Replaced furnace immediately with hybrid gas/ Heat Pump units…read more Job done fast and very well. Cleanup was great. Applied for rebate for us too. Been a cosy winter. Shadad gave great advice, was honest and helpful, followed up with water heater upgrade to tankless. Very pleased with everything.

Good service; the technicians were polite, efficient, and professional. I would call them again if…read moreneeded.

We've used Heatco twice now, once to replace the furnace burner and the hot water tank a number of…read moreyears ago, the second time just yesterday to replace the complete furnace. Theo was the technician the first visit, and Sia did the recent call, both provided top shelf service. I found them to be on time, accurate, very fair price wise and ultimately highly trustworthy, along with being good people. They won't sell you something you don't need, but also won't just band aid a solution. They will recommend what is necessary to do now with an eye down the road as to what will be your best choice long term. In our case, they could have replaced the blower and other parts on the old furnace for about half the price of a new one (which comes with a 10 year warranty), so the decision was easy to replace the entire unit. Expensive now but don't have to worry about again. Cannot recommend these gentleman and this company enough!

Super impressed with the service. Called me back right away to book an appointment and kept in…read morecontact as well as came on time. He spent a long time trying to figure out the problem with my fireplace, however it ended up he didn't have he part to fix it, so he went away to find out where to get it. After spending two hours on it, he decided he would have to get a specialist to help with it. And he didn't even charge for the time! I really appreciated the professionalism and work to fix it.

This company solicited their service for furnace cleaning by telephone…read more They quoted $100 for this service. While cleaning the furnace they said they had to replace the furnace igniter and flame sensor. For the furnace ignitor they charged $349 and the flame sensor $189. On line you can see a furnace ignitor is $85 and the flame sensor is $13. So, I was charged $538 for parts valued at about $100 plus the furnace cleaning! When I complained about the high costs they gave me $100 back. I asked that they refund another $100 but they would not. My furnace was running fine before they worked on it and is working just the same now. So, it is hard to judge the quality of their work. I know they ripped me off with way too high prices for the parts. So, I would say this company has very poor ethics, don't let them into your home. They are just looking to take advantage of their customers, especially unsuspecting seniors.

Our furnaces (we have 2) both went haywire yesterday, resulting in an interior heat wave in…read moreNovember! I got in contact with Sam, who was here on Monday morning, and fixed everything. The culprits were the thermostats which both decided to die together. He even fixed my stove gas burner in 30 seconds as he was leaving! He really knows his stuff, gives great advice on how to get good value and save money. I would highly recommend him.

Kam was fantastic! Very professional, punctual and made sure everything was completed 100%. I would…read morehighly recommend him.

I was very impressed with the fast service and follow up that Kam provided to improve the airflow…read moreof our furnace. Next day confirmation on the part required and replaced it a day later on a Friday evening after 6. Highly recommended.

I hired Robert again to have my chimney swept because he provided such grate service the last time…read moreand this time was no exception he is very tidy he is very professional letting you know every step along the way explaining things to a tee. There is a reason that he is called Santa's chimney service Santa only picks the best after all Santa needs a clean safe chimney to use Santa trusts the best and so should you give Robert a call today for all you chimney needs you wont be disappointed :-) Thank you again Robert see you next year. Steve:-)

0/10 chimney service. Would not recommend. Do not bring your money here. Highly combative owner…read more Difficult to communicate with. As commented from other low review Yelpers, this behaviour is a pattern. Would not recommend. A shell of a human. Difficult to communicate with. Save your money. Spend it elsewhere. Avoid completely. The owner of Santa's Chimney Services, Robert Gagne of Burnaby BC, has a history of repeatedly confronting and filming dog owners over leash bylaw disputes, then posting them on TikTok. His behavior is intimidating and unnecessarily escalates conflicts rather than resolving them through the proper authorities. There have been multiple witnesses seeing him KICK a dog and threaten to continue doing so. He displays a pattern of behaviour in the people he chooses to target, which should raise concerns for you on the services you decide to hire.

