We brought in our mower that was 2 months out of warranty. It wouldn't start (it had a guaranteed…read moreto start system). We were told the carburetor was clogged. We paid for the repair and tune up, and when we got it back, it was extremely loud, apparently, during the repair he had punctured the muffler. I asked if he would fix it, but he wanted to charge extra to fix the muffler. This was just a month outside of the warranty, and with it. Still being a pretty new lawnmower we were expecting it to be back to new condition after repair Over the summer, it continued to struggle to start, but it would start. Now about six months after the repair, it's not starting, the muffler is still loud and shot, and it almost feels like more damage was done to the lawnmower than was repaired. It looks like we need to pay to get it fixed again, but at this point, we're wondering if we should just buy a new one because of all of the extra damage. Even with the noise canceling headphones the damaged muffler is so loud that it makes it hard to mow having autism spectrum disorder. A part of me has wondered if I even got the right lawn mower back. I'm pretty sure I did, but there were new issues after the repair that didn't exist before.

My walk behind lawn mower had stopped working, and wouldn't start, no matter what I did. I saw…read moregreat reviews for Neighborhood Lawnmower Repair and decided to give them a try. I made the 30 minute drive with my mower to the repair shop. The man I dropped off the lawnmower to was friendly, knowledgeable, and provided me a time frame of at least 3 weeks, which was perfectly understandable. He gave me an estimate of $127-187, mainly from the tune up. He said he would contact me before he added on any parts, which would raise the price. 30 days had passed, and I had left a few messages with him (about day 26-30). Unfortunately, I did not receive a return call. Day 40 arrived and I was getting worried because I could not reach someone at Neighborhood Lawnmower Repair. By this time, I had payed a business to service our lawn about 3-4 times. I called the repair shop and finally received a call back. I was told the mower had received a tune-up and a new carburetor. I did not receive a call about the added part, which would have helped in deciding whether to keep the mower or not. I stopped by to get the mower, and when he tested it, it did work. He apologized, I accepted and left. Although I disliked wasting time and fuel, I also realized he could have just let me leave with a non-functioning lawn mower. The next week, he told me what he did to get it running again, and it would be ready for pick up. I returned and he started up the mower for me. It worked, sounded good and was ready for mowing. That's when I received the hardest hit...$222 and change. That was a HUGE hit, especially when I wasn't informed it would be that high. I payed, took my mower and went on my way. I had did the math: The repair's total was $222 + $180 for lawn service, which equals $402...the price of a good electric mower. The good: Neighborhood Lawn Care knows how to repair, tune-up and recommend lawn mowers. They are an honest company, when it comes to releasing a working/repaired mower. They could have let me leave with a non working mower the first time, but didn't. The bad: Neighborhood Lawn Care suffers from poor communication with customers regarding almost every step of the process. I understand business can be overwhelming, especially when there is a lot to work on. However, good communication will keep people coming back. I didn't know what was going on with my mower for 40 days -- no call and couldn't reach anyone. I was told one price as a variable estimate, only to have a sizably large price increase. When I asked for a possible discount for the non-communication, wasted trip, extremely long wait and sticker shock, I was told that was a discounted price. If you have the time to wait over a month with no communication and the large amount of money to spend on your mower, this is the place for you. They do know how to fix mowers. However, (for me), this just wasn't worth the wasted time, fuel and money.

Wagner repairs and services all my small engine equipment; lawn mowers and snowthrowers. They are…read moreprofessional and friendly; their quality of service is excellent.

On may 19th,2017 I came in at 8:00 am when they opened for the day and told the salesman[Terry…read moreWagoner] I was interested in a new Toro self-propelled lawn mower. He proceeded to show them to me. I bought the all-wheel drive model. Then I saw the Stihl trimmers and he showed them to me. I decided on the FS-56-RC. I was really impressed with how Mr. Wagoner took the time to explain to me exactly how to start and both the mower and trimmer. I have had had the mower and trimmer for 3 months and both of them start very easy and are the best I have ever had. I highly recommend Wagoner Power Equipment.

Excellent work and very reasonably priced! Needed welding repair on a mower deck, dropped off the…read moredeck in the afternoon and picked up the next day. Thanks Joe! Saved me a ton of time and $$.

very helpful. picked up my generator as I don't have a truck. had it repaired…read more in less than a day ! brought it back and started it with one pull. young guy just starting his business. will use him again if needed.

I had been trying to fix my snowblower for about a year. I am no mechanic so I had no luck. Once…read moreShawn showed up, it was running in 15 minutes. Now I am waiting for the first snowfall, so I can play with my fixed snowblower.

Extremely unprofessional and disappointing experience…read more I reached out to this technician for a simple job, but before even completing any work, they made a number of false assumptions--claiming we pay poorly, comparing us to overseas home warranty companies, and refusing to follow basic communication procedures. They also took offense to being asked not to discuss job details directly with tenants, which is standard in property management. Instead of discussing the actual job or offering a professional response, they sent a long, disrespectful message full of assumptions and accusations. This attitude reflects a clear lack of experience in working with vendors, property managers, or structured workflows. If you're looking for someone reliable, communicative, and focused on the work--not drama--I'd suggest looking elsewhere.

I stopped in on Saturday to look at a zero turn mower, I walked in at told the staff I was not…read morebuying on this day, just looking and getting info. I explained that I was looking at the Bad Boy Elite with a Kawasaki engine. We discussed pricing and warranty, then even though it was misting out we walked outside and looked at the exact mower I was interested in. I explained that due to a bad back I was looking at comfort more than anything else, they recommended adding an adjustable Suspension Seat. I was very please with the information provided and was even told they offer a lifetime power train warranty as well. I was very pleased with the knowledge of the staff here and would be happy to call them my outdoor power equipment dealer and service center.

