Good food. Area is nice and staff is friendly. I would recommend to family and friends.

Izzy is wonderful...she was personable, attentive and gracious! The food and kitchen are AWEFUL! We ordered our burgers medium and Izzy confirmed after taking our order (premium, not happy hour burgers). They came out as HOCKEY PUCKS...burnt and tough...bread MUCH THICKER and not toasted..doughy. We could hear the kitchen staff cutting up, laughing. Most likely why our burgers were basically inedible. HIGHLY DO NOT RECOMMEND this location! read more

Mugshots Grill & Bar - Seville and McDowell burgers - American Near Me - Birmingham, Alabama

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I ordered off Uber Eats for me to pick it up. Showed up wasn't ready. I waited for 35 mins for my food. They were closing at 10 and I placed my order at 9:10 pm. The food was burnt and the meat was inedible. They were so worried about closing they forgot to make my food. Staff wasn't friendly and felt like I was bothering by coming in 45 mins before closing. Will never eat here again and apparently according to concierge at my hotel next door this is a norm for them. read more

Mugshots Grill & Bar - Philly wrap thrown together. - American Near Me - Birmingham, Alabama

Food was not bad. Some of the bread pudding bites were greasing and the wedges were a little bit burnt but overall, great experience. Shout out to my server, Noelle. Place was a little packed but everyone killed it. read more

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Bless them. The wait wasn't long but the food was awful and maybe even under cooked. The service was bad it appeared that the restaurant might've been understaff . The water is not filtered and the foundation drinks were flat. We tried the cheese burger and buffalo chicken sandwich . The onion rings were just ok. I was scared to try the turkey burger . read more

Mugshots Grill & Bar - Menu - American Near Me - Birmingham, Alabama

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Walked in and gave our name to the hostess. An hour later, after she had seated several groups ahead of us, I asked her why she hadn't seated us and she asked "are you on my list." I replied yes and you been looking at me every time you seat a group. She then says "two, right?" I asked "Oh you remember me now?" Simple hamburger order took two hours from walking in the door to plate hitting the table. Worst place ever, but the manager that I spoke to tried to fix the issue, but you just can't fix the racism that has grown into a person's heart. SMH. read more

This location is located in downtown area of Birmingham. It was very inviting and relaxing. The chili was very good. It was nice to have it on the nachos as well. When we are back in town, we will come back and try something else in the menu. read more

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We stopped yesterday on the way home from the beach. To start off, the host was rude. The service was basically non existent. We sat at the table for 15 minutes before ever being waited on. The cheese wedges came out burnt, flavor of the burger was off and the fries were undercooked. The server never asked us how our food was nor was a manager ever seen. Awful all around. Will never go back to this mugshots again!! read more

I've been sleeping on Mugshots! I used to come a lot as a teen but not really as an adult...that's changing. I signed up for their birthday club and got a free b'day meal so my mom and I went and had lunch. It was mid day and not too packed so we were greeted and seated quickly. Our server was so sweet and super informative. I choose the parm garlic bacon burger and man, was I impressed. Some burgers lose me with the bun, but this one was soft and perfectly sized so toppings weren't spilling out. Everything was hot and the pickles were crispy, it was truly an indulgent b'day meal. I've already been back and tried the turkey burger, which was great too. Looking forward to future visits :) read more

Mugshots Grill & Bar - Parmesan garlic burger and fried pickles - American Near Me - Birmingham, Alabama

I walked into this restaurant today and decided to try it out. The decor was appropriate for an upscale bar and grill. I was seated, gave my order and received it relatively quickly. My server (Meshia) was personable, courteous and conscientious. Her smile was contagious which let me know I was in a good place. I know my server had other customers because I saw them. But Meshia made me feel like I was the only customer in Mugshots. Once I took a bite of my sandwich, I knew I was in the right place. My tastebuds were singing as every bite offered the "Hallelujah" chorus. If you're ever in Downtown Birmingham, stop by Mugshots. Your tastebuds will thank you. If you ask for Meshia, expect to be spoiled. That girl is good, y'all. That girl is good! read more

Mugshots Grill & Bar - Caitlin's Cajun Sandwich with a Caesar Salad - American Near Me - Birmingham, Alabama

