Greyhound Bus Station San Diego is not the best place. Has some super shady characters all over. Dirty AF and the busses are usually never on time. Busses are dirty and not well maintained. read more

It's was a good trip going and coming back home the drivers are super nice and really friendly

The buses smell like hell. They can at least clean them every other stop. Never again will I take greyhound. Next time I rent a car. These buses stink read more

For the many that have ridden the Greyhound Bus from the many other cities and the many states there have been many changes and the many cities may have moved stations around and there are other cities that have closed stations due to unforeseen situations. With the many years that the Greyhound Stations have been in service many times the Greyhound Service has been used by the military and those that are coming home from the service going home to see the family and friends. With the city of San Diego had one of the largest Grey Hound Stations which was located off the main street f Broadway and Fourth that was located behind the William that is now the Currant Hotel. San Diego Grey Hound Station was one of the busiest and when it was moved to 12th and Imperial with the new construction of the Hotel area around the hotel was changed over and the station had to be moved. When the station was placed over near the 12th and Imperial where the main MTS Transit and the bus stations for the Coronado and South Bay area of San Diego. From the many Bus Stations that have been here in San Diego have been changed over to the many Express and the many city busses that service the many malls and the State Parks. Greyhound Bus lines they were the ones that you would see coming down the side streets that would head toward the Downtown area where they would pull off to the stations that were behind the hotel that was the first station. With the many city changes and the remodel of the many sites Greyhound had to place the station to one location that wads close by the freeways and the offramps. In the bottom line the 12th and Imperial has been closed and the station has been torn down with the location of the station it was one that had problems, yet the station was able to operate. With an alternate station which has been used at the state park and the parking lot area which has n0t been verified will be looking for the new station of San Diego the farthest that is in the City of El Cajon and the next one that is located into the city of Oceanside. For those that maybe traveling by Greyhound you may want to use the Oceanside terminal or travel to the City of El Cajon Terminal which is located at the Transit Trolley station. As a Yelp Elite Reviewer there were many times that I had taken the trips on the Greyhound, and it was long bus rides and the many stops to pick up passengers the sounds of people sleeping for may you had to have a Walkman or something that can help you relax. The many grey Greyhound trips were in the most parts it was so many things to see, and the stops were many yet some of the places were of Arizona and the great Grand Canyon and the many stops in between. As a yelp elite with the many years that Grey Hound has done, they have been on the forefront of travel. read more

See all

Not to be confused with Playhound (someone who never works) or Crayhound (the company with psycho bus drivers) (oh wait that is this one too). Located at 12th and Imperial is this transit station, which basically is the heart of all transit for the San Diego area. And we be talkin everything - from buses, both national and local, and trains and trolleys and you name it. The Greyhound station is basically next door at the Southeast corner of the huge terminal, which is pretty cool. It's right under the shadow of this beautiful city and its sexy skyline, and definitely one of the best Greyhound stations in California, despite being quite small, which honestly they all are. read more

Greyhound Bus Station - Grey area - Bus Stations Near Me - San Diego, California

Bad experience with booking agent....They booked the wrong date and it cost ME $225 to correct their mistake

I arrived at 6:45 am ready for my 7:05 am bus ride. As soon as I arrived I was informed the bus was delayed 2 hours. The 2 hours passed and the attendant still didn't have an update nor could he get ahold of anyone to give us a time frame. We were then given an update of 10:15. Another bus arrived heading to Los Angeles at 10:15 but none of the people who had tickets from 7:05 were allowed on the bus. This was frustrating. After waiting outside in the cold/ sketchy area for 3.5 hours- I left. I missed a day of work, payed money for an Uber and waisted valuable time I should have been spending with my sister who was visiting from South Dakota. Update: it's been a month since the incident and have yet to receive my money back for a refund. I requested the refund online of my ticket price of $25.97 online. I will be taking this to upper management- it's not right they can get away with ripping people off. Update: I wrote a physical letter to the Greyhound company and I FINALLY got a refund. Sad that it took writing a physical letter to see action. read more

