We were replacing a broken toilet ourselves, but removed the old one to find that the setting in…read morethe floor was completely borked. There was no actual flange at all, just a repair flange and it was set below the level of the flooring and filled in around with a mess of some kind of caulk or filler to try and raise the level up. Making this right was way out of our league, so we called MasterCraft to help us out. They confirmed our suspicions that this was messed up six ways from Sunday and talked through the process of cleaning out the filler, chipping away the concrete, and refilling it with a clean setting of concrete so they could set a proper flange 1/4" above the flooring and for a reasonable price considering how terrible the setup was. They immediately set up an appointment to return the next day. While they were there for the estimate, they offered a free inspection of the plumbing in the rest of the house, which I took to be a fishing expedition for more "problems" they could "fix" for more money, but such was not the case. They found one minor issue, said it could probably wait a few years, and even fixed another minor issue they found for free, then said everything else looked good. Startling honesty and helpfulness! From my call for help, they had folks out to check things out in about two hours, and the work was completed less than 24 hours after that. For the level of work done, an incredible turn time, IMO. All told, we had 5 different techs in our house between inspection and repair, and every single one was friendly, competent, and respectful of our home. While I'm not eager to *need* their services, if I do, MasterCraft Plumbing has definitely earned repeat customers here!

Subject: Unresolved property damage and failure to honor warranty…read more I am writing this review to share my experience with Mastercraft Plumbers Inc. regarding a project that resulted in irreparable damage to my bathtub. While the company performed the initial task of removing a corroded screw, their technician's negligence resulted in significant, irreparable damage to the bathtub. Despite a written warranty guaranteeing workmanship, the company refused to restore the tub to its original condition, instead proposing an inadequate "refinishing" remedy that did not meet professional standards. After months of attempting to reach a professional resolution, I was forced to pursue this matter in Small Claims Court. On June 8, 2026, the Superior Court of California ruled in my favor, confirming that the company failed to meet its obligations and awarding a judgment for the full cost of the necessary replacement. I am sharing this factual account to assist other consumers in their due diligence. I have attached the Court's Minute Order and photographs of the damage for transparency. I am posting this as an addendum to address the owner's response. I wish to clarify that the facts of this matter were adjudicated in the Superior Court of California (Case #25SC04822C). On June 8, 2026, the Court ruled in my favor and awarded a judgment for the costs of repair, rejecting the defendant's claims. My review is based on these documented findings, and I stand by the facts presented. I have attached the Court's Minute Order for transparency to allow future consumers to make informed decisions based on the official record.

I left a previous review for replacing our 75 gallon tank; this time we had a sediment blockage…read morethat was causing our hot water recirculation system to become ineffective. I tried myself to remove the blockage with a "Sediment Buster" tool, which didn't work. Dustin came out and cleared the problem within about an hour, including cutting and rebuilding the recirculation plumbing. The price I'd call reasonable for a plumber that knows what they're doing.

Prompt service and replacement of our water heater. From phone call to completion the work was…read moredone within just a few hours.

They were quick to respond to my quote. They don't give free quotes but charge $50 down payment…read morewhich they will apply if you choose them. They were very transparent with that. Daniel came over, inspected it, gave me a quote, and I decided to continue. It was quick and he fixed my toilet which had a low pressure water flow. It's working great now.

I appreciate your words regarding my previous positive review. I would recommend True Plumbing to…read moreothers experiencing a Plumbing problem.

WOW!!! Quintuple HUGE thumbs up for Jericho and his team, and especially Christian, our truly…read moremasterful installer. My entire family is so so fortunate that we got referred to you! JG made it the least painful process of replacing our burst traditional water heater ever (we have had this happen too many times) and finally they helped switch us to a tankless system. Appointments were quick and convenient, and Christian was super efficient and confidence-inspiring. He surveyed our system and made sure he took care of any other problems easily that we were not aware of in the same visit. Keep up the amazing work!

I had a great experience with JG Water Heaters. They came out within just a couple of hours of my…read moreservice request, which was a huge help. Out of three quotes I got, they were the most reasonable by far. Even when the job turned out to be slightly bigger than expected, they were upfront and honest about everything. I really appreciated that they walked me through three different options without any pressure, and the pricing still felt very fair. It's not always easy to find someone you trust, especially for rental property work, but this was a great experience start to finish. Happy to support a family-owned San Diego business and highly recommend them!

