I took my dog I had at the time was very nervous but the people there took her put one of best dogs in the room with her so she could play I was very pleased on how they handled her she was adopted but she was very fearful she had a great time and which made me very happy I no longer have her but I will use them again in the future read more

New to the area and my dog needed some help with her hair- she's used to the cold Alaska weather- the team at Mugu helped out wonderfully! Over the phone the understood what I wanted and made sure I knew how to get there since I am new to the area. Greeted by enthusiastic staff and when I picked up my fur baby she was decked out with a fresh bath, new hair cut, and a cute bandana- I could tell she enjoyed her time there :-) Their dog pool looks awesome, Im sure she will love it when I book her for boarding soon! read more

Mugus Pet Boutique - New haircut feeling fresh! - Pet Services Near Me - Saint Marys, Georgia

If I could give this place 0 stars, I would. Please do not board you pets here. They abuse animals, the place is disgusting and unsanitary, and your pet will not come back the way you dropped the off. Please, I am begging you, find somewhere else to take your pets. This place is overall horrible and I do not recommend. read more

Weston loves daycare. He comes home exhausted from a day playing with friends and swimming. Only 4 stars because I've asked to tour the facility twice for possible boarding but was denied both times. I chose to board him elsewhere due to this but I will continue using mugus for daycare! Also cant beat the 10.00 package for an entire year of the nail clipping and ear cleaning! Love the staff read more

Cross posting from Facebook- Please take your dog anywhere else. I boarded my dog this past weekend (choosing to ignore the horrible smell of the front office) and when I picked her up, they gave me back 2 out of the 3 bags of food I'd provided. So they only fed my dog once the entire weekend. When I asked the 3 people at the front desk what happened, none of them were able to tell me, one girl couldn't even confirm they had fed my dog this morning. The only answer I was able to get is "she didn't have an interest in the food," which was quickly disproven when I brought her home and she ate 2 days worth of food and drank a ton of water in an hour's time. Also, they charged me for "Bath, Ears, Teeth, Nails Service" and her nails are untouched. I am honestly shocked this place has such good reviews, we certainly will not be returning. read more

Wonderful. Left my 2 beagles for a week for the 1st time. Got to view them anytime with the Webcam. I emailed a general question after hours and wasn't expecting a reply til the next day but got a reply within 5 minutes. My dogs were kept in a room together, not a little cage. The price was great. My dogs had a great time. Had baths, teeth brushed, ears cleaned and nails trimmed all for less that the price of basic boarding at most places but also much much better quality service and attention. read more

I was all for Mugu's and a lot of the time i only had small issues, having to call near closing to ask whether or not my dog was done being groomed after being there for 8 hours, never signing any specific paperwork. And the really terrible smell when you walk in. But its a dog boarding place, its somewhat understandable. It wasn't until I chose them as a boarding service that killed it for me. When i made the reservation over the phone, I was told NOT to bring food for my dog, as in DO NOT BRING FOOD. When I entered there were several people at the front desk, talking loudly, and all at the same time. Not customers, workers. Which made it hard to talk to the lady about my pet's conditions and information. When I handed my dog over to the lady she asked about his food, I told her that the lady I talked to said do not bring food, and she looked at me with disbelief, and I should have seen that as a red flag. While she's reiterating the same information over and over, the front desk clerk and half the staff are trying to talk. Which makes it hard to understand anything. The front desk clerk knew I was picking him up on a day they were closed and gave me no information on when i was supposed to pick him up, or that they were going to not answer the phone or door regardless of people being there. AGAIN THERE IS NO INFORMATION about picking up your dog on the days they are "closed" given or told to you when you board. They don't have you sign any paperwork, they don't even take your phone number. I tried calling the day we were coming home to let them know my mother was going to pick up my dog, no answer. So I hoped that when she got there, that I'd be called. No answer when she was knocking on the door for half an hour. I let it go. Ill just go in the next morning, and on their online profile it says they are open on mondays, which I find out that is wrong. But there are people there! They can help! I knock, in 40 degree weather for 30 minutes, get told from afar "We're closed!" I hear the same woman that took my dog scream "Shut up!" at the dogs. Then the woman turns on really loud music to further ignore me. Yeah because that's not stressful to dogs or cats in ANY way. And that's where I'm debating on calling the police, because I want my dog back and I'm frantic. I finally see IN FADED GLASS LETTERING. That on days they are closed you only get to pick up your dogs at 7PM at NIGHT!? Incredibly inconvenient, and thats the ONLY information that is given to customers, at waist height, partial faded on the front door. Thankfully, I'm not afraid to post this despite how they threaten to sue reviewers. DO NOT GO HERE. This place is so shady its not even worth the "Decent" price. if you have a dog, and love them. Go elsewhere. Also, I was unable to pick up my dog on monday evening, so I sent my mom, and i hoped at least that they would call me and ask if I sent this complete stranger to pick up my dog. Nope. They gave my dog to someone that didn't share a common last name, without contacting me. I just got a text message that said "Thanks for letting your dog stay with us!" and that's it. So pretty much if you have a nice dog, anyone can come in, and take them. read more

