Update: After my review I was contacted and our issue was addressed and corrected by a different technician who was extremely friendly and professional. I was connected to Mr. Rekey via my home warranty company. Once they finally called us to set up the appointment, the locksmith came out today rekey my new home. I was assured that all locks were in working order at the end of my visit. The next day, I recked two of my exterior locks which were not working. I immediate called them and was never able to get through after being on hold for 45 minutes. I then called my home warranty company and was given a direct number to their dispatch which went straight to voicemail, during their normal business hours. I also sent a message directly to the locksmith who did the work and have not heard back. It has been over 24 hours and I still have not heard anything back. It is unfortunate that we are unable to feel safely locked in our home due to this mistake, and I would think that if this were their own home, they would consider this an emergency. Be sure to walk with the locksmith and check every piece of work they completed before they leave your home. read more

Locksmith completely messed up my front door. Did a simple rekey service and the lock was working fine before. Post hiring them, the lock is completely broken and getting stuck to the point we can't open the front door. Avoid at all costs. read more

All very unhappy workers not equipped to do the job seem that they do not know what they are doing . Appears mr Rekey hire anyone who call s them So they hire on individuals not locksmiths good luck read more

Once you can finally reach them they are Great! But every time I call I am on hold forever and when I leave a message I am not called back promptly. Very frustrating on the commercial side of things!! Always have to go thru billi ng or residential to get ahold of anyone!!! read more

I recommend Mr. ReKey Locksmith. The locksmith rekeyed 8 locks in less than an hour. Phone staff was great. They understood my situation and made me a priority. By far beat all prices I found. read more

My inspector referred me to Mr. Rekey and I am extremely disappointed in their lack of communication and follow through! I typically refrain from posting negative experiences as I understand things sometimes happen. But this was our 2nd attempt with them. Mr. Rekey didn't even schedule us the first time we called and that was my "understanding" occurrence. We scheduled rekey service for a 2nd time, on a specific day, bc we are over an hour away from our new property. Took the day off, waited hours, just for them to no show! We were given a 2-4pm timeframe. We were told the locksmith would contact us a half hour before arriving to confirm. They never showed up, never called, texted, and never even apologized for not coming! We called at the end of our timeframe and were told that they would be there in 30-40 min. We waited an additional 2 hours. I called the next morning and was put on hold for 30 min. to just be told they couldn't get in contact with the locksmith that was assigned to us the day prior. Although they confirmed we had an appt and were scheduled. We spoke to a supervisor and they never explained what happened or even rectified the situation. They finally called me back 6 hours later after they had already sent someone out to the house without even communicating if we still wanted services or if we were at the property (which we weren't). I would go with another locksmith! They showed little regard to our time, the cost of taking off, the services they agreed to provide, or even our waiting 2 hours after the window THEY SCHEDULED. After this last lack of communication and service, I had to share my experience to hopefully help someone else do their due diligence before scheduling with them. read more

My realtor bought the service for me as a gift since I bought a house through her. Their admin person did a great job chasing me down to get something scheduled. I was reaService was really excellent and technician was pleasant. Would utilize again on my own. read more

Being very conscientious of how a negative review can disproportionately impact a small business on Yelp...I have never left a review less than 4 stars on Yelp. It takes a pretty bad experience for me to drop my first 1 Star. Long story short, Mr. Rekey should be renamed Mr. Reschedule. Mr. Rekey requires a 4-hour service arrival window (even a utility company like Time Warner Cable, with their oligopolistic territorial rights, now provides an 1-hour arrival window). No one shows up during that scheduled 4-hour window. Then 2 hours past the 4-hour window, somebody from Mr. Rekey calls to say they will need to reschedule...in the words of Sweet Brown, "Ain't nobody got time for that." read more

Had Rekey come out to our rental property in January and had the locks replaced. The house was sitting empty until our renters moved in March and got locked out due to the lock. Rekey botched the first job and then charge us twice to fix the problem. Would definitely not recommend. read more