Don't know how or why this restaurant has a low ratings since everything was fantastic. Me and my boyfriend got here early since we had to catch a wrestling event later on that night. The host put us down on the waitlist and what I like about is we gave her a number and we were able to keep track of many people were ahead of us. We actually were there during happy hour so I ordered us some fried pickles which was only $3 dollars. Those pickles were delicious and you get plenty. I ended up ordering a Texas Burger and my boyfriend had the Breakfast Burger which he added an extra patty. I forgot how huge Mugshots burgers were and I had to make myself finish it. You do get plenty of food for a reasonable price. Both of ours burgers were good and our waitress was awesome. read more

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Visiting from California on a business trip my first time in Alabama. While I was waiting for my food had a chat with the owner great guy running a great business. Quality food and great service. I wish I liver closer. The setting inside is neat. This is a true testament to real Americana and southern hospitality. If you're local you should definitely check this restaurant out. read more

Good food fast good place good alcohol drinks. Don't wait too long before you visit every one is respectful and courteous I be back

Food was awesome. Service was fast and friendly. However they forgot my ranch dipping sauce. read more

It was clean and the food was fast and fresh. The atmosphere/vibe was relaxing. I can't wait to come again.

Place has the absolute worst service. How can you say you will be right back and 20 minutes later. No show. Just got up and walked out. Also no chicken tenders? WTF? read more

We really wanted to like this place because we stay near it all the time. Unfortunately we were let down by a few things. The food took 50 mins to arrive at our table and when it got there a good portion of it was nearly inedible. I ordered the Mahi Mahi with a side of grilled vegetables. The fish was blackened, but it was dry and chewy with a bad taste to it. The vegetables were greasy and burnt. And the whole plate was soaked in grease with greasy finger prints on it. My coworker had the burger and it was burnt and over cooked. She was so hungry she ate it anyways. Unfortunately I don't think we will be returning, but we'll keep an eye on the reviews for an improvement and would love to give it a second chance down the road. read more

Mugshots Grill & Bar - Mahi Mahi - American Near Me - Birmingham, Alabama

Went back to Mugshots for the first time in a while. Service was definitely friendly, and we were seated quickly even though it was somewhat busy. Food was mediocre and took a fair amount of time after ordering. read more

Mugshots Grill & Bar - Burger and fries - American Near Me - Birmingham, Alabama

Absolutely love mugshots food! The service is questionable but normally it's quick. For the price, best food in town. Very diverse. Love the new watermelon salad! Glad they have an outdoor area for us withe pups! read more

Mugshots Grill & Bar - Crispy chicken watermelon salad with sesame ginger dressing - American Near Me - Birmingham, Alabama

The food was accurate, on time and hot. I ordered online and got it delivered to the house. The food was accurate and the food was still hot. The food was good and everyone in the house enjoyed it. read more

If I could do 0.25 I would. Wow! Our hotel Nextdoor said this was a great spot. I'll try to keep it short. * Seated at a dirty table * Completely out of Chardonnay, took 15 min to learn this * My wife then switched to a Margarita, they brought Tequila+Watermelon RedBull and a cherry. I asked the bartender and they explained that is a skinny marg. * Ordered Cesar salad, nope, discontinued * Ordered side of veggies * Ordered Entre with veggies, nope out, so that cancelled the previous side order too * I Ordered Tequila Soda Lime, no lime * Food arrived, asked for silverware and napkins * Ate my Mahi Mahi with my fingers since it had been so long (so gross yes, had to happen so we could leave) *Informed that they were out of clean silverware, brought one plastic fork, one plastic spoon for. 4 people, my son got it since he had mac n cheese and needed it most. * The my wife got her Margarita after we were done and got the hell out of that place, went next door and ordered pizza. Everyone in the tables next to us was upset as well and we all commiserated. My takeaway is this is very poorly managed and I feel so bad for those working hard to make it happen and are destined for failure and most people are not as nice as us. read more

Great Service And Food! The servers was very helpful and nice! Wait wasn't too long seeing that they had a crowd.

