I was in need of a mattress due to back pain. I walked in to factory mattress and cleo and John…read morewere really helpful at directing me to the right mattress. I would recommend factory mattress to everyone. Thank you guys from Roger

A little background: We had a budget with a new baby on the way and not sure of the true progress…read moreof our profession ( me, a teacher, my fiancé, a truck driver), we tried to be extra frugal by opting for pick up instead of delivery. If I could give this location a million stars it would be worth the effort to tap each and every star! To switch gears, I am an introvert and I don't like small talk- I just like to get in, and get out:) Our first day of shopping here was not expected at all! I have been to many mattress stores in the past and all of them always try to get me to buy something I have no need for. As soon as we walked in Saturday I described to Kevin exactly what we were looking for, our budget, and that was it! Meanwhile, Kevin was knowledgeable about the financing options and true to his word. He was very optimistic and quite analytic. He directed us to the mattress that fit our interest and I applied for Snap financing. The second time we visited Kevin he was so polite, hospitable, and did not try to sell me anything extra. We sat down, he retrieved my information, and we were able to pick our mattress up that Tuesday. Kevin was extremely generous to us to the highest degree and showed empathy towards our needs. The best experience in any store IN GENERAL-I have ever encountered. I recommend this place to someone who is seriously looking for a honest-family man who is solely looking to preserve the well-being and emotional/physical state of humanity. I will be coming back here for pillows!

The Bastrop sales team are great. Delivery and setup went smoothly, even after rescheduling due to…read moreweather conditions. The delivery guys were very nice and worked fast to complete the two adjustable bed frames and mattresses setup. Also, the auto-delivery notification system was impressive. An (A+) experience! SherryH

Came here to get my oldest a new mattress and George was very helpful. My son was comfortable…read moretrying the different mattresses he showed us. I was able to get the bed my son wanted in my price range. I will definitely come back :)

A breath of fresh air. First of all prices were great!!!The owner was the only person working and…read morewas easy to talk to. I hate mattress shopping almost as much as i hate shopping for cars but the owner made it easy. We went to several places and this place had by far the best prices without trying to get you to break the bank for a bed. Tried to find us what we wanted without paying an arm and a leg. Was genuine and sincere. Will come back again.

Prices were the best! The owner was super helpful and was a genuine delight to speak too. I will be…read morecoming back for sure!

I do not want to ding the store I just want to ding the product. I have tried this mAttress to no…read moreavail. It is NOTHING like the one I tried in the store. I cannot turn over on it due to the depression that shows up when I lie down. Their warranty service is really bad. I could not load the pictures below to their site for warranty coverage even though I could easily locate them here I hate that I have to give the store name but they won't let you review a PRODUCT. Never spend the money for this mattress In my opinion, it is overpriced,their warranty is useless.

Selection great, customer service no. Long story short the manager will not help you with any kind…read moreof paperwork. Will not listen to any questions you may have and be told he can't do anything. The manager is the stereotypical sleazy mattress salesman. Go across into wolf ranch.

The owner was very inappropriate and said some weird stuff to me saying how good I look and his…read moreplace stunk he keep touching me in weird ways and I saw a damn rat in the bathroom wouldn't recommend this place at all and all I could smell was throw up

Posted for a friend: Bought a #ge refrigerator model…read moreGNE25JFKBFSS from Milton's Furniture in Smithville, TX on 2016-Aug-11 for $1640. Really disappointed to see that refrigerator has failed in less than 2 years of normal use. Upper part is not cooling. So far, #ge nor Milton's are willing to help. Would be really hard press purchase another #geappliances or buy products from Milton's again.

Went into this establishment and within 15 minutes purchased a mattress from Mike who was straight…read moreto the point. I am a straight to the point person and I appreciated how straight to the point Mike was in selling me a mattress. Not like Mattress Firm that wanted to sell me a mattress for 3k with diamonds in it , Mike sold me a mattress and delivered it on the same day for a small fraction of what Mattress Firm would have come out too. Who needs diamonds in their mattresses? LOL. Check out Mike's shop if you need a mattress!

Wonderful experience. Mike is an incredible guy and helped me pick the mattress I want within 10…read moreminutes for super cheap and helped me carry it to my truck. Amazing quality as well!!!

I visited the store today to buy a pillow for my husband…read more Upon entering the store, there are many beds, set up and ready to sample. Also, there is a good amount of pillows, also ready to sample. The employee working at factory mattress was very helpful and kind. He suggested pillows to my husband, based on the way my husband sleeps, and the bed he sleeps on. We found a bed similar to the one my husband sleeps on, and he started trying pillows. The employee was very kind in determining if each pillow was supporting his neck or putting stress on his neck. The end result was buying the perfect pillow . The pillow was a little pricey, $130 , a good sleep is certainly worth $130. I will definitely be back to the store. Should I have a need. Thank you.

This review is for our sales experience. I highly recommend seeking out Robert Alfieri if you have…read morethe chance. He was professional and personable. He helped guide us to the right bed and has been in good communication since. His knowledge was impressive. He was able to answer the questions we had and I made the purchase with confidence, no buyers remorse. Ask for him if your in the market for a new bed.

This is the 3rd time we buy a mattress from here. This time we were shopping for a twin size…read moremattress for our 5 year old. We've bought our queen size and king size mattress from here within the past 6 years. We still love them and find them comfortable. John helped us out and he was great. He didn't try to upsell us, and showed us different options. Gave us space to shop around, and not pushy as other stores can be. Very friendly, and we chatted about the insanity hot sauce that caught my attention. Cool guy. Very personable. Also, support this local family owned business because during these times we should support local businesses as much as possible.

We continue retuning to Factory Mattress. Their expert and courteous associates always treat us…read morewell. They are never pushy or overbearing but always helpful. Justin and Bert helped us this time around and we couldn't be happier!

I bought my bed frame and my sectional sofa bed and a few yrs ago and they still like new. Their…read moreproducts are excellent quality. They deliver to your house and build the furniture for you and take the trash with them. I highly recommend them (1000%), the value of everything they have is extremely fair considering the excellent quality they offer. Customer service 10/10 Quality of their products 10/10 Prices 10/10

We recently purchased a beautiful upholstered king size bed, and a mattress with a nice frame from…read moreWalker. The gentleman that helped us was friendly and helped us find exact what we were looking for!

I discovered Austin's Furniture Depot after my visit to Upscale Cheapskate. This local furniture…read morestore has a Keep Austin Weird vibe. In fact, all their Austin signs and Keep Austin Weird signs were a draw to venture into the store. Austin's Furniture depot is located on Burnet Road and offers a unique mix of new furniture, statement pieces, and items from local artists. This is not your typical furniture store. Surprisingly, the Austin signs are quite affordable. I asked Shawn one of the store managers, what do folks do with all these signs. He responded by saying the put them in their homes and businesses. One of the eye-catching items in the addition to the signage, are the abstract and unusual artwork covered in shiny glass. I love abstract anything, therefore, I was very intrigued. They also had some individuals featured in the pictures with bold and colorful features. Shawn was friendly, knowledgeable, and very pleasant. He asked what I was looking for and took time to point out some potential selections. It was an overall very engaging and pleasant visit. Will definitely drop in again...

My husband and I stopped by Austin's furniture to look for a couch. As we walked in we were greeted…read moreby two men. They told us that if we had any questions about any of the furniture to reach out to them. We walked around and sat on many different couches and tried out some stools. We explored the store together. We didn't buy anything from here but we saw some unique options.