Pinnacle Chem-Dry saved my expensive carpet. Before I knew about PInnacle, I had another Jackson based company from Chem-Dry clean my carpet. I was told beforehand that the carpet would be dry in just a few hours after being cleaned. They asked me if I wanted a "stain protector" for the carpet (It was offered free), but I declined. After the two very young men were finished with the cleaning, we left to go shopping for three or four hours. When we came home I tested the carpet to make sure it was dry; I was absolutely shocked to feel the carpet: it was very wet, not damp, and it had a sticky feel to it. I called the company and was told to wait until morning to check it again. In the morning, I tried to vacuum the carpet (as I was told to), but it was impossible: the carpet was so sticky the vacuum wouldn't budge! It was still wet in many areas after more than 24 hours. In short, I had to argue extensively with this company to refund my money, as they offered to re-clean the carpet, which was just not an option when I thought it was already completely ruined by their unprofessional "work." A day or two later, I called Pinnacle Chem-Dry, in hopes that they could remove the stickiness from the carpet. This family owned business, run by a husband and wife team, was completely the opposite from the other company. They saved my carpet. The couple were a delight to have working in our home, very friendly, professional, honest and caring. They had to clean the carpet twice to remove the stickiness, and when I asked what the other company could have done to make my carpet so wet and sticky, they had no idea. Pinnacle arrived in a professional van with their name and logo on it, as opposed to the first company which did not have the same equipment, so maybe that had something to do with the problems they caused. I have recommended Pinnacle to friends who were also very pleased. I wish I would have known there was such a huge difference in WHICH Chem Dry company you choose to have do your carpet cleaning. I learned the hard way, and hope you avoid what I had to go through and choose Pinnacle first. read more

My husband and I became acquainted with Pinnacle Chem-Dry when our cat became ill. We needed to have urine removed from our carpeting. Sean and Andrea were great! They gave us an estimate within a couple of days of making the call. We were assured that they could remove the urine and the odor. I know how difficult that is to do and was extremely pleased when they accomplished exactly what they said they would. Our carpet is just like new again! Sean and Andrea walked us through what would take place and what we needed to do when they were finished to keep our carpet looking great. We were so pleased with the job done that we used them again to clean all the tile and grout in our home. Again, the job was done as promised and suggestions were given to me on how to keep it looking great. I can't say enough about Pinnacle Chem-Dry. We will continue to use them for all our flooring needs. read more

you bet Shaun and Andrea Thompson will make your carpets look brand new..i am fussy first ANDREA vacumes with a windsor and she wipes all the baseboards down to..then the magic happens Shaun gets to work Cleaning Carpets. The drying time is superman fast. they are friendly and very professional I will only have these two do my carpets... having someone you can trust is very important so don't wait call now and have your dingy carpets cleaned they will thank you This Team GOES THE EXTRA MILE WITH THEIR JOB AND THAT'S HARD TO FIND ANYMORE read more

I hired Pinnacle ChemDry to clean the carpets in a house I had just purchased which had been sitting vacant for the past 4 years. Sean and Andrea were professional in their appearance and communication. I was impressed that they took the time to call me to let me know they were running late due to circumstances beyond their control. The carpets looked great when they were done and they were dry within a couple of hours after they were cleaned. I will hire Pinnacle ChemDry for all future carpet and furniture cleaning needs. read more

Great carpet cleaning team! This is the best looking our carpets have been since new. They were efficient and did great quality work. They moved all the furniture, so that even the carpet under them were cleaned. The carpet dried in about 2-3 hours and the day we had it done was rainy, so it was very humid already. We will definitely use Pinnacle again! read more

Shaun and Andrea did a commendable work with my carpets. They look new and fresh, smells so good now. All thanks to both of them for doing such a big favor to my carpets. They'll go beyond the work to provide the most exceptional services that you might not had received anywhere. I will definitely hire them for all my carpet needs in future. Thumbs up! read more

We had a great experience with Pinnacle Chem-Dry. I contacted them through Yelp and they replied quickly and got us scheduled within a few days. The husband and wife team were professional, efficient and affordable. Most importantly, the carpets turned out great! They dried quickly and look fantastic. We will certainly use them again. read more

I am so happy to have found Pinnacle Chem Dry! Sean and Andrea were a pleasure to work with. They are not only knowledgeable but detail oriented and are meticulous in their work. My carpets have never looked better!! I will be using Pinnacle from now on. read more

Pinnacle Chem Dry does an awesome job! They treat your home like it's their own. Our carpets look great. They also made the carpet on the raft/pontoon look like new. Sean and Andrea are a great team and couldn't be nicer. read more

These guys are great! I contact several other places that would only provide a quote for complete replacement of carpet. Pinnacle got the job done! I would recommend them to anyone! read more

Friendly concerned couple took pains to clean our carpets and as a plus vacuum the floor moldings. We were very satisfied with the results; we will certainly have them back again. read more

Pinnacle did a great job and came out quick. They are very professional and cared about the services they provide. We will certainly use them again for our annual service. read more

We have never been happier with the carpets than when Pinnacle cleans. They go above and beyond to make everything look and smell great!!!!!

The team is incredibly thorough and professional. They were able to remove stains other services have not! I HIGHLY recommend!