I didn't actually ride the greyhound bus here. I am basing my review on the check in of my aunt who i recently took here. The location was actually confusing. Since I was dropping her off there wasn't even a clear sign to where parking would be to drop off Greyhound goers. I was actually disappointed in that. As for check in, it was rather a fast and efficient. They had bathrooms but only available to the customers riding the bus. There is a HUGE vending machine for all your necessities. I guess just the area of where this bus station location makes me feel like its in a sketch place. But you get what you pay for. read more

See all

Worst customer service ever! Not only was my bus cancelled, but I was given no notification that it was cancelled. So I got to the station to check my bag, and the ticket counter people just told me it was cancelled and they were trying to help someone else. So now I have to find my way back home because I'm not going to stay until 9 the next morning to take the next bus ride home. While I'm trying to get an uber, the hired security was trying to kick me out of the well lit area and out in the street where there were homeless and people that were mentally unstable. So not only do they provide bad customer service but they don't care about the customers safety when they're no longer a passenger. I ended up buying a plane ticket to go see my fathers funeral read more

DO NOT TAKE THE GREYHOUND! They don't care about you, IF I COUKE GIVE NEGATIVE STARS I WOULD 1-THEY LOST OUR LUGGAGE, no one ever picks up the office number. They only send you to feedback. 2- BUS BROKE DOWN FOR 12 HOURS! Left us stranded with no food, no water, no sleeping arrangements and NO one came to HELP us. We had to wait for a passing bus to get on and then rushed us and forgot one of our bags in the broken bus! 3- NO DRIVER LAST TRANSFER- Last transfer their driver was 45 min late, then told us he couldn't drive for an hour legally- because they are short staffed and he had to wait till then to start so we waited almost another 2 hours after the 12 hour broken bus, no food, no shelter, no water, rude staff. THEY DO NOT GIVE YOU A REFUND AND DONT CARE ABOUT YOU! read more

Scary. The approaches to the station are lined with blocks of homeless tents next to each other. Also it's located in a rundown industrial part of town. San Diego needs a better Greyhound station or else the company doesn't care. There is no building to wait in. No convenient place to park or pick up travelers. Travelers wait alongside the edge of the short bus entrance driveway. I would be scared to be dropped off there or picked up at this location anytime of the day, but especially after dark. read more

The service was horrible. Rene Cross the driver was very unprofessional rude and reckless. She was driving recklessly and was very rude to all the passengers. read more

See all

Unfortunately there is no negative rating. I've tried traveling twice . First trip was canceled on a Sunday without notice. Second trip made as far as Santa Ana where my transfer to another Greyhound bus to San Ysidro was running late up to 3hrs. Without notice. We had to get together. Five of us passengers shared Uber to make it to our destination.( San Isidro). Driver also had attitude. By the way so far no refund after talking to ( Habib). Who I could not understand. No offense and I just could not understand. Their just trying to do a job. Greyhound is going down hill. Uber her was $220 . And way more comfortable. All the way , no stops, to Greyhound station San Ysidro. read more

