We were replacing a broken toilet ourselves, but removed the old one to find that the setting in the floor was completely borked. There was no actual flange at all, just a repair flange and it was set below the level of the flooring and filled in around with a mess of some kind of caulk or filler to try and raise the level up. Making this right was way out of our league, so we called MasterCraft to help us out. They confirmed our suspicions that this was messed up six ways from Sunday and talked through the process of cleaning out the filler, chipping away the concrete, and refilling it with a clean setting of concrete so they could set a proper flange 1/4" above the flooring and for a reasonable price considering how terrible the setup was. They immediately set up an appointment to return the next day. While they were there for the estimate, they offered a free inspection of the plumbing in the rest of the house, which I took to be a fishing expedition for more "problems" they could "fix" for more money, but such was not the case. They found one minor issue, said it could probably wait a few years, and even fixed another minor issue they found for free, then said everything else looked good. Startling honesty and helpfulness! From my call for help, they had folks out to check things out in about two hours, and the work was completed less than 24 hours after that. For the level of work done, an incredible turn time, IMO. All told, we had 5 different techs in our house between inspection and repair, and every single one was friendly, competent, and respectful of our home. While I'm not eager to *need* their services, if I do, MasterCraft Plumbing has definitely earned repeat customers here! read more

Subject: Unresolved property damage and failure to honor warranty I am writing this review to share my experience with Mastercraft Plumbers Inc. regarding a project that resulted in irreparable damage to my bathtub. While the company performed the initial task of removing a corroded screw, their technician's negligence resulted in significant, irreparable damage to the bathtub. Despite a written warranty guaranteeing workmanship, the company refused to restore the tub to its original condition, instead proposing an inadequate "refinishing" remedy that did not meet professional standards. After months of attempting to reach a professional resolution, I was forced to pursue this matter in Small Claims Court. On June 8, 2026, the Superior Court of California ruled in my favor, confirming that the company failed to meet its obligations and awarding a judgment for the full cost of the necessary replacement. I am sharing this factual account to assist other consumers in their due diligence. I have attached the Court's Minute Order and photographs of the damage for transparency. I am posting this as an addendum to address the owner's response. I wish to clarify that the facts of this matter were adjudicated in the Superior Court of California (Case #25SC04822C). On June 8, 2026, the Court ruled in my favor and awarded a judgment for the costs of repair, rejecting the defendant's claims. My review is based on these documented findings, and I stand by the facts presented. I have attached the Court's Minute Order for transparency to allow future consumers to make informed decisions based on the official record. read more

MasterCraft Plumbers - Irreparable damage to my bathtub caused by the negligence of Mastercraft Plumbers' technician. - Plumbing Near Me - Carlsbad, California

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Jeremy is awesome to work with. We are in process of getting four bathrooms remodeled and he has been getting here on time, doing excellent work and keeping our home clean in process. As a side note Jeremy is responsible for all of the plumbing as it relates to our project but Mastercraft is the general contractor and as a whole they're extremely easy to work with keeping their schedule and keeping things as clean as possible with this size of job. read more

Great work at a great price, thanks! The team showed up on time, got everything done the way they said they would, and cleaned everything up after they left. read more

This is the 5th time I've had excellent service and professional experience from Jeremy Nedrow ( Master Craft Plumbing)... In the last 2 years I've had Major plumbing installation, cutting into slab, installation of new under slab plumbing, attic plumbing and a few other services... Great experience, not to mention professional, prompt and good communication about options and or solving installation recommendations to meet building codes. I'm very pleased with Jeremy Nedroe's work this far and looking forward to him returning to finish the rest of my upcoming remodels. I would highly recommend him for a variety of services. So if you call Master Craft Plumbing, request Jeremy Nedroe, he's Worth the wait. read more

I had a kitchen sink faucet recently installed and was able to get Paterno to come in the same day. He also helped unclog the kitchen sink, and when one of the pipes started leaking, they responded to me right away and sent Paterno out the following day, no charge. These guys are very professional, friendly, prompt, and I trust them. read more

MasterCraft Plumbers - New sink faucet installed - Plumbing Near Me - Carlsbad, California

What are you looking for out of a plumber? Do you want them to be responsive and get your problem quickly diagnosed? Do you want a fair estimate that matches what you see for similar jobs online? Do you want the work done in good time? Well, MasterCraft Plumbers was all that for me with my latest emergency. Woke up one morning to the water pressure in my house having risen up to the point where the faucets seemed to jump a bit when I turned them on. Thinking nothing of it, I went to my laptop to work for a few hours, only to then hear the toilets start ... whistling. I know next to nothing about plumbing and electrical issues, but even I didn't need YouTube to tell me that this wasn't a good thing. So, I quickly shutoff the water in the house and went through Yelp to find a highly reviewed company to call. MasterCraft pretty much topped the list and a phone call later brought them out to my house where they quickly realized that the pressure regulator at the main needed replacing, gave me a reasonable price for the work, and had everything taken care of by lunch. Seriously, what more could you want out of your plumber? Going over the sour reviews for this place, you can see the bulk of them are people with very few reviews under their belts (which leads me to think that they are either people with axes to grind or a rival plumber trying to suppress the competition). Look at the elite reviewers. Listen to our stories. MasterCraft will take care of you just fine. I very much recommend this place. read more

Patrick was prompt, friendly and super efficient. Highly recommend him. He quickly diagnosed our drain problem.

