Wrongly informed! Told in 2017 on my swedish brick needed differential fluid changed. So did it was told it would last me for the rest of my cars life. Now told at White Rock location it needs to replaced the fluid now. read more

This shop is dishonest. My Niece took her car here for an oil change. They up sold her and told her work needed to be done that clearly did not. An oil change and a cabin filter for $250...is more than the dealer would have charged. They told her she needed a transmission flush $385. The transmission was just serviced! It has fresh oil!!!! I would not let anyone go HERE!!!! read more

This place is AWFUL! I came in to get my oil changed, and I even brought a coupon to help with the cost. The guy then lectured me on how overdue my car was for a change (which it wasn't) and INSISTED that I needed to flush the engine (For "only $20 more"). I said no, SEVERAL times, and yet he continued to pressure me until I said yes. When it was all finished, he then told me I also needed my transmission fluid changed (only $130), and new radiator fluid (just $100 more). Also my BATTERY is apparently the wrong size for my car, and apparently in the 4 years I've had it, no one else has ever felt the need to say anything. I was just so angry at how he pressured me about it. "You really should", "I really don't think you should wait to get these changed." He wouldn't let up. I'm definitely not going to go back. I understand that maintenance is important, but I take good care of my car. It DEFINITELY doesn't need all of the things he suggested, and it DEFINITELY wasn't worth the $8 I didn't actually save. read more

Great guys. No issues ever. My dad and I have been using this same location for many years. Fast, friendly and informative.

Mr Lube gets a lot of flack. It is your responsibility to not just say "Yes" to everything they suggest. I went in for an oil change. I always get synthetic oil because I understand it's better on the engine long term and lasts longer than a regular oil change. I came with a $15 coupon which they honoured. They recommended I change the air filter for $35. At this point I stopped, THOUGHT, and realized that yes, the air in the car had been stale over the last few months, despite periodic inside/outside car washes. So yes, I agreed to the filter. They then recommended a transmission fluid change for $125. Again, I politely told the mechanic to give me a moment to think about it. I turned to Google and researched transmission fluid (when to do it? How much does it cost? etc.). I though about how my car, a manual transmission, and how it had been jerking a bit after gear changes in the past few months. I checked my service records to see when it had been done last - nearly 100,000 kms ago. I gave them the green light to change it. They then offered to replace my battery. They claimed to have tested it, showed me a little slip of paper to indicate that battery was critically low, and offered to change it for $275. I politely told them to give me a moment, Googled it, and decided I could wait - Vancouver doesn't have a harsh climate, so less of a risk of a battery failure in the immediate future, especially in summer. For $260 I got a synthetic oil change, new air filter, transmission fluid, all of my fluids topped up, coffee, a newspaper, and the mechanic vacuumed the inside of my car. All of this in 15 minutes. Mr. Lube is convenient and efficient. I have never had them screw up their service (e.g. poorly done oil change), so to me they are competent. Yes they pressure you to do more than just the oil change. Stand your ground, do some research, and then decide. read more

My one and only time -never going back. I went there and wanted just 4 things done -oil change, oil filter change, air filter change, and new wipers. That came in at $167. Perfect it was well under my $200 budget I wanted to spend there. THEN CAME THE UPSELL.... I need new coolant and I need new transmission fluid because apparently the tranny fluid smells like it's burning (?). And the other reason I needed these is because I don't know exactly when they were last done. (I always brought my car to the dealer for routine mileage maintenance, I don't know what they did). So now my bill is $456.89! That's okay, because I could stand to lose some weight from not eating a few meals. But here's was ticks me off. I am there, in the bay, for 1 hour and 10 minutes. It's a Monday evening and four workers inside the place. When I am done they tell me to bring the car back in two days time to see if the transmission fluid needs any topping up. Okay?.... So I come back on Wednesday like the dweeb I am. And truthfully the guy had me in and out in around 7 minutes. I guess I did not need topping up because he never poured anything in my engine compartment. But in that 7 minutes I couldn't help but notice the employee working in the stall next to me not only does not have a uniform top on, but he's also doing work in his flip-flops! And yes, he's an employee as he came out of the employee only office. I hate the upsell so much that I will never be back. read more

