My vehicle gets tires and paint damage in the parking lot here on a regular basis. The staff does not follow DRE regulations about documenting complaints, so every time is like the first time with the office. I have been making ongoing harassment complaints about Tony Morales, the porter onsite, since 2022, and none of these complaints have been documented anywhere outside my personal file. Tony approaches my car any time he thinks no one is looking, and my car gets more damage in this parking lot than when I lived in West Oakland, or Potrero Hill. Keep all your communication with Sequoia Equities in writing. Start organizing those emails with an Index and summaries, because you will want to be organized when you file complaints with BBB, FTC, and DRE. Residents are not this company's clients; investors are. Residents have no value to the staff of this company, and they will treat you that way. Their job is the real estate and investors. The residents might as well be fertilizer. $30,000 a year in rent is not worth following DRE rules to this organization. But sure, the real estate is in the best condition it's been in for years. Another thing: Renewing your lease. They have an automated system that asks you to renew your lease without viewing the new lease, by just clicking a button in your resident portal. In California they cannot force you to sign a new lease, but three people from this organization pressured me to sign a new lease that would not have been in my best interest. By the way, they sent me this "rent renewal" the day after I complained to their staff. Bypass the drama and go straight the regulatory agencies to avoid retaliation. read more

Do not move here if you value your sleep. Dog barking outside every night for a year and they do nothing about it. Been hear 5 years and the place has gone completely down hill. Worst experience of my life. Only wish I moved out sooner read more

Look up FPI Management. This sums up how it's going at Muirwood Garden. It's dirty, unkempt with no management to ensure the landscaping is maintained and the grounds are clean. My friend has not received her deposit after moving out early. My other friend was billed a "vacant unit" charge and a mysterious $500+ bill. DO NOT RENT FROM THIS COMPANY read more

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I've lived here a few years, and the rent may be cheap, service calls may be expedient, but management literally could not be stupider. They are charging me a fee not in my lease and I discovered they had been doing that for ostensibly. as long as I've lived there... I have been complaining about the fact I've been charging me the incorrect rent for going on 4 months. They did the same thing last year then tacked on all these extra charges when they finally realize they made a mistake. Oh, and if you get locked out of your apartment at 5 PM on a Thursday, don't expect help from anyone besides a locksmith. read more

This review is coming from someone that lived at Muirwood apartment homes for 4 years and just recently left. First, I'd like to start with the positives. The location is great! You're pretty centrally located, you get to walk next-door if you need something at the grocery store, CVS, go to the movies, grab a pizza, or if you need to grab something else to eat. Very nice that you do not need a car for every single thing. Also, Martinez will never change. They're not gonna be doing mass building here so it stays quiet and it has a lot of great places to walk. The other great thing is the close freeway access. One street light and you are on the on-ramp already, which is great! There are also a couple of back roads you can take to get home in case traffic is horrible on the freeway for whatever reason. Another great thing about this place are the maintenance workers. They do a great job repairing and really addressing the issue once you put in your maintenance request. I also like the grounds crew that comes in and do their best job to keep this place looking good. Not easy with all the trees and leaves blowing around but they try their hardest and they do a really good job. The last positive of this complex is it's quiet. We have something in the neighborhood of 100 to 130 people and some with dogs. But I can honestly say there's probably been 3 times where something irritated me after 10 PM. But people are very respectful as far as it being quiet. I've lived in many apartment complexes and this has been the most quiet one I have ever been in....so that wraps up the positives. Here comes the negatives. I have seen a big surge in crime here along with a lot of the other residents. There are a lot more car break-ins, windows smashed, license plates stolen, and even my friend had her car registration and insurance taken the day after they stole her license plate. Nice. The other negative is the doors. You need a key to get in every door, but these doors are not safe or secure. Many are broken and trust me they do not keep people out. There's also been reports of people trying to walk in peoples' apartments. I guess a guy the other day tried to open the door to someone's apartment, the lady thought it was her husband, so she opened the door and it was some other guy and he just turned around and walked upstairs. Scary that there are actually residents here that are trying to break into other people's apartments. So are we immune to crime? No, crime happens everywhere... The problem is FPI Management does not care. They have cameras on the property that you will see but they turned those off months ago. (I'm sure to save a few pennies each month)They refuse to hire any kind of security or alert the police that we might need extra patrols here. Another negative is the laundry rooms. (Yes, there are no in-unit washers and dryers). The laundry rooms are placed well, but not nearly enough. 90% of the time, 1 or more are broken. Also, since there are only 6 washers, a lot of the time, they are all used up, typically by 1 person. People have no problem bringing a wagon full of clothes and hogging ALL of them. Rude, but it is what it is. If you need an alternative, Martinez has a pretty nice laundry facility off Alhambra. I have gone there 5-6 times and it was just fine. LOTS of washers and dryers, you will never wait. Our mailboxes have been broken into multiple times. Mine was broken into 4 times. Fortunately for me, nothing important comes in the mail for me. I honestly think we need to eliminate the USPS, but that's my opinion. I work from home, so I was able to get my mail more times than not. Speaking of which, packages. There are signs posted for Amazon, UPS, and FedEx to deliver to YOUR DOOR not leave it by the mailboxes. 50% of the time they do this and the other 50 they don't. There is no consequence for any driver to leave it by the mailboxes. I am sure there have been plenty of thefts on those as well. Again, I work from home, so I go down right when it is delivered, but not everyone is that lucky. If you decide to rent here, do not use the automated payment system on their website. Do it old school and write a check. Accounting did a HUGE screw up last month and I am still waiting for them to correct it. read more