OK, so the old SD Greyhound station wasn't great, but it was better than this crap. Mirroring another review, it's like I picked to "go straight to jail" card on Monopoly. I should have worn an orange jumpsuit. I used to love the San Diego Greyhound as I used to come to San Diego 2 weekends a month for a couple years from Los Angeles. It was a cheap, reliable route and the station in SD I was comfortable waiting at. Now, moved to a sketchier area of town and an outdoor bus station, this stop has hit my "never again" list of places. Even the Über cab that dropped me off here locked his car door when retrieving my suitcases from his trunk saying, "Oh this part of town, I close the trunk to see someone in my front seat about to drive off...keep to yourself girl." Geez. Moving on to service, I can understand if you are clearly homeless and they treat you harshly because they can no longer house those people (and they definitely did before, accidental or not) but when you come up and are clearly well dressed, well spoken, and very polite and they want to do a pat down to even let you take a seat, then there are real issues going on here. While there were a few super nice employees towards the end of my wait here (which was long because the bus driver of my route did not feel like driving that day and didn't inform Greyhound of that, so we had to wait an extra hour and 40 minutes while they found a new driver to come in) overall I was treated like a criminal on the run. I was talked down to, yelled at, all they needed to do was spit on me to make me feel worse. In the 3 hours I waited at this station, besides all the above, I was also approached by not 1, but 3 recently released inmates of some prison that just wanted "to chat". They weren't even riding the bus. So screw you Greyhound for giving me the pat down and harsh treatment as a law abiding, paying bus passenger. Meanwhile, these guys are within the Greyhound property, not searched or asked what their purpose was here, and freely allowed to roam around and bother paying passengers. What's funny is I didn't even use Greyhound to save money, it was the only way I could find online to get inland from San Diego (I don't drive so I couldn't rent a car). Next time, should this happen again, I will pay a cabbie $200 before doing this rubbish. Oh and please, don't accidentally leave anything on the bus like I did. I contacted every number on Greyhound's website, spoke in person to get telephone numbers for bus stations necessary (to a RUDE lady at Santa Ana I may add) and never got a single person on the line. The item I lost was around $150 and it was way more worth it to buy a new one that continuously call Greyhound's dead lines (no one answers any of the 7 numbers I was given...wtf). Amtrak wins again, even if I have to connect to 10 city buses later to arrive at my final destination. read more

Greyhound Bus Station - Bus Stations Near Me - San Diego, California

Like joe r. mentioned, I wish there were walls and more to this station. It really is an outdoor station with restrooms only for those boarding to leave SD (not for those who have arrived) and very limited benches. No food or beverage vending machines but if you're lucky, a food truck may be nearby. The station is clean but there are some sketchy people here like those people with clipboards harassing for your name and address for a petition to be passed or loud ass people who make a ruckus when you just wanna wait for your bus in peace. Be careful here lol read more

Awesome service bus driver was very nice and friendly took the bud from Fresno to San Diego. Bus driver gave enough time for lunch and stretching. Everything was perfect thank you greyhound! read more

Damn an outside station? No parking for drop-offs? Doesn't help it's foot steps away from a sketchy area of DT. I thought the old station was bad. That's gentrification for you. At least there's a lot of as security with heat lamps! read more

Whaaa - their buses leave anywhere from 5-20 minutes earlier than stated on departure time! A few people actually missed the bus, so be wary if you plan on taking it. read more

Do not use Greyhound bus services. I booked a ride from San Diego to Yuma a month in advance. My bus was to leave at 6:45 am, however you cannot check in per the app until 2 hours ahead of departure. Upon arrival at the downtown station my ride was cancelled with no notification per email or text. I spent 3 hours on the phone with customer service, they wanted to give me a voucher. I said absolutely not, I want my money refunded to my credit card. The man I was speaking to on the phone could barely speak English, he said my credit card would be refunded in 3-5 days, my card has not been refunded in the stated time. Horrible customer service!! read more

I ride the greyhound weekly to San Diego from Los Angeles for school. I'm a military veteran who is medically disabled. I normally never have a problem other than the security normally tearing through your personal belongings and just kinda throwing things back however. Today, the security went through my bag, through everything and found and disposed of the small amount of legal cannibus I had stashed away in my bag. It was purchased legally, in a state where it's legal recreationally and it was taken from me by the security guard. The regular bus system doesn't search your bags and take your personal things.. Amtrak wouldn't search your bag and take your things, a Lyft wouldn't search your bag and take your things. This place will. I've seen them before take someone's birthday wine bottle that was sealed because "They couldn't have it"! It's not worth it for $12 tickets!! read more

