great customer service with muinzer & their management staff. They're quick to resolve any issues, take their time with each tenant & make sure to satisfy them to the best of their ability. great company who goes above & beyond for residents. read more

I've had an amazing experience with Muinzer Close to Campus! The team is incredibly helpful, friendly and always quick to respond. I live in their Grant Street Station Location and absolutely love it! They offer a huge variety of different locations and highly recommend Muinzer to anyone looking for a great place to live! read more

Muinzer Close to Campus - Main Office - Property Management Near Me - West Lafayette, Indiana

The building itself is relatively good for a college apartment, especially given that I'm not looking for luxury living. But the management experience makes this a poor experience. Unfortunately my roommate s and I, as well as other friends we know in the building, have all had personally bad experiences with the management office especially the main manager girl. "Customer service" and being kind to tenants seems to not be a priority. They also do not communicate with residents like ever... if something like both elevators being down for a full weekend happens- don't expect them to notify you. read more

the management at Muinzer is horrible. Kierra the manager is so incredibly miserable, rude and not understanding. honestly request to speak with anyone other than her when you need assistance. read more

Please read this and take into consideration before you sign the lease with Munizer. I'm sublesses, so I didn't get online portal to pay, so I used to pay sublessor and sublessor pays the rent. (Most leasing office give online portal to sublesses) And she didn't answer me for days. So I was late, which sucks but I asked her if there is any late fee i have to pay, she said no, and about a month later, leasing office told me that I have pay about interest late fee $135 for not paying $5 late fee. Which doesn't make any sense. I did not get any notice from leasing office and Late fee should be reasonable, can't be penalty by the law. I was charged 2700% late fee. Normally about 10% late fee is acceptable. So I refuse to pay because it is not enforceable...since then, they have been harassing me, my roommate, the sublessor. They revoked my parking permit, my roommate's too, again, they cannot penalize the tenants for not paying late fee. The lawyer sent me a demand letter saying if I don't pay late fee, they will take legal action, but that was something I didn't care. What can they do for false charge, I continued not to pay and they didn't take legal action. they actually ended up committing crime by towing my car... of course, without doing illegal thing, they can't make extra money. I ended up paying $409 for paying $5 late. Since Munizer bought Basham, I did not get any email, mail informing on how to pay rent, so I continued to pay rent to basham, and yesterday I got email that they received my check, but you are paying wrong person since Munizer bought basham, you have to pay to Munizer and you are responsible for $35 late fee when they didn't inform anything about how to pay the rent. Basically, You won't get any notice about late fee, and daily late fee $5 will be charged everyday. So you will end up paying like $200. If you are willing to fight, you will mentally suffer a lot, if you are not willing to fight, you will lose money. Also, The employees are the same, the policy are the same. Please search basham on google, Yelp and look at the review. Thanks to this leasing office! Now I'm thinking about buying minivan and living in a car. Living in a car is so much better than leasing a room with Munizer! And their customer service is really awful. Their employee said once it is your responsibility for being an adult. Their lease agreement contains many illegal things, so please look into it before signing the lease. And their house is really old. If Munizer is okay with me posing the conversation. I will post them. read more

Muinzer Close to Campus - Property Management Near Me - West Lafayette, Indiana

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DO NOT LEASE FROM THIS MANAGEMENT. Great location and the maintenance comes often to repair things. That said, however, I wish they didn't come so often. There are so many problems. My shower was leaking mystery water, fridge door didn't close, front door wouldn't close, and more! It feels like they didn't even clean the place considering there was mold/rust? In and on top of the fridge. The roof fans were disgustingly dirty, my toilet seat had to get replaced because it came off, and more. If they actually cleaned, it would be better. The lightbulb went out right when we moved in (first month). Maintenance said that it would be $40 to replace it and recommended we buy the lightbulbs ourselves to save money. Update: they were unable to fix the leak in my shower the entire time i was there. I had to listen to dropping water all night and the entire time in the room because it was so loud that the closed door couldnt block it. The AC doesnt reach bedrooms in the Parkwood residence, so summers are terrible. Had to sleep in 80F weather or out in the living room. I couldn't open windows because the screen door had holes. These holes were there since movein but maintenance refused to replace them. So choose between 75F weather with bugs or 80F indoors without bugs. I cant recommend this apartment complex or this management. UPDATE 2: The laundry machines did not work for a while due to water damage from other apartment rooms. They mailed my security deposit check to my roommate, with the wrong name (should have been my moms). This was fine because she lived in Indiana and we met up so i could grab it. However, my check was supposed to go to MA but hers went there instead. Its an issue that is taking more time than it should to resolve. Additionally, they charged $200 for cleaning/door fees. I have photos that my apartment was clean, and that the doors were not closed by the time i left my keys with them. They asked for my proof of the room and when I showed it, the manager said that she would no longer talk about the issue because my check had already been cashed in. They knowingly charged me $200 for damages that did not exist and could have easily sent another check for a refund or given it through my roommates check that had to be stopped due to wrong address (earlier in review). However, they doubled down and said they wouldn't discuss it any longer. Ive attached photos of my cleaned and vacuumed apartment to this review. DO NOT LEASE FROM THIS MANAGEMENT. They dont care about you and just want your money! Also do NOT cash in their checks because theyll use that excuse to not talk to you about their false charges. Make sure to have proof! Not sure how it got worse than from the beginning of our lease but it got infinitely worse. Run while you can. read more

