I had to get my 16yr.old yorkie into a vet because of diarrhea and had thrown up, my vet was closed…read morethat day. No vet near would see me because I wasn't a client. West Town was able to see him, thank God.Dr.Kalirawana looked at him, did tests on Moose. Now Moose is doing great no more potty problems. Thank you West Town vets. The staff is so nice.

We brought our 12 y/o cat, Midnight, into Westown yesterday. He had been a patient of the clinic…read morefor many years. However, I am giving this review today because of our experience with his euthanasia yesterday. I feel it is important for other families to know what happened before they make this heartbreaking decision. Yesterday, we had to make the utterly painful decision to put our beloved cat, Midnight, down. This decision did not come lightly and was one of the most difficult things our family has ever had to do. Unfortunately, the experience that followed was heartbreaking in ways that had nothing to do with saying goodbye to Midnight itself. The first technician who came into the room seemed completely unable to recognize the emotional state we were in. We had never been in this position before, and we were visibly devastated and sobbing. Reading the room is critical to families. Management, please consider the following: When a family says that money doesn't matter and that their priority is making their pet's final moments peaceful, please don't begin the visit by going over the bill, payment method, and how they intend to pay. We were sobbing while invoices and payment questions were being put in front of us. That conversation could have waited until we were finished saying goodbye. Please provide additional training on compassion and empathy during euthanasia appointments. This is NOT a typical veterinary visit. Families are saying goodbye to a member of their family, and these appointments should be handled very differently. After sedation is administered, please reassure the family that their pet is fully sedated and comfortable. Instead, the technician asked, "Is he out yet?" and then tapped Midnight on the head to see if he responded. Watching that happen during an already unbearable moment was beyond upsetting & completely unacceptable. Please make sure the timing and documentation of a pet's death cannot be seen by the family before the euthanasia process has even begun. Midnight had not even received his sedation, yet the computer screen, visible to us, displayed "DECEASED" in large capital letters. Seeing that was a punch in our guts. Please reconsider how pets are returned to their families afterward. We were given Midnight in a blue body bag and walked out the front door with him. We had to walk through the lobby carrying our sweet cat in a bag while passing other families with happy, healthy animals. It created an awful feeling of "Next!" rather than a peaceful and private goodbye. We have since heard about other veterinary clinics that handle these moments very differently--sending the bill afterward, reassuring the family that their pet is peacefully sedated and comfortable, providing a beautiful pet box (this would be a perfect investment rather than a body bag), and allowing the family to leave through a private exit rather than a public lobby. Westown cared for Midnight for many years, which is why this experience was especially disappointing. We know your doctors and staff are capable of providing wonderful care because we experienced that ourselves. Please make changes to the way euthanasia appointments are handled so another family, especially one going through this for the first time, does not have to experience what our family experienced yesterday. Midnight deserved a peaceful, compassionate goodbye. So did we. I'm not so sure either of received that - definitely not his family.

I brought my elderly minischnauser in for a dental cleaning and teeth extraction. Dr.Grewal did a…read moresuperb job. The pricing is very reasonable, possibly as much as half the cost of other places we checked out beforehand. He also clipped his toenails for free. Highly recommend.

Dr. Grewal is absolutely fantastic! We bring four of our pets here. He is patient and takes time to…read moreexplain things. The clinic is clean, and has a nice atmosphere. The staff that have been there for years are wonderful. I've had a few bad experiences with a few vet techs who tend to come and go quick. I think it's comparable to other vet clinics in price.

Dr. Kastenson has been our family vet since May 2021. We have always been treated professionally…read moreand courteously by Dr. Tia and her staff. She really does have the pets' best interest at heart. When a pin (inserted by another vet) in my pup's front left leg started migrating and working its way out, she had the tool and knowledge to remove it to make my pup walk normally again. Many vets take the pet to exam in another room because 1. that is where the equipment is, and 2. to take the owners' fear/anxiety out of the equation. People should find care providers they trust and that's not the responsibilty of someone who is doing what they think is best for all the parties involved.