John serviced the fireplace in our condo. His work was excellent and he seemed like a real good…read moreguy. The cost was reasonable. I would definitely hire him again.

Explained the problem got a quote and booked an appointment. They called and asked to come earlier…read more Cost was a little less than the quote. He really understands fireplaces. It's nice to feel secure when something needs fixing in my home. Why do companies want a service fee to come and "assess" a simple problem then charge you more to come back and fix it. This company doesn't do that. It's clear, simple, fair and reliable.

If there were ten stars I would give ten. I use my fireplace as my main heating source and on…read moreTuesday it wouldn't turn on. I couldn't get anyone out quickly, this being the busy season. Sam answered my text right away, asked what the problem was and gave me his thoughts. He came the very next day, on time, so polite and professional, identified the problem right away, and worked late to fix it - I so appreciated him coming out right away and he is so knowledgeable! On top he was extremely professional and considerate in my home, which made me feel so at ease (I'm a worrier by nature!). He said to contact him anytime if any problems and as the icing on the cake his prices are so reasonable and he fixed some lights on my fireplace and didn't even charge me for it. My fireplace looks brand new (all cleaned and fixed!) and I have my cozy heat back. I cant recommend Sam enough!! Thank you so much, Sam!

From the owner: We take pride in our work, and every customer is VIP. Our Customers have to trust us into their…read morehomes, and we don't take their trust for granted. We are family owned and operated and we understand the importance of Home Comfort; therefore, we are ready 24/7 to help you with your Heating Problems. Our technicians are fully trained, LICENSED, INSURED, and BONDED. FURNACE, FIREPLACE, BOILER, WATER HEAT, HEAT PUMP, .... Any Gas Appliances.

I had two gas fireplaces installed by Vaglio last year. The one in the basement operated…read morebrilliantly. The remote control of the one on the main floor worked intermittently. Various solutions were attempted including replacing the remote. Nothing solved my problem. It didn't help my credibility that everything worked whenever the Vaglio people visited. Fortunately for me, Vaglio took me seriously. After trying everything else, they changed the type of remote control I had. Since then, all has worked perfectly. :-) The best explanation of my problem is that there is probably some intermittent radio signal that interfered with my original remote and that operated mostly out of business hours. The new remote uses a different system and thus manages to get through. Through all this the Vaglio people continued to work with me. I really want to thank Jeff F, Angus, and everyone else involved for their perseverance. It would have been very easy for them to just label me as a "problem customer". I really appreciate their effort and highly recommend Vaglio to anyone wanting a very nice gas fireplace. Thank-you! ... (another) angus

Sadly this would have been a 5 star review for this company. The showroom has many products on…read moredisplay, very good fireplace items, and the sales person was very knowledgeable with any of the questions we asked. We selected the Valor insert model that we wanted, and when we received the cost estimate, we gave the go ahead thinking that the overly high installation cost would be reduced once the installers completed the install. Such was not the case. Everything was cleared and wide open, ready to go. The two installers were at our place for 1 hour 40 minutes, and the installation fee was $1350. We were then told that the charge is the same whether the installers were on site for 1 hour or 8 hours. That's outrageous. Had I known, I would have let them tear the drywall out and remove the existing framing.

Jafar and team were great to deal with. I called them to fix the gas bib/outlet on my patio so I…read morecould convert my firepit to natural gas. They were responsive to my calls. communicated well and reasonably priced. Many others in town didn't even bother getting back to me. Bestway's Pricing was clear: initial half hour includes the call out fee and then hourly after that. Extremely professional and courteous. I was also impressed by his knowledge, as i was considering doing the fix myself but damn glad I didn't. Looked easy, but ended up being a bit more challenging of a set-up. Jafar's skills proved why calling a pro is the smarter thing to do when dealing with gas. I definitely could not have rebuilt pipe fittings and couplers on the fly like he did. I probably would have had to bust some drywall or damage the siding. Helped me do the gas conversion too. Once again, hard for me, easy for him. My experience was smooth as everyone wants these things to be. Highly recommend for his mad skills and excellent value.

Fast response time, work done meticulously and professionally. Met our expectations and would…read morerecommend them.