Do not rent from this company. When trying to sublease my spot in a unit they sent me the contract to sublease it out and I signed it and paid the sublease fee with was 85% of my monthly rent. After which they failed to tell me that the person who was supposed to take over my lease hadn't signed his part for two months. Then they sent me an email stating this and then retracted the email from my inbox. After I found out about this I attempted to call them, and they refused to pick up my calls or return my emails/ voicemails. In the subleasing contract, they state they can find an individual a sublease if needed, however it seems they only require others to follow contracts and not themselves. I would not recommend their services to my worst enemy. They are not willing to work with others and have terrible costumer service that prides in saying "this is not our problem". read more

Strongly recommend you do NOT sign anything with Muinzer. Their staff is some of the rudest and most miserable people I have ever met in my life. They sent me a parking lease for a building that was not the one I live in, they then threatened to tow me because I was in the spot that THEY had me sign for, no apology for this at all, in fact, they got more of a rude attitude when they figured out they were in the wrong. I've met people in my building that say they have been towed and forced to pay the fee even though they were in the parking lot they pay to park in. Kiera the property manager is one to watch out for, everyone has had a rude or shocking experience with her, never heard a positive thing. She threatened to throw the furniture that the previous tenant (my friend) left for me in the apartment I took over out by the curb. They don't care to fix anything properly, we had a set of window blinds break in a bedroom and their solution was to put in a new set of blinds that only go down half of the window, zero privacy!!! We also could not get them to replace the broken dishwasher until we told them we were going to replace it ourselves and take the cost out of our rent. If you're thinking of signing or already have and you get a call from Kiera, RECORD IT!!!! She yells, is condescending and dismissive and will say some wild stuff with no shame. No matter what she just always says there's nothing she can do. I hope she gets the help she needs. read more

Just received my deposition notice from Muinzer. I originally signed with Basham 3 years ago, so I'm sure some documentation was lost or misplaced in the transition (eg. move in checklists). I was charged for carpet cleaning and the replacement of a door. I had my apartment professionally cleaned prior to my departure, and the door was in the same condition that it was in when I moved in. I provided a cleaning receipt and a dated picture of the door's condition upon moving in. They were very responsive via email and ensured me that these charges would be refunded. I am overall satisfied with this resolution, but am only giving 4 stars because charging $200 for routine touch-up painting a 552 sqft apartment seems a bit excessive. Shout out to Kierra, the general manager, who was great to work with! read more

After switching management mid lease from Cochran, who was amazing, over to them we had trouble getting maintenance requests in. I requested our air conditioning to be fixed on the 22nd of March and today is July 13th and we still have yet to see anything fixed. All through finals week, which is the toughest week for students, we could hardly come back to our own apartment. I followed up FIVE TIMES about our request on the 16th, 17th 25th of April and the 3rd and 7th of May. Just followed up for a 6th time today. Update: Jay, the general manager, gave me a call directly on the 13th and got someone right on making right of the situation. Jay had someone come in on their weekend off and go out to buy a brand new window unit air conditioner and installed it within a few hours. I updated the review to 2 stars for the quick fix but left it at 2 due to the lack of communication between what was going on and how they reason they couldn't fix it was due to a part being on back order for the last few months. read more

This management NEEDS to take lessons on customer interaction. They are so incredibly rude and refuse to listen to the needs/situation of the tenant. The leases are written SOLELY to grab as much money from the tenant as possible. Absolutely do not rent from this management unless you want to hand over all your money and be talked to in a rude and poor manner. The manager has by far the rudest customer service training and if you ask it a question it will respond with a 20 minute answer that will probably not address your question at all. Save yourself some misery and do not rent from this management. read more

Don't lease with them. They've just been buying up properties and increasing rent significantly without even making any updates or renovations. I speak for myself and others. The quality of the units is not worth the prices they ask for. read more