Just had a great experience from TJ and the manager at the North Van Mr.Lube. Popped in for a brake light, they changed it quickly and without charge. Very impressed with both individuals and highly recommend this location! read more

I had my oil changed on Saturday and the service was quick and the staff were friendly and helpful. It was time for some additional factory recommended service and I was happy to get it taken care of. The team in the North Vancouver shop have been taking care of my oil changes for over 10 years. I am happy to recommend them. read more

I had a terrible experience here last week. They didn't put my tire air caps back on resulting in the air hissing out and me needing to rush back. They also left screws out of my engine protector hood (which fell off as a result in the middle of traffic) and didn't even offer any courtesy checks like windshield clean, door lubrication or a lights check. I had to request a cup of coffee and also wasn't offered a newspaper. I tried calling to complain to give them a chance to make it right and they promised me a call back which never arrived. I will not be using Mr. Lube again! read more

At Kamloops Costco and the gentleman from Mr Lube, North Shore kindly changed my windshield wiper for me! What a great thing to do for a struggling stranger!! THANKS MR LUBE GUY!! read more

We went in looking to get our break lights fixed. They were fast and the price was very cost effective. There was a man named Dean. He was so polite and graceful to the point that it surprised me. Dean was warm and very helpful. I have not felt this kind of authentic customer service in a long time. Good tip it is Mr Lubes birthday today. Go in North Vancouver location and they are having free food and BBQ. read more

Fast and friendly service. Everyone is helpful and courteous! Also the tire service is great and efficient if you have a tire emergency. read more

This is the most unethical business I have ever come across and it is a perfect example of why the automotive business gets a bad name. My 18 year old son brought in his car, his first car, for a simple oil change and came home with a $470.00 bill!! (NOT THE FIRST TIME THIS HAS HAPPENED AT THIS LOCATION- see other reviews). They told him his transmission and differiential fluids needed to be changed based on a tablet the tech was looking at. NEVER once asked when the car was last service nor did they even look to see IF those fluids needs to be changed. This is my son's first car, he knew no different, and relied on "the professionals" to HELP him, not fleece him as the car was just tuned up less then 3 months ago with major engine work done. I called the manager to complain and he told me that they "only use the guidelines provided by the car's owner manual and recommended services". He never addressed the facts that the technician never asked about the last service- kind of important, nor why they did not check to actuallly see IF the fluids needed to be done, and therefore could not refund me for the unneccessary service. I provided prove of the last service also asked him to call our mechanic to confirm that these were checked at the last service as it was not specifically denoted within in the "All Fluids checked" (Our regular mechnic was completely shocked that they changed these fluids unneccessarily- but not surprised that Mr. Lube did it anyway). This is a total sham and money grab!! Look at the other reviews here, DO NOT send anyone you care about to this location! These guys are crooks and take advantage of people. How can so many people write about the same unethical practises and they are still in business read more

I experienced great customer service. especially thankful towards Johmar at the marine drive location in North Vancouver who went above and beyond to help me. read more

Never again, these guys are shysters! Went in for a basic oil change. The guy agreed to do it right away, got me a coffee and newspaper to read while I sat in the car and they did the work. All good there. Until... The guy says our transmission fluid also needed to be changed. Shows me this black sludge that they apparently found when checking the fluid. So, of course, I gave them the go-ahead to do the change. WELL called my husband to tell him that I was also getting the transmission fluid changed. He tells me that he'd JUST gotten it done a few weeks prior and had either forgotten to tell me, or he did tell me and I forgot about it. Hubby confirmed with me that he had checked the trans. fluid after getting it done at the other shop and they had done it properly (he knows how to change it but hates doing it so we pay someone else to look after this). Regardless, the fluid did NOT need changing. At that time our car only had about 80,000 kms on it, so wouldn't have been burning or damaging transmission fluid for any reason. By then they had already drained half the trans. fluid, but I did bring up my new doubts with the guy who'd told me the fluid needed to be changed. He just insisted that the fluid was in desperate need of changing and showed me some bucket of black sludgy liquid that had *apparently* come from my car... however, it looked like it had been in the bucket for a while because there were no splashes on the sides of this bucket, which is what you'd expect if they had honestly just poured several inches of liquid into the bucket. At that point I felt I had no choice but to just let them finish whatever they were doing, pay for the service and get the heck away from there. In the end, they basically tricked me into paying for an almost $200 service (don't remember the exact charge, that number may not be totally accurate, sorry!) that really didn't need to be done at all. Seems like they must make a habit of this (or at least that one guy does) since he knew all the right things to say and do to put doubt in my mind. After reading other reviews, seems to be their MO. Shame on me for not checking Yelp first! After going home and discussing what happened with my husband, he and I decided it seems pretty scammy and we will never return to another Mr Lube. Horrible experience. read more

Thanks Allen for the great service! You guys give the best services and advice to the customers.