So moved out of Muirwood after living there for 7 years November. The first 3 years when Gina was running the office was great. She was responsive and always in the office for any issues with rent or a lock out or anything. She knew how to fix issues and always got back to the tenants in a timely fashion. The maintenance guys were great and fixed everything quickly. Fast forward to the pandemic and Gina moving on after managing for 11 years. Now there is high turnover of office management and zero communication. Over charges in rent that apparently no one knows how to fix or will not respond to emails or calls. Please do your due diligence before moving into this place. It's gone downhill fast. read more

This place has gotten so much worse and there is a SEX OFFENDER in the area. Check Megan's law for more information. Can't wait till this lease is over. Also be alarmed it is now section 8 housing. The hallways have dog piss in them and trash everywhere not to mention the smell of weed roams the hallways AND the apartments themselves. read more

It's been crazy living there for the last 6 months, domestic fights, drugs, dirty people, dog poop everywhere, mail theft.

I am a tenant at Muirwood Gardens for 2 years now. The complex has been bought by sequoia equities and so far I am absolutely impressed by the professionalism, and hard work alone that they have shown. Today Tim and Ty came to fix a breaker that has been an issue for months that the previous management new was broken also. Both gentlemen were knowledgeable, respectful as can be, and enjoyable to converse with! The grounds around the complex look amazing, management if helpful and friendly and I actually feel like they care about their tenants. Tim and Ty are EXCEPTIONAL!!! Thanks guys! read more

Moving in this month, and very impressed with Muirwood Gardens so far. Jose, the leasing agent, was very helpful and knowledgeable about the property and was quick to answer questions during the application process. read more

Muirwood is beautiful and well kept with responsive management. I really enjoy working with manager Jose Angara; he's well informed and always makes things happen...quickly too! I also really appreciate how he has made an effort to house many Veterans, especially since they're so close to the VA! Thanks for keeping Muirwood a great place to live! read more

Jose Angara is an excellent team members to the Muirwood Garden team, I went in today and he helped me with answering all ongoing questions I had and never fail to unanswered any of my questions. Jose took me to take a look at the unit and explained everything about the unit, then took me in a short tour and show me the gym, laundry room, pool etc. Jose with his personality I can tell that he does know what he's doing. He's very positive and very professional in what he's doing and I'm happy that he have so much energy to keep on talking and explaining everything that i need to know of the Muirwood Garden... JOSE IS AN ASSET TO THE MUIRWOOD GARDEN RENTAL COMPANY..I thank God for people like him. read more