Technician Jerry replaced a new outfoor faucet for us today. Everything went smoothly and no…read moredripping and leaking anymore, very happy with the quick service! Jerry is a great guy, thank you so much Jerry and Pure Plumbing Company!

Jerry was so helpful and sweet helping me with installing a facet. Very efficient and cleaned up…read moreeverything so nicely. Highly recommended!

As anyone can guess, losing hot water in your house is a serious matter. The situation is…read moreaggavated when your water heater on the fritz is less than one-year-old! My family faced this situation and I contacted Quick Water Heater for help via Yelp. Within seconds (yes, seconds) Camille reached out to me (on a Sunday) and heard my dilemma. She walked me through their (very intuitive) website and explained the process for me. After agreeing to have a technician visit my home to assess the situation and provide a more accurate estimate, I waited for the next day. My appt was set for 1400 hrs but Erick contacted me asking if I could accommodate his visit earlier, which I welcomed with gusto. By 10AM he was taking a look at my dead appliance. Erick took a look and the mystery of the broken 1-yr-old water heater was resolved. My pressure modulator was dead, so the 150PSI streaming through my house killed the water heater. Erick replaced my water heater, the water pressure modulator and also replaced my main line shut-off valve, which was done as well. Through the process, Erick patiently explained not only WHAT he was doing, but WHY he was doing it. His technical knowledge was impressive and it was only matched by his affable demeanor. Camille and Erick represented Quick Water Heater extremely well. The Dream Team for any service provider. I will add myself to the long list of impressed customers. Well done!

Highly recommend this team! Ben squeezed us into his schedule to make sure our hot water was back…read moreup and running the same day parts arrived. I am so grateful for their expertise and professionalism and will be sure to use them for any future needs!

Burtech Plumbing came out right before Thanksgiving for what we thought was a small leak. They were…read moreefficient and worked quickly. While the leak itself wasn't a big issue, once the ceiling was opened we discovered that all of our copper pipes were badly corroded. They recommended a full repipe of our home. We have a 4,000 square foot house, so this was a huge project. I got multiple quotes, and Burtech landed right in the middle price-wise. What really stood out to me was how willing they were to work with my specific requests. I had major stipulations, especially that they complete the repipe without visually accessing our kitchen, and they made it happen. They worked with our timeline, and Jose was incredibly communicative throughout the entire process. I'll admit I was a bit needy with questions, but he was always patient, understanding, and responsive. The estimate they gave us was exactly what we paid in the end--no surprise costs at all. The repipe itself was major (60+ holes throughout the house), but they worked so efficiently that it never felt overly intrusive. They were very clean, vacuumed and cleaned up every day, and truly respected our home. We have two young kids who nap, and they even worked around nap schedules so they weren't in certain rooms during that time. Overall, I'm extremely impressed with Burtech Plumbing. I've already recommended them and will continue to do so without hesitation.

Signed up with Burtech in 2024 for a tankless water heater maintenance program that included annual…read moreflushes for $79 "for the LIFE of the unit." That pricing was a major selling point and one of the reasons I chose them over other companies at the time. When I recently called to schedule my annual service, I was told the program had been discontinued and I would need to enroll in a new VIP plan at a significantly higher cost ($200+). The new pricing represents a substantial increase from what was originally promised. They stated they attempted to notify customers of the change, but I never agreed to any modification of the original terms. When I asked for documentation showing that the agreement allowed for this change, none was provided. After multiple exchanges, they did not budge and continued to repeat the same generic explanation rather than addressing the core issue of honoring the original agreement. I mean if they are going to promise the LIFE of the unit and then change the policy they should at a minimum give people under the previous plan at least 3-5 years before transitioning just out of fairness, not just cut them off the next year after. It's obviously fine to charge the new price to new customers. Anyway, at no point was there any effort to resolve the situation or offer a reasonable accommodation. I've been around a long time and dealt with many businesses, I've never seen anything like this. Given their otherwise strong reputation and BBB rating, this was particularly disappointing. As a long-term retired military customer who values reliability and transparency when choosing companies to service my home, this experience fell very short. Customers should be aware that long-term pricing commitments will not be honored or grandfathered and replaced with significantly higher-cost programs based on daily business decisions.

Called Vanguard for a leaking pool valve that was outside. He arrived quickly, assessed a fix and…read morefixed it quickly and for a very reasonable price. It was nice to find someone who provide professional work and asks a fair (not price gouging) rate. I will be calling again for future plumbing needs.

Robert was responsive, honest, straightforward. He did a great job and was professional installing…read moremy RO system. Fair pricing. Will use him again.