I took my vehicle here and they Overcharged me for an oil change by $600 Dealing the top management was a nightmare, getting hold of someone to refund my money is a nightmare. DO NOT GO HERE!!!! Can ANYONE REFUND ME MY MONEY ?????? read more

My mother recently went to have an oil change The rep advised that she had the original fuel Filter on a 1998 vehicle and should change A couple of days later She could not start the car. Bcaa had to tow the carr becausethere was no gas as the car had leaked. The fuel filter had not been done correctly. I also had a fuel flush done my car and had issues with That. Very poor work. Will not be going back! read more

I went in and was told that my differential fluid needed changing, I was shown a Dixie cup of fluid with metal in it and told that the manufacturer recommends changing every 25000 Kms. I thought it was untrue, the dealer told me it was every 80000kms and that after inspection my fluid was fine. They did exactly the same trick on two of our work trucks! It cost $35 more than the dealership and my engine cover was assembled incorrectly. Go somewhere else! read more

*HALL OF SHAME* I'd thought my car might need an oil change so I took it here here. The staff told me my oil was almost bone dry and the oil was dirty. However, I was sceptical and didn't' have it done. A lucky call. Fast forward. I went to a my mechanic later that week for other work and asked them to do the oil change. They told me they'd check it. When I returned to collect my vehicle, I was [very] surprised when the mechanic said not only did it not need changing but It looked like it had just been done. Puzzled, I repeated to him again what I'd been told at Mr Lube [thinking there must be a mix up], he shook his head and said no way - and reiterated that it must have recently been changed. So I checked with my previous mechanic who confirmed, that he'd changed the oil at my last visit prior to shipping my car out to me. Thanks to my awesome mechanics I didn't get taken by Mr Lube's totally bogus claims. What a SCAM! And reading other reviews clearly shows they're repeat offenders. Frustratingly, deceit runs rampant at lube places and they've been exposed repeatedly in undercover reports (see http://youtu.be/gMXvd1ZtZcM). Beyond disingenuous. Shameless. read more

This was my last visit to Mr. Lube, On August I had an oil service where the technician had an issue putting the oil plug back in, the service rep told me that they will fix it by putting a piggyback plug, which over night resulted in a massive oil leak in my garage. I came back to the store, your personnel was apologetic and gave me a free complimentary oil change, replaced the plug with a better fitting one and the oil leak was gone... two days ago I return for my regular oil change service... The technician made a mistake and took out the complete piggyback plug out (I was told) but they will put another one in... Sure enough a major oil leak again last night on my garage.. I came back to today to the store and I was told that I need to get my car fixed and that the only solution was to replace the oil pan and that Mr. Lube is not responsible ... I was told that my car has a 20 year old oil pan and after wear and tear the plug wore out and that they did me a favour for replacing the plug. I was told and that this will be the last time they will do me a FAVOR but it is no longer Mr. Lube responsibility. I wish I had a video tape recording in August when you guys admitted that the original plug was mis-threaded when they put it in, you admitted to me the mistake and I accepted the fact that sometime people make mistakes... My car only has 96,000 KM, yes it is 20 years old but it never had an oil leak and I am sure the original plug was good ( very few oil changes, since the car was stored for several years). From my point of view I am done with you guys... I am sorry to say but you have lost me, my family and friends as customers... NEVER AGAIN! read more

I appreciate that this shop is open til 8! Could finally get my oil changed after work :). Process is always quick and easy at Mr. lube, and the employees are always very courteous and attentive. I appreciate the honesty, and even though it is their job to up-sell, I never feel pressured to have extra work done. They will put a note on my file and ask again next time! Shout out to Nick and Jorge at this location.... They were both very nice and funny and attentive. For ease of use and kind, professional service, this will be my go-to shop to take care of my vehicle. :). read more

