My dad has lived in Great Falls for about 40 years. As far as I know this is where he has always…read moretake his car, and I have continued to bring my car here. The guys are friendly and always do a great job repairing my car. This is a place you can trust!

The owners were able to schedule me in on short notice because I was from out of town and headed…read morehome the following day. I needed the leaking oil pressure sending unit replaced and they were able to repair it in a timely manner for a reasonable price. The owners are nice, old school and knowledgeable.

Had a lift all set up and Cory ghosted me, just won't return a call. I thought I found a good…read morerepair shop but obviously not.

This was a fleet car repair, and sometimes those get lost in the bureaucracy. The gang at…read moreMitchell's treated me like it was my personal car : ) they accommodated my crazy schedule : ) And when I showed up late on a Friday, they all made me feel like a family friend instead of the guy that made all their weekend late.

Shortly after moving to Great Falls I went to 15th Street Service Station. I had a lot of work done…read moreto my truck. They were extremely kind, professional, honest and straightforward. They were great at explaining to me the issues the vehicle was having or could have, and kept me informed and involved in all decisions and updated me with any possible price changes. More recently, I was involved in an accident. I chose 15th Street as the tow company. The tow driver picked me and my truck up. I was a bit shook up. I have no family here and was having an "i want my daddy" moment and Gary was very patient. Helped me out of my vehicle, as the door was stuck shut, explained processes to me. He helped me find words when I was too shook up to find them myself. He drove me to More than one car rentals, waited for me to get a rental. he went out of his way out of the kindness of his heart and made being far from home seem not so far.

I took my pickup here because they were the only shop open the Friday afternoon before memorial…read moreweekend. They ended up finding a problem the local Ford dealership hadn't been able to find, and they were able to fix it for a reasonable price.

I try to get all my auto work done here! And with a 155,000 mile vehicle, I can tell you two…read morethings: 1) like any good auto repair place, they stay plenty busy. Sometimes a bit problematic, but that's a good sign! They're worth scheduling and waiting for. 2) I plan to drive this rig another 50-150,000 miles and these are the guys to see me through. If your reading this, good luck with your auto issues : )

I should update this. My 4 Runner ended up being in the shop for six weeks without hearing a word…read morefrom them. Every other week I would call and be told the mechanic would get ahold of me and never heard from them. After the sixth week I called and asked to schedule a call with the manager for the following week. The next day they called and told me the vehicle was ready. They never fixed the coolant leak.

We were in a jam as we had a flat on our truck hauling a 8000 k camper. They were awesome here…read more Fixed our tire , checked the others out & got us on the road. All for 27.00 ...such a bargain . The young guy who helped us was such a hardworking young man. Thank you !

Thus place is filled with the most honest mechanics I've ever encountered. They are affordable,…read morefriendly, and go out of their way to not waste your time and money. Once I took my car in for squeaky brakes. They said my brakes were fine and didn't charge me a thing. Yesterday we took our car in for an engine check light and they suggested a treatment we can do ourselves. Also they are quick as can be. 5 stars all around! Thanks guys

Crooked as the day is long I took my Jeep to them for an agreed upon $180 computer program. They…read moregave me a $600 bill and held my vehicle hostage until I payed it, they preformed unnecessary and unapproved testing for no reason. All the while stretching out a 1 hour job to almost 2 months. In order to get my money back I have to take them to court.