My lugged was lost 11 months ago n i just got my check for my lugged altho my belongs were over 600 i only got a check for 250 i guess that will do .. read more

See all

This station cancelled my tickets without notice from SD to calexico. I had booked them weeks in advance, and didn't find out until the day of. I had to spend $200 plus UBER rides to get ro my destination. This company is not reliable and has no respect for its customers. We are treated like 2nd class citizens. I will request the manager contact me, as you owe me the cost of damages. I had to rent a car and totally messed up my trip. I'm from texas and this is unacceptable. read more

Arrived for my 9am flight at 8:50am and was told my bus had already taken off. The employee then said the next bus I could take is 9:50. I come up to the window to exchange my ticket and another employee very rudely said I have to catch the 1 o'clock bus. Overall bad customer service a 9am bus should leave at 9am not any earlier or later. Never riding with Greyhound ever. and on another note. My bus from San Jose to LA was delayed by two hours and they still have the nerve to want to charge me for a bus I supposedly missed when I was here on time. read more

Be proactive. Horrible customer service. They do not have a speaker system to make any announcements. I missed my bus because there no effort on their end to make calls.to guests. I had other guests tell the front desk that there were no announcements as well. Take Amtrak. read more

Just got ripped off, my bus showed up an hour late, so That made me late to my appointment , I called customer service to get a refund, because I never used the ticket, they told me SORRY NON REFUNDABLE!! Wow! Worst customer service ever, don't shop with greyhound, your better off with Amtrak. Unbelievable. read more

Marisol turned my trip home from Comic-con into an actual nightmare. Heading back from SDCC, I didn't expect much from greyhound -- but I did expect to get home without being treated like dirt. My boyfriend, who did not have a ticket, had it out with Marisol -- who, in return, screamed at him, instead of keeping her cool. As someone who has worked in customer service before (years before now, of course) I know that you never ever, ever yell at your customer. Ever. Yet there she was, screaming at him, and being backed up by a staff of faux-tough guys. I stayed away from it. Ultimately, he came at her in an aggressive fashion, so I don't blame her for getting frazzled, but the way she reacted -- far more aggressive, screaming, and cursing at him -- was completely unprofessional and absolutely disgusting. Unfortunately, my boyfriend was unable to secure a ticket, but I had pre-ordered mine and walked up to the window to retrieve it. I took down Marisol's info because I did not approve of her screaming at my frustrated boyfriend. I thanked her, took my ticket, and went to say goodbye to my boyfriend before getting in line to check my bags. This is where it got messy. I had just received my ticket from Marisol when she suddenly screamed at me, telling me I had cursed at her, and threatened to cancel my trip. I had work at 7:30 the next morning, so I asked another worker - an older gentleman - if she could really do that. Could a greyhound employee actually revoke my fare that I had paid for already and received simply because she was angry? Turns out she could. The man walked away to talk, then came back and told me I was no longer allowed to ride. I had said NOTHING to Marisol outside of collecting her information. The man informed me that I could no longer ride home. We had no where to stay and no way to get home at that point. I had to be at work at 7:30AM the next morning, and Marisol very loudly and verbally declared that she "didn't give a shit". She also proclaimed that we were banned from using greyhound and she was going to call the police on us. By this point, I was in tears. I couldn't believe what was happening simply because my boyfriend had a scuffle with Marisol. We would have to sleep on the streets of san diego and pay more money (they were holding my money hostage, by the way, and threatening not to refund me until I apologized for something I did not even do) to get home, which we did not have. We were tired, and I needed to get home. After being threatened and treated like an actual SUBHUMAN, one of the men that was standing behind Marisol told another girl to process my refund. I received my refund and left, but not before Marisol very clearly told me to "f*ck off" and that "You'll never get home if I can help it!" We were able to find a ride home through a friend at about midnight. By that time, we were hungry, tired, and dehydrated. I have never been treated in such an insanely disgusting way by anyone I've ever met. I cannot believe Greyhound would ever hire someone so rude, ruthless, and truly power-hungry. I will never, ever, EVER ride Greyhound again for ANYTHING, in order to avoid this traumatizing situation again. I would rather fork out the money for Amtrak or fly. Saving money is not worth being treated lower than the dirt on the ground of San Diego. Shame on Greyhound for letting this woman work. Marisol even BRAGGED about getting complaints before without getting into trouble, so calling the corporate office probably won't help me, but I plan to file a complaint either way. It is horrible to know that someone so severely mean still has a job when she treats others in such a disgusting manner. It makes me sick to even have to give them one star for the horrible non-service I received and the terrifying situation I was put in by Marisol. read more

