After a $26 million renovation, the Jackson YMCA introduced a basketball-gym bag rule and lockers…read morethat are too shallow for a full-size gym bag. I'd used the same type of bag for years. Until June 23, 2026, that rule had never been enforced on me--not in the months after the remodel, not on prior visits. When staff pressed it that day, it felt arbitrary and set up a conflict that didn't need to happen. Day to day, it's an all-around poorly managed operation. They held the grand reopening after the renovation with a backboard pad already torn off and jagged metal exposed--it took well over a month to get it repaired after I kept asking. The gym floor is consistently filthy. That wasn't an isolated bad day with one employee. Over the past year I had multiple run-ins with other staff who were rude or dismissive. One involved a staff member who moved to shut the whole basketball gym down over kids misbehaving. Another involved two basketball players I coach and mentor who needed a ride home: while I finished a quick workout (about 15 minutes) in the 24/7 workout area after regular hours, staff wanted them to wait outside in the winter instead of letting them sit in the workout center seating area. My one-year suspension letter cited a pattern of my conduct--not just one incident. On June 23, 2026, the bag dispute in the basketball gym escalated badly. A staff member followed me, used profanity, made deeply offensive comments about my deceased mother, and said he wanted to meet me in the parking lot after his shift in about 45 minutes. He then took off his work shirt, handed over his walkie-talkie, and attempted to physically assault me in the basketball gym. Police were called; staff and other members physically restrained him until police arrived so I could safely leave the building. I filed a formal complaint to the CEO the same night. The next day, when leadership called to hear my side, I was asked not to post about the incident on social media. That left me feeling they were more focused on controlling the story than on member safety. Leadership said an investigation was underway and that security footage was preserved. I was told to avoid that staff member while he remained working in the same gym area. I bought a compliant backpack and used the locker. I tried to resolve things in writing. When the investigation concluded, I received the one-year suspension--not a clear outcome on staff accountability or whether members are actually safe when things go that far. I'm a long-time member. This is my experience: inconsistent enforcement, neglected maintenance, staff attitudes that added unnecessary tension, and a suspension that landed on me after the worst incident. Decide for yourself whether that matches "safe and welcoming for all."

The maintenance man who works in the locker room (an older black gentleman) is one of the kindest…read morepeople and best workers that I have ever met. He was such a great hire for the Y. I have never not seen him in there, cleaning and being so helpful to anyone who

Rude employees and inferior workmanship. Was told a pickup…read moredate quite emphatically when I dropped pants off to be hemmed (Don't call us. We WON'T call you, just come on that date). Then I received a voicemail that they were done (before designated date). My husband traveled the 25 miles to pick them up and they said the pants WERE NOT done. When I called to say I had received a vm stating they WERE DONE, they went to look and lo and behold they found them and yes they were finished. However, the workmanship is very poor. Uneven stitching and in some areas the hem is not even caught by the stitching. Very disappointed.

I am short and often need my clothing shortened. I love the Tailor's Corner for this and have been…read moregoing there for years. They even do stretchy material t-shirts and do a fabulous job. The cost has always been reasonable and consider it a great value for the expertise they provide. I highly recommend The Tailor's Corner for all your alterations.

We needed a mini-split system to cool our 2400 sq. ft. house during the summer months -- we've been…read morebroiling back here in the woods on hot summer days for years! We made an appointment to get an estimate. A knowledgeable member of the Steele Team arrived on schedule and reviewed our options. A few days later we received the estimate, one that was lower than an earlier estimate we had received from a competitor, and we approved the job. The following week the installation crew arrived and put in the Breeze 33 system, including the air conditioning unit, 8 ducts strategically positioned in bedrooms, bathrooms and common areas, an air handler (installed in the hallway ceiling), and the outdoor unit behind the house. The crew was excellent and got the job done in a single day. They meticulously cleaned up after themselves -- actually, they did better than that, vacuuming the stairway cleaner than it was before they came and repositioning personal items in rooms that might be impacted by falling dust from the drilling. Our experience was great. Now we're set for whatever inferno this summer has in store for us. Highly recommended!

