I had a hotwater heater go out in our new (to us) home this weekend. We have an AHS policy. The…read moreheater was a 75 gallon rheem heater - so it was big. Priced online new as over 1200 bucks from nextag and multiple vendors. AHS covered the heater replacement. Those with home warranty policies know they're called casino policies sometimes - but I was shocked that the full amount was covered. Pleasant suprise after reading these reviews and expecting the worst, but my policy covered what it said it would cover What is not covered in any such baseline policy though is the piping to and fro. My house is over 100 years old, so there was significant work to be done. I may upgrade to the next level policy this year that does cover the connections. Big John from Choice came out to my house in the north suburbs from Schaumburg. The night before the appointment the office called and ask if we'd be home between 10 and 2. John was at my house at 9:50. Good start. He assessed the issue, wrote up a quote on the not to exceed figure for replacing the piping with proper components that don't rust. He explained the current piping was functional but likely contributed to my heat breaking do to a mismatch in material for the dialectrics. Several valves, tee joins and general copper piping needed to be replaced. Heater was ordered for pick up and installation was to be next day. Office called that night - asked for a window between 10 and 2. Big John and teammate Mike came in to get the job done. They lifted out the beheameth, brought in the new one, and several hours later we had hot water. Total work was 495 on the quote for all the pipework. It looks great, definately worth it. We ended up not having to have a new flu put on, so after my invoice was recieved by the office they cut a check to me for the difference and I had it this afternoon when I got back from work. So all in - GREAT WORK. From the front office to the assessment to the installation, these guys rocked it. I was expecting non-rocking just given the economy and I wasn't sure how the home warranty would work - but it rocked. I understand everyone has their own experiences, and that these policies often cause frustration when people think they cover entire jobs when they do not, but I would consider that framework when assessing the commentary from the postings below. Good work fellas! I'll hope not to have to see you soon but my boiler is over 30 years old so we'll probably touch base this winter.

I didn't get a chance to use them, but called them for a repair for a leak I had and they made an…read moreappointment between 8 and 10. Nobody showed up and I called at 11 to see what had happened. They told me they would get back to me as far as why nobody had shown up. They never called back so I called them back an hour later and got the same answer - still checking into it 2 hours later. I never ended up getting a call back and ended up going with another local plumber. I would never trust a contractor to do work with my home that is this disorganized and unprofessional. You would think in this economy people would be begging for work, but I guess not.

I strongly recommend C & H Plumbing. We have trusted them with our boiler maintenance, hot water…read moretank installations and other services. Our circulator pump went bad and we were without heat. Joseph was able to quickly diagnose the problem and install a new pump to get our heat back up and running. Craig is the owner and he will call you back when you have questions. C & H Plumbing is honest, fair priced and extremely knowledgeable especially with historic homes with boilers and hot water radiators.

I can attest to C & H being the best Plumbing and Boiler Repair company in DeKalb County. I called…read moreanother company and had the unfortunate experience of them misdiagnosing the problem. Called C & H one day and got scheduled for service within three days. The professionals cleaned and serviced my heating system and then explained to me, in detail what the problem was. They engineered a way to take care of the old boiler, and did it in short order. Their fee was exceptionally reasonable given their skill level and "stick-to-it" attitude. If you have an old boiler that needs repair, do yourself a favor and call C & H. p.s. I have a phone with a Tennessee area code, that is why it says Nashville for my location-but C&H fixed my boiler located at my house in Sycamore.

Needed a new sump pump installed. Good Will Plumbing gave me a quote and were able to do the work…read moreASAP. The plumbers were extremely professional and knowledgeable. I strongly recommend Good Will Plumbing for any of your plumbing needs!

We replaced the vanities in our two high-rise condo bathrooms. William and his team replaced the…read moreold leaky stop valves, disconnected the old sinks/faucets, and connected the new sinks/faucets. They did a fantastic job. They were very professional, punctual and easy to work with. Great communicators. I highly recommend them.

I needed a spigot changed in the dead of winter. The plumbing line didn't have a shut off valve…read more Instead of the costly repair of pulling out drywall to cut line, Chuck recommended buying the part to fix spigot instead of replacing. This was a significant savings and solved the problem. It was refreshing to receive forthright and honest repair services without attempts to mark up prices or add extensive repairs. It was my first time using GsR based upon a recommendation from a friend. I now have a trusted and reliable plumber I can rely upon. Thanks Chuck!

