I am a new client who has boarded my dogs often previously. I came to Mt. Tom because they have a bit more flexibility in their program, which is exactly what I was looking for. Gina and Katrina are extremely accommodating whenever I call or have a question. I was given a tour of the kennel without hesitation. It was extremely clean, well organized and well staffed. The staff so far have been very professional, handled my two dogs with obvious experience, yet they were still warm and welcoming to both me and my two furry guests. My two large dogs are allowed board together in an indoor/outdoor run which is a big bonus for me. When I picked them up, they were happy, no signs of stress whatsoever. I will continue to board with these folks and I so apreciate the work they do to make our furry companions feel at home while we are away. read more

I just picked up my dog after he was there for 12 days and I am appalled. He is covered in feces and when asked about it the guy working stated he had no idea. Which either means they pay zero attention to the dogs there or their advertising about making sure your dog is treated like on of their own and they will maintain cleanliness of the dog and pen is utter bullshit. I will never board my dog here again, I was not offered any sort of reimbursement. Even a free bath would have been nice considering is grooming and boarding. Absolutely ridiculous! read more

I will NEVER bring my dog here again! I have a small, blind, Shih Tzu that I took to their grooming/butcher shop this morning for the first time. Our regular groomer (The Good Dog Spot) was fully booked so we found another one nearby that had an opening (this place). I gave them VERY specific instructions for cutting his hair. Not only that, but I also provided a few pictures as a reference point to how he should look after grooming. I have always asked a groomer to cut the hair on the body short and leave the hair on the face and tail longer. Simple, right? They completely butchered him and cut everything short (including his face). My baby looks like some sort of rat now :( Moreover, the haircut is just actively bad. There are medium-sized patches of longer hair ALL over him. Now, aside from having taken my dog to numerous groomers in different cities I've lived in, I used to be a dog handler at a boarding/grooming place. One of the main things when discussing your dogs hair is grooming it specific to the breed. My dog HONESTLY looks like a giant rat, not a Shih Tzu. This is the WORST job any groomer has ever done on him. They have no idea what they're doing. I shell out the money to get him "professionally" groomed SO that he doesn't have to look the way he does now, say if I were to cut it or some one who doesn't know what they're doing. I feel horrible! The holidays are coming up and he usually gets all the attention because he's "the adorable blind dog with the soft fur" that everyone wants to cradle like a baby. Unfortunately, my, less outspoken, partner was the one who picked him up, but I fell to the floor when I saw him come through the door (and sparked a little tiff with my partner for even paying and not saying anything to the groomer). I take my haircuts (for myself) very seriously and thus my dogs as well. THIS IS A BAD GROOMING JOB! NOT A PROFESSIONAL JOB WHEN IT COMES TO GROOMING! Bottom line, DON'T GO HERE!!! read more

I have used this groomer for my long haired cat and she came out looking like she got a hair cut with a chain saw. The fur was choppy and since I only want her chest hair cut you would think they would blend it in with the sides if her body. Nope didn't do that. Now she is sporting a cat mullet. Also I saw them allow a dog to fall off a table and land on its back. I thought this was negligence on their part and I don't recommend these people to anyone. Bad experience. read more

I brought my two golden retrievers up to Mt Tom Groomers and there is a young lady name Sarah that does the grooming and she did a wonderful job making these Golden's look beautiful. I would 100 percent bring them back to her again and trust her with my dogs. Thank you Sarah for caring so much about my dogs read more

KENNEL REVIEW: The other reviews on here are for the grooming, which we did not utilize. We had our dog boarded at the kennel for about 10 days, so thought it'd be helpful to have a review on here for that. STAFF: The staff is amazing, nice, caring, and actually care about the animals. We were very happy with the level of customer service, they were understanding as to our situation (in-between apartments) and helped however they could. They asked a lot of questions to be sure that anything that would make our dog's stay more comfortable would be made available to her or brought with her (I.e., her favorite blanket). In short, they actually care. :) COST: Very inexpensive. Wish they would list rates on their very basic website, but our dog was $18/night, which we were happy with. FACILITIES: The ONLY reason I didn't give five stars is that the kennels themselves need some updating. The staff works very hard to keep them clean, and succeeds at that. The rooms are an appropriate amount of space, the dogs have access via a doggie door to their own outdoor area for bathroom needs. Nothing fancy. Thanks Mt. Tom Boarding/Kennel! read more

We have taken our dog here several times. Have NEVER had an issue. Our poor girl has skin issues, severely allergic to fleas and has separation anxiety. We have always picked up a healthy and very happy to see us dog. read more

Has taken great care of my animals - for weeks at a time! Has also provided meds as prescribed at no extra cost and has been receptive to any wants and needs. Friendly and welcoming. read more

We SO appreciate the efforts and care the Mt. Tom kennel staff provide for our dog while we're away. We've been coming here for over 15 years, with two different dogs, and have always been impressed with the friendliness of the staff, the attention to our dogs' needs and the very fair prices. The best endorsement of all? Our dog walks into the office with tail wagging, and doesn't look back over her shoulder as she trots away to her accommodations. She's happy; we're happy. Thank you, Mt. Tom Kennel staff, for being there for us and our dog. read more

Boarding Kennel Review: We have taken our labradoodle here multiple times while we travel since moving to the area in March. We have not been disappointed she always comes back happy and healthy and the staff are wonderful to work with at the boarding facility. read more

I have been taking my dog to this kennel for about 7 years, all this time they were extremely professional and took excellent care of her until yesterday, after I brought her home I notice she wasn't moving and was having issues walking, when I checked her I saw an open soar on her left paw and she was covered with bite type of injuries all over her body. Long story short, I left them 2 voice messages that afternoon and when i called them back the next morning they just apologized, I offered sending them the pcitures to review with Dr. Linda, the owner of the place. I received a call few hours later from someone that works there, not even Joe the manager, and his explanation was that my dog had skin problems in the past when Dr. Linda was her vet (for obvious reasons I stopped taking her to this vet) and that my dog chewed her paw. I had this dog since she was 12 weeks and she NEVER did this to her before. I am extremely disappointment and since no one took the time to offer me an explanation and at least to cover with the med expenses I feel the need to voice my frustration. I rather pay $20 a day and take her to a better kennel, don;t waste your time or money go somewhere else. read more