Jose and David are amazing! Muirwood Gardens is beautifully ran with an awesome location in walking distance to Nob Hill shopping center and the local movie theatre. I have a 1 bedroom and it has an open floor plan with plenty of space. The amenities this place offers is all up to date with a gym, laundry--that you can pay from an app on your phone and year round access to a heated pool/hot tub. Jose and David are very welcoming and friendly. I took a tour of the apartment and the property and I was instantly sold. It's well kept and very clean! I highly recommend this place for any potential tenant that is going to make Martinez their home. read more

Nice area located to almost everything. Shopping center, movie theater. Jose Angara has been very welcoming and professional. He is committed to taking care of the customers. The complex is quiet, clean and well maintained. This is a peaceful place to stay. read more

My wife and I lived at Muirwood Gardens from 2020 to 2022 prior to buying a house and we had a great experience at the time. We rarely had to deal with management for service calls over that time, but when we did they were always friendly and responsive. Flash forward 2 years, and an expensive package that I ordered for my wife's birthday was shipped to my old apartment by mistake. UPS provided a photo of the package delivered to the apartment door, so I swung by to knock and ask the current tenant for my package but noone was home and the package was no longer outside on the doorstep. I called the office the following morning to politely ask if they could reach out to the tenant and ask if they would be able to leave the package at the office, or just place it outside on the doorstep. The leasing agent who I spoke with was rude and unwilling to do this as a courtesy to a former tenant and the manager Tanisha was equally unfriendly. They both told me "contact the currier. We don't do that." I worked as a community manager years ago, and this was a common request that takes about 2 minutes and demonstrates excellent customer service, so we were always happy to accommodate. A simple phone call was all that was asked! While I lived there, the prior management actually called me with the same request once for another prior tenant! This leaves me soured on the current state of a community that I had fond memories of. Beware of the current unfriendly, unhelpful management who definitely does not appear willing to go above and beyond. Lazy and rude. read more

I would like to give a shout out to the staff at Muirwood Apartments. I work for a nonprofit organization that houses the underserved population. They really stepped up when my applicant almost had to turn away housing there because of her disabilities and thought it wasn't worth asking. But when brought to their attention they were accommodating to her needs and were able to show her another unit, which she thought was even better. Now she is ready for a move in date ... thank you again to Jose and Dave!!! read more

Muirwood Gardens is an awesome apartment complex, which is very clean, has a well-kept landscape, and has a short minute walk to several nearby shops, convenient stores, and restaurants. The staff has been very friendly, professional, and caring to all tenants and work crews. Sierra, the community manager, has been very helpful, supportive, and proactive in creating excellent apartment living environments for all tenants. Sierra worked with me to house my clients at Muirwood Gardens. She coordinated the rental process to house three of my clients within her first month since taking over the apartment complex, which is now managed by Sequoia Equity, Inc. She has been a blessing to all. Thank you very much for being very kind, helpful, respectful, professional, and caring for all tenants and staff at the apartment complex. I would strongly recommend staying at Muirwood Garden in Martinez for all prospective tenants. read more

Definitely the best Apartment complex I've ever lived in! Jose is who I usually deal with and he's very friendly and easy to work with. I'm a Veteran with PTSD and Jose and his crew have treated me and son son very well. The maintenance guys are cool people, all around a very nice quiet, clean complex! read more

I recently moved out of Muirwood Garden apartments after living there for a little over a year. The only reason I moved was because I was able to purchase my own place. I thoroughly enjoyed living at Muirwood! The amenities of the beautiful pool, valet service for garbage/recycling, new washers and dryers in the laundry rooms and the location are more than enough for me to recommend living there. But I must also mention how great the management is. Gina and Darlene are so nice and accommodating. Very friendly and pleasant always!! Lastly, the apartments themselves are nice and the whole complex is very clean and well maintained. If you are in need of a place to live I highly recommend Muirwood Gardens. read more