C&C is a locally owned business rooted in a trusted, long-standing Brookville family... and that…read morematters. When you walk through their doors, you are not just another sale... you are treated right. They have built their reputation over the years as a dependable mower sales and service dealer, and in recent years have stepped confidently into the tractor market... now proudly offering TYM tractors. I had the privilege of purchasing the very first new TYM they sold... and I can tell you point blank, it has been an outstanding experience. TYM is not new to the game. They have been manufacturing tractors for decades and have built equipment for many well-known brands. Since 2010, they have carried their own name... and it shows. These tractors are loaded with features you simply do not find on many competitors in the same class. And here is what truly sets C&C apart... after the already strong 6-year TYM warranty, they back it up with a lifetime powertrain warranty. That level of confidence and commitment speaks volumes. In my humble opinion... you will not be disappointed with either TYM or C&C. If you are in the market, do not hesitate... stop in, talk with them, and see it for yourself.

They stand behind what they sell. I wasn't happy with my equipment selection, was able to return…read moreit (after using it) and get a different model for only an additional delivery fee. Who else would do this. They now have a customer for life. Thank you very much, I am super pleased.

I purchased an Exmark mower from the Middletown, Ohio store. During hot weather it had a problem:…read morewhen the parking brake was set, the engine would shut off and would not restart until the mower cooled down. I returned it while it was still under warranty. I was told the problem was caused by spring tension and would correct itself over time. It did not. I can find no indication that this is a recognized characteristic of the mower, and the explanation makes even less sense now than it did then. Because the failure is temperature-related, it should not have been particularly difficult to investigate. A heat gun could have been used to selectively warm suspected electrical and safety-interlock components until the failure was reproduced, allowing the defective component or circuit to be isolated. I believe they were unable or unwilling to properly diagnose the mower and gave me an explanation simply to get me to accept it back without repairing it. Had they honestly told me they couldn't reproduce the problem, I could have continued pursuing it while the mower was still under warranty. When it became clear that their original explanation was incorrect, I returned. By then the warranty had expired, and they refused to repair it under warranty. That is unacceptable. A customer should not lose warranty coverage on a defect reported during the warranty period because the dealer failed to properly diagnose it. I strongly recommend dealing with a dealer that takes warranty complaints seriously and is candid when it cannot reproduce a problem. Corporate management should review how this was handled. I intend to file a formal complaint after giving the dealership an opportunity to respond.

On Friday afternoon, I dropped off a snow blower that hadn't been started in a few years. John took…read moreit in with a smile and a handshake. On Monday, he called to say he was finished. On top of the incredibly fast and happy service, the work was two-thirds the price I was expecting.

after taking my lawn mower to them i had to take it to a real lawn mower shop to get it repaired,…read morelost use of my mower for three weeks, had to pay a neighbor to cut my lawn. Sess put the wrong parts on my mower, would only refund me the cost of parts he put on but not the labor. Very rude person also. said i brought him a piece of junk to work on.

Could be, should be.... BETTER....BUT, lack of communication & information leads to frustration &…read morepoor customer service & satisfaction. I reached out to BPS to service my Kohler generator. The salesman at that time Jeremy Van Dyne was nice, informative & active in my new account. Then he disappeared. All calls & emails went to voicemail and/or either unanswered or unreturned. Several months later another salesman Alex Abud reaches out following up on my emails apologizing for the delay in responding. He notifies me the previous salesman was terminated but they never discontinued his phone extension or emails & had no knowledge of my messages till today & apologizes. How can a company terminate an employee w/ out ensuring his customers of no service issues including another sales associate. On the phone Alex reviews the original service proposal w/ me which I approve w/ my signature & tells me he'll forward it to the proper people for processing & again apologizes but when I ask for more information he offers nothing. Two weeks passes & no further information. My calls, text messages & emails to Alex go unanswered & unreturned. Third week a call from Abby Cherry in accounts payable comes & asks how I want to pay for the service. I asked what happened to Alex & I'm told that's how they operate now & again how do I want to pay. Credit card is used, digital receipt is offered & received to my email. I requested & got hard copy in the US mail, I was told someone would be in touch about scheduling. Two more weeks passes & nothing. All calls & voicemails to Abby ignored. My frustration reaching a boiling point w/ the lack of communication I reached out to the better business bureau & filed a complaint & submitted the sales receipt for their records. They contacted BPS about the complaint. One week later the service dept reaches out & states they're 2 weeks behind & can fit me in on this date two weeks away, do I want the appointment. I asked why no calls to this point & told that's how we operate now. I took the appointment & asked to be called when tech was enroute to the house. They returned a message to BBB stating they had scheduled me and apologized for any misunderstanding. The technician Doug, didn't call & had no notes regarding it. I expressed my frustration & why. His understanding & customer service was forthcoming & refreshing. He apologized stating I wasn't the only one. His knowledge & service of my generator was/ is impressive & first rate, explained everything he was / is doing in great detail and ensured my satisfaction. This review is being elevated to 2 stars because his field service was first rate & he deserves an honorable mention. The rest of the process was / is infuriating & insulting at best.

From the owner: We would like to inform you that our Moraine location will be closing permanently effective…read moreNovember 22, 2024 after careful consideration and in alignment with our ongoing efforts to better serve our customers. We want to assure you that we are committed to providing uninterrupted service during this transition. For future needs, our team in Middletown is happy to assist you. Our business hours at the Moraine store will be Monday through Friday 8 am to 12 pm, closed Saturday & Sunday. Thank you for your continued support.