We unfortunately had to put our beloved dog, Maya to sleep. We chose Delafield Small Animal…read moreHospital and Dr. Osgood and her staff could not have been more compassionate and caring.

When you call asking to bring your animal in.... And they say come on in and bring them in... then…read moreyou get there and they tell you it's a drop off so they can see them whenever they can through out the day.... No... I called for an appointment and they said come on in.. making me think they weren't busy and could see him right away.... So I had to park outside with my guinea pig, searching other vets to take them to....... Definitely wasn't happy extremely disappointed and they used to be my vet that I would take them when I first got them..... the doctors are always nice though, but the front desk really needs work explaining things! So Bobo will no longer be coming there. Everyone check our brook-falls! Great people, actually caring for your animals. Plus delafield Fish tank has two hugeeeeee plecostomus in a tiny tiny tank, covered in scares from getting stuck in the tank...... if they can't take care of their fish tank and the fish in them, I don't trust them with my animals!

Came in for an infection on our Alexander's mouth. Infection was confirmed and treated with one of…read morethe best bed side manner team I have ever seen in a vets office.

Very good and able to resolve our dog's issues and explain what caused his problem ( great Vet ). I…read morewould highly recommend Wales Veterinary Clinic and had provide this recommendation to our friends and family.

Wales animal clinic has always taken wonderful care of our cat. Now that we have moved out of state…read moreand are struggling to find a new vet, we contacted the clinic for advice and they were so helpful and have given us peace of mind.

I want to start by saying I've been bringing my dogs to this clinic for over nine years and have…read morenever had a negative experience or questioned the costs--until today. This visit was simply a follow‑up for blood work. The technician asked if there were any issues (there were none) and whether I needed to see the doctor. I said not unless the doctor needed to see me. He then took my dog to the back for the blood draw. At checkout, I was told I had seen the doctor and had blood work done. I explained that I had not seen the doctor, and it took several minutes for that incorrect charge to be removed. I then paid the remaining $174. When I reviewed my bill, I noticed a $64 Technician/Assistant Fee, a $25 blood collection fee, and the actual testing fee. When I asked what the Technician Fee covered, I was told it was for taking my dog's leash, walking her to the back, drawing her blood, and bringing her back. This is an outrageous charge. I even asked what the cost would have been to actually see the doctor for the follow‑up, and I was told it would have been $79. At this point, it seems it would be more cost‑effective to "waste the doctor's time" for an extra $15 rather than pay a $64 fee for a technician to walk my dog to the back and draw blood. At this rate, will humans next be charged an additional fee for a nurse simply to escort them for routine blood work? In nine years of coming here, I've never experienced anything like this, and I'm extremely disappointed. It may be time to start shopping for a new vet clinic or at least compare how other clinics structure their fees.

I've been taking my animals to Dr. Sokhey for a long time. We have a handful of vet offices closer…read moreto our house but I will continue to drive the extra distance to take my animals here. Dr. Sokhey is incredibly knowledgeable, thorough, genuinely cares about your animals and has very good/competitive prices. Although we see him for regular visits, we've also had two situations in which we needed to get in quickly for urgent matters. Both times, he has gone out of his way, even with a full schedule, to get us in which is a clear testament to his character and dedication. Thank you, Dr. Sokhey for always being there for us and providing top notch service and care for our animals!

We boarded our three dogs at the Rock River Vet Clinic for a week.. The pens were very clean and…read morethe secretary was very helpful and pleasant. We look forward to boarding our dogs there the next time we go out of town

We were just charged $39.80 for a nail trim. Every time we have taken our pets in for service, the…read morebills have been getting higher and higher. But after calling for a nail trim (last time done by a groomer there), we were charged $39.80! This is a small town in WI with a not very wealthy population. I called another vet and was told they'd charge $15. I'm done with this place. I just had our pets records switched to our new vet. If you want to overpay, give them a try. But personally--I'd rather pay a fair fee and donate the rest to a rescue or the humane society!

Went in late last night with my senior dog who was showing health concerns and ended up choosing to…read morerelieve her suffering and give her a peaceful goodbye. The team made this end of life journey very comfortable for both my dog and I. Gave me all the time and answers I needed during my last few hours with my pup. They made a difficult night easier than expected. Very peaceful. Thank you for your care

I can not compliment this place enough! They helped me at different times with all three of my…read moredogs. Everyone there makes you feel cared for and are just so sweet. So thankful for them. If you ever have an emergency these people are AMAZING

I made an appointment to have my 11 year old Corgi service/support dog to be seen for a rear leg…read morelimp. I called yesterday 8/20/25 and spoke with a very kind young woman, I explained that do to my income (which is only monthly) and what was the amount for the services that were going to be provided. I explained that the amount that I was needing to pay was very difficult for me pay, I then asked if there was a payment plan and/or any price reduction for Low Income pet owners. As explained to me by her was; WE don't do any payment plans and also WE do not have any adjustments in any services rendered. I then explained to her that I will continue to try to figure out how I am going to pay ($400) for the appointment for a X-ray and Veterinarian exam. The nice kind young woman said if you need to cancel your appointment please call the day of 8/21/25 the appointment you are able to cancel the appointment. So this morning 8/21/25 I called to cancel. Now this is what I experienced when calling Summit Animal Clinic to cancel my appointment was a woman named Nancy answered the phone and these are the comments to me trying to just cancel my appointment ; You cannot cancel a appointment on the day of the appointment you are going to be charged a cancellation fee! Then I received a lot more unwanted conversation from her. To the point she even made the statement of SURRENDER my service/support dog to HAWS. I don't understand why anyone needs to treat another person like this let alone knowing the position I am in. My deepest sadness comes from not being able to have my only partner in life that has been beside me through the ups and downs for the past 11 1/2 years and has been a Patient of Summit Animal Clinic for 11 years to now have this turn out to be a conversation of rude and unkindness because of my situation. Peace, Love and Kindness has become lost as how to treat one another.

Horrible customer service! The lady at the desk made me feel like an inconvenience. Today I was…read moretold even though they're open until five i can't pick up a medication after 4:30, because they "close the books early" so I pre-paid and was still there before 5p (closing time) and they had the door locked on me. Clearly they have other priorities than my dogs health. We will be going elsewhere!