Respectfully, and without malice, and, hopefully abiding by Yelp rules, with no disinformation or…read moremisinformation, only good old i n f o r m a t i o n and a few thoughts for the reader --- Let's suppose that you called a plumbing company for an estimate for work you needed done. An estimate is not labor, but rather an approximate or tentative judgment about what conditions a worker will encounter and, additionally for parts that may be needed...in other words, an assessment for a potential job, no labor, work or exertion at this juncture. An employee of a company (let's say plumbing) arrives, to provide an estimate, per your request. Said employee jots down some notes -- no labor involved. Said employee then proceeds to get on a stepladder to take a quick peekaboo at an attic (the said person didn't actually go IN the attic, still assessing, and no labor or work. After a few minutes, said person immediately heads out to his truck, only to return with a hefty bill of $195 for w h a t?? you might ask. When will I get the estimate? It could be a very BIG surprise for the unsuspecting customer, but let's face it, it sure seems like working at some places can be quite lucrative because they don't actually provide an estimate--just a bill for the drive to your home. A great gig if one can get away with it. Of course, the employee does not do one bit of actual work, nor is he expected to work. You merely made a call to the company requesting an estimate so you know what the job and the cost will entail if you should choose to hire them. You're out $195 with no estimate. It's a 100% win for this company. Too bad for you, silly customer. An innocent person might suspect that this is kind of a shady practice (oops, saying shady - --that wasn't nice ---sorry). To N O T notify people to expect a $195 fee at the time of the initial call for Nothing-- one might wonder who does that? They should at least notify you that they plan on doing nothing when they arrive & hand you a bill for nothing. Does that seem wrong to you? Just asking. Let's face it, businesses are free to charge as much as they can possibly grab from unsuspecting people. Right??! Yep, and most people have a tendency to expect ... oh, who knows, maybe, professionalism, integrity, credibility & trustworthiness. Hmm, wondering if this applies to, let's say possibly, any given plumbing business that might come to mind??? Any thoughts?? Respectfully P.S. You may be interested to know that professional, credible plumbers are out there and the best part is they don't charge for estimates. I know, I found several!!

Had them out to replace 2 bathroom faucets. They were professional, fast and reasonably priced. I…read morewill definitely be using them again, highly recommend.

The only plumbing company I will ever work with. When our water heater went out, they were out by…read morethe end of the day to measure and the new one installed the next day. Yesterday with all the snow melting, our sump pump went out and our basement started quickly taking on water. They were out as soon as possible, coached me through what to do until they got there, and had it replaced in no time with a smile on their face. They saved me and I cannot thank them enough

This company use to be good with the old owners, they wore honest and fair priced I did not have…read morethe same experience with the new management I'm sorry to say stay away.

NorthWest Sewer & Plumbing Inc…read more USE THIS COMPANY. THEY ARE THAT GOOD. Brian (the owner) and his staff are courteous. They are prompt and they arrive when they say they will arrive. They are great honest professionals who know what they are doing. This is the second time I had to use them in the last number of years and I will continue to use them. I strongly recommend them for any sewer work you need. Now for the important story: Six years ago based on the recommendations of my neighbors, I used NorthWest Sewer & Plumbing Inc. I had a clogged sewer and they had to install a clean out drain outside to unplug the sewer with a large router bit. This weekend, my sewer line was clogged again. I call NorthWest Sewer & Plumbing Inc . They came out today and after working hard for awhile Brian told me I might need a new sewer line but they would continue to work to try to unclog the sewer. After a lot of hard work, they succeeded in unclogging my sewer. Brian could have given up and asked me to commit to a much larger job. He did not. It is very rare today to find a honest professional like Brian. USE THIS COMPANY. THEY ARE THAT GOOD.

Another great service! We started to smell rotten eggs from our vent and a tech came out the same…read moreday and figured out the issue. Other companies told me I would need to replace my entire ejector pump but Howard came out and figured out the issue immediately and taught us what to do in the future to prevent it from happening again. Great company I can trust, they always do a fantastic job!

The tech fixed my heating issue quickly (improper maintenance on my part) and they even sent me…read moreinfo on their maintenance program to keep it from happening again.

I have lived in Barrington since 1965, and as such I have had many occasions to use local…read morebusinesses. Professional Plumbing came out when they said they would, corrected several issues (some were potential issues), and all at a very reasonable price. I would highly recommend them. It seems harder to find competent people these days, but Professional Plumbing is the right choice.

Professional Plumbing in Barrington is about the worst company you could call on. Their service was…read moreslow and very expensive. Then when the bill came, it said "parts". No itemized info on what exactly they did. Horrible experience.