Customer Service - F…read more Mechanic Work - D Scheduling/Keeping Appointments - F Value - F Had an oil change done here, was told that my driveshaft and trackbar were bad and needed replacement. I was also told that my front crankcase seal was leaking. They did not tell me about the oil pan gasket leaking which was very obvious the second you lift the truck, i found out later after getting under the truck that it was leaking. They also did not tell me that my power steering pump was going out which was pretty obvious when turning the wheel from the sounds it was making. I contacted them to get the trackbar and driveshaft replaced. Was told to come in on friday to get the work done, dropped the truck off at 8am Friday morning the girl in the front assurred me no worries it will get done by the end of the day. Got a ride from a friend back to work. I called later on during the day about 1pm to get a status update on the truck only to be told by the same girl "oh they haven't started on your truck, but dont worry again it will get done by the end of the day". I then called back at 4pm, one hour before closing to ask how late i could pickup my truck, same girl advised me "oh we are so sorry, we were not able to get to your truck, you can pick it up any time even after 5, and by the time you come we will have a better date for you next week. Not going to lie i was already pretty agitated by being lied to and the multiple empty reassurances. So I showed up to pickup my truck and the lady still did not know what day to tell me to comeback. She glanced at the schedule quickly and said ok come back Tuesday at 8am. I then grab my keys said have a good weekend and went on my way. Monday afternoon came around, I called Hughs to confirm my appointment for tomorrow morning 8am. The same girl responded "yeah yeah yeah, tomorrow 8am we got you, see you tomorrow morning" Tuesday morning 8am comes around. The gate is closed but the mechanics are inside. There is an impatient customer already outside complaining to me about having an 8am appointment, having driven 4 hours from NW Montana because his insurance told him to take it to Hughs. He tells me the mechanics are inside and they dont want to open the gate and hes been waiting. Ironically at the same time we are talking, a parts truck showed up from a local parts shop and entered the back door of the shop to drop of parts. The impatient customer then begins knocking on the windows and doors trying to get someone outside to open up shop, 20+ minutes go by and a mechanic comes outside and yells at the customer "WHAT DO YOU WANT!" Customer begins telling him that he drove from far, has an 8 am appointment and has his wife and kids in the car and needs to go to another appointment. The mechanic blatently tells the customer to "f*** off, because he is being an asshole" Seeing how Hughs treated this customer infront of me, and seeing how they lied to me again and ignored me standing infront of their shop at 8am has left a horrible impression on me. I do not recommend this shop and recommend you find a more reputable shop that actually keeps their appointments, does not treat their customers like crap and point out the obvious mechanic isssues not just some.

I can't imagine taking my vehicle anywhere other than Carl's Auto Repair . The employees are…read moreknowledgeable and very nice. Their prices are comparable and as far as I'm concerned it's better than other places. Thank you Carl's Auto.

Over two years later, I haven't changed my mind about Carl's Autocare. For two years, I continued…read moreto drive with warped rotors -- just to avoid spending another $400+. Just had my brakes done again, but this time it was done by High Tech Automotive two doors down from Carl's. Wow, what a difference in quality of work! High Tech is in a different class. Their work is far superior to Carl's.

I've sent several good friends of mine with Cadillacs and classic cars. The work was done…read moreproficiently and affordably by people who have a strong passion for what they do.

I got stranded in GF on business with what turned out to be a bad intake manifold gasket. I had to…read moreleave in 2 days to get to another trade show so I was in a pickle! Fritz managed to fix it AND service my brakes in time for me to pack up my booth and make it to Coeur d'Alene! The amazing thing was that he could have charged me an arm and a leg and didn't. He was more than fair! It was the kind of service and lack of greed that I don't find in the big cities. I hope to come back next year and if I do I'm driving my truck and having all its annual service done by Fritz!

November 11, 2022 (Veterans Day). Googled the shop to get the directions so I could share them with…read moremy daughter. She had a tire going down. We use to buy our tires at Tire-Rama on 10th ave south, great falls. In fact, we just had them put a brand new set on one of our cars recently. Long story short, their google listing mentioned that Veterans Day could interrupt their hours. So I called ahead. The man that answered laughed me off the phone when I asked him if they were open today. I mentioned to him that it was Veterans day and that I was checking to see if they were open before sending my daughter down to get a tire fixed. He hung up laughing at me. Well, that tells me everything thing I need to know. I'm glad Les Schawbs is opening just few blocks down 10th. We have five cars, in our house, and our 5th gen Montana family and veterans are moving our business to Les Schwab.

I was hauling horses from Spokane to Geyser, when my second trailer tire blew out 3 miles east of…read morethis store. (I had already used my spare) I slowly drove back into town, getting to this store 7 minutes before closing on a Friday. I was afraid I was going to be delayed overnight if not the entire weekend, but the crew there quickly assessed the damage, and got me set up with all the new tires I needed (two others were deteriorating badly), mounted, balanced and out the door in less than 25 minutes at a GREAT price. Not a single sigh or eye roll about staying late. Absolutely exceeded all expectations, thank you!!