New to area and needed to find a groomer for my four-legged baby. Stopped in to check out before I made reservation and was apprehensive about a cage free environment. I thought Sarge had a small dog complex and would start a fight if anyone smelled his rear, that was proven wrong at his grooming appointment. Sarge had so much fun and Lacey the groomer did a fabulous job on his Lion King cut. Lacey, you were right as soon as he got in the car he went to sleep he was worn out, but I could tell he had a good time and thank you for all the reassurance. You made me a Believer and a repeat customer. read more

Just picked my dog up from her day at the spa lol the staff are very friendly and she came out looking adorable!!!!! I love when I picked her up I got a thank you text and email. That was very kind of them! I will definitely be bringing her back there from now on read more

Okay first I would like to start off by saying this pet resort seemed very appealing to the eye based on the photos with its pool, rooms, etc..... At the time I was looking for a place that I can rely on to care for my dog during the day and I could be at piece of mind that my pet would be playing and enjoying herself. Before I leave my pet anywhere I always like to inquire about the facility, what they offer, appearance, and CLEANLINESS of the facility. When you first walk in the waiting area it seemed fine! I asked if I can tour the facility and was told to come back the following day as Monday's they are closed and they use this day to "clean" So I asked if I can just take a peek at their daycare room, which literally would take 60 seconds! I was told no to come back the following day and that's what I did. Tuesday I asked for the tour (please keep in mind I stated my interest was for daycare) an associate stepped out and gave me a tour of the boarding facility and this is where I started to have reservations: 1. When you walk through the doors into the pool area there was hair all over the place and it appeared as though that area had not been cleaned at all if ever! 2. FLIES...... There were flies everywhere as there were little trash cans filled with poo bags... Some bags were sitting beside the trash can (mini trash can fit for a bathroom) some were hanging off from the trash can as it did not quite make it when it was tossed! 3. The outside runs (Kennels) were dirty and the last kennel is used I guess for storage! There were things just tossed in there and more flies!!! 4. The inside boarding rooms are not fit for two large dogs at all!!!! Although there is a door to let the dogs out into their little yard area it is closed! (Reason being to protect the dogs from the heat???) I don't know about anyone's dog but when mine gets hot she comes inside. 5. The yard area for each boarding room is not groomed, it's like a jungle. After I was given the tour of the boarding area I asked to see the daycare area/ room etc.... The girl seemed reluctant and said let me ask!!! I waited and was told I could not go and see the daycare room (Reason).... The dogs just settled down, I would cause disruption and get them rowdy. Hmmm okay so This is my second day and I'm told No again! And was given random excuses! Naturally this would make anyone think they are hiding something! I have visited various kennels, daycare, boarding facilities and not ever once have I been denied access to view where my dog would be spending their time (I would cause disruption!!!!) hogwash if you ask me! If your associates are in and out switching from one room to the next me peeking in to see the conditions of the indoor run and how big the run is as well as how many dogs are in it should not be a problem period! I believe this pet resort has very good potential if it was CLEANED up, disinfected all around and maintained by staff! I imagined for a split second of leaving my dog here for a day and I just couldn't.... All I thought of was my dog catching something that's how dirty it is!!! The owner needs to get it together and give this place some real TLC or hire staff members who care enough to properly dispose of the poo bags and just clean! It just smelled. I have a huge yard for my dog and all her poo is picked up and placed in a large container with a lid and we never have flies or does our yard smell like poop. I'm writing this review because someone needs to say something and because this could really be an awesome place for animals but the conditions are poor. This is a serious health liability for these dogs. read more

