We were in a jam as we had a flat on our truck hauling a 8000 k camper. They were awesome here…read more Fixed our tire , checked the others out & got us on the road. All for 27.00 ...such a bargain . The young guy who helped us was such a hardworking young man. Thank you !

Thus place is filled with the most honest mechanics I've ever encountered. They are affordable,…read morefriendly, and go out of their way to not waste your time and money. Once I took my car in for squeaky brakes. They said my brakes were fine and didn't charge me a thing. Yesterday we took our car in for an engine check light and they suggested a treatment we can do ourselves. Also they are quick as can be. 5 stars all around! Thanks guys

Joshua is the manager and I can assure you I will never go back to this establishment again!!!!…read more His arrogant rude behavior was appalling he belittled the workers even openly stated I'm out of here at 6:30 no matter what . As a result he rushed through my service checking off service maintenance checks he never performed told the employees Sam and a young man that had only been there 4 days that they were to slow get out of my way ill do it myself . He was out of control !!!! If I had been one of the employees I would have walked out. As I said it will be my last trip there . $234.00 later and I'm not even sure my oil even got changed

im a very angry about how my oil change was done, they used there Turk Rench to put my oil filter…read moreon and the same with the plug, i new that, because the min i heard a drill under my car, i thought damm that things going to be hell to get off, and now this mechanic is telling me that they may not know how to get it off, i do not have the money to get a brand new car, whoever put that oil filter had no idea that there only supposed to be there, for a a limited, amount of time, they are not a permanent piece, it was because i was the last costumer of the day, this is not professional at all now i have no idea why someone would use power tulle to put a oil filter on..these guy havve no ide on what they are doing, if the last custemer dosent mean anything then why work. DONT GO HERE, A OIL CHANG WILL COST YOU MORE THEN THEY PUT UP????

Shortly after moving to Great Falls I went to 15th Street Service Station. I had a lot of work done…read moreto my truck. They were extremely kind, professional, honest and straightforward. They were great at explaining to me the issues the vehicle was having or could have, and kept me informed and involved in all decisions and updated me with any possible price changes. More recently, I was involved in an accident. I chose 15th Street as the tow company. The tow driver picked me and my truck up. I was a bit shook up. I have no family here and was having an "i want my daddy" moment and Gary was very patient. Helped me out of my vehicle, as the door was stuck shut, explained processes to me. He helped me find words when I was too shook up to find them myself. He drove me to More than one car rentals, waited for me to get a rental. he went out of his way out of the kindness of his heart and made being far from home seem not so far.

For almost five years until recently, 15th Street Service Center took care of my 2002 Audi A6, my…read more1991 Toyota forerunner SR5 and my 2013 Toyota custom trail forerunner. This shop's professionalism, expectation-setting, expertise, honest guidance, true pricing, timeliness and responsiveness cannot be praised enough by me. I had a diversity of vehicles that they were able to service from tires to alignment to mechanical to technology, etc. - especially troubleshooting what was wrong with my older vehicles, find parts and keep them running - and they could always fit me into their schedule no matter how busy they were, and meet the deadlines they set for pick-up appropriately. The staff was always kind, courteous, took lots of time to help you with whatever challenge you had, and always took the time to explain the issue and the choices you had to remedy the problem. I cannot recommend any vehicle mechanics and full-service fuel business in Great Falls for a service related business that is better than 15th Street Service Center. If I still lived there they would have my business for life. A special note: if you are a woman, I highly recommend this business because they are one of the mechanic shops that doesn't charge women higher prices because of their gender. If you are a woman and don't know your vehicles well, this is something many mechanic shops will often do. As a female bringing your vehicles to 15th Street Service Center, you can expect respect, honesty and the same prices as anyone else coming in. If you need repairs or anything for your auto, please consult this business. I highly recommend their services and their stellar workforce.

I've been taking my car here for routine oil changes for quite some time. This weekend a friend…read moreoffered to do it for me, since money is tight. He found that my oil was a QUART short and the filter had not been changed! I wonder how long this has been going on for. This is SO disappointing, I feel swindled and taken advantage of. Shame on you guys!