I would like to know , Is there a parking for customer , as to Drive to station , park car there and take a bus to a city... as Los Angeles and come back at t same day ? Pay for parking , get their car and drive home in SAN Diego station . read more

They should call this place Greyhound county jail rather than bus stop b/c that's how they make u feel. When u get there there's a ticket window and a "holding cell" where only ticketed passengers/inmates are supposed to enter. The holding cell warden had no idea of the bus schedules, but would nod and say yes to just about anything you asked. When I arrived it was 8:22 and my bus was supposed to be leaving at 8:30 (I was cutting it close I know), I asked if I was still in time for the bus and he gave me the yes and nod, at 835 I got worried and asked again and he revealed that he didn't know. Panicked I asked one of the correction officer like figures wearing a uniform and he said he would go check for me, but he never returned! After inquiring with some other people waiting in the holding cell I found out that the bus came here but had to down to the boarder before heading back to take us to LA. What?! Confused I waited with my fellow inmates. At 8:45 I got worried again (I had to catch a connecting bus in LA and didn't want to miss it, but for fear of being kicked out of general population I kept my mouth shut. Around 9:10 the warden came over and told us the bus to the next jail was here. I somehow made it out without any jail tattoos or a jail girlfriend, but I only hoped this next location would be more kind to me than the last. read more

One of the worst services I've seen in entire US. I wish there was an option to provide negative star or 0 star. 6848 LA to SF was supposed to depart at 11:30PM on a Sunday night. It is 1:30AM in the morning and still no sign of bus. Terrible communication between driver, staff and supervisor. My fiancé had an appointment with doctor at 9AM in the morning in SF and I don't see this bus taking us there. On top of all these they don't communicate with the customers who are standing in line from past 3 hours. I usually don't write reviews but this experience forced me to do that. read more

Ok after reading all the other posts sorry you guys had a bad experience, mine was great. I had no rude staff all very helpful and seemed sincere. And about the location... it might be a little ghetto okay yeah it is in 12th & imperial and close to st vincent de pauls shelter but who cares. Where do u expect a bus station to be? Gaslamp area... umm i dont think so. Anyways the location is great because its easy to get to and easy to find. Ill be coming here again soon. No ba experiences!! Thank you greyjound stagg read more

I don't know what people expect of this place.. Pretty much you get what you pay for. I've use the greyhound to go to LA twice and never had a problem with it. Yeah, the SD station has no walls or vending machines, and it's in a not-so-good area part of town but at least they have a roof. What do people think they're getting? It's a bus stop... As far as I know, you don't really need to be there an hour early like it says on the ticket. 10-15 minutes is more than enough time. Check in is easy, bus pretty much came on time and arrived on time. Takes you to your destination like any other bus would... and it's super cheap! I paid $15 one time and $17 one time to go to LA. Pretty much gas money and save on the hassle of having to drive. I would definitely take the greyhound again. read more

