I hired Robert again to have my chimney swept because he provided such grate service the last time…read moreand this time was no exception he is very tidy he is very professional letting you know every step along the way explaining things to a tee. There is a reason that he is called Santa's chimney service Santa only picks the best after all Santa needs a clean safe chimney to use Santa trusts the best and so should you give Robert a call today for all you chimney needs you wont be disappointed :-) Thank you again Robert see you next year. Steve:-)

0/10 chimney service. Would not recommend. Do not bring your money here. Highly combative owner…read more Difficult to communicate with. As commented from other low review Yelpers, this behaviour is a pattern. Would not recommend. A shell of a human. Difficult to communicate with. Save your money. Spend it elsewhere. Avoid completely. The owner of Santa's Chimney Services, Robert Gagne of Burnaby BC, has a history of repeatedly confronting and filming dog owners over leash bylaw disputes, then posting them on TikTok. His behavior is intimidating and unnecessarily escalates conflicts rather than resolving them through the proper authorities. There have been multiple witnesses seeing him KICK a dog and threaten to continue doing so. He displays a pattern of behaviour in the people he chooses to target, which should raise concerns for you on the services you decide to hire.

Gurlal did an excellent job cleaning all my vents and…read moresanitizing as well. From the start with their front desk setting up the appointment to Gurlal completing the cleaning - and going above and beyond - I felt I was in good hands and trusted them. Thank you so much for the honest and thoughtful service and care. I truly appreciate it at a time I was quite frustrated and needed dependable service.

Very proper, timely and efficient. Five stars on all…read moreaspects start to finish. 100% recommended.

Chris inspects wood burning fireplaces and gives you a report of what he did at the end. Receipt…read morewas clear and concise with convenient payment methods. Great response time, great service, fair pricing.

From the owner: Our company offers affordable solutions with pure professionalism to any and all chimneys.read more

I use these guys every year. Reasonable, polite, never try to take advantage, and even go above and…read morebeyond. You would be making a good choice to go with these guys! JW PS They do window washing and tile work too!

I would highly recommend Vancouver Chimney Chief for any of your fireplace needs. He was very kind,…read morepunctual (even arrived slightly early) and knowledgable. We had a problem with smoke building up when the tenants above us were having a fire. He took the time to explain the problem to me (a new homeowner and landlord who knows nothing about fireplaces). He offered me solutions that were both budget friendly and those that were long term and energy efficient. I really appreciated that he said I could call anytime if I had any questions or concerns about the fireplaces. I think the service was well worth the cost. Definitely will be calling them again next year.

Well, I called this company on Friday afternoon to ask about getting a damper handle and pin…read moreinstalled on my fireplace and have the chimney cleaned. He gave me a positive but unusually vague answer about "sometime next week" and took my information. I waited until Tuesday and heard nothing so I called him back. He said that, "Well...I was going to fit you in at the end of the day after work but...well, I can't really do that for you. I'm too busy." Really? You're a "Chimney Chief". You advertise "Chimney Cleaning and Sweeping" and "Chimney Repairs and Rebuild" as your first two services on your website. Clearly you're not "Customer Service Chief". I'm not sure why so many services companies have no concept of service and what that means. Change the name of your company to "Yeah I'll Do Your Job If And When I Feel Like It Or Maybe Not.".

Merle's serviced a propane fireplace they installed late in 2018. Always professional, kind, and…read morethorough! They also care for wood-burning stoves and chimneys! we've been using them for at least 10-years now, and know we are in excellent hands.

I was raised by a fireman which makes me mindful and even a bit paranoid about fire hazards. David…read moreand his coworker came to our home and did an annual cleaning of our fireplaces and chimneys. These guys are thorough. They're happy to explain their process which for me is reassuring. They were tidy and put everything back where they found it. Then they were gone, poof! I live on Orcas Island and would recommend Merle's Chimney Service

We have used Tristan Chimney services for the past several years for annual chimney cleaning as…read morewell as a WETT certification for insurance. Courteous; customer focused; professional. Would highly recommend. Michelle L.

Julian was great. Came early and cleaned and inspected fireplace and chimney in no time at all…read more Highly recommend!!