On Nov 22 2022, I went in for a regular oil change, brought my own oil and new oil filter WITH new…read moreplug....cause you know, bimmers are finicky. Well, Im happy to say they finally finished the oil change TODAY (04 Jan 2023)...it only took a total of 3 oil changes, 2 oil plugs, 3 tow truck tows, 1 rental for 6 days, 24 days of personal leave taken, one "forgot to screw the skid plate back on" damaged skid plate, one stripped oil pan resulting in Valvoline buying me a new one, one district manager, one regional manager, and one Montana Valvoline Enterprise Manager....and then getting my car back and it looks like it's been mudding off some back roads in Augusta, Montana. 0/10 would recommend, especially with lack of communication and having no idea where my car was for about three weeks. Hugh's Diesel & Auto Repair actually fixed my car and replaced my oil pan. 10/10 would recommend, especially when we had the cold snap and all the diesel trucks gelled up and their engines froze.

November 11, 2022 (Veterans Day). Googled the shop to get the directions so I could share them with…read moremy daughter. She had a tire going down. We use to buy our tires at Tire-Rama on 10th ave south, great falls. In fact, we just had them put a brand new set on one of our cars recently. Long story short, their google listing mentioned that Veterans Day could interrupt their hours. So I called ahead. The man that answered laughed me off the phone when I asked him if they were open today. I mentioned to him that it was Veterans day and that I was checking to see if they were open before sending my daughter down to get a tire fixed. He hung up laughing at me. Well, that tells me everything thing I need to know. I'm glad Les Schawbs is opening just few blocks down 10th. We have five cars, in our house, and our 5th gen Montana family and veterans are moving our business to Les Schwab.

I was hauling horses from Spokane to Geyser, when my second trailer tire blew out 3 miles east of…read morethis store. (I had already used my spare) I slowly drove back into town, getting to this store 7 minutes before closing on a Friday. I was afraid I was going to be delayed overnight if not the entire weekend, but the crew there quickly assessed the damage, and got me set up with all the new tires I needed (two others were deteriorating badly), mounted, balanced and out the door in less than 25 minutes at a GREAT price. Not a single sigh or eye roll about staying late. Absolutely exceeded all expectations, thank you!!

After our truck being totaled, we began our search for a used truck and found our way to Lithia. We…read moremet Sales Representative Kevin Emhoff. We spent the better part of two weeks looking not only around town but also at Lithia, and Kevin was patient and listened to all our wants, needs, and don't wants. Kevin was able to find us a vehicle that met all our needs. We found their in-house financing easy and reasonable. I highly recommend Kevin for his exceptional customer service and diligence in helping us find a vehicle.