I called Steele for Warranty Service on my AC unit in July of 2023 after their initial install a…read morecouple years ago. The tech came out and accidentally broke my disconnect so he said he would "put in a ticket" to have someone come out to repair it. The scheduling lady called me a few days later and scheduled a tech to come out to the house and the tech came and replaced the disconnect and left. I then received via email a $175 bill. I called and left a voicemail to inquire with no response the next morning then called again the next day and was told "Tom Jr" would handle but was not there and would call me back to discuss. By this time I decided to have my husband handle this. Tom Jr stated he was charging us $175 for what his technician came out and broke! At no time we're we given a quote for the work or knew what the cost of repair would be - since Steele damaged our property we thought they would do the right thing and repair what they damaged - NOPE - Tom Jr (Steele) called it a "miscommunication" and argued to no end. This was shady dealings and not the way to run a stand up business. In the end, my husband had to fight for what was right and Tom Jr said to "throw out the bill" and hung up on my husband. If you are looking for Customer Service from a Heating and Cooling Business, LOOK ELSEWHERE!! Once you spend your money on a full heating and cooling package like we did, they're done with you.

Helpful sales staff. Friendly bright environment. Answered my questions without hesitationread more

I've been in the Country Stitches that in in the Lansing area and thought it was a great store, so…read moreI was a little disappointed to walk into the Jackson store with my sister (She lives in Lansing and Jackson is just about exactly between the two of us). It was a great size but sold mostly machines - just a small corner of fabric. The woman working there was pleasant, answered our questions (except the one that we didn't ask "Where is all the fabric?"). For me to go in a fabric store and NOT SPEND A PENNY is pretty inconceivable. Next time, I will drive to Lansing to shop. Although if you are looking for a sewing machine, they did have a large selection there.

The guy who was checking us in was immediately hostile and rude. He told us that we had trash. We…read morewere surprised and told him we thought it was all yard waste. He TOLD my husband to get out of the car and he said he wasn't ASKING. Holy cow! Who does this guy think he is? We de- escalated the situation by being extremely cautious and quiet and understanding that he has a problem. Whew! We dumped our waste and took out the plastic garage sale sign and plastic pots that he didn't like and got out safely. Pretty confrontational guy. Be aware.

Friendly, honest people. First time I went, was very helpful with directions on what to do.read more

I am very pleased with this goodwill. They had clothes organized by size. As a plus size woman, it…read moreis nice to have it organized instead of sitting through the entire rack not knowing when you'll see something in your size. It was a very pleasant shopping experience. I got three pants, two skirts and a blouse for 20ish dollars. Much cheaper than Catherine's or torrid or Lane Bryant. Keep it up Jackson store. You're elevating the shipping experience without going overboard with the price.

If I could give this place a zero star I would, very high prices and rude people, goodwill overall…read moreis a scam do not go to any Goodwill, go to your local church or local owed thrift store.

Absolutely amazing! Love that she has a payment plan option, that she does the alterations herself,…read moreeverything about the business!

Karen and her team are wonderful! They made my first bridal alteration appointment, ran smoothly,…read moreand had a few laughs along the way. They were very thorough on the pricing and making sure that I had the low end of the price and the high end of the price for my dress alterations. There are no secret charges.

JJ's has done 3 jobs for me. The first one was 4 years ago. They crack filled and seal coated my…read moreold driveway. It looked way better! I asked JJ how much it would cost to tear out my old driveway and lay new. He said it would be a lot less if we add 2 inches of fresh asphalt over the old. He explained how some of the cracks would transfer though the new layer. But, not crumble apart like what I was currently dealing with. Crack fill and sealcoat every 1 to 2 years. I had him do it the next year. He was right. The 2" layer of asphalt makes my driveway look brand new! Some of the main cracks from the bottom layer came though into the new layer. So, I had them crack fill and sealcoat it the year after it was laid. No weeds or grass showing up in the cracks. 2 years ago I had them add all new asphalt from my driveway to my shop. I am extremely pleased with JJ's.

JJ and his crew came out and gave my driveway an overlay. My driveway is 25 years old and I was so…read moreworried it was going to crumble apart. This company saved my driveway! It looks even better than it did new! If you need something done to your blacktop driveway...this is the company for you! Eight guys came out (including the owner!) and did such a professional job! These guys are experts at it. Came with some heavy duty equipment and did the job right! I cannot say enough about what a great job they did. I highly, highly recommend them! And will be definitely will use again! No way will you be disappointed! Thanks guys!