Ordered pies from them and extremely disappointed. They have not shipped in over a week. They will not respond to emails and their phone goes straight to voicemail with no room for messages. Now I have had to file a case with Paypal. How very unprofessional they are. I would not recommend them for any online orders !!! read more

I'm am extremely disappointed. On or around August 1st I placed an order for approximately 30 pies to be delivered to my home in illinois. The pies arrived much later than I had anticipated. (they arrived 2 weeks after the order was placed). That would've been okay if the pies were fresh. The pastry of the turnovers were extremely dry & crumbly. And the filling was MOLDY. My mother's family has strong roots in Jackson Tn, and they raved about the deliciousness of these pies from yesteryear. Well it appears those days are long gone, because these pies definitely leave something to be desired. I want a complete refund read more

Mrs Sullivans Pies - a hand holding a piece of pie - Desserts Near Me - Jackson, Tennessee

See all

We attended a Christian concert in Hillsdale, Mi. The quartet singing always bring a ton of pies from Mrs. Sullivan's to sell after the concert. I had only bought two but my neighbor bought four. To my disappointment they were not as good as in the past. So I contacted the company. I don't remember the man's name I spoke with, but he said that he was sorry they were not good because he stands behind his pies and that he would send me overnite a batch of pies. I told him I only needed six but he sent 15 pies!! My husband & I shared a cherry pie which was good. Then I ate a bavarian cream, which I shouldn't have, & it was good also! This company did right by me! I couldn't believe it. I will share with my friends & family. Brenda read more

Ordered and received my pies in a timely manner! They were great! I know they were having issues in the past with delivery time and customer service, but they really seem to have figured it out now! I definitely recommend these pies as gifts or for goodie bags! They are delicious, best $1 pecan pie on the market! read more

I have always loved Mrs.Sullivan's pecan pies. I live in Paducah Kentucky and I have not found a store that carries them. So, I looked online and found their website and decided to order some and have them shipped to my home. I placed my order on May 16th and the purchase price was debited from my bank account on May 18th. Problem is today is June 2nd and I still have not received my pies. I understand they are coming from Jackson Tennessee but that is only a couple hours away. I could have walked to Jackson and been back by now. I have called the only number listed on their website and no-one ever answers and now the recording says the mail box to that number is full! I bet I know why if other people are having as much trouble getting their orders. Does anyone know a better way to get in touch with Mrs. Sullivan's pie company? Thank you read more

I am having the same problem as the other reviewers. Even tried to email and it said it was not a valid email. Posted on facebook, called numerous times still no response. I have tried to track the package, but USPS does not recognize the number. Is there anyone that knows how I could reach a live person at Mrs Sullivan's? read more

yep it no more a family business ... just corporation company out for numbers and money .... the pecan pie have even changed to SMH .... :( read more

I wish I had read these reviews prior to ordering the pies. My great aunt was Billie Armstrong created the Mrs. Armstrong pies that Mrs. Sullivan now sells. They were a sweet memory for my family who loved her and her wonderful pies. I ordered 30 for a recent reunion. Noting that they would be delivered in 3 to 5 working days by UPS, I assumed that ordering them 10 days ahead of our weekend event would be plenty of time. It has been 14 days and everyone has returned home without a pie. I had no luck getting help from Mrs. Sullivan or UPS. Terrible customer service! My Aunt Billie is probably turning over in her grave knowing that her delicious pies have now fallen into the hands of a company who cares nothing about their customers. She was a brilliant business woman who was way ahead of her times and never turned her back on anyone in need. read more

We did business with this business and have not received payment. Multiple times of trying to contact both numbers with no reply. Terrible customer service read more

I ordered a medium order of their pecan pies to give out at a banquet and I was extremely satisfied, they tasted amazing and where a huge hit. I was very pleased on how quickly they got there stating I needed a last minute order, unlike what the other reviews said. I as well searched through the website and ordered the "I love pie" university shirt, hat, and mug. read more

I placed a large online order for their miniature pies to include in welcome bags for out-of-town guests for our daughter's wedding. Order placed on Nov. 2 and promptly confirmed by email but no mention of expected delivery date. I didn't worry b/c the wedding was not until Nov. 16. When more than a week passed w/ no pies and no email about delivery, I started calling the Jackson office. I called multiple times a day from Nov. 11-13, getting voice mail each time saying they couldn't take calls and inviting callers to leave a message, which I did multiple times. They never returned my calls and it was not until Nov. 14 that I got a UPS email that the pies would be delivered by 6:30p that day. Unfortunately, we delivered the welcome bags earlier that day so the pies were of no use by the time they arrived. I never received any communication by email or phone from the company itself. The product was OK but the customer service was incredibly bad. I will not order from them again and cannot recommend them. read more