I scheduled an appointment and took a day off from work to accommodate their 4 hrs time slot. I also requested a confirmation email detailing the appointment time and date. It was a no show. I then just decided to do it my self which was super easy to do ( thanks to the great staff at Home Depot). The only reason I gave them 2 stars is that approximately 1 week later, I received multiple calls and voicemails when they realized they messed up and they did attempt to make things right. read more

Avoid at all costs. Did not tell us the price upfront, did not know what we had ordered, made us go to the hardware store and buy some of our own hardware, tried to match the remaining hardware to what he had in his truck, he still had to run to the hardware store himself again, I had to ask him repeatedly what this was all going to cost and he could not tell me until it was over, hardware STILL DOES NOT MATCH, cost over $300 to replace two locksets with deadbolts and one door with a locking handle, took ALL DAY to accomplish this, and only after he left did we discover that some of the keys worked and some did not. DO NOT USE THIS COMPANY. WORST. LOCKSMITH. EVER. read more

The Property Manager of my home set up service with this company to come and Rekey our locks. I talked to a Rekey representative who told me they would be at my house TODAY between 8-noon. No show and no call. Waste of my time. My property manager called them, since I have no control over who is being hired to perform services, and MR Rekey sent me a text as if I were a new client trying to setup service; nevermind that you no showed today. After trying several times to call the number, which by the way, doesn't exactly work since I was disconnected twice and put on hold for 15 minutes only to be sent to a voicemail, I still have no new locks and have no idea when they will actually provide service. I can't wait to waste another 4 hours of my day "wondering" if they will show up. I would not recommend this company, nor will I use them for any service. read more

If you want the old style service where you have a window of 4 hours just to hang out waiting for the locksmith to get there then this might be the company for you. If you feel your time is valuable then go elsewhere. read more

They guy that came out to rekey my house today was extremely nice but after I paid I didn't receive my email receipt and none of the numbers are working now and I need one of them fixed. Anyone know another number? read more

My home warranty company (HWC) referred me them to get our home rekeyed. Initially, I was told they would call and schedule with me within 4 hours (that was last week). I called HWC today they called this vendor, tgey stated they'd call by 5:00 pm. Still no call. I called this vendor directly and spent 30 minutes trying to schedule but the person answering the phones clearly didn't know what to do, after a fourth attempt, I finally got scheduled 5 days after initial contact. After all the screw-ups, I still have to wait for a four hour window appointment time. Very unprofessional! read more

We had a wonderful experience with Mr. Rekey & specifically with our fantastic technician, Jacob. We had our entire house rekeyed upon moving in from our home warranty company, and Jacob was extremely knowledgable, efficient & friendly. He gave us information about our locks and keys that we otherwise wouldn't have known our own and got his work done quickly, but with quality. We appreciated working with him & are thankful for his time! Thanks, Mr. Rekey of Dallas! read more

Highly recommend Ben to rekey your house! Wonderful, respectful worker! He did a great job of rekeying our entire house! He rekeyed everything in under an hour. Our dog, who typically doesn't like new humans even liked him! Again, I highly recommend this guy, thanks for the quick, efficient work! read more

Beware! Absolutely incompetent!!! My home warranty sent this company to rekey our doors and the service technician Mr Rekey sent had no idea what he was doing. We had several different door locks, and pretty much every time he said "I have never seen a lock like this before" (which in hindsight I should have told them to send someone else!!!). He couldn't rekey our front door at all, he said the cylinder isn't coming out. And he messed up a handle from another door that cannot be tightened anymore because he broke the screw that's stuck in the lever (eventually the handle will fall off after use) so I have to get another door handle. Funny thing, I called another rekey company later and the technician they sent was able to rekey our front door within 2 minutes. There was nothing wrong with it (which Mr Rekey claimed). read more

I came to use Mr. Rekey through my home warranty company. They contacted me very quickly to set up my appointment. My locksmith was Justin and he was awesome, very courteous, and got right to work. That would have been enough, but Justin also helped me with another issue in my home that I just mentioned on a whim. He saved me from having to put in another call to my warranty company to have an entirely different company come out. If all of the employees at Mr. Rekey are like Justin then 5 stars isn't enough. Thank you again. read more

