1. MTH Equipment

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    Richmond, IN

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    9 months ago

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    Paul's Outdoor Equipment

    Paul's Outdoor Equipment

    2.8
    (9 reviews)

    Just yesterday I took my chainsaw into Paul's for servicing as it had lost a couple of screws that…read morevibrated out. Also needed a good cleaning. The girl behind the desk was very young and obviously a family member. She was honest with me and said they have had problems finding help and are extremely backed up, 4 to 6 weeks. She offered that she could look and see if they had the screws on hand. They did, and I purchased them for five dollars. She even checked my air filter and said it looked fine when I inquired about buying one. Her honesty and focus on getting me exactly what I needed was greatly appreciated. I can clean the chainsaw up myself and was simply going to have them do it as a convenience. But all small businesses are hurting for good help right now and the fact that she was focused on getting me what I needed and getting me on the road was greatly appreciated! Even though Paul wasn't available, she was obviously trained by And utilizing he is customer service skills.

    I called to get a price on a riding mower starter. The rep on the phone gave the price for the new…read morestarter. When I arrived, she put the starter on the counter but it wasn't in a box so I asked her if it was new and she said yes. She said they keep the starters in a tube. The started had some wear on the gear and a little grime on the starter. Since I was persistent, she showed the starter to the owner who said it was used and said he'd sell it to me for $50. I told him I wanted a new starter and was told it was new over the phone. I didn't buy the used starter as I didn't know the condition of it. Secondly, I asked the owner if he had a used deck for my garden tractor. He said he had one but wanted to know how much I would pay for a $1000 deck. Was messing with me but I thought he was trying to convince me or condition me for a lesser but still outrageous price. He said he had a used deck for $500 which I thought was being greedy. He then took me to a large amount of mowing decks that have been out in the weather for years. He showed me one and told me $300. May have not been a bad price if it wasn't exposed to years of weather. Seems like the owner is a greedy person that would rather let the parts rust to hell before moving them at a reasonable price. I wasted money on gas and 1 and a half hours of my time. I tried to patronize this nearby business and was willing to pay approximately 20% more than an online parts supplier. I then bought the part online. I will never go to Paul's Oudoor Equipment for anything. It was a disgusting experience.

    C&C Outdoor Power Equipment

    C&C Outdoor Power Equipment

    5.0
    (4 reviews)

    I stopped in on Saturday to look at a zero turn mower, I walked in at told the staff I was not…read morebuying on this day, just looking and getting info. I explained that I was looking at the Bad Boy Elite with a Kawasaki engine. We discussed pricing and warranty, then even though it was misting out we walked outside and looked at the exact mower I was interested in. I explained that due to a bad back I was looking at comfort more than anything else, they recommended adding an adjustable Suspension Seat. I was very please with the information provided and was even told they offer a lifetime power train warranty as well. I was very pleased with the knowledge of the staff here and would be happy to call them my outdoor power equipment dealer and service center.

    C&C is a locally owned business rooted in a trusted, long-standing Brookville family... and that…read morematters. When you walk through their doors, you are not just another sale... you are treated right. They have built their reputation over the years as a dependable mower sales and service dealer, and in recent years have stepped confidently into the tractor market... now proudly offering TYM tractors. I had the privilege of purchasing the very first new TYM they sold... and I can tell you point blank, it has been an outstanding experience. TYM is not new to the game. They have been manufacturing tractors for decades and have built equipment for many well-known brands. Since 2010, they have carried their own name... and it shows. These tractors are loaded with features you simply do not find on many competitors in the same class. And here is what truly sets C&C apart... after the already strong 6-year TYM warranty, they back it up with a lifetime powertrain warranty. That level of confidence and commitment speaks volumes. In my humble opinion... you will not be disappointed with either TYM or C&C. If you are in the market, do not hesitate... stop in, talk with them, and see it for yourself.

    Outdoor Power Equipment

    Outdoor Power Equipment

    1.0
    (1 review)

    Update 12/7/25: my husband was going to take the mower off of his trailer today and it would not…read morestart. Seems the battery was tampered with and the bolts were intentionally drilled out. When my husband texted the owner about this. He denied anything to do with it but felt the need to insult not only my husband but insulted my physical appearance as well. Very unprofessional behavior. Especially since I had nothing to do with this entire matter other than physically being there with my husband when he finally released my husbands mower. Just pitiful and disgusting behavior. 12/6/2025: This business is not professional at all. My husband bought a mower from this company and since they work on small engines he had them work on his 4 wheeler. Well when they called him to pick up the 4-wheeler the told him it ran fine but when he got it home and tried to run it the 4-wheeler would not run off of choke. He told them it did not run properly and that they didn't fix it properly so he requested a refund. Ever since then he has had nothing but trouble with these people when he has had to take the mower in to get warranty work done on the mower. The business owner never told my husband up front that the warranty company had to pay for the warranty work before he could pick up his equipment. Which the business owner had let him pick up the mower as soon as the warranty work was done in the past before the warranty company paid them. My husband was in contact with the warranty company as well and they had told Him and gave him proof that they sent payment to the business for the warranty work. The business still wouldn't release my husbands mower to us. During text conversations regarding the mower and the warranty work and the warranty payment the businesses owner told my husband that he needed to take the bad reviews off of Facebook or he would get my husband fired from his job, he also told my husband that he would charge him money if my husband called the police out to his business to mediate the situation . This business owner threatens his customers with petty fines when he doesn't personally like the customer. During a phone call my husband had with the owner the business owner flat out told him he was charging him money for the police being called out there just to "get his panties in a wad" among other tasteless things over the phone call including calling my husband a cry baby and making defamatory statements about my husband. This is not professional business ethics in my opinion. Nor is it professional for a business owner to treat a customer this way over a petty issue. When a customer says that something they paid for wasn't fixed correctly and wants a refund the business shouldn't stoop to be petty to the customer over it. The business owner filed a no trespass on my husband over all of these issues, which my husband has no problem with nor does he have interest in returning to this business anyways.

    MTH Equipment - farmequipmentrepair - Updated July 2026

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