Recently stopped by on short trip with my BF. He will be starting a new job in January and will need to move from SoCal to the area and wanted to find a place to live while we were in town. I found Muirwood on Truilla, and made him stop by. Darlene was amazing, very personable and kind she showed us a few of the available units, and answered our many questions. The community seems amazing, and the property clean and safe. read more

If you're thinking about leasing an apartment from Muirwood, DO IT!!! Management here is so nice and always open to answering any questions I have. Amanda helped us throughout the whole process and she was amazing ! There are also so many little hidden gems that really make this complex worth it :) read more

I am artist and I conduct paint night parties at luxury apartments. I reached out to Muirwood Gardens few weeks back. Gina Erbland answered my phone when I called first, she is the community director of this place. She was so humble and friendly to talk to. She gave me time and listened to my offer and was so patient with me throughout the call. She informed me that they don't have a club-house but she really wants to organize paint night event for her residents. She asked me to checkout her community and see where we can organize this party. The day I went to visit the community, I was stunned by the great location of their Apts, huge pool and hot tub, great amenities and units. Even though Gina busy day, she took time out to show me around and give me the tour of her model unit and swimming pool area. I had my first party at their community yesterday. From the time I arrived till I left, Gina worked tirelessly to help me organize the party. She provided great spread of food, drinks, and was so engaging throughout the party. Her funny nature and hilarious attitude will surely make you want to know her more. She is the gem of this community. The residents at this community who joined me last night, were so friendly, happy, exciting and full of life. They are very helpful and very down-to-earth. They all make this a great community. Check out this Apts if you are in the neighborhood. read more

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Nice apartments, conveniently located close to the interstate and just a few minutes away from downtown Martinez! Updated inside, very clean common areas. Amenities include laundry room, gym and a pool. Some units have a screened in balconies-in case you have a pet that likes to go outside and you want to keep it protected! read more

I am warning you! Do not rent from this place! I signed a 3 month lease from end of Jan to April 2023. I paid my rent on time and cleaned the apartment thoroughly upon leaving. Three weeks later I receive a move out statement stating I owe over $3000.00. Muirwood Gardens cashed my initial cashiers check but did not apply it to my account, and then reported me to a Collection Agency!! I have been working with FPI Management and the Office to fix this for 2 months, they say the "accounting department" has to do it. Meanwhile the Collection Agency is going to report me to the credit bureau in 1 week if this is not resolved. A simple notification to them saying I do not owe this debt is all that's needed, but I guess that's too hard for them to do, or obviously they just don't care if they destroy my credit over their mistake. My advice to you if you do make the mistake of leasing an apartment here is too keep all your receipts, although I did and it still did not help. read more

After being a loyal resident for over 5 years - paying rent on-time - never having any noise complaints against us, etc. we had our car illegally towed and were facing over $800 to get it out of the impound lot. There were no signs posted and I (as well as other residents) were not given a written notice placed on the car 96 hours before the tow - as required by law. They have since posted signs - AFTER the cars were towed. Myself and many other residents were forced to pay the outrageously high cost to get our cars. After speaking with management at the location, they are unwilling to help in any way. What is unfortunate is that we register our cars with the management company - they could have looked up the license plate to find the owner and call us since they have our cell phone numbers. This was not done. Even the tow truck company said "that apartment complex f**cked a lot of people". Aside from that, we had a neighbor out of town for weeks who had an alarm clock go off every morning at 4am and continue for almost an hour. I called several times and management was not willing to help. The manager (who has since left) even said "I saw my phone ring and that it was the night time emergency line, but, you know. . ." Rent was reasonable, the pool is nice, and the gym is my favorite. These pluses are why this apartment complex is receiving 2 stars. read more

I've lived here for 15 years and have no huge complaints. Apartments are fairly well laid out and spacious. The grounds are well kept. Facilities for children are non existent other than the pool, and there are rules restricting their use of that. Elevators in all buildings and they are all wheelchair accessible. Rents are high but comparable to others in the area. Very convenient to the freeway and the bus stops right in front of the complex. Shopping and theater within walking distance. Some of the facilities are showing their age and there are areas where maintenance has clearly been deferred, so point off for that. They allow small pets, but don't generally enforce the clean up after your dog rule, so watch your step. read more

