This is my 2nd time using them. They are incredible. I receive the best services from them. If you…read morewant your carpet to be clean your house to smell.Well, the service to be great.This is the company to go with. Datwone is the best. Love this young man

As many people know, I am hugely involved in the animal rescue community. I foster & rescue animals…read more&I have done so for years. Therefore, if you have animals in your home, & want to keep your home clean & smelling nice, you know, like I do, the importance of using a reputable carpet cleaning company who values their customers. Never in a million years did I think that Upfront Home Service would do me dirty like this after all of our years of working together but I guess that's what happens when a company gets GREEDY. They forget that it is their long time customers who helped them to succeed. Recently, we scheduled a move out carpet cleaning with a few patch repairs. At first, I thought everything was going great until I saw the one patch job. We brought it to the technicians attention & he said that was the absolute best patch that could be done. I didn't agree but waited until it dried. After he left, I went upstairs and noticed that the scent that is usually very pleasant after carpet cleaning was not there but instead the stench of dirty water was present & extremely strong.This was not the norm in past jobs with them so I immediately knew something was not right. I called the office & asked them to send someone over right away to see the job that was done and to smell the odor. I thought Rachel was going to send over a supervisor to check things out the next day but all that came over was a regular technician with a can of deodorizer to mask the odor. I thought they would have redid carpet & fixed the patch but that was not the case. Mind you, my circumstances have never changed during the 9 years I have used Upfront Home Services I have always had animals, & yes, animals have accidents. There was no more or less than the norm. After they cleaned my carpet, the carpet smelt great each time, so they cannot say it was my fault or point fingers. If they had only come out to see for themselves what I was referring to after I asked them to, they would have seen & smelt what I was talking about but they chose not to. A few days after this took place, & after I had a few moments to myself after moving State to State, I wrote an email to the owner, Joseph Pais expressing my concern & instead of reaching out to me personally, he had someone by the name of Daniel Guida call on his behalf. He seemed nice at the time & said he would send someone over to fix. I explained to him that the second visit should have handled this & that we no longer had access to the home. We moved out. I told him we had spent almost $1000 on this work & the least they could do since they didn't fix any of it on second visit was to maybe refund us something. Maybe 15-20 percent of the cost since the job was not done right & no one thought it necessary to stop by next day to see what we were talking about. Well a week later, Daniel did not call me back so I sent a follow up Text to him yesterday. I saw that he read my text but didn't feel he should be professional & reply. I then sent another email to the owner, this morning, & he had the nerve to offer me a refund of $50 & a $300 credit if we ever returned to Texas & needed carpet cleaning. We moved to Florida 2 weeks ago AND WHY DO I NEED TO WAIT TO RETURN TO GET A CREDIT? REFUND ME NOW. THE JOB STILL SUCKS!!!!! If Joseph or Daniel had come to the house, they would have witnessed first hand our complaints & the odor we had after they cleaned it along with the really bad patch job. If our 9 years of business means nothing to them & they insult me by offering me a $50 refund after spending almost $1000 on this past job, then they can keep it. Apparently, they need the money more than I do. Keep this in mind if you need to hire a company to clean your carpet, tile, etc. If my 9 years of business meant absolutely nothing to them, how do you think they will treat you or your home?

New owner and the quality has gone downhill dramatically. They went from a company I recommend to…read moreone I'm sorry to have worked with. If you need floors polished, they're fine, but I would recommend using anyone else for showers. The owner said everything was fine. I sent him photos and he sent the same person back. They couldn't do anything about mildew, so I cleaned the grout on the floor before they sealed it. Looks like they put black marks on the white tile on the walls while scrubbing, and they didn't clean the grout. Worst part, is it seems like they're trying to do a good job, but not able to achieve it. We we used them 6 years ago we were thrilled with the results, but stay away if you want tile and grout work.

AVOID THIS COMPANY AT ALL COST!!!! I spent a thousand dollars $1000 to get all my bathrooms grouted…read moreand sealed. a couple months later the grout has completely failed. They gave an unreasonable excuse of house shifting??? This is a similar excuse seen in other reviews. They are scamming people and charging way too much for grout! I will be contacting my lawyer to see if I can recover my money from these scumbags!! BUYER BEWARE Update to Julie S. Comment: Julie S. Is lying, they didn't get back to me. I messaged them for over a week and they deliberately ignored me. They just want to collect your money and run. Very unprofessional in they way they handled the entire process. They made lame excuses for the bad grout job, didn't stand by their work, asked for more money, then ignored me when I asked questions and asked them to come back out to fix it. Here is the text message to prove it.