I waited three days to get a follow up appointment for my dog after he was seen at Urgent Care…read more They finally sent me an appointment option, but it was emailed. I didn't see it until the following evening. By that time they gave the appointment away. This was an urgent need, and they weren't available when Moose needed them.

Called and got an appointment same day for my cat! Reception staff were friendly and able to answer…read moreall questions related to pricing and necessary information needed to establish care. We called around for a long time looking for a vet that was affordable for us, with good reviews, because we care! This vet has by far the most affordable rates we found. Note that this vet, does require a deposit upon booking your appointment- which didn't bother us. Upon arrival the lobby appeared clean, front desk staff was attentive and greeted us by name at the desk! We waited maybe 2 minutes before being escorted to our private exam room for the appointment. The appointment went fairly fast, they listened to our reasons for bringing our cat in to be examined, collected his vitals, and prescribed us with a medication to try for his symptoms. No extra tests, no BS! The Veterinarian and Vet Tech were very friendly and gentle with our cat. They were knowledgeable on his body language signs, and mindful of how nervous he was. They had treats on hand and dealt with our cat's polite stubbornness with grace! The medication prescribed was affordable and easy to administer; also very effective for our little guy who is feeling much better now! Our experience here was very memorable, and we are so happy that we brought our cat here after such careful consideration. Affordable, comfortable, quick, and effective!!

The clinical care provided was excellent; however, my experience with the billing process was…read moredisappointing. I was not given an accurate estimate at the time of service and was later contacted requesting additional payment. Additionally, I was unable to complete the payment over the phone, which required an unnecessary return visit. Upon arriving, I expressed concern about the lack of respect for customers' time, and the staff member responded defensively, which felt unprofessional. Overall, the billing procedures felt inefficient and could benefit from improved transparency, communication, and customer service.

We have been patients of Dr Paul's for 7 years. The office is small but once your a client getting…read morein for appointments isn't usually too crazy. Now for surgery I just found out it's a bit more scheduled out (about four months) but standard ones you can usually get in within a week. I appreciate that everything is done in the exam room all the way down to blood draw. Dr Paul also really lays out the options/courses for how something can go based on "xyz" which I appreciate.

They took care of my veiled chameleon. All went well. They got her in right away as I was concerned…read moreshe was egg bound. It's hard to find a very that sees reptiles.

I cannot say enough wonderful things about the care my cat, Korbel, received today at the…read moreBrookfield location. What started as an incredibly frightening and stressful emergency turned into an experience where I truly felt that Korbel was in the best hands possible. Dr. Muhs went above and beyond for both Korbel and me. She was incredibly compassionate, patient, and thorough. She took the time to explain everything to me in a way I could understand and made sure I didn't leave with unanswered questions. As someone who was extremely scared and emotional, the reassurance and kindness she showed me meant more than I can put into words. The entire staff was wonderful. Everyone treated Korbel with such care and compassion, and I could genuinely tell that they cared about him and about what we were going through. They also treated me with kindness and understanding during an incredibly difficult moment. I am honestly in tears writing this because I am just so grateful that I chose this clinic for Korbel's emergency care. When you are sitting in an emergency room terrified for your pet, having a team that makes you feel heard, informed, and cared for means everything. Dr. Muhs and the entire team deserve so much appreciation for what they do. Please know how much your kindness and dedication meant to us today. Thank you from the bottom of my heart for taking such wonderful care of my boy, Korbel.

