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    Mt Horeb Glass & Mirror

    5.0 (2 reviews)

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    7 years ago

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    7 years ago

    Excellent products at a very reasonable price. Great service after the sale. Highly recommended.

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    Martin Glass

    Martin Glass

    4.0
    (24 reviews)
    $$

    My SIL accidentally broke a middle pane of my 1955 door. Martin Glass arrived on time for the…read moreestimate. I had looked at the door, having taken framing courses, and knew it wasn't going to straight forward to remove the trim. I told the tech that and also said I hoped to replace the door with a new one soon that was energy efficient. Because I said that, they agreed to do my door as these 75yo doors can take cosmetic damage to remove the pane. Again, the glazer arrived on time. The end result, which he was proud of, was a tiny hole and a tiny crack ( easily filled with wood caulk if I cared). It was great! He was done quickly and I can't thank them more. Likewise with my SIL. But hey, cardboard and duct tape was more energy efficient during those really frigid days!

    I called to ask if they could send someone out to look at a leak in my window and the woman on the…read morephone interrupted me to say they didn't do that and that I needed to bring the window in... this is an installed 107" x 65" window in my home, that likely just needs to be caulked. She said I needed to call the manufacturer and so I explained that the manufacturer directed me to them and that they told me what the problem likely was. She again interrupted me to say she could send someone out but there would be a service fee and it would take a month. If that's the case, that's fine, but would never pay for a service here now that I've seen how they talk to people. Felt very much like they just wanted to get me off the phone. If you're too busy, just say that. If you can't help, just say "unfortunately, we don't do repairs of that nature" or point the person towards another business if you know of it. It costs you nothing to be kind.

    Mad City Windows & Baths of Madison

    Mad City Windows & Baths of Madison

    1.8
    (350 reviews)

    We are very pleased with our new kitchen cupboard doors from Mad City! Brent, the sales…read morerepresentative, was able to show us lots of photos of other projects on his i-pad, and he also brought samples of various styles and wood colors. We were impressed with how perfectly the new wood matched the original cupboards for such a seamless installation! We chose the arch topped pattern; we were able to use our original pretty backplates and knobs; we did update with hinges that were internal and more modern in appearance. Within the next month, a carpenter arrived to measure precisely for the project. When the big day arrived, two installers came promptly at 8 am. In two and a half days, the kitchen looked beautifully refreshed and new! Cody D. and Greg C. did an exceptional job installing everything! When they left, the kitchen was spotless! We HIGHLY RECOMMEND Mad City for your kitchen cupboard door replacements! Their representatives and their carpenters were very professional and their prices were reasonable! Enjoy the process!

    Everything from the time we called to arrange a visit for an estimate to the first time we were…read moreable to use the new shower was fantastic! Professional people, pricing, value, products and workmanship all get a 10 out of 10. They were so impressive on our initial visit, that we ended up buying that night and cancelled our remaining appointments with 4 other companies. Thank you, Larry Johnson and Nancy.

    Ganser Company

    Ganser Company

    2.7
    (32 reviews)

    We had Ganser replace some windows in our sunroom four years ago. About 1 1/2 years ago while…read moretrying to open it something snapped inside the framework and cracked it and now are unable to open it. After numerous phone calls and other correspondence, the issue is still not resolved, just one excuse after another, even if they bother to respond. This window is still under warranty and should be covered. One should not have to be Olympic weightlifter to open a window. They were great at installing but when it comes to service after the sale this company is non-existent.

    TLDR: I was excited & treated really well, then wasn't…read moreafter we paid. Please do yourself a favor and go somewhere else. The cost does not match the quality or customer service. Full Story: We had our house resided 2.5 years ago, and knew we were chose to go with a more expensive company, simply because of the value they "sold" us & how we thought they were the "cream of the crop" in Madison. While there was a long wait (Covid deliveries) when they finally gave us the call, our house was completely stripped down and resided in a matter of days. There were about 15-20 guys working in the dead of winter. (I'm talking double negatives) but they were determined to get it done. The house looked great once they were done (as much as we could see in the winter). I was STOKED. Then things got weird. #1 - We had 2 weeks to submit the final payment, and within a few days we had calls asking about it. We gave them a date, and continually got called. It was weird. We finally gave them a check (within that 14 days) the guy looked relieved. One of the guys tells us the entire company is going through a major "crisis" and people are being fired / let go / whatever. Our sales guy had to leave, our main contractor left. (I'm assuming this was why they were so eager to get a check?) #2 - One of their former workers showed up at our door asking to borrow $20. Mind you, I was super friendly with everyone while they were working - it was super cold, but I made sure they had coffee each morning & snacks. But. really? Showing up to my door asking for money? #3 - A couple of months go by and spring comes, we go out to really inspect and find quite a few issues that aren't ideal, but I was giving a bit of grace as it was cold and they were so fast and it was minor. But then: Spring storm comes and the same piece of our siding comes partially off. We call Ganser. nothing. We call Ganser again. Someone comes out and "fixes it". Summer storm - guess what? Same piece comes partially off - We call Ganser. nothing. month 2 - We call Ganser again. nothing. month 3 - We call Ganser again. nothing month 4 - It's close to thanksgiving We call Ganser again. nothing. month. Holidays pass and still no word. The next spring, I call - they send someone out within a day or two and "fix" it again. I don't need to tell you what happens next - Spring, Summer. repeat. This time the entire piece of siding get ripped off. My husband starts the call - no response - call again cycle. Once they finally decide to call back they send someone out, the one guy fixes it and attempts to leave. I noticed it was short - and called him back before he drove off. The other guy there, moves it a little, and he bolts the piece into the house. Tells us it's totally messed up and will need to be replaced. We call Ganser while the guy is here, and tell them. That was at least 4 months ago.... we were told it'd be fixed "correctly" this next time but they need to order stuff and have someone come out. We've called. We've emailed. We've sent pictures. NO RESPONSE. This is really a last effort attempt to get some sort of reply, before we figure out what other options there are. Please do yourself a favor and go somewhere else. The cost does not match the quality or customer service.

    Mt Horeb Glass & Mirror - glassandmirrors - Updated June 2026

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