I took my dog to Mugu's based on many people's reviews and the reviews online. It seems like a pretty neat place with a pool for dogs, large rooms, and it is decently priced. The one downfall is that there is a strong odor (pet urine, feces, not sure what else) when you enter the office. I'm sure the staff and other customers smell it when going in for the day. Also, I'm wondering what the schedule for the dogs is exactly (when do they play, for how long). When I came in to drop my dog off and pick him up, no dogs were out playing. I specifically chose Mugu's because I wanted my dog to be able to play. I would love to get the great experience from Mugu's that other's reviews boast about :) read more

My dog and my husband and I all love this place!!! I've been taking my dog there since he was a puppy and it's nice when your not a Permanant resident somewhere to have a place that feels like home and the comfy feeling of "family!" I take my dog there at least once a week so he can get worn down. When he needs a good grooming I usually try and drop him off down there but I'm not good at scheduling so sometimes he's doesn't get in because they're always packed but they have an awesome policy of if he's there for a bath he can go to daycare to and play but you only get charged for one of them! How wonderful is that, right? Don't let those other reviews I saw fool you, this place will love on your dog sometimes better than you do so if things take longer than expected it's because they take their time and with your family member and don't rush just because they are jam packed with business. If you call ahead you'll definitely get in though. I'm just a "that moment" type of person. Anyways I should have made a review a while ago to keep some positive stuff on here but I guess people don't talk until it's bad stuff anymore! LOVE MUGUS!! read more

I have recently boarded my 3 dogs at Mugus and I have to say they were very professional, I thought from the reviews i would do a tour first in which i did and thought wow this is a really nice place unsure why the others are so negative, But my impression of them was A+ . When I picked up my dogs a week later they were clean and looked very happy, So I could tell they were very well taken care of. I have since taken them back for day care and grooming and I have to say I am very happy with the service and would highly recommend them to anyone. I know from experience yelp reviews are never good so I wanted them to know that I sincerely do appreciate them. So before taking these to heart go check them out you wont be disappointed. read more

Took my two shih tzus there to be boarded for a week. Went ahead of time to check out the building and staff...the rooms for the smaller dogs weren't what I expected (i.e, dirty) and gave me an uneasy feeling, but it's a boarding facility with access to outdoor runs...it can't be immaculate, right? (I start to worry.) The day I dropped off my boys, I let the woman I was checking in with know up front that I am a worrisome fur mom...she did nothing to allay my fears; just gave the robotic "they'll be fine". When she asked how my dogs do with other dogs, I was honest: I'm not sure. They've not been around many other dogs so I can't say as to what they will do or how they'll react. I was assured that when my two were introduced into "doggie daycare" with the other dogs, they would be watched and it would be done gradually to make sure nothing happened to any of the animals. They were taken into the back, and I noticed that one of them was immediately placed into "doggie daycare".... hmmm. I began to fill out paperwork for leaving them and mentioned the medications for one...the woman behind the desk became very surprised, almost agitated, because there were "so many" medicines for my dog (he has seizures and had one for an eye infection). I filled out a form with medication instructions, she filled one out, and the bottles each had instructions. I left with a sense of dread, but I am a very overprotective fur mom, so I tried to tell myself it was all just me over worrying. Well.... I came back after a week, and picked my boys up. The one dog definitely still had his eye infection bc the green crusties were caked on his eye! When I got them both home, I decided to give them baths and to my horror, the other dog had a huge gash on the top of his head that had begun to heal and scratches around his nose and muzzle area!! I called Mugus # several times over an hour, and FINALLY someone answered. I explained - calmly - that I can understand things happen but wanted someone to explain what occurred with my dogs. I was told the caretaker for that area had already gone home, but I would get a call back immediately once she'd been called to find out what had gone on. NOTHING...no call back that evening. I tried calling again the next day and FINALLY someone answered. The response to what happened to my dog? "Oh, sorry. We got busy. Ummm... No one saw anything"... I had to take my other dog (the one with seizures and eye infection) to our vet the next day bc he wasn't acting right and couldn't stand for very long w/o toppling over. The best guess there was that his medicines had been given incorrectly over that week of boarding. If I were to need to board my dogs again, I wouldn't think twice about NOT boarding there. I drive by this building nearly every day, several different times a day, and quite honestly have never seen dogs out in their runs. And after the experience my dogs had, I just can't believe there are actually people here in town who speak highly of this place. Never will take my dogs here EVER again. read more