In the beginning they were very good to me. Then during Covid they said they would help people they…read moredidn't help anyone. All they did was put off your payment and then as soon as COVID was over (which by the way it wasn't over at all) they demanded all of the money upfront. I borrowed tons of money to keep my policy going and after paying this money not even a month later their threatening to cancel my policy if I don't come up another payment that's over $1000.00. Yes, like all the other reviews they tell you they will call you back and you never hear from them. A collection agency contacted me as well trying to collect on money not even owed to you. Where do you get off trying to collect money after canceling my policy? Im actually doing so much better now paying much less for more insurance with another insurance company! Stay away from Allstate!!

They are the worst insurance company and agents I have ever worked with!!! I wish I could give 0…read morestar! They do not care about their customers at all! Please keep away from them! At first, they changed my policy without telling me when someone left the policy. When I called, instead of apologizing, they made up all the excuses and try to cover their mistake. Then, a few months later, because I owed them $18 they canceled my auto insurance almost two months in advance, which caused RMV to revoke my registration! I knew it from the letter of RMV! I had to go to RMV, spend $100 to re initiate my registration!

Excellent service... people here are easy to talk to and extremely helpful and honest…read more Thank you, Rosalie

I'd like to say Thank You to Don Schemack from MacDonald and Pangione insurance for doing excellent…read morejob in helping me to find the best possible deal for all of my insurance needs. I am very happy with the services I have been receiving and would definitely recommend this company to anyone. Many thanks! Y.Pr.

Been with Michaud, Rowe and Ruscak for years. They are great to work with. Always very attentive…read moreand prompt. Whether if it is a phone call or an email, they are always on top of things. I was sad to see my contact there retire, but they quickly alerted me of who my new contact would be. Great insurance professionals here.

These gals rock! OK…read moreso I shouldn't sound so thrilled about insurance but let me explain it this way: I've been with them over 20 years and they're still going strong. I started with auto insurance and due to a series of unfortunate run-ins (literally) with other drivers, I've been in over 15 auto accidents. The first was my fault and every other one was the other driver. Seriously! Who else do you know who's been rear ended THREE times while at a complete stop? Trudy and Linda and now Trish help me with the rental and the accident report and the other guys insurance company and all the other crap that goes along with an accident. One time my fuel tank got pierced by a metal rod on the highway. I had the fire department there and my car was spewing a full tank of gas all over the breakdown lane. When I called to tell them what happened (my second call after AAA) Trish even came and got me and brought me to work. How awesome is that?!?! When I bought my house, I went to them for my homeowners insurance. They work hard to make sure you get the best deal around as far as pricing is concerned. They tell you all those stupid tid-bits you'd never know about insuranc-y things like umbrella insurance. Who knew? So if you need a great insurance agent who can handle all your needs call the gals at Michaud, you won't regret it. Did I mention they rock??

Have been a long time customer, at first with auto. But made the change to add home ins....great…read moresavings. Very friendly and professional office. Enjoy the fact I can always know that my questions will be answered.

Cowan Insurance has been our insurance company for many years. Very professional and…read moreknowledgeable. Larry and his staff are quick responds to our business needs. Larry and his staff are the best!!

Excellent customer service! I had previously used Cowan Insurance for vehicle insurance years ago…read moreand they were always very accommodating, reasonable and pleasant. I recently contacted the office again for homeowners insurance and received a quick response and excellent customer service once again! Larry went above and beyond to obtain a quote that I needed immediately and was able to provide us with the coverage we needed. Also, it was awesome to see the same girls at the front desk, that truly shows how well the business in general is ran. Thanks to Lynn, Jessica and Stefanie for always being extremely helpful, patient and kind! Keep up the good work :)

Lindsay goes over and above the call of duty EVERY time! Insurance is pricey and complicated and…read moreshe facilitates it all!

My family has been using Lisa for generations. Absolutely amazing! My grandparents my parents and…read morenow I use Perocchi

From the owner: Perocchi Insurance Agency is a family owned business serving the Merrimack Valley and all of…read moreMassachusetts since 1989.

Rotten people!! I have been with them for 25 years for roadside assistance. I pay for 2…read morememberships, and have done so for many years. Today in NH its 5° outside and I called the Andover Mass location for a tow. I am sick so I had my sister put the key on the driver's seat so I would not have to get close to the driver. When he showed up I spoke to him from the end of my driveway and told him the key was in the car. He said he needed a flatbed and someone else would be here. I waited 1 hour then I got a call from dispatch telling me that the driver wasn't comfortable towing my car!!!!! What the F#÷+ AM I PAYING FOR??? NOW I AM OUT $175 TO HAVE ANOTHER TOW COMPANY TOW MY CAR 2 BLOCKS!! TRUST ME!! IM NOT DONE WITH THEM!! THIS IS DISCRIMINATION!!! I HAVE SOMETHING SPECIAL JUST FOR THEM! THIS COMPANY IS HORRIBLE!!! THERE ARE BETTER AND CHEAPER 24 HOUR TOW COMPANIES TO CALL!!

The headache of waiting for a tow and multiple follow up calls are not worth the membership fee…read more Over three hours for a local 1.5 mile tow. The office will give the excuses of a heavy call volume, doing everything we can, not enough help, driver had to make another stop...yada yada yada. They will promise a manager will call you back in five minutes and never receive a call. Typical big business run around. Better off just putting towing on your insurance policy.Cheaper and more efficient than using these Bozo's. I finally had enough and had to call another tow company. AAA never showed. Nice huh? Tomorrow I will be cancelling our three memberships.

I wish I could give them zero stars. They've been nothing but issues since I bought my home 2 years…read moreago. So I got new insurance. Sullivan continued to Bill me for 4 months after cancelling. I kept calling they kept apologizing saying it would be fixed. When it came time to reimburse me that money they made the check out to the last homeowner and wouldn't fix it! Stay away.

They are not professional at all!!! I called to get a quote for my house and a car insurance. After…read moretook my phone number, she told me that she will call back with quotes but never did. That's ok. I chose Amica insurance. I guess they didn't want our business.