I would like to start off with the receptionist I spoke, Suzi, with from the beginning set an…read moreabsolutely amazing example of great customer service. She was extremely helpful, polite, and understanding of my concerns. She helped with booking me an appointment for the same day for the Electro-Acupuncture.It is important to note that the **ONLY** reason I booked this appointment instead of waiting two days to see a highly recommended, trusted, and experienced Acupuncturist & Massage Therapist who is only a 45 minute drive away and literally HALF THE PRICE, was due to this service being offered. Upon arriving Suzi and I spoke again about the Electro-Acupuncture and how excited I was for this service. We spoke on my prior electrotherapy from when I fractured my back and the benefits of that therapy, to how this Electro-Acupuncture will be beneficial as well. I met with Dr. Janelle* who took notes on my problem areas, and then proceeded to start treatment which I was laying face down on the massage table. Not sure if it is normal practice for acupuncture, but I would expect the locations of needle entry to be cleaned or sterilized with at the minimum an alcohol wipe prior to sticking me with needles, which that was not done. The massage therapist, I believe Viera, was very polite and professional as well, she performed cupping too. After the service was completed I met with Suzi at the reception desk to check out and Suzi had asked Dr. Janelle* about the Electro-Acupuncture, to which she responded we did not do today. And that the only difference was the strength of results...I confirmed the total would still be $165 even though I did not receive the service I requested, to which the response was yes. The doctor was waiting to go with her purse while I was checking out, and stated that the only difference is the strength of results, it would have been much stronger. Frustrated, I pay. At no point was there any type of alleviation of misunderstanding on the type of treatment, no type of slight discount for inconvenience, literally nothing. I leave and immediately call my boyfriend and explained the situation. He agreed with me on my feelings towards this. Again, the ONLY reason I did not wait TWO DAYS, for a HALF PRICED SERVICE (apples to apples) was due to the Electro part, that I did not receive. It is extremely unfortunate as I and my partner live maybe 3 minutes away, are willing and wanting to do treatments and benefit our health, and I will never go back, nor refer anyone to go here. At this point I am not even going to update about results, if any. I am very bothered about spending this much money for nothing. Feeling ripped off. *Update: Dr. Janelle * Response to owner: Thank you for your response. I did clarify the provider's name on Google and apologize that this correction was not reflected here as well. I appreciate you providing that clarification. Regarding the treatment, Dr. Janelle informed me that electrotherapy had not been used only after the session had concluded--this was not communicated to me beforehand, nor was your receptionist aware until the session concluded as well while we were together. Therefore, I did not have the opportunity to consent to or refuse the recommended treatment in advance, as suggested. As for the follow-up, I do not feel obligated to respond to calls made months after the initial posting. Your team had ample time to reach out and address the matter in a timely manner. While the only correction needed in my original review was the provider's name, I found several inaccuracies in your response that reflect a broader issue of accountability. I had hoped this would have been handled with more professionalism and transparency. Thank you, Mrs. Perkins, for your delayed response.

I spent a couple of years of my life learning to navigate through a new incurable illness. None of…read moremy primary or specialty practitioners have brought me an ounce of relief in comparison to this group. I can't explain it. The level of care, quality, and concern for their patient's well-being is not something you can find at any other practice, and I've been to many. They gave my kids their mom back, and there is not much more I could ask for.

Wonderful customer service caring and comforting, clean offers cervical pillows just bought one for…read moremy loved one,tried hydro machine first time was great I recommend it im a returning customer.

Dr. Long has restored me back to a functioning, more active person. She is so thorough with the…read moretherapy that works, including the followup. Also, Sharon, the massage therapist is absolutely awesome. Together they are an amazing team. All of the office staff are courteous, efficient and friendly. I would highly recommend this Center to anyone looking for improvement(s) to their chiropractic and massage needs. I am grateful for your dedication to patient advancement. Tina L

I love going to OptiLife. Dr. Danielle is caring and thorough. The office staff is always friendly…read more And who,doesn't love being greeted by two beautiful Golden Retrievers.

My first visit to a chiropractic office went far better than I feared. My insurance covered a…read moreportion of my visit. Dr. Alex explained the cause of my chronic shoulder pain as he worked to alleviate my symptoms. He gave me homework stretches to help with my recovery. If the office was closer to where I live, I would seek treatment on a regular basis.

Went and saw Heather for a prenatal massage, as I'm having a lot of sciatic and back pain. She was…read moreextremely knowledgeable and talented, I never rebook and rebooked with her. A lot of therapists hold back pressure during prenatal massages but she was just right for all my problem areas. I feel 80% better than when I walked in (she can't fix where the baby is placed!) more energized and my body feels like I'm back in my second trimester instead of my third.

Highly recommended! The pressure or areas that you need addressed by well trained, caring…read moreprofessionals. Sheila was wonderful with therapeutic massage.

I started going to Melissa around the beginning of the year and have seen her a few times during…read moreCOVID. She maintains a clean and professional standard assuring all the social distancing standards are met. Now I'd like to rave about how much she's helped relieve me of chronic pain in a few areas I thought would never go away. I get lower back pain from time to time due to my profession and active lifestyle. Having kids to run after definitely adds to the daily stress my body takes. Melissa knew exactly where to pinpoint the problem areas and gave me tips on what to do in order to prevent or alleviate some of the bad habits that can lead to some of the pain. I was also having some pain in my elbow after the initial quarantine. It was due to being inactive for weeks and then suddenly finding myself back at the gym and lifting weights again. She used this cupping/rolling method on my forearm and arm, and also noticed that I was resting my wrist improperly which was adding to the pain. Within two days of that appointment, my elbow pain had significantly decreased. It's been a few months now since I've had any flare ups. I'm happy with her services and can't thank her enough for the pain she's helped relieve.

What can I say about Marika? She's basically heaven! She is the kindest and gentlest spirit and…read moresomehow makes you not bummed about being poked by needles! I was super nervous to get acupuncture done. She was so gentle that it didn't even hurt at all. Each time I come in she customizes my treatment based on what is happening in my body on that day. I always tell her where I am feeling pain and she really listens and does her very best to alleviate my issue. I've seen real results with her cupping and acupuncture. Three different times I have come in with some serious tightness and every single time I feel a ton better when I leave. The location is convenient, the room is adorable and relaxing, and Marika is just a lovely human.

Easy appointments, kind and knowledgeable staff clean office and always walk out feeling much…read morebetter

Great staff! First class care for an affordable price. Highly recommended for pain management or…read morejust maintenance care.

Then to Chiropractor's from Florida to maine. Without a doubt, Back In Balance has been the best of…read moreall. Make sure you go there and get my relief and get my tender care. It would not go wrong. Going to Back In Balance.

I refer all of my clients here! They are very professional and take the time and care with all of…read moretheir patients. I have received the light therapy and it definitely helped a lot. Dr Jake is awesome. Definitely recommend to anyone wanting to be pain free !

#bestChiroever! Friendly, helpful staff; doctors that genuinely care & have put me on the path to…read morehealing and massage therapists that make a difference & help synergize the treatment received from the doctors!

Everybody including the doctors treat you like family. I'm always feeling welcome…read more Highly recommend them for anything that hurts and there is abso no pressure to make any decisions