Well maintained. In a small strip mall. All machine were in working order. Plenty seating and…read morefountain drinks available for purchase along with multiple vending machine for snacks. A little less expensive than other laundromats in the area. 90 minutes for wash and dry. So much better than the hotel laundry which took four hours.

12/2024 Clean facility. App payment and quarter accepting…read moremachines. ATM charges 4.00 & some change to give you cash. 2.00 dollar fee for bill changer if your not a laundry customer. Small waiting area with vending snacks and drinks. Multiple types of machines to choose from. I used a normal agitator machine which left a small fuzzy residue on my dark cotton items. Some did not wash the soap away from my laundry after a 37 min cycle in warm. Wash price 3.75 quarter/app pay machines Dryers 4.00 quarter/app pay ( didn't use so don't know for what increment of time dryer would run on $4.00) Countertops clean. Plenty of rolling/ hanging garment baskets. Some families allow their children to run around the facility with them. I only note this as my leg was crashed into by a child while I was working on my phone. It would be nice if the attendants would control this a bit better. I came to do laundry world not babysit and bruises.

I needed to have a two-piece suit dry cleaned last minute. Generally, Heritage Dry Cleaners will…read moreguarantee service in several business days. However, the staff were very accommodating. I took the suit in on Thursday, and they applied next day service for no extra charge. Do be aware that their notification service only works for the major cellphone carriers. They will let you know if your carrier allows for the notification feature.

friendly good folks, do a goo job .. very economical and about a week out most times but they can…read moreusually fit you in for an emergency. Overall one of the best ones in rapid city area

I am in Rapid City staying at a hotel that was doing renovation and their laundry was closed. So…read moreSiri brought me here and it's excellent. Use coin use credit-debit to buy coin or card - super clean - neat - staff was very friendly sold me coins - and the machines are newer with options ie - delicate and/or extra rinse etc and a double loader and dryer for WAY less than at the hotel using single washer - I would totally use this if I lived here locally and needed it.

Even midday on a Wednesday this place was packed. A few dryers and washers out of service but many…read morestill available for use. Very little seating to wait for your clothes to complete their cycles. Washers worked well and clothes felt just damp and not soppy wet when completed. Dryers did take a little longer than I expected. Two hours from start of washer to dried. Much better than the four hours it took us using the washers and dryers at the hotel we were staying at. Only a few of the machines had credit card ability.

Lovely, clean, fresh-smelling facility with very friendly and prompt service. A button fell off a…read morepair of my slacks while pulling out of my laundry bag, and the desk clerk picked it up, said "No problem" and sewed it back on herself! Eight items mostly dry-clean and one launder and starch...all turned-out beautifully.

Seamstress saved the day today for my husband. The man who answered the phone was so considerate…read moreand listened about the issue and called me as soon as the seamstress got in. My husband is having a great day now. So many thanks to your team! God Bless!

I understand this business took over from the previous dry cleaner, but customer service after the…read moretransition was extremely disappointing. When I picked up my preserved wedding dress, there was a note on the paperwork that said "missing bling." I asked the employee what that meant, and no one could tell me. I also asked if we could open the box to inspect everything, and I was told they didn't know whether the taped outer box was the preservation box or what the preservation packaging even looked like. That wasn't reassuring when they were handing over an expensive, sentimental item. At the time, I had a newborn who was seriously ill and in and out of the hospital, so I didn't open the package until months later. When I finally did, I found the actual preservation box inside the outer box, and my wedding shoes (over $300) and necklace (over $100) were missing. I reached out to the new owners simply to ask if those items had ever been found during the transition. I wasn't asking them to replace them. I just wanted someone to check or respond. I never received any reply. Even if the missing items originated under the previous ownership, the complete lack of communication from the new company was disappointing. A simple response or effort to look into it would have gone a long way. Instead, I was left with no answers and no belongings. That's not the level of customer service I'd expect from a business taking over responsibility for customers' items.

They ruined my expensive dry clean only comforter. They washed it and all the batting is bunched up…read moreand there's at least 13 cuts in it now. They won't even refund the $35 I paid for them to ruin it. We will never use them again and will be going to Heritage Cleaners instead

Unable to accommodate large requests. Was made to feel ridiculous for trying to help a client out…read more Will no longer refer my clientele to this company again. Prices are decent otherwise for dry cleaning.

I love the drive up service. Very friendly service and I love the location - easy to get in and out…read moreof. I've never had a bad experience with dry cleaners and they are no different. Best in RC

Have done drop off service a few times, clothes are done by the next day, folded crisply and…read morehaven't had anything missing. Kind employees also.

We are on a Cross Country cycling trip from Oregon to Maine and we stopped in Rapid City for a rest…read moreday. The folks we sealed with at Dew Drop took all of our laundry at 3pm on a Friday and had everything ready and folded by 7:45am the next morning. Laundry was clean and pristine. We will definitely be using them again in the future.

They tell you what machine to use, no manners at all and stand there and watch you like a old…read morebuzzard.

Came here to do laundry while vacationing in the Black Hills. Laundromat was clean with…read morewell-operating, very large machines. You can pay via app or use quarters - app was easy to use and very convenient. Detergents and dryer sheets are available for purchase or you can bring your own. The attendant was very nice and helpful - she greeted and assisted every customer that came in, and if no one needed her help, she was cleaning. We were in & out in an hour.

DO NOT GO HERE. Expensive. HORRIBLE Service. AND DIRTY!! A dry CLEANER that is DIRTY...Really FTC?…read moreDid I say Expensive? Every time I walk in the door the manager stares at me while he/she folds clothes for five minutes. I hate this place with a passion. How can someone mess up cleaning clothes? "It's impossible," you might say, but I guess the impossible is possible at the Family Thrift Center Laundromat & Dry Cleaners.