HORRIBLE!! Buses are either up to 20 minutes late or leave early. Unreliable service, too expensive.

I must ask why would you turn away a disabled veteran with with an amputee and a service animal at night time when your rules specifically State what can and cannot be brought on the bus relating to the service animal and how that animal is supposed to ride. I believe the driver was 622 I'm not sure really but the video will show if the rules have changed you should post them at every bus stop tomorrow if they haven't he may not have seen my idea I had but if that's the case he shouldn't be driving at night time anyhow we'll get to the bottom of this very very poor service very disappointed be aware of veterans beware thank you. read more

Place is dirty, lack of helpful signs for where to board which bus. Good luck trying to catch a bus there at night, they seem to cancel a lot of the later buses so you may be waiting 50+ minutes for a bus to come. read more

I've been on enough transportation to know good versus bad. Although the service isn't always the best in the windows, the kiosks to buy bus passes is very efficient. Also, you choose your pass before inserting money which helps you to make sure that you will be getting the right pass. The maps on display include the times each bus comes by the center, which is also helpful. When open, it's nice and clean. I've never been harassed after dark and closing, although gang crime has occurred here very rarely. Once I was here after eleven coming back from a concert at the Santa Barbara Bowl and felt safe read more

It is obvious that there is a lack of people wanting to work but MTD really has a horrible job choosing their drivers. Most are old and underpaid and you can tell how miserable they are. The worst yet is Bill the mf who drives line 20. He's always in a bad mood and not to mention how he discriminates people of Hispanic decent and also disabled people. Today I heard one of his coworkers tell him there was still time left for his departure and he just got on the bus and started to head out of the center and that's when a man walked up to the door and he just looked at him and ignored him and continued driving almost hitting the man. The man then tried meeting him at the line where all the other drivers stop for last minute onboarding but this fkn btxh straight up didn't even yield at the line. This was one of the many times I've seen him act this way and it has to stop. MTD was bailed out by the government and wouldn't be around if it wasn't for it and they act like straight up bitches. But like the other post mentioned, karma is a bitch. read more

MTD Transit Center - Public Transportation Near Me - Santa Barbara, California

The MTD is completely horrible and slimy business to deal with. They damaged my car (which it is completely totalled). I went through their claims process and they denied my claim without a reason. They are a horrible business that wouldn't pay for the damage they caused nor did they own up to committing the damage. I'm a student who cannot afford another vehicle and can barely get a loan for a car so now I'm screwed because these slimy people refused to show integrity and own up to the fact that they hit my car. Just a word of advice, karma is a bitch and you'll get yours.... read more

MTD Transit Center - The MTD is completely horrible and slimy business to deal with and they damaged my car.. now I'm a student w/no vehicle - Public Transportation Near Me - Santa Barbara, California

The worst public transportation. It'd be great if these folks actually arrived in time, or show real time display. I have not seen their main center upgrade in anyway. Some of the drivers are assholes. They also don't let people know if they're doing detours; I got in a bus only to find out that they're not stopping nowhere near where I needed to get off. I don't know who's running this show but it looks like they don't care about their customers. read more

Worst attitude of any bus driver. They are usually very pleasant. NANCY ... I got on her bus to go to surgery and the driver states she needs the money for me to ride the bus. I had just got off a bus that turned into another bus route 24x to 6 ... and then I got on her bus. The transfer was bad and was going the other way she said.. I showed her the Webpage and the page that told me to do that route. She did not want to see that. Then she said she was late and put more money in or get off the bus. I put the money in and sat down. I did say I was going to call the bus company and complain. She said the number to complain was on the schedule. I have a new car by the way yet thought it would be fun to ride the bus. My mistake, as I had a ride home as the surgery required. I sat down to call, yet the bus was too noisy to make the call which I will tomorrow. I wish I took a picture because a man got on and made her more late because he had no money. That's another story yet she said nothing to him. Her bus was hot because it was 80 degrees and all the windows were open, no air conditioning. It is time to offer these rude drivers some customer service lessons. Please do so. The surgery to rid my cancer was fine and comfortable and I tried to keep this horrible service off my mind. . Thank you for reading this message. read more

I ride the 15x from IslaVista to SBCC almost daily and it's pretty routine as far as bus rides go. Yesterday was an exception. Our bus was quite full to point of standing riders throughout the length of the bus. So many people that a older Hispanic woman could not see to pull the stop request cable in quite enough time and the driver had passed just beyond the stop zone. The driver could see she was quite distressed at missing her stop, and here is where Anthony the driver of the 607 bus stepped up the service and brought in the excellence. He called the transit center to see if he had time for a short detour. We had another 15x either behind us on its normal scheduled route. And we were full. No more people could board anyway. The driver got the ok and took us a lil off route in order to put the woman a bit closer to being back on track. Almost everyone who was paying attention had a visible smile and I remember remarked with an audible ,"Kudos to the MTD driver for stepping it up, how cool," like something in that small act had restored the hope in the Goodwill of humanity. too often lost in the hustle of our busy lives. It was refreshing to see someone care about people actually getting where they needed to be and helping in whatever they could in that regard. Yay Anthony! read more

There's a few bus drivers that can make your day but the rest are rude and lack training in common sense or human interaction. I was threatened to be kicked off the bus for listening to a video on my phone for Snapchat for about 20 seconds. I was the only one on the bus at the time and the driver is yelling across the bus at me. They had a supervisor who came out to explain you need headphones to listen to your phone while on the bus. Completely understandable if I was listening to music or had my phone speaker, like I was accused of, but neither were happening. When I tried to explain what the driver had said, the supervisor dismissed what I didn't even have a chance to say. I'm glad they really care more about the riders actions than their employees actions. Aren't they the face of your company? This exactly I've heard so many bad things about MTD. Do better. read more

I am an SBCC student and do not have a car so I use the bus services frequently but today on July 2nd around 6:45pm taking the 11 I was really upset by the actions of the bus driver. There was a Hispanic man who did not appear to speak english when spoken to; he was dressed in black clothing that looked as if he was just getting off of his shift at work. The bus driver kicked him off the bus after the man didn't respond to him talking to him in English. The man peacefully got off and attempted to take his bike off of the front of the bus but the driver kept yelling and honking and drove off with the man's bike. Luckily one of the other riders went off the next stop and took the bike off and went down to bring it to the man but I am appalled by the racial treatment and straight up disgusting human behavior this bus driver treated this man with. Hopefully this review can help do something about this issue. read more

NEVER on time- sometimes never even shows up for the scheduled time, or just drives by with no one on board. Often comes early and LEAVES early, making everybody wait another 30-40 min for the next one. Unreliable source of transportation. read more

Buses never show up on time and sometimes don't show up at the scheduled time at all. Unreliable source of transportation.

Geoffrey the bus driver in line 11-6 is exceptionally rude. Telling people to get off without so much as an explanation to why. Driving the bus when people are still scrambling to their seats and not waiting for people who are clearly walking towards the bus. Hire someone else or tell him to do a better job. read more

Most santa barbara buses are reliable and clean. the express buses are great for intercity travel.

i was waiting for the bus and i saw 4 buses going the other direction and not even a single one going down and also when different buses are going mostly the same direction why do they have to leave at the exact same time?? that is not accurate read more

Wow talk about discrimination...i was on the stop waiting for bus 11 and the driver just kept driving..wtf is the point of been on time at the stop if your driver isn't going to stop i don't recommend people to treat your drivers with respect and I'm going to let this be know all over the web so people would know how poorly you treat the people that pay you US the customers read more

not a bad place to wait for buses I avoid it during school when students are all out and it does get busy they do need a bigger area for buses read more