To start off I bought my Jeep from this dealership. I distinctly remember asking if he knew of any…read moreissues with that or similar models, to which I was told no. Mind you, the salesman may not have been aware of any at the time. However, I'm not sure their history with integrity should allot them the benefit of the doubt. I had been taking my Jeep in to them for years, trusting they were doing quality work and charging a decent price. Initially it seemed they were. Mind you, I don't know much past the basics of vehicle maintenance. So who knows how many times the swindled me before I caught them. This brings us to this 7/3/25. My Jeep started making clanging noises. I immediately took it in, especially being a single mom who understands the importance of mechanical performance in relation to vehicle safety. Upon taking my Jeep in I asked the clerk to tell the technician IT HAD TO BE DRIVEN to hear the issue. I even had her write it down. She said she would ensure they did and would call my when they were finished; but stated all technicians would be out for at least another 30 mins for lunch. Not even 30 mins later I received a call saying they looked it over and they didn't see any issues. This made zero logical sense for several issues besides the time difference, but I figured I'd go there and talk to them in person. When I spoke to the clerk she swore that they looked it over and saw no issues inside or out. So I asked her (while staring her dead in the eye) if they test drove it. She paused and said, "uhmm yep. They did." So I asked again, "Are you positive? Because I'm pretty positive there is something wrong but they won't be able to tell unless they drive it." She again affirmed they did. I then asked for a print out of their work. To this she responded, "Oh, you don't get a print out for them just doing a check like that." I said, "Really, because they have every other time?" She again said they didn't. So I asked, "Then how do I know they looked it over or what if I need to bring it in in reference to this visit?". She said, "Oh, well we have it documented in our system. Don't worry." Not wanting to fuss I left but immediately felt I was being lied to. However, it was the 4th (or day before) and I didn't want to make a fuss. Not even 2 mins after getting on 10th my Jeep started making the same horrendous clanging noise while also losing power in spurts. I drove it home on side streets. Then immediately called my dad to come take it for a drive. After which he told me DO NOT DRIVE IT-AT ALL! It's absolutely not safe to drive and they shouldn't have let you drive it out of that lot. We then had it towed back to the dealership following the holiday. Long story short after doing some research I found out there was a mass recall on Jeeps of similar makes for PTU failures. Some of the specific warnings about PTU failures are that they can cause you to suddenly loose power, loose the ability to stop, and even combust (aka catch fire). So I took it back in and talk to the SM(sales manager) who at first tried to deny I even brought it in DUE TO THEIR BEING NO PAPERWORK IN THE SYSTEM! I then told him the name of the clerk. He called her in and she acknowledged I was in but ONLY THEN ADMITTED IT WAS NEVER TEST DRIVEN! The SM swore he would do everything to ensure it was taken care of and earn my trust back. However, they then tried to charge me for the recall work-ALL OF WHICH SHOULD BE COVERED! Clearly he failed, but then a new SM came in. Maybe things would be different. 3/4/26-Instead they again charged me for damages to a bolt that "somehow" was missing despite being told that it had to be removed physically. However their own mechanic even stated in front of them, "UNLESS it was damaged due to the extra stress due to the PTU failure." Plus it is in the same area where they had to go in to repair my PTU. I had them put it back on the lift and show me both areas. So if you are looking for honesty, integrity, and pride in the workmanship AND leadership behind it, I suggest you go anywhere but here. Period.

I attempted to schedule an oil change online; however, the request did not process successfully…read more Upon arriving at the location, staff informed me that the request had not been received but promptly accommodated me as a walk-in. The service was completed efficiently and professionally. The front desk representative was courteous and respectful throughout the visit and provided consistent updates, which was greatly appreciated. Overall, the staff demonstrated excellent customer service and professionalism.

Called Midas on 03/25/2025 asked what it would cost to put front air shocks on 2017 Mercedes GLS…read more450 and was told that it would be around $300 to $400 because I had my own parts. They told me if I wanted they could get me in the next day if I brought it in early in the morning. I told them that I could do that and I brought my vehicle in that night and at 08:00am that next morning I brought the keys and gave it too the new shop manager. He asked did I have an appointment and I told him I called yesterday and spoked to a rep. who told me to bring it in this morning. The manger didn't find the appointment (my first red flag) but said he can get the job done just leave the keys. Midas called me at 2:08pm saying my vehicle was done and I could pick it up anytime. I went to pick up my vehicle at 5:38pm when my wife was off work and went in to pay for the service and get my keys, the shop manager ask how would I be paying debit, credit, etc., I told him debit and he said input your card into the reader, I was about to do that when I saw that the price for the service was $1105.68, I told him I was told that the service would be about $300 to $400 by the person I talked to and he said the job called for 4.2hrs labor and they charge $190 hr for labor plus the added wheel alignment, I told him that I was not told that and if I was other shops would have done it cheaper or I would have done it myself, but other shops had a longer wait time to get me in and the person I talked too told me a different price. The manager and I got into an argument about labor charges because no shop charges that much, even doctors don't charge that much. I even had him look up my Audi S5 that they put on a entire new exhaust on ( I bought my own parts for this also) and labor didn't cost that much, he pulled it up and he was smiling saying we charged you $240.00 for that job, I said right but, it took you 3 days to do it and that's all the labor you charged for 3 days work. He then gave me some credit for labor and took off the alignment and the final cost was $825.68 (still too much for having your own parts), beware of this place and the new manager, get your quote in writing before letting them work on your car.

