My hot water heater in the attic gave up the ghost after 15 years of good service so I got busy and…read moredid my research. I was very pleased to find Legacy Plumbing who clearly had the best reviews for plumbing services in the Dallas area. I asked them to send their top-notch expert technician, and I was very fortunate that they sent Jason and his excellent assistant (Ricardo) to my home the next day. They carefully removed (and disposed of) my old water heater and did a beautiful job of installing the new one (it was made by A.O. Smith Corporation). The installation job required several hours but it was clearly done properly. During the entire installation process, Jason kept me well informed. I highly recommend Legacy Plumbing for any plumbing or water heater installation needs. This is a very professional company what goes out of its way to provide exceptional customer service. There was no sales pitch and no pressure. As I have always said, selecting a reputable company and high-quality equipment is important, but having it installed properly by a team of highly knowledgeable experts is the most important aspect of the job. Jason and his wonderful team did exactly that.

UPDATE Mar 2026: They did it again. Called yesterday and got the plumber to replace flush valve on…read moretoilet the next day. Yea!!! Background: Legacy Plumbing and Ace Home Services (specifically Ace Hardware Home Services) is that Legacy Plumbing is now an Ace Hardware company. Legacy Plumbing continues to operate under its own name, maintaining its 20+ year history and high service ratings in the Frisco and North Dallas areas.

They arrived on schedule and completed the services requested promptly. The plumber and his…read moreapprentice were very neat and courteous.

The technicians who investigated my water leak were professional and genuinely cared about my…read moreissue. I appreciated that they were able to provide same day service even though I called them around lunchtime.

horrible service. They came out for a problem said they couldn't help which ok I guess but for…read moreanother problem quoted 7 grand and I got it done for 2 grand. Don't waste your time with these kids.

This company has a very specific way of doing business that, in my opinion, takes advantage of…read morenaïve consumers. They are friendly on the phone and prompt, but the first thing they do is examine the work and then tell you the price -- and then ask you to sign a contract that you will pay that amount. This seems like a fair way to do business, but it's not. What you do not know is that their pricing is ridiculously high. In my particular example, I was charged $350 for (and I'm not exaggerating) 15 minutes of work. It was a trivial job and they should have told me that. Instead, they relied on me being an unsophisticated home-owner who wants the problem solved and is too naïve to believe that any reputable plumber would grossly overcharge. When the work is done and you're like, "What? You're charging me that amount for a few minutes work," they remind you that you signed a contract. This whole experience left a bad taste in my mouth and I will never do business with this company again. Not only do I feel ripped off and taken advantage of by this transaction, but now I'm suspicious of every repair company. Contrast this with another plumbing repair I recently had. My garbage disposal was jammed. On the phone, he estimated it would $300+ depending on the problem. When he came out, he noticed that it was a very simple (2 minute) fix and then, rather than gouging me, said, "I don't feel right charging you our estimated amount. How about a $95 trip charge and $50 for the repair?" So different.

I called Nathan after reading good reviews on Next Door. It was a Saturday after 4 days below…read morefreezing. I thought I had a broken pipe. Nathan returned my call quickly unfortunately he had several emergencies, between calls he called me to make sure we were getting taken care of, and at 7 pm when he was done He checked in just to make sure we were good. I appreciate his diligence and concern

Absolutely the best plumber you can find! Nathan is an expert, extremely thorough, full of…read moreintegrity, and very reasonable in cost. You can trust him to go above and beyond your expectations in every way. He explains and answers any questions you may have, and offers common sense solutions to your needs. I highly recommend him!

We had a great experience with HandyMan and would highly recommend Vladimir to anyone with plumbing…read moreissues. Our AC drip line, which ties into the sink in our upstairs bathroom, had backed up and caused the sink to clog and overflow. He was able to come out quickly, diagnose the issue, and get everything resolved. While he was here, he also took care of another clogged sink in a separate bathroom (gross wife rat tail, don't ask). He was professional, knowledgeable, efficient, and gave us great recommendations to help prevent future issues. Excellent service from start to finish. We would highly recommend using him again!

Needed help installing a flag pole. I asked about an estimate here on Yelp and they came out the…read moresame day. The service guy exceeded my expectations and filled a previous drilled hole that was visible. He did a great job and I look forward to using this business in the future.

Quality work and value for money. Great Job, would recommend. Jerry , Andy and Tim went out of…read moretheir way to get things done with City.

The plumbers arrived on time and I appreciated that I was notified in advance to meet them while I…read morewas still at work. They did a great job servicing my water heater as it needed a flush after four years. Note that I was unaware of this maintenance was even needed! My bad! Thankfully it's behind me now. I also had them look at my sink disposal and two toilets. They provided good advice about the condition of a water valve on one toilet and after discussing price options, I decided to get the toilet pumps updated. Overall, they took just over an hour for all the repairs and then explained everything they completed by taking me on a "tour" of the repairs until I was satisfied. The service was exceptional even though I had questions about pricing in which the owner Jerry was able to discuss so that we were all happy in the end. Thanks Jerry for reaching out to me! The service is exceptional.

Johnny was fantastic. We were referred to him by another plumber we have used several times in the…read morepast. Responded promptly, fair pricing, timely completion, & left the area probably cleaner than he found it. Highly recommend!!!

From the owner: I am a master plumber with 25+ years of experience. My services include water heaters, garbage…read moredisposals, faucet repair, toilet repair, water leaks, gas leaks, and drain stoppages. I specialize in tankless water heater installation, maintenance, and repair. I am factory trained on all makes of tankless water heaters. I am committed to providing quality plumbing service in Collin County and surrounding areas. I am reasonably priced, trustworthy, and honest. I look forward to working with you. Johnny

Great service, everyone is friendly and they got the job done! A different company tried to fix my…read moreissue twice and it was never 100% fixed but these guys got it done. It's been almost a year now and I've not had any problems. Recommend!!

These are the guys to hire! They thoroughly explained everything I needed and there were no…read moresurprises! The technicians are extremely professional and personable. I will hire these people again!

Our rental property needed a new water heater and updated electrical and HVAC. It was extremely…read morestressful since we could not travel there and needed to vet the service providers over the phone. My son found a company on Yelp with a good number of 5-star ratings that came out and provided estimates. We spoke to each one of them and they upsold their services, some of which were not needed. I was about to give up but I decided to call Elevated Mechanical and Cole answered. While talking with him, I felt that he was an honest business person; he also sent me a copy of his insurance and license number. His company offered plumbing, electrical, and HVAC services. Cole saw photos of the old water heater and gave me a fair quote. The next day, he replaced the water heater and sent us photos after he was done. He also called us to follow up. The electrical and HVAC team did the same thing. All of them did a great job and they were insured and made sure everything was up to code. Cole came back to help with another plumbing issue, and he went above and beyond to make sure everything was working properly. If you are getting quotes, I would recommend Elevated Mechanical. They may not be the cheapest, however, you get what you pay for. Their prices were fair, and most importantly they did amazing jobs!

I messaged Cole at 7:30pm, he got back in touch within minutes and was at my house within 25mins…read more He was unable to take care of the issue at that time. He said I will be here at 9am next day and was approx 10mins early. Cole did a fantastic job and I would definitely use again and recommend.