I love this apartment complex. We moved in mid June this year. We looked at about 5 other complexes and they were okay but when we came for the tour at muir woods we knew we found the place for us. I think what really sold us despite the 24 hour gym, washers/dryers on site, and an elevator that can fit a queen mattress it was the car screening. Our cat is an indoor only so the pet screening is perfect so our cat can finally be outside technically. The first day we moved in, I noticed the cat screening was not installed, I called management and they were extremely apologetic and had someone come out that Monday first thing in the morning. We have had little our problems like the AC unit (replaced it with a brand new energy saver air conditioner the next day), and our garbage disposal (complained yesterday and less that 24 hours, maintenance is here now fixing it). The staff is always is friendly and professional and actually take an interest in you. I would say there is over 100 units here but they approach you as if there are only 10 people here, they remember your name and ask if everything is ok. They also do monthly flyers on what's going on with the apartment complex and do things that try to bring the neighbors together. We are so happy with the decision we have made and will definitely resign when our year is up! read more

This apartment complex was the perfect choice for us this summer. The office staff is professional, knowledgeable and friendly. The maintenance crews were prompt, friendly and careful. The covered, assigned parking spaces, the large, resort-style pool, the on-site gym, the well-maintained grounds and laundry rooms added greatly to our comfort. There is an up-scale grocery store and small shopping center right next door. Paperwork is handled quickly and efficiently. Our deposit refund was received in the mail w/in two weeks. Congratulations to all associated with Muirwood Gardens Apts for a job well done ! ! ! read more

I recently moved out of these apartments after 3.5 years to be closer to work. From Gina in the office to the maintenance staff, the personnel at this property have been attentive, friendly, and sincere. I visited multiple apartments when looking to move to Martinez, and the staff and apartment layout won me over. It's location next to the Muir Station shopping center and a local movie theater is a plus. They would also host quarterly events such as poolside parties or a showing of a new release at the movie theater across the street. Amenities include 2 laundry rooms that takes debit cards instead of quarters (yay) and a small gym, both with 24 hour access. I usually never had an issue with waiting to laundry, except for Sunday mornings/afternoons. The large heated pool and hot tub are also nice, and rarely crowded. read more

Thank you Tony! I want to say thank you for all the times you have helped the folks here at Muirwood. Especially those who are getting off the elevator in the wrong floor... read more

The onsite manager are great. They are very nice and if I have something needs to be fixed they are quick (always come on same day). Inside the complex I feel safe and it is a quiet place to live. They surely deserve 5 stars. But here is the problem - The swimming pool. One of the reason I picked this apartment complex was the swimming pool. However, since Oct 2016 they closed the swimming pool since they want to expand the pool area. And the swimming pool is still closed today! After more than one year and the 2017 summer is over the pool is still in construction. The management does not know when the swimming pool will be opened either! They do issue a one time $25 credit for the inconvenience but it doesn't help that much. And of course you can expect rent increase here, I got my 7% increase for renewal! read more

Very disappointed and disgusted with the property management here. My boyfriend came in to apply in which he got denied. Darlene, told him that I could Apply and be put on the lease in order for us to get the apartment we really wanted to get. We were completely fine with paying the extra deposit by the way. When I came in to apply, Gina told me that I could not apply and that my boyfriend needs to find another community to live in. These rude ass ladies go back and forth and are racist. My SO was denied because of debt to ratio. When Darlene tells him he can get the apartment if I apply and then Gina says no, this place is completely unprofessional. Not to mention Gina copped an attitude with me when I asked about them replacing carpets in a unit with previous owners living with animals. Do not waste your time even applying here. These ladies are disgusting and sickening for doing what they did. Besides his debt to ratio, we both have good credit and good jobs- him being employed at the refinery. Shame on you ladies. read more