I can't recommend Mastercraft Plumbing highly enough. I reached out because I thought I might have a water leak in my house, and Joe responded quickly to my message and made time to come out the same day, which was greatly appreciated. Joe was extremely professional and asked all the right questions to understand the situation. He carefully checked everything, including using a moisture reader on the walls and testing the water pressure, to make an accurate assessment. What really stood out was that he didn't rush to cut open walls or tear things apart. Instead, he took a thoughtful, methodical approach and clearly knows how houses work. In the end, Joe determined that I didn't have a plumbing issue at all, but a different problem entirely. He was honest about that and even made a great referral so I could get the right help the very next day. I'm really glad I called Mastercraft Plumbing and highly recommend them. read more

As a home owner who currently rents the property, I have unfortunately had a few issues to take care of. From leaky showers to cracks in the water lines that go right up to the city pipes, they have always come through for me. They've always respected my loyalty as well as the privacy of my tenants. I've always been dealt with honesty and integrity with MasterCraft, and will continue to choose them whenever I have a plumbing issue. read more

They were awesome - dispatched and plumber arrived within a half hour!! Polite professional and honest !! Would HIGHLY recommend!!

I had a leaky valve in my shower. It was repaired quickly, professionally and at the exact cost quoted. Technician, Jeremy did a very thorough job, cleaned up and was very respectful to minimize disruption to my family during the repair. This is my second time using MasterCraft in Carlsbad and I'm very satisfied as a customer. read more

Master Craft Plumbers did a great job fixing a leak in my kitchen. They arrived right on time, worked quickly, and made sure everything was cleaned up before they left. Professional, efficient, and easy to work with. I'd definitely use them again. read more

Great communication, timely arrival, friendly and knowledgeable service. Will utilize them going forward!

Outrageous estimates. Tried to oversell me on stuff that I didn't need. Couldn't help pinpoint the problem. Just keep paying until it resolved. Not what I was hoping for. But they were punctual and kept the timing and the plumber was professional. read more

I contacted Mastercraft to help when my kitchen pipe suddenly collapsed. They sent Eddie Munoz at the exact time requested. He was prompt, kind and patient (I was on a work call the whole time he was there and couldn't give him much attention). Best of all, Eddie resolved my issue at no charge and sent me a reasonable quote for a more long term repair. I am so grateful for this company's professionalism and kindness--will definitely recommend them and go to them for any future plumbing needs. read more

Needed a valve replacement and were able to come out on the weekend. Great service, knowledgeable plumbers, would use again.

I recently hired MasterCraft Plumbers for a significant project involving a full repipe and replacement of several fixtures at my property. From the very beginning, Joe was transparent about the complexities of the job and set clear expectations. There were a few challenges along the way, but Joe and his team handled them with remarkable professionalism and efficiency. What stood out to me was the consistent communication and the dedication to quality. The team was respectful, skilled, and always made sure I was kept in the loop. Joe's leadership and attention to detail truly made a difference. Overall, I'm extremely satisfied with the results and would highly recommend MasterCraft Plumbers for anyone needing top-notch plumbing services. read more

Paterno & Victor did a great job replacing our water heater. Fast, efficient, and knowledgeable. Easy to work with.

Very responsive. Amazingly fast, professional and customer oriented. I won't bore you with the minutiae, but they came out within an hour, fixed the most pressing issue, and got our water back on. Another technician came out a few hours later and dealt with the other items. Very satisfied with the service and will use them again. When you need a plumber it's nice to know they're around. read more

Thanks to Josh for literally going the extra mile in driving multiple places to get a new part to finish the job. Very much appreciated. read more

MasterCraft Plumbers - Plumbing Near Me - Carlsbad, California

Grate company! After we installed a new sink we called again to replace our old toilet and it was done next day! Reasonable price, great quality and very efficient. Our technicians Daniel Martinez and Raymond Brotherton were the best! Thank you so much! read more

Mastercraft respond to our request for service quickly. Jeremiah was efficient and easy to work with. He identified the problem, purchased the needed parts and repaired the toilet all within a few hours of our request. Thank you! read more

MasterCraft communicated well and made quick work of our emergency plumbing needs. I called Sunday evening, they showed up the following morning. Edgar was timely, polite, and professional. Thanks, Edgar! We own a rental property with multiple units; we won't hesitate to reach out to MasterCraft next time. read more

Here's a polished version for Yelp: Jeremy was professional, kind, and truly went out of his way to help. I had a main sewer line clog, and he thoroughly checked all of the toilets and the water pressure to make sure everything was working properly. He really went above and beyond to ensure the issue was resolved. I would absolutely use him again and highly recommend his services. read more

Thy came the same day and did an excellent job. They diagnosed the issue and discussed with me.