I never actually got to use them. Their scheduling group overbooks (or incorrectly books) their locksmiths, so no one ends up showing up during their four hour window. Options given to me: rebook another four hour window, or allow rekeying when no one is home and they would hide the keys in the yard. I laughed at the second option thinking it was a joke. Sadly, they were serious. The one star is for booking. I am unable to rate the quality of work. I feel bad for the locksmith staff. The locksmith called me later and apologized. It's not his fault. This is really a poor way to treat the staff. Side note: if you really need a four hour window.....you likely aren't booking correctly. I called a competitor. read more

No one showed up during my 4 hour window. Mr Rekey apologized, said they wanted to make things right, and they did. We met the locksmith the next day at a time I requested. He not only changed the locks but tested the smoke detectors and drilled a peephole into the back door. So it was a fumble recovery with some yards made. read more

No one showed up at the time they said. I got a text saying they would run late, but in fact, never showed up. I tried to call. They would answer and hang up. Tried several times until they closed, I am assuming. Never got to them. read more

I sat home from work for their 4-hour window and they never showed up. I called and they said they were running late. No kidding. No call to let me know. I'm out time and money. Since it was set up through a realtor I was forced to try again. SAME SAME. Someone owes me an entire day's pay! Another 4+ hours of waiting. Don't waste your time or money. read more

We called our home warranty company to get our new house rekeyed and they set us up with Mr. Rekey. The company called me within an hour of requesting the service to set up a time and they mentioned their limited weekend hours but were still able to schedule us in for a Saturday morning appointment. The locksmith gave us a call when he was en route. He rekeyed all three doors and even reprogrammed our garage in a timely manner. Would recommend! read more

Steve Anderson was incredible, he answered all of our questions, demonstrated the keys before leaving and then even helped fix our garage door. If Steve is your locksmith, your in good hands. read more

If you need a lock re-keyed and want to know the price upfront, call these guys. No surprises, no added fees. The technician who came out was personable, knowledgeable, and quick. He advised me about replacing equipment, but didn't pressure me to do so. I had three doors with knob locks and deadbolts re-keyed, and two new doorknobs installed for less than $125.00. The only reason I'm not giving them 5 stars is because of their lack of evening/weekend hours, and their 4-hour appointment windows. read more

We had them come and rekey our home. The tech was awesome and friendly. He had all the parts he needed to complete the job on hand and didn't try to up sell anything. We will for sure use them again. read more

Set up this service through my home warranty. They were supposed to be here between 9 and 1 today, and 2 different people told me I would get a courtesy call 30 min before the locksmith was scheduled to be here. I get a text at 12:19 saying he's on the way, but by 1 there is still no one here. I figured he wasn't coming so went ahead and started getting ready for another event I had to leave for at 2. About 5 or 10 min after 1:00, dude starts banging on my door like he's the police. I got out of the shower, put a robe on and went to the door. He was gone and had left a business card on my porch. I waited FOUR HOURS for him and he couldn't wait 4 minutes?!?!?! He couldn't call or text me (my phone was in the bathroom and I had the ringer turned all the way up in case anyone called)? I called them back and the girl lied and said he was there 30 min ago and she called to let me know he was on his way. I have not missed any calls today. I hung up on her as she was saying "I'm sorry you feel that way" which is the most passive aggressive non-apology ever. Never again, jerks. read more

I had Bryan Keasler from Mr Rekey Locksmith today and he did an amazing Job. Fixed the front and back door and also made 2 spare keys for me. Called me and was very good with time and service. I would recommend him to anyone having issues with their home locks. Thank you Bryan. read more

This company is by far one the absolute best we've had ever. From their levels of professionalism, to their customer service orientation, to the level of professionalism of their technicians even the appointment setting and the follow up. I just can't say enough about them. They sent two different technicians out to accommodate us because when we didn't have the lock we wanted to replace. Most often it's been our experience when we get a referral from our homeowners warranted they're not always the absolute best the qualified to do the job but that's where it starts and that's where it stops Mr. Rekey was just the opposite of that. You don't typically expect the level of service we received. My husband is not the typical one to try to call and leave commendations, even though he is a grateful person. He just doesn't take the time to do that. He made sure he picked up the phone and not only called, he had me to write this review and insisted. He mentioned the young man that came and followed up on the final visit was the absolute nicest, most accommodating, patient, knowledgeable and he went over and beyond and we really appreciated that. We highly recommend Mr. ReKey. read more

