new VIP plan at a significantly higher cost ($200+). The new pricing represents a substantial increase from what was originally promised. They stated they attempted to notify customers of the change, but I never agreed to any modification of the original terms. When I asked for documentation showing that the agreement allowed for this change, none was provided. After multiple exchanges, they did not budge and continued to repeat the same generic explanation rather than addressing the core issue of honoring the original agreement. I mean if they are going to promise the LIFE of the unit and then change the policy they should at a minimum give people under the previous plan at least 3-5 years before transitioning just out of fairness, not just cut them off the next year after. It's obviously fine to charge the new price to new customers. Anyway, at no point was there any effort to resolve the situation or offer a reasonable accommodation. I've been around a long time and dealt with many businesses, I've never seen anything like this. Given their otherwise strong reputation and BBB rating, this was particularly disappointing. As a long-term retired military customer who values reliability and transparency when choosing companies to service my home, this experience fell very short. Customers should be aware that long-term pricing commitments will not be honored or grandfathered and replaced with significantly higher-cost programs based on daily business decisions.

Nate came out and was super helpful in diagnosing our drain blockage issue as well as providing…read moreexpert opinion on best steps forward. instead Of recommending a super expensive repair job, he told me what he would do if this was his house which saved us thousands of dollars. Super professional and really cares about his clients and doing the right thing. We will be using Willis Brother's plumbing for any plumbing services loving forward. Thank you Nate!!

Seamless experience!…read more The shower arm lobbed off suddenly mid shower one night, and we needed it repaired asap. Willis Bros was fast to connect with by phone, and two brothers came out same day for a repair that took about 20 min. Lifesaver! Quick process and fair pricing. Will keep them as our go-to for future plumbing work.

Chris showed up (thanks for being on time and squeezing us in) and noted our device was junk…read more(albeit new) and that we should have purchased an alternative device/brand. The device failed his inspection and he noted that for a better device, he'd adjust it, but since we purchased such junk, he won't even attempt to open it up and see what's causing the failure. Gave lecture and took money. Fast forward to next morning, alternate inspector makes minor adjustment to device, passes without any issue. We are a homeowner of two homes, one meter /double lot and simply had a new device installed due to new local regulations. We actually just called the local "best" plumbing store and asked for a "permit-able device recommendation" (we weren't looking for the cheapest, just what do you have in stock for us to get installed) and this is what they quoted and we purchased. Our licensed plumber installed it. So just to review, Chris didn't go the extra mile. And he prefers cash,, code for prefers to avoid taxes.

Chris made multiple visits and went above and beyond to get the job done. He even took a crack at…read morefixing a broken part, and when that didn't work he waived the fee. Just awesome!