I had a leaky chimney that needed to be torn down as well as a hole cut out for the plumbers to…read morechange the vent on my hot water tank so that this could be done. After doing a lot of research and looking at reviews I chose Dunbar Masonry for 3 reasons: 1. They had great Yelp and Homestars reviews. 2. They were very prompt with getting back at me with a quote. 3. They were able to arrange with a roofing company to have my roof patched up on the same day they took down the chimney which saves me from having to co-ordinate between 3 companies (masons, roofers and plumbers). I needed the masons to come in, take down the chimney and the roofers to patch up the roof so it doesn't rain on me and the plumbers to come in the very next day to install the b-vent so that the fumes from my hot water tank didn't poison us. In the middle of winter every day without the hot water tank is brutal. Job contracted to do: - Take down the chimney below the roofline. - Patch the hole in the roof left by the chimney. - Cut out a hole in the furnace room so that the plumbers can install the b-vent. - Come back and patch up the hole in the furnace room. Day 1 They came on time on the arranged date which is fantastic and proceeded to work quickly. However they forgot to cut out the hole in the furnace room and without that hole the plumbers that I had arranged to come in the next day could not install the b-vent. Needless to say I was in a bit of a panic as I called them up but they assured me that they could come the next morning to cut out the hole before the plumbers came. Okay, great! Day 2 So they came and cut out the hole and left again. When I went downstairs to checkout the furnace room it was a dirty disaster with brick dust and debris all over my furnace and on the condensation pump beside it. I was pretty shocked because most contracting companies I've worked with clean up after themselves, like really clean up. They sweep the floors, wipe things down, etc. The plumbers came and installed the b-vent and left. That night I come home and my furnace won't turn on. Now I'm not in the an expert with furnaces but I had a strong feeling that debris falling into a condensation pump's motor is not a good thing. As it was 11pm when I got home I had to wait until the following morning to call the furnace company to come have a look. Yup, no heat in the middle of winter all night and until mid-afternoon the next day. Day 3 Dunbar Masonry came in the morning to fill in the hole and I told the guys that my furnace died the previous night and I think it was the debris from their work that caused it to over heat and shut down. They were like nahhhhhh that wouldn't do it... They proceeded fill in the hole that they had left before and as I'm watching them I note that they didn't cover up the condensation pump. Seriously? I just told you I think you broke my pump, you're going to smear in wet concrete (or what looks like it to me) over the pump that you might have just broken? So I waited till they left and went to check the pump. Yup, there's something that looks like wet concrete on top of it (but not on the motor vent part). It was on the top right hand corner and it felt like went concrete. It was dark grey and kind of wet. After Dunbar leaves I call the furnace guys and they come over to have a look and sure enough, they confirmed it was the debris from the chimney that clogged up the pump's motor but they were able to take it apart and clean it out. The invoice I got from the furnace guys clearly state that was the cause of the motor malfunctioning. I took this invoice to Dunbar Masonry and they agreed to pay for the furnace service but weren't willing to do anything else for me. It didn't matter that I had to spend the night in a freezing house and that I had to take a day off work to deal with the furnace, I basically got, "These things happen." They didn't even apologize! Not once! And when I told them that I had to take the day off work I got, "Well no one pays me to fix my house." Ummmm yeah, but you're the ones who broke my "house". The least you could do was give me a small discount or heck, sound like you were sorry about the ordeal. I probably would have been happy with just some sort of apology. Pros: - The guys who did the work were pros, very nice job. - The guys were SUPER nice and polite. - They were on time which is always very much appreciated. Cons: - Their carelessness with my furnace room took out my furnace for a day. - They didn't seem to care too much that I was put in a pretty bad situation for a day and half with NO HEAT in the middle of winter. - They were still sloppy and careless in my furnace room after I'd pointed out that they got dust and debris in my condensation pump. - They never even apologized for their mistake. - They left the furnace room a disaster the first day and the second was still dirty but at least they made some attempt to clean up.

Although Dunbar M+C couldn't help me with my specific kind of repair, they forwarded me to one of…read moretheir contractors, who took the time to give me a fantastic referral. Much appreciated- great customer service.

Replaced furnace immediately with hybrid gas/ Heat Pump units…read more Job done fast and very well. Cleanup was great. Applied for rebate for us too. Been a cosy winter. Shadad gave great advice, was honest and helpful, followed up with water heater upgrade to tankless. Very pleased with everything.

Good service; the technicians were polite, efficient, and professional. I would call them again if…read moreneeded.