Lulu's Cleaning Service was recommended to us, by a friend who's been a VERY happy client of Lulu's…read morefor a long time; since we hadn't been able to get to very much of the typical Spring Cleaning Items, for awhile now, we opted for The Deep Cleaning Service and They did a really great job not to mention being extremely easy to both work and communicate with. They were on time, ready to get to work and got the job done in a very reasonable amount of time. They ALSO squeezed us in to their, already super full schedule, in order to accommodate my deadline! We are going to get on their schedule for Routine Cleanings on a regular basis. The Deep Cleaning Service Charge was a bit on the high side, to us anyway, but like They say you get what you pay for so no regrets here‼ I highly recommend Lulu's Cleaning Service‼

We tried LuLu's cleaning service for the first time. They are very responsive and professional…read more Stayed in contact until date of service. The cleaning was 5 stars. They got every nook and cranny I searched. I came home before they were finished and they asked me to inspect to make sure I was happy. I'm very happy the service and recommend. They only service the Katy area but were willing to take me on in spring branch because I was a referral. Thanks!

I am so happy to find this business. Charlie did a great job, very communicative, easy to schedule,…read moremy carpets and rugs look great.

Charles, owner of New Era Steam Clean/Restoration, communicates with his clients on a basis I have…read morenot seen before. His responses are quick and always positive. His customer service goal is to perform his services at the FIVE STAR level. Charles works with the client's schedule; the quality of service is outstanding, and the dollar value is superior. Your carpet will look fantastic.

If I could give more than 5 stars I would. Not only were they Covid aware and always wore masks…read more-properly, they did an amazing job on my 700 sq ft of rustic travertine floor! Steve is personable, attentive and professional. His crew, Will and Andres were artists! Not only did they restore my floor to how it looked in the showroom they painstakingly and meticulously re-colored all of my large, rustic edged grout on their hands and knees. They were a pleasure to work with. My pics say it all.

We were referred to Steve at Stonewood from another company as they were not able to clean our…read morebrick pavers in the kitchen. Steve came and gave us a bid explaining what his team would be able to do. Andres and Omar came on time and immediately got to work. Our brick floors were cleaned and sealed. They look fantastic! The job was done in a timely manner and they explained what product would be best to clean the floor from today on. I am a picky person and would definitely recommend Steve and his company. Jo Ann S. Woodward , Houston Texas

Great experience with Grout Medic of West Houston. Received a very detailed estimate and the price…read morewas quite fair. The technician arrived on time, did the work thoroughly, and cleaned up completely when through. The grout was cleaned throughout the first floor, as well, as some minor grout repair in a shower. The color match for the repair was perfect.

Steve and his team are great! Polite, responsive, non-pushy…read more Received a fair quote and was and was able to schedule the service within a few days. I received a follow up call asking how things were a few days later. Highly recommend and they have VERY competitive grout cleaning rates!

Doug did a great job cleaning my porcelain tile. He explained the process, I'm very pleased will…read moredefinitely use him again.

Cleaned all of my tiles. Felt it was a little expensive - Clean buff and reseal the grout. Great…read morework but i wish it was cheaper.

I am very happy with the service James provided. Even on a rainy 4th of July my apartment was taken…read morecare of. Very professional and on time. I even received a email of my receipt after paying cash. My carpet looks like new and smells great! :)

They came in and cleaned the carpet quickly and efficiently. Will use again and I definitely…read morerecommend.

Rick and his team were great. Rick helped us with picking the carpet we liked for our upstairs…read morefloor. His team installed our carpet with great care. They were prompt, courteous and did a great job. I highly recommend them. Thank you.

I rely on Yelp reviews to find companies that can help with certain issues. This time I went…read morethrough reviews and read that Rick has family business, and I decided to contact him to replace second floor carpet. Not only he responded immediately, he came with carpet samples, helped us to choose right one and his team replaced whole carpet in a matter of hours! Their service was excellent, with great care and attention to details, I highly recommend Rick's company