I'm writing this review after taking time to reflect on all of my experiences at this facility, not…read morejust one particular visit. First, I find it very misleading to advertise yourselves as a 24-hour emergency facility when your hours are only 9 AM-9 PM. When you have a pet emergency outside of those hours, you are not actually available. Unfortunately, my experiences with the doctors have also been extremely disappointing. I have repeatedly questioned the level of knowledge, judgment, and capabilities when it comes to determining what can and should be done for my pets. During my most recent visit, I was given no recommendations and was essentially told that everything would be fine. The following morning, my pet ended up being hospitalized at my regular veterinarian for three days. That experience has made me seriously question the assessment and reassurance I was given at your facility. The front desk experience has also been unprofessional. The atmosphere often feels more like a kiddy rave than a professional medical facility, which is completely inappropriate when people are walking in worried, scared, and dealing with an emergency involving a beloved pet. I'm only writing this because I have now had enough experiences to step back and look at the bigger picture. It is a shame because you are the only emergency veterinary facility in town, but being the only option does not excuse poor communication, unprofessionalism, or inadequate care. Going forward, I will be traveling a longer distance to an emergency veterinarian where I feel that my pets' needs--and the concerns of the people who love them--are truly being prioritized. I genuinely hope this facility takes this feedback seriously. People come to an emergency vet because they are trusting you with a member of their family. That trust needs to be earned through competent care, thorough recommendations, professionalism, and compassion--not simply the appearance of being caring.

I hate to have to write bad reviews, but this place really takes the cake. I just brought my 11lb…read moredog in for a nail trim, and called in advance for an appointment. They said they could get me in right away - and they would do just a nail trim. I brought my little sweetie in, and after 5 mins they brought her back out. Then I went to check out, the receptionist announced to me that would be $49.14. Are you insane? $50 for 5 mins work requiring little expertise. When I questioned them about this, I got a song and dance regarding how they always include a tech fee with the $21 nail trim charge. I asked them why no one mentioned this when I called for the appointment. No response. I never even got an apology. I can get the dogs nails trimmed up the road at the Petsmart for $12, less than 1/4 the cost, On top of that, Petsmart actually does a slightly better job. For $50 they did not even grind her nails, leaving them shorter but still rough. The owner of this place gave me a great story about how much she loves animals, but failed to tell me she loves money a whole lot more! She should be embarrassed. Having lived in both California and New York, I've never paid $50 for small dog, quick nail trim- and this in places where $2M fixer upper homes are common.

Expensive, Expensive I came in because it was close to home. The staff is really nice and polite…read morebut I haven't met any Animal lovers that are not. A regular check up, that lasted less than 15 minutes will run you from $60.00 to $80.00 without any vaccines or meds. My old vet did not charge the half of that. Inside it is very clean and I didn't get a feeling like I was pressured about anything. I would go back if the prices were little more reasonable.

I'm beyond upset and heartbroken over what my kitten went through after her spay procedure. She was…read morein obvious pain -- shaking, uncomfortable, and not acting like herself at all. I assumed it was just normal post-spay discomfort since we were told she received a pain shot that was supposed to last two days. It was the weekend, and I was grateful that someone I knew had leftover pain medication because she was visibly suffering. What I didn't realize until weeks later was that she had a burn hidden underneath her thick fur. By the time we discovered it, I was horrified. Burns carry a serious risk of infection, especially in such a small animal. No kitten should have to endure that kind of pain, especially from something that should have been completely preventable. When we called, they denied everything. One minute they said they don't use heating blankets, the next minute they said they do. Then they tried to blame her second-degree burn on the thin little recovery suit she was wearing -- which makes absolutely no sense. After that, they claimed she was in more pain because she had apparently just gone through a heat cycle and that her uterus had torn. They said they told me all of this at pickup -- but that is simply not true. The only thing I was told was that she was drooling more and that they gave her medication for that. Nothing about a torn uterus. Nothing about extra complications. Nothing that important. It's like it was a blame game to them. How do you not tell someone something that serious about their own pet? That is information any owner deserves to know immediately. This is negligence. There is no excuse for a preventable burn to go unnoticed and untreated, and there is no excuse for giving inconsistent explanations afterward. Proper care means thoroughly checking an animal before sending them home, being honest about any complications, and taking responsibility when something goes wrong. In the end, I didn't "save money" by going here. I ended up paying an expensive vet bill to treat the burn and make sure she didn't develop an infection. More importantly, my kitten suffered unnecessarily. That is something I can't get past. This entire experience has made me seriously question whether an assembly-line style spay and neuter clinic is truly safe for our pets. I would not wish this experience on anyone.

Affordable spay, neuter & vaccines for your pet. I have taken many pets here and it has been easy…read moredrop off and pick up.