I appreciate Management reaching out to me and apologizing as well as their Corporate office…read more Apologies go along way for me. I also understand people have bad days. Thank you to the Management and Corporate for reaching out. It means more than you know.

Went on 4 separate occasions and was told each time they didn't have time or the wait was over an…read morehour to put air in my tire or check if I had a possible leak. Each time I went there were zero cars or customers around, employees were standing around talking and joking. This location has horrible service.

Mixed review. They did the right thing in the end, but it took me pushing for it. If it would've…read morehappened to someone less assertive, they would've ended up at home with a car leaking oil all over the ground for the foreseeable future. Well taken care of few year old car with less than 50k miles. No leaks and needs nothing. Went in for oil change that cost over $100 due to requiring European spec oil. Took it home and parked the car for a few days while driving other cars. Saw signs of fluid leaking on the ground when I went to use it a week after the oil change. Looked like oil and covered an area approximately 12 inch by 20 inch. Saw drips of oil hanging off drain plug. Checked oil level before driving back just to make sure it was safe to drive. Took it back to the Valvoline oil change place and the first guy checked the oil and said that it was fine. I showed him photos I took of the pool of fluid. He said that was probably caused by some spilled fluid when the oil was changed. I said if it was a few drops I wouldn't have been back, but it was obviously a leak of some sort. He called the manager, who said it was normal and that he couldn't do anything about it. He proceeded to say that I needed to take it to a mechanic and that if the mechanic found that they did something wrong, that they would pay for it. I reasoned with the manager. Explained that my car is well taken care of with few miles and hasn't leaked a drop of anything for the past few years I've owned it. And that I choose to take it to his place because I expect better attention to detail than if I were to take it to Walmart for half the price. He suggested I take it home and let it sit for another week to see if anything changes. That frustrated me and I told him my best guess was that there was a bit of dirt or something that was causing the drain plug to not seal correctly. He asked me what I wanted him to do. I said that if he just drained the oil and re-cleaned the drain plug surface and re-filled the oil at least we would be able to rule that out. If that didn't fix it, I said that I'd take it to a mechanic even though it didn't make sense that it would happen directly after an oil change. He wasn't happy, but told his guys to just do another oil change. He walked off to take care of other things. They completed the oil change with no charges and I went on my way. Parked in a different portion of the driveway to keep an eye on it. Let it sit a few days, drove it a few days, let it sit again. Two weeks have passed and not 1 drip of oil or other fluid has hit the driveway. Confirms my suspicion that it was probably just a poorly sealed drain plug the first time. I have mixed feelings about it. I understand that everyone makes mistakes and wasn't upset that I had to go back to have it corrected. In the end, they did correct it at no additional cost to me. However I had to push for them to come through. They just wanted me to drive off and think that a pool of oil is "normal". If it happened to my wife, sister, daughter, etc they would've just accepted what the tech and manager said and gone home to live with a car now leaking oil daily. So I have mixed feelings and they did technically come through in the end. I guess the best question to answer would be = do I ever plan on taking any of my vehicles there again? And the answer to that is No.

Did not have the opportunity to get service here due to shortage of employees and a bay being…read moreclosed. Employee approached my vehicle and his frustration came off as I was bothering g the business. He did not say good morning or hi just "Oil change?" It's gonna be bit we only are running one bay And walked off. I understand the frustration but don't put that on your customer and act as if I am bothering you when without the customer the business would not exist.

Mitch was great to work with. I took my Cadillac in not knowing the issue for sure. They trouble…read moreshot it and did the repairs needed in a day! There is no doubt they know their way around vehicles I want to thanks them both for their excellent service as work. Barb W

We were sent here by Automotive Services, Inc. (see review), due to a problem with our transmission…read morewe experienced while in town on a visit. This guy is HONEST!!! He took a look at our car and looked at the codes pulled by Automotive Services, and gave us some very good advice. He did not try to take advantage of two travelers from out of town at all. And he did not charge us a cent either! Thank you so much!!!