Came here to get my oldest a new mattress and George was very helpful. My son was comfortable…read moretrying the different mattresses he showed us. I was able to get the bed my son wanted in my price range. I will definitely come back :)

Great service and sales from George. Zero pressure. All information accurate. I went back 3…read moretimes. George was always welcoming and answering my questions. Best sales experience I've ever had anywhere. Great discounts. Everything up front before you buy. Lots of selection and options. 4 months trial period too. Thank you for such a positive experience. Glad I got my mattress from them with a fantastic value....almost 50% off including the delivery and removing my all mattress. Happy customer.

A breath of fresh air. First of all prices were great!!!The owner was the only person working and…read morewas easy to talk to. I hate mattress shopping almost as much as i hate shopping for cars but the owner made it easy. We went to several places and this place had by far the best prices without trying to get you to break the bank for a bed. Tried to find us what we wanted without paying an arm and a leg. Was genuine and sincere. Will come back again.

Prices were the best! The owner was super helpful and was a genuine delight to speak too. I will be…read morecoming back for sure!

I do not want to ding the store I just want to ding the product. I have tried this mAttress to no…read moreavail. It is NOTHING like the one I tried in the store. I cannot turn over on it due to the depression that shows up when I lie down. Their warranty service is really bad. I could not load the pictures below to their site for warranty coverage even though I could easily locate them here I hate that I have to give the store name but they won't let you review a PRODUCT. Never spend the money for this mattress In my opinion, it is overpriced,their warranty is useless.

Selection great, customer service no. Long story short the manager will not help you with any kind…read moreof paperwork. Will not listen to any questions you may have and be told he can't do anything. The manager is the stereotypical sleazy mattress salesman. Go across into wolf ranch.

The owner was very inappropriate and said some weird stuff to me saying how good I look and his…read moreplace stunk he keep touching me in weird ways and I saw a damn rat in the bathroom wouldn't recommend this place at all and all I could smell was throw up

Posted for a friend: Bought a #ge refrigerator model…read moreGNE25JFKBFSS from Milton's Furniture in Smithville, TX on 2016-Aug-11 for $1640. Really disappointed to see that refrigerator has failed in less than 2 years of normal use. Upper part is not cooling. So far, #ge nor Milton's are willing to help. Would be really hard press purchase another #geappliances or buy products from Milton's again.

Went into this establishment and within 15 minutes purchased a mattress from Mike who was straight…read moreto the point. I am a straight to the point person and I appreciated how straight to the point Mike was in selling me a mattress. Not like Mattress Firm that wanted to sell me a mattress for 3k with diamonds in it , Mike sold me a mattress and delivered it on the same day for a small fraction of what Mattress Firm would have come out too. Who needs diamonds in their mattresses? LOL. Check out Mike's shop if you need a mattress!

Wonderful experience. Mike is an incredible guy and helped me pick the mattress I want within 10…read moreminutes for super cheap and helped me carry it to my truck. Amazing quality as well!!!

I visited the store today to buy a pillow for my husband…read more Upon entering the store, there are many beds, set up and ready to sample. Also, there is a good amount of pillows, also ready to sample. The employee working at factory mattress was very helpful and kind. He suggested pillows to my husband, based on the way my husband sleeps, and the bed he sleeps on. We found a bed similar to the one my husband sleeps on, and he started trying pillows. The employee was very kind in determining if each pillow was supporting his neck or putting stress on his neck. The end result was buying the perfect pillow . The pillow was a little pricey, $130 , a good sleep is certainly worth $130. I will definitely be back to the store. Should I have a need. Thank you.

This review is for our sales experience. I highly recommend seeking out Robert Alfieri if you have…read morethe chance. He was professional and personable. He helped guide us to the right bed and has been in good communication since. His knowledge was impressive. He was able to answer the questions we had and I made the purchase with confidence, no buyers remorse. Ask for him if your in the market for a new bed.

We continue retuning to Factory Mattress. Their expert and courteous associates always treat us…read morewell. They are never pushy or overbearing but always helpful. Justin and Bert helped us this time around and we couldn't be happier!

I know they're going out of business but customer svc went completely out the window. We visited…read moretheir Kyle location and spoke to Bert who was great and very informative. However, we visited on July 9th and apparently there was a huge internet outage that the salesman couldn't run any numbers or print receipts etc. So we picked out a bed, he gave us the pricing with the box springs and told us to come back on Thursday and he will get all our info for delivery. We went back to the Kyle location come Thursday and they were closed with this sign on the door that states if we travel to the south Austin location we would receive 10% off. So, we got in our vehicle and traveled to that location. Got there and spoke with someone who claimed he was the manager. Showed him the bed we had looked at and wanted to purchase. However he gave us a price that was not what we were expecting...about $400 more. So we told him the situation with their internet and how we visited the other location and they were unexpectedly closed so we came there and asked if he would honor the pricing. He refused and said that the pricing given was a sale price and the sale ended on the 9th when the internet was down statewide. I advised him I didn't understand why they wouldn't honor it as the internet being completely down on sales day was something out of everyone's control not to mention we went to go speak with Bert today to purchase but there was a staffing issue in the Kyle location. He copped an attitude and said he was not going to stick his neck out for us and there was nothing he was willing to do. It was a blessing in disguise as I didn't wanna do business with a company that doesn't value their customers time and money. We waltzed our way over to Mattress Firm across the street and they were GREAT! We ended up purchasing something newer with an adjustable base for around the same price the "manager" was trying to sell us a mattress and box spring.

I bought my bed frame and my sectional sofa bed and a few yrs ago and they still like new. Their…read moreproducts are excellent quality. They deliver to your house and build the furniture for you and take the trash with them. I highly recommend them (1000%), the value of everything they have is extremely fair considering the excellent quality they offer. Customer service 10/10 Quality of their products 10/10 Prices 10/10

We recently purchased a beautiful upholstered king size bed, and a mattress with a nice frame from…read moreWalker. The gentleman that helped us was friendly and helped us find exact what we were looking for!