Excellent place to live! I've been here for a year and it's clean and safe. Gina and Darlene and staff respond to maintenance and requests immediately. Walkable distance to a grocery store, a variety of restaurants, and movie theater with $5 tickets on Tuesdays. Neighbors are friendly for the most part greeting and smiling. read more

We have lived here for almost 3 years and have had nothing but positive experiences here. The office and maintenence staff are always available, professional and on time! We recently had a small issue which Gina and Darlene were very helpful in resolving quickly. The grounds are very well kept and tidy. Our neighbors are all very polite, kind and frankly pretty awesome! Honestly out of living in apartments for almost 6 years this is the most positive apartment living we've had. We plan on staying here until we can purchase our own home. Thanks Gina, Darlene, Ralph and the entire staff for making our stay here awesome! Also special thanks to the poor maintenence guy who comes and fixes the lights I can't reach!!!! read more

This place is very warm and welcoming! Looks kept up on the outside and the model apartment I looked out was well furnished and made it look appealing! Would consider moving in here due to the nice staff and florr plan. read more

This is a wonderful community with excellent grounds staff and upkeep. Darlene and Gina in the office are fantastic and just excellent to work with and more than willing to make considerations when money is tight. I love living here. read more

From the first time I contacted Muirwood apartments the experience became exceptional with help of Darlene and all her assistance in obtaining housing. Both Darlene and Gina have been absolutely amazing to work with every step of the way. There are not enough words express the experience and professionalism of both Gina and Darlene, as well as the entire Muirwood apartments staff. Robin McGiinnis read more

I have lived at Muirwood Apartments for four years, and could not be happier. Besides the absolute quiet, the excellent maintenance, the efficient and friendly office staff and groundskeepers, Muirwood has something EXTRA, and that is, diversity in community. The community is what makes it home for me, in that it exemplifies the values I hold dear, especially in this polarized atmosphere we live in nation-wide. In spite of the loud rhetoric in Washington about making America great again, tending to polarize and put down anyone who isn't of a certain race and culture, the residents at Muirwood are quietly living life in full diversity, peacefully, respectfully, and calmly. Many races are represented here, all ages, and animals are welcome and loved. People take care of each other, open doors if your hands are full, return lost items such as cell phones to the office, and old fashioned courtesy is the norm, rather than the exception. I am a 76 year old white woman, who has never felt more safe as I greet my other white, Asian, African-American, and Hispanic neighbors, to name a few of the diverse cultures here. I watch everyone raising their children, wanting the same thing for them, a good life, and a successful life, and I see the older residents, like myself, enjoying an active and full life, as well. Children of all ages actually open the door for you, with their parent behind them telling them to watch their manners. This is definitely home for me, and a model for how I wish the rest of the world could live. Maybe they could come to Muirwood for awhile to learn how easy it is to get along with each other. Thank you to Gina and Darlene, our trusted and professional office managers, for creating this island in the middle of a turbulent world. And thank you to everyone living here, who, like me, just wants to live in harmony and in peace, where the color of our skin doesn't determine what label we will be given. Shari Cramer read more

Gina just showed me a apartment and didn't take me serious because I'm a 21. I work full time and go to school full time and have 700 credit score and pay all my own bills. No need to be disrespectful like I'm being rude or wasting your time. I came with check book in hand and you turned me off from living here. Don't waste your time. read more

Very disappointed. I saw the posting on craigslist for a two bedroom and immediately called the apartment complex. I was informed that they do have one and two bedrooms available. The young lady on the phone seemed cheerful and was helpful. I asked her if I could view the complex, she informed me yes and that they stop showing at 4:30 ( tho this does not state on the website). I told her it was no problem and that I would leave right away. I had 45 min. Unfortunately, while in the area I got lost, at this time it was 4:20. I called immediately to inform the young lady I have been driving around and unable to find the location of the complex. Rather than assisting me in directions, she immediately told me that it is 4:25 and she won't be able to provide me a tour. I was really caught off guard that as a possible future resident I was turned down. This was not a good look at all for a future tenant. Two stars because I felt bad giving one. read more