Ordered a sample platter to go-- wings were soggy. Didnt have one of the items, no one called ahead, i waited when i went in for a replacement. I was not feeling any of it. Would try again , to dine in but not to go. read more

We stopped for a mid afternoon lunch. Service was very good. Food was delicious and plenty to fill you. Nice local establishment. read more

I love mugshots. This was my first time coming to this location. I ate at the bar. Nathan the bartender was great, and he makes a good old fashion and provided some good recommendations about the menu. I ended up getting the Philly cheesesteak and adding queso it was delicious. I didn't have to wait long for my food at all. This is a great place to grab lunch or dinner whether solo or with friends. The location had several seating options so you could sit near the bar or on the other side in provided booths and chairs. read more

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Andrew was super friendly and welcoming. His recommendation, the Philly wrap, was delicious and hit the spot. Cheers for redeeming the art of good customer service. read more

The food is what you'd expect at a bar/grill. I'm sure the atmosphere is great when it's not cold outside. The service was horrible. After the server assigned to me walked past me several times without even acknowledging I was there, It took almost 10 minutes after I sat down for another person to tell me that he was very busy (there were fewer than 6 tables with people in the restaurant) and to take my drink order...only to be told she would let him know. After apologizing for neglecting me, my order was taken, and my drink and food were delivered quickly. It was another 15 minutes after completing my meal before the server checked on me again and, once again, apologized for neglecting me. As a frequent traveler to Birmingham, I can definitely say that I will not be returning to Mugshots and will recommend to my coworkers to avoid this bar / grill. read more

This restaurant got slammed by a conference that was nearby. The service was excellent, even though they were flooded.

Had a Cajun Chicken salad sitting in the patio. Calling that chicken 'Cajun' might be an offence in Louisiana. Dry and tasteless. Lots of questionable bits of lettuce and brown bits of avocado in the guacamole. Allegedly has pico in there? Didn't see it. Service was just adequate. read more

Came to this spot for lunch with the team. It's a lot of food and the burgers (The Texan burger is a good choice) are huge. Staff were friendly and food arrived quickly. Be sure to get a mug shake you won't regret it. Definitely will be back read more

I think the bartender was new so service was super slow. It took 20 minutes just to get 2 beers and we cancelled our food order since it took another 45 minutes. Maybe this place could be good at times but not today! read more

The food was hot and fresh, the server was friendly. The restaurant was nice and clean.

Food was VERY underwhelming. The burgers were clearly just frozen, unseasoned pucks of beef. Our server was nice enough, but blatantly lied to my face. I ordered the patty melt and fries. She gave the booth next to me MY order and quickly realized she had messed up. That customer had apparently touched the food and she said she messed up and would get my burger made again..... About 20 SECONDS later, my NEW patty melt was just magically ready... It clearly wasn't remade. I got robbed of $22 after tip for some straight garbage. Side-note, the men's bathroom didn't have soap which is VERY disconcerting knowing that employees go in there and are obviously expected to wash their hands after making mud pies. read more

Service is really slow. Employees seem frantic and overwhelmed every time I've come. I waited 10 minutes just to have my to-go order taken; for someone on a lunch break this is a long time because I still have to wait for the food to be made and try to eat in as fast as I can to make it back to work. There were not many people in the building for service to be so slow. I would recommend ordering ahead and just picking it up so you can skip the wait. read more

Placed a togo order and it was ready, no wait and was helped right away! Food fresh and good.

Fultondale location. Nice atmosphere, friendly staff and food was hot and delicious. Try Mugshots burgers...it is much more than fast food. Peggy L. Gardendale, AL read more

Mugshots Grill & Bar - American Near Me - Birmingham, Alabama

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The first time I visited here, maybe two years ago, food was sooooooo good. It is no longer good. Burger was scorch burnt and the taste wasn't right. It's such a shame. read more

First time visiting this establishment with high expectations... The food was terrible. The hamburger was cold side order was cold and Customer Service was terrible. The mail was sent back and they did not want to give a full refund. After talking to the manager refund was finally given. read more

We ordered the Blu salad (can't remember exact name) and the hamburger steak. Both were very good and filling. If you like blue cheese its the best. Malts were some of the best I've had. Waitress was nice and checked on us several times. read more

Uptown Location - We've been coming here since the place opened. In fact we are UAB football season ticket holders, and we have made it routine to have a burger before every home game. This last time was horrible. We were there on a weeknight, so not many people were being served. We arrived a little after 8 pm and ordered our food. Our food arrived a little before 9 pm. While we waited for our food, we were treated to the smell of bleach since someone decided to mop the floor next to us. When the food arrived, it wasn't correct...which is hard to understand since we didn't make any special requests. The food was cold too. The cheese on my cheeseburger wasn't melted. The bartender was fabulous! He was attentive, and although he was not at fault, he was apologetic. read more

Mugshots Grill & Bar - My GARLIC PARMESAN BACON BURGER was missing sautéed mushrooms, fried onion strings, and garlic Parmesan sauce - American Near Me - Birmingham, Alabama