These guys have no idea what they're doing. Took my BMW in and was told that they staff a 'specialist'. He was useless. They make it sound like you NEED every possible thing they offer. You go in for an oil change and they tell you that you need differential fluid, transmission fluid and everything else. The shop is run by a bunch of young guys. They are nice enough but totally lack any real knowledge of mechanics. I got conned into getting a $109.99 differential service. I got home and checked out my maintenance as it was a new car and sure enough, it had been changed literally 1200km ago. Total scam. Don't waste your time here. You will get sold and pressured into things you don't even need. Think of it this way... If they tell you that your car requires something, chances are good it's fine and does NOT. AVOID THESE SCAMMERS. read more

Super friendly service. Been many times and always received efficient and very friendly service. Highly recommend this place. The guys work really hard! read more

The guy made it sound like I absolutely needed this and that and before long I was spending $800 at a quick lube. How the hell is that even possible ? Couldn't believe it ! Pretty sure I didn't need all the things he did ! Beware as the salesman is slick and you kind of just go with it. Anyways the service itself was good but the price was just horrible !! read more

Hi, it is about 2 years I have been taking my 3 vans for oil change to the mr lube North Vancouver location. They told me one of my 15 passengers van which is Ford transit 2016 need a different engine oil which it cost $124. But instead of 5000km service it will go 8000km for oil change. My van notification sign was on at 5000km. When we check the oil it was completely dark. We contact the store manager Saba Adem , he said you don't have to rich 8000km. Oil is like milk it gets bad after while. We use the car every day but short distance.If I have to change every 5000km why I am paying $124 for 8000km. My wife went for the basic oil change. They tried to make her to change Air filter or most importantly the transmission oil which we didn't need to do any of them. We contact Ford they said first transmission oil change has to be 240000km. My van has just 45000km on it. The cost of it is $800 at Ford. They take advantage of ladies. Because they think they don't have knowledge about car. We called head office and it is about 10 days but they are not doing anything. We decided to take a legal action. Whoever is using their service make sure they don't foul you. Their job is based on fraud. read more

I've been going here for years to get simple oil changes. Yes they try to up sell and yes they are a bit aggressive, but so what. Go in with some common sense and don't agree to extras. They are not mechanics. Take the advice on what they say you need and verify it with your own mechanic. For oil they are fast, efficient and of course you pay a bit extra for that benefit. read more

I visited Mr. Lube Aug. 17, 2019 because my 2005 BMW indicated I needed an oil change. Mr. Lube checks the car manufacturer's recommendation, so I knew I'd have the synthetic oil (which costs more). I have never had SERVICE as superior as this ANYWHERE!!! "Apkar" serviced the upper part of my car. He was so knowledgeable, pleasant and didn't mind me watching what he was doing. He was very detailed and thorough and loved his job. He showed me my air filter. It was beyond dirty. It was filthy. He didn't pressure me in any way to replace it -- it was obvious! I definitely NEEDED a new air filter!! He then removed another filter that was clogged up with tree debris (i.e. acorns, etc.) and asked if I'd like to have it replaced. I did. He and his associates vacuumed all the debris. Everything else on my car was fine, he said. I was asking him how he liked working there, and he spoke so highly of the owner and management at Mr. Lube. He said it was a GREAT company to learn from and to work for. I believe if employees genuinely like their employer, they will do their best to please their clients. Apkar was definitely there to HELP me. Apkar's ATTITUDE was above and beyond my expectations. I told him we were lucky to have him choose Canada to immigrate to from Lebanon. I noticed that the other employees were also very happy, with big smiles. They couldn't do enough to help me, I also got my car washed at no extra cost, and then returned to ask if they replace windshield wipers, because I needed them. Apkar replaced them as a courtesy. All of this work was done in approx. 20 minutes while my friend and I read the couresy newspaper and coffee outside in the sunshine I'll be a lifetime client based on this experience. (I wish they had an outside bench to sit on.) They don't charge an hourly labour fee, like the dealers. AMAZING!!! Thank You, Mr. Lube. read more