A lot of people got turned away at the station because there were no extra tickets day of. FYI and not part of the review rating. The service during comic con was terrible. Just have more buses than less going to LA! They overpacked at some point in San Ysidrio so ppl waiting for the bus to arrive at 415 PM got on the 555 PM bus. The 515 PM bus was cancelled, so they also piled on the bus leaving at 5:55 meaning no one with the 555 ticket got on. People with tickets to depart at 5:15 and 5:55 got priority to take the bus leaving at 720. It continues from there. Someone was crying hysterically about losing her seat and one of the customer service rep was horrible. The bus was freezing. Had no jack for my electronic devices. The ride was pleasant and the seats were little bit less than ok. Missed my greyhound connect so I took city buses to my final destination. Reason why this isn't a one star experience is I've experienced worse greyhounds. read more

I rated this one star because I made it to my destination....and later then stated on my ticket. These buses are so disgusting and dirty. The driver had the bus hot he didn't turn on the ac. There was no wifi on board like promised and also no charger outlets for phones. And they had passengers standing and sitting on the floor in the aisle because there was no more seats left. Never again. read more

See all

Greyhound Station is now near the San Diego transit station, near Petco Park. I was never a big fan of the old downtown location on Broadway, but it was inside and it felt safe. The new station is outside, with a covering. It does make sense for them to be where they are, with the transit station right next door, you can jump on a bus Gus, or a trolley Ollie. Hah! Couldn't resist. I found out that the Greyhound station had moved the hard way...pulling up to the old location on Broadway and reading a sign saying that they moved. It was cold, no heaters, although they say heaters are coming, and the wind was blowing through...hate the new location! The only reason I'm giving them 2 stars is because 2 guys names Johnny and Raul, who are Greyhound employees, took care of me when I missed my bus in February. I missed my bus cause there was no loud speaker, like the old location had, that would announce to you that your bus was here or was leaving... turn your back, go to the bathroom, and you miss your bus. No warning! That sucked! Johnny and Raul drove me to the San Ysidro Greyhound bus terminal where I was able to catch my shuttle bus to the TJ Airport. That's awesome customer service that you don't see anymore. Greyhound, yall need to take care of these 2 guys!! New bus station...the joint stinks. Put up some walls, add some video games and vending machines and lockers, a loud speaker...and build a big mall across the street. read more

The good: I like that the trolley stops right in front of this station, it's convenient. Staff has always been nice and willing to help when asked. The bad: well the area isn't great, but that seems to be the case with all greyhound stops I've been to. It is an outdoor patio-style waiting area, it's not bad since SD always has good weather but it's really small, they need more seats or a bigger space, it gets packed and when the bus is ready to load it looks like black Friday shopping lines. I recommend: buy tickets online in advance, arrive 30 minutes early and sit near the bus entrance gate. read more

Sat around waiting for a late bus to pick up a friend because the workers kept saying "it's on it's way," and "we just spoke with the driver. He's stuck in traffic," and "twenty more minutes." After an hour and fourth five minutes I called the main office and found out the truth -- the bus had never left LA and had been cancelled. The workers not knowing or miscommunicating is somewhat understandable (though not really since they are literally the people who get paid to give out information), but to deliberately lie is a whole other level of grossness. read more

Outdoor station which is okay in SD if you do it right but they didn't. Only a couple steps from a really sketchy area. Barely any room for drop off and parking is difficult. This station makes me not want to ride the greyhound which is unfortunate because there are other places that do this right. I have higher expectations for San Diego. read more

The greyhound was one of the worse rides of my life. The greyhound is nothing like what you see online. The bus i got on was sketchy and badly kept. I dont recommend going on the Greyhound! Pay more for the amtrak. Don't be cheap just pay the extra $30 for amtrak!!! read more

If I could give this 0 stars I would. I bought my ticket and waited at the bus stop in Temecula, not only was the bus a half hour late but It drove right past me. Another guy and I were waiting at the bus stop to go to San Diego and the bus driver just drove right past us both. read more

The bus ran about an hour late, which was a bummer but not completely awful. Everyone at the SD station was super helpful and friendly. SD has the best customer service of all the stations I've been too. Thanks! read more