I dropped off 5 shirts at the West Jordan location on 12/3/19. When I went to pick them up, they said I never delivered them. I was made to feel like I was not being honest, that it must be an error on my part somehow, as there was no record of my shirts. I ended up writing a letter to the owner. He called me to say that he had researched the issue and questioned whether I had indeed dropped off my shirts at his store. He promised to call me in 1 week. He never did. After waiting weeks, I called him. I left him at least 5 messages in a 2 week period. The last time I called his employee attempted to cover up the phone and said, "Tim is on the phone." I then heard the owner say 'Tell him I'm with a customer and that I will call him back." He did not call me back. Eventually I drove to his store in Draper to confront him about my shirts. The owner said that they had researched and determined that I had not dropped off my shirts to them, even watching video records of the West Jordan store showed that I had not been there. I proposed for him to check his records for anyone who had dropped off 5 shirts in the months of November and December and then I could contact those customers myself to find my shirts. About a week later he texted me to say that they had found my shirts. He then called me and asked me if I was related to a lady named something or other, I said that I had no relation. He replied to say that my shirts had been attached to her name by mistake. All he offered me was to waive the cleaning fee for my 5 shirts. They had had them for 3 1/2 months, tried their best to make this about me and resisting any and all accountability. I thought about it and thought about what would be fair for me. I asked the owner for a what I believed is a small $35 in store credit. He replied and said that he would call me the next day to discuss it. He didn't. (And I was supposed to believe that he would - after not taking any of my calls previously and not returning any of them???) Take your laundry and dry cleaning elsewhere. I am. (I would rate this a 0 stars, however the system won't let me go on without giving it at least a 1.) read more