I had a very bad experience my oil was half filled and also they charged me for oil flush which wasnt performed...I interjected and the guy said he was new they did finally fill it all the way but really if I hadnt kept an eagle eye I would have been ripped off...never again read more

This is an unpleasant visit. They are very aggressive upsellers who recently tried to charge me $33 for a VW oil filter! Not recommended

Got really great customer service here the other day. All of the workers were friendly, quick, helpful and knowledgeable. Will definitely be back! read more

I have no problem with the staff. They are doing their job and they're quiet kind. The 2nd last time I asked for their regular oil change, it costed 50$. Last time it become 60$ and this time that I went it went up to 67$. This is all including 10 dollar coupons. read more

Mr. Lube is such a rip off. Brought my car to their North Van location and they charged me $130.00 for a fuel and injector additive, which then I found out it wouldn't cost more than $20.00. They also charged me $110.00 for draining and refilling radiator coolant, that would have cost less than $50.00 elsewhere. In addition the manager was so stupid that made racist comments in front of me and called the other "black" guy a "stupid monkey" because of his skin colour. When he was told that the comment was not appropriate, he responded that he was also black and therefore it would be okay to call another black guy a stupid monkey!!! read more

Have been to the North Vancouver store 3 times in the past 2 years and each time my oil light has come on one month after the oil change,this has happened with two different vehicles,don't think they are actually changing the oil filters,needless to say won't be using them anymore. read more

I took my vehicle to this location, and they started hitting me up for hundreds of $$ of extra stuff not needed. Then they put the wrong oil plug on my car, so at my next oil change, the garage I was at took ages trying to remove the ill fitting plug. read more

We have been on the road for a couple of weeks in Canada and stopped here for an oil chsnge. They were great. We pulled right in and we got full service. They listened to what we wanted and were very professional and friendly. They checked everything for us and that was good since we have been driving for a long time. We even got free windshield wipers and a paper. Great service and prices were reasonable too! Would totally recommend this place. read more

Lied tome and cheated me !!! First part was $99.00 for oil change. Insisted my car need synthetic oil, checked owners manual at home. He was wrong. synthetic oil is much more expensive that's why he pushed it. Charged me $60.00 for 14.00 oil filter. marked on bill that he oiled locks and washed windows. did not. TOTAL bill was $300.00 !! I went in for oil change and he "found" these other expensive items. I have been So burned !! read more

RIP OFF DO NOT GO TO MR.LUBE Thunder Bay. "free wiperblades " with oil change. I went to MR.LUBEJOB!!! on Arthur St. and before I parked in line I went in to see if they had my wiper blades in stock 2010 Chev etc, they said " OH YEAH ! After waiting 10 MINUTES they said we don't have your oil filter...come back tomorrow WOW!! incompetent business. next day... no oil filter, they said go to MR.LUBE RIPOFF on Central ave. THEY wouldn't do oil change unless I bought synthetic oil!! RIPOFF read more

I've been going there for several years and it keeps getting worse. Today I went in for a basic oil change and they said it was a requirement for my car to get the synthetic oil change (it's not, it's only a recommendation). I stupidly said yes and later found out they charged me over $100 for the oil change ($92 plus tax). What a scam! I am never going back here. The guys are friendly enough but it looks like they've been told to upsell everything to the point of unprofessional behaviour. Avoid this place! read more

If I could give ZERO stars, I would... Never going back. I went to Mr. Lube for a simple oil change. When I arrived, the staff greeted me with smiles, a newspaper and offered me water/tea/coffee. It was a very pleasant experience, at first. One of the staff members began to tell me that my 2008 VW Golf needed to have the transmission serviced and that some oil or fluid in my transmission was black when it was supposed to be clear or pink and that my gears were chipping off and breaking down into the fluid and that's why it was black. My car has 50,000kms on it. . . There is no way my car needs to have a transmission service. It doesn't even need a fuel filter (which their staff also recommended) until 64,000kms. I confirmed all of this with a Volkswagen Dealership. The staff member tried to take advantage of me and I am disgusted by that. I will never return to Mr. Lube and I will never recommend the company to anyone I know. My car has a sealed transmission, which makes me curious as to whether or not the "mechanics" even checked anything at all. The bill would have been $400 + tax if I had agreed to the work they wanted to perform rather than the $50 oil change I went there for. read more