Yelp One-Star Review for San Diego MTS (Bus 2602, June 13, 2025)
Severe discrimination and neglect witnessed today on MTS Bus 2602.
The driver of Bus 2602 refused service to a homeless man in a wheelchair who cannot speak or walk. This man has been seen daily for nearly two weeks--he is peaceful, clean, and causes no harm to anyone. The driver flat out denied him access and left him stranded -- fully visible to everyone on the bus. This is a clear violation of ADA law, civil rights, and basic human decency.
To make matters worse, the driver is operating the bus at freezing temperatures with no regard for the passengers who are shivering, while he sits isolated in his personal climate bubble. He has absolutely no care or concern for public comfort or dignity.
This driver should be immediately terminated and investigated for discrimination and failure to follow MTS policy and federal ADA regulations. His behavior reflects poorly on the entire MTS system.
Complaint filed: Ref# 427-397-841
Formal Complaint to San Diego MTS (For Internal Submission)
Subject: ADA Violation, Driver Misconduct - Bus 2602 (June 13, 2025)
To MTS Management,
I am submitting a formal report regarding a disturbing incident that occurred on Bus 2602.
The operator refused boarding to a disabled, non-verbal man in a wheelchair who has been peacefully present in this area for weeks. He does not pose any threat, is clean, and has previously ridden the bus without issue. The driver violated ADA regulations by denying him public transit access and left him stranded at the stop. This is not only illegal, it is inhumane.
Furthermore, the driver has the bus climate system set at dangerously cold levels, ignoring repeated discomfort expressed by passengers. His disregard for both public service and public safety demonstrates a complete failure of duty.
Immediate termination and investigation are warranted. If MTS cannot enforce proper policies to protect the vulnerable and serve the public fairly, this reflects systemic failure.
Reference complaint # 427-397-841 read more