Our home warranty set us up with Mr. Rekey. The lady that set the appointment was very helpful and called me back after business hours to make sure I had someone coming the next day. The technicians had to come back twice to fix the problem and both times they were professional and and courteous. Would definitely use them again and recommend them read more

We bought a home and were not given keys, so we went through our home warranty company to get our house rekeyed. Nathaniel from Mr. Rekey was punctual, efficient and extremely friendly. Since we did not have the keys to our home, he didn't know if he was going to be able to change both the bottom and the top locks. He ended up going out of his way to figure out a way to get the bottom locks changed. All if this was also in a timely fashion. Thank you Nathaniel and Mr. Rekey for your service! read more

Walt came and rekeyed my house today. He was professional, quick, and there were absolutely no issues. He arrived on time too. Not much more I could ask for! read more

We had our locks rekeyed today, the technician was Steve, and he did a wonderful job. From beginning to end our experience with Mr. Rekey was pleasant and professional. When we called to make an appointment the woman on the line was very courteous and friendly, and explained upfront all costs in detail. On the day of the appointment, Steve called in advance to tell us at what time he would arrive and he was very punctual. He was also very knowledgeable and polite, he explained how the process worked and we were very satisfied with his work. read more

Fast, courteous service! They were able to rekey my new home within 12 hours of me calling my home warranty company. I would highly recommend Mr. Rekey. read more

I made an appointment... a few days ...ahead of time to re-key a small commercial building. I told them it was a commercial building. I was quoted a price verbally on the phone. On the day of the appointment, as the company is on the way to the appointment, I receive an email stating I was "incorrectly" quoted at a residential special rate and more expensive commercial pricing will apply. Luckily, I read the email before the company did any work. I quickly replied to the email stating that I told them it was a commercial building before they quoted me and I expected them to honor their original quote. They reply "We apologize for the confusion, but this is and has been the commercial rekey pricing" insinuating that I'm the one that is confused. I ask them to verify that they will not honor their original quote to which they replied "we will not honor the quote". I then cancelled the rekey service. I tried to reach out to the purported owner of the franchise. No response. Luckily, I was able to avoid their last minute bait and switch tactics. Be aware of what they are doing. read more

If I could give this company 0 stars I would. Consider yourself lucky if you even get a hold of a real person. Multiple attempts on the phone, the whole press 0 and well call you back thing doesnt work. I had to schedule an appointment online thinking I would get some sort of communication through there. No confirmation or anything until 20 minutes before the technician was on his way to my home. I hadnt talked to anyone prior so I was going in blind as to the charges. Before he did any work at all, I asked for all the information on pricing for what I was having done. All he told me was the price of the lock he was to install. Cut to the time for me to pay and he said someone was going to contact me for payment. Later that day, I got a phone call from Mr Rekey saying my total was almost $70 more than what the technician had told me while he was here. I expressed to them my frustration but was told that they would send me my invoice (which I have had to call back 3 seperate times sitting on hold for more than 15 min each time) to have them send me the invoice, which to this day I have still not received. I am currently on hold for the fourth time to request an invoice yet again. I was given the direct line of an account manager who has failed to call me back after multiple attempts to get on the line with her. Very Very poor customer service, I would not recommend this company to anyone. read more

In all the years working in a real estate and property management office, I have NEVER worked with a company that is as helpful and courteous as this company! They really have their act together and work like a well-oiled machine. You know how you can call a company and you think, "Wow, those people need to get another job if they don't like working there." Not with Mr Rekey! They all act like this is their very favorite job and you are the only person calling in. They make time to listen to any requests or information, and help guide you with services and prices. They have rekey services that make my life so much easier, they have an inspection service that is second-to-none, and a cleaning service that will make your other cleaning vendors look like Pigpen from Charlie Brown. Thier prices are very reasonable and their techs are professional and quick. This is currently my very favorite company to work with right now! read more