They are very responsive and worked hard to replace the faucets and pipes in 2 of my bathrooms. I'm really happy with the results and will consider them again for my plumbing needs. read more

We've used MasterCraft Plumbers for several years. They've handled a whole range of jobs for us - blocked sink and shower drains, running toilets, replacing plumbing fixtures, and a faulty pressure regulator. The pressure regulator job was especially tricky - another company wasn't able to fix it but MasterCraft was able to diagnose the problem and set us up with a heavy duty regulator that has had zero problems in the past year and half. Special mention to Eddie who has been by a few times this year. He's always friendly and clearly explains the details of what he's doing. We've gone through a number of plumbing companies over the years, but once we discovered MasterCraft we've stayed with them. read more

I called Mastercraft for an inspection. Joe came out the next day and was very knowledgeable, thorough and professional. I could tell he understood the intricacies of plumbing as well as how the whole system worked together in our home. He took his time to check everything without rushing and answered all our questions. Very fair pricing! He truly cares about running a business with excellent customer service. Highly recommend! read more

Very responsive and excellent, friendly service. Thank you for helping my family member.

This guy is with the business! He snaked my toilet that wouldn't flush100% had to add water when flushing in order for everything to go down. Had another company that I got from yelp . I don't want to throw them u der the bus but the dude was in my bathroom 1 hour30 min plus snaking the shit outta it said he couldn't do it needed to take toilet off to snake . His price was crazy in the 700$s that's putting same toilet off ?! Payed him for his time don't accomplish nada! Fred from MASTERCRAFT came did everything he said he do kept same price as told over phone and did it all under. Hour like45-50 min . Everything came out perfect! MASTERCRAFT is my new go to plumber and recommend him%. Thanks Fred and helper. read more

Mastercraft/Jeremy Nedrow recently helped address a variety of plumbing issues in a newly purchased condominium and did a 5-Star job. Update: After living with them for a short while, I decided a couple of bathroom faucets, although serviceable, should also be replaced. Jeremy returned and did another fantastic job. I was satisfied with the price quoted for the work involved. read more

They were on time and fixed my problem in less than 1 hour. The two people worked together to remove water filter from the house and put it in their truck. Left the house clean. read more

Always very nice workers. Respectful, precise, knowledgeable, kind. Keep up the great work guys! read more

MasterCraft Plumbers came through for us in a big way after a late-night plumbing emergency, and I couldn't be more grateful for their service. They responded quickly to an after-hours call and showed up fully prepared with everything they needed to get the job done right. Jacob's work was immaculate! He was very professional, efficient, and accomplished the work with a high level of skill. He had the damaged pipe repaired and the water back on in the house within about three hours, which was incredible given the situation. Joseph, the owner, was extremely friendly, attentive, and genuinely compassionate throughout the whole process. MasterCraft Plumbers delivered outstanding service when it mattered most. I highly recommend them for any plumbing needs. read more

Our hot water tank started leaking, and we reached out to several plumbers to get quotes and options for replacing versus upgrading to a tankless system. Master craft did a great job explaining the options with pros and cons of each, and took their time to answer all our questions without pressuring us either way. We went with MC to do an upgrade for a tankless system. They were able to prioritize us and come out that week! The technician Jacob worked extremely hard and did fine craftsmanship. He put in our new system and walked us through all the changes and improvements. In addition, he installed a utility sink where the old hot water tank was. Unfortunately, there was a small hiccup with the drain due to it being connected to an old pipe that broke, not his fault. Instead of stressing me out about it, he took care of it professionally and ensured top quality upon completion. In fact, the owner of MC Joe even contacted my wife and I to check in and make sure we were satisfied given the hiccup encountered. It was a great experience working with the MC team. read more

I called to get a quote on some work. We need done at our house. The prices were really fair so we appreciated the great customer service.

Great service, professional work, excellent results. I highly recommend this company.

I can't say enough about Eddie, a plumber from MasterCraft. I was concerned about a leak in my kitchen involving piping to the dishwasher and garbage disposal. He checked all lines and answered all my questions. There was no charge and he was here in less than 2 hours of my call for service. His visit brought me "peace of mind" and relief. I will definitely use this company in the future. I will cancel an appointment I made earlier with another local plumber who was going to charge $160/hour for the call. Thank you Eddie! read more

Paterno came to fix our toilet, with short notice. He did a great job, fairly priced and very quick. Highly recommend!