My cat all the sudden had a eye basically sealed shut pretty late at night, they were able to care…read morefor her 30 mins before they closed. The staff was super nice & we could hear them talking to our kitty so cute behind the door! :)

My experience here has never been that great, but my last visit may be my final one…read more I arrived five minutes early for my 10:00 a.m. appointment and was not allowed inside until the doors unlocked exactly at 10:00. While five minutes may not seem like much, it feels much longer standing outside in mid-February in Wisconsin, especially when you are nine months pregnant with a large elderly dog who struggles to get in and out of the car. The veterinarian himself is kind and respectful. I choose not to elect every vaccine that is recommended, and he does not pressure me, which I appreciate. However, during my first few visits after moving here, the environment felt sales-driven and somewhat judgmental. Over time that has improved. I will also give credit to their technicians who very much love animals. There is also significant paperwork required prior to visits, including liability waivers and consent forms allowing conversations to be recorded and transcribed into notes. While I understand policies exist for a reason, the overall experience feels very corporate rather than personal. This makes me believe they have a higher office they answer to in regard to liability paperwork and sale quotas. I have lived in multiple places over the last eight years and have used several veterinary offices. In my opinion, their pricing is on the higher end compared to other clinics I've used, and there often seems to be a push toward additional services or treatments that don't always feel necessary.

Afraid I cannot sing enough praises - our dogs are so excited when they come here. To me, that…read moreyelps volumes! The staff is caring and compassionate. Over the years, we have said goodbye to 2 fur babies, and the entire staff was exceptional. One thing I don't understand - my puppers are so well behaved when we're there, wait patiently, etc. Must be those belly rubs

WARNING - READ BEFORE GOING HERE!…read more First off, I am not the type to leave negative reviews, especially for a place trying to help animals. I am extremely saddened and disappointed by experience with Bluemound Animal Hospital and Dr. Emily Weaver. Opinions aside, the facts of our experience with Bluemound Animal Hospital are outlined in detail below. At the end of April, we went into the location with a scheduled appointment for two of our cats. We waited nearly an hour to see the vet, where she expressed concern that both of our cats may be diabetic and recommended expensive and extensive full testing (over $1,200 vet bill). We were told the tests would be ran "in house" so that they could be turned around faster. We patiently and anxiously waited for results not knowing if our cats were healthy or not. We called 5/6/26, a week later, to check in on results as we had not heard back. We were told that we would receive a call back once they were ready. We called back again on 5/21, over THREE weeks after the tests were ran. The staff apologized and said they would talk to the doctor and call back. We did not hear back and called at the end of the week and called our third time, on 5/26 (nearly a month after our appointment). We were once again told sorry and that a call back would be requested. At the start of JUNE, a FULL month after the $1,200+ vet bill was charged and with no results, we decided to go into the vet directly and ask what was going on. We were told the vet was busy and could not talk to us, and were once again told they would call back. We never heard back. A few weeks later, 6+ weeks with no results and not knowing if our cats were healthy or sick, we went in a second time. This time, there was chaos at the front desk, with multiple of the front desk workers disclosing to us that they put in their two weeks to quit. We went in to request our results for our two cats, but it turned into an experience of the staff telling us how sorry they were and that they were quitting. We requested to speak to the owner of Bluemound Animal Hospital, and demanded a call back. This finally worked, and on 6/24 we received a call back from Dr. Emily Weaver directly apologizing. To her credit, she took responsibility on the call. Apart from a blood pressure test (which we learned was key to diagnosis) which was not ran, we received results and thought we were getting somewhere. She offered a full refund on the blood pressure and was going to check on a partial refund for the poor service. We were once again told we would get a call back. I am sitting here on 7/14, 2.5 months after going in for blood testing and $1,200 in vet bills having received partial results, NO refund of any kind (including on the service not performed), and NO followup call back from 6/24. I called minutes ago and was helped by new staff who told me once again that they would talk to the doctor and check on sending a refund, but we have given up all hope. Based on the positive reviews seen here, I hope that this is a one off experience. During one visit, multiple staff members told us they were leaving the practice, which raised concerns about what was happening internally, and wether this was occurring beyond just our case. We were extremely patient (even told that we were more patient than some of the staff would be, by some of the staff) and more than happy to give benefit of the doubt to the hospital and Dr. Weaver. However as I sit writing this review I have given up any hope that this issue will be resolved. We will be awaiting our refund "by mail" (despite paying with card, interesting), but who knows if it will come. Based on our experience, we did not feel our time or concerns were respected. Hands down the worst service I have received anywhere, at least that I can remember. I only hope that the animals are treated better.

6/17/26, my 12 year old female Pomeranian passed away peacefully at home. We took her to VCA…read morebecause on 6/25/24,Dr. Elliott put my male Pomeranian down. On 6/17/26, I called to say that my Pom passed away. Thomas was very compassionate over the phone and he was at the front door outside when we arrived with my Pom. We were given a few minutes with her and Rita the tech came in. I can't say enough about the care and concern she showed my husband and I. I would highly recommend this animal hospital for your pet. BH

Literally never bring your pet here!!! I am amazed my cat is still alive. My cat was having a…read moreurinary block and was bleeding. Now I know this, but we should have started surgery then. Instead they sent us home with meds. We ended up needing emergency surgery the next day for him. So what should have been $3,000 turned into $6,000. Then they gave him too high of a dosage, he had extremely slow breathing and couldn't lift his head. They brushed it off saying "he's just a sleepy kitty". We had to come in a different time for our dog, only because Blue Pearl was at capacity. Our dog was vomiting and had bloody diarrhea. She also wasn't moving her back legs. Our dog pooped in the lobby and the tech just rolled his eyes and said it's fine. I'm sorry, but if you don't have compassion then change careers. I gave a pat on our dogs head for leaving them a present though! They said it was a 4 hour wait but no one even looked at our dog to see how bad it was. Most places will start triage and fluids right away. How can you determine what is an emergency otherwise? After 20 minutes we got up and left. Seems like they're only good for putting animals down.

They have been taking care of our exotic pets for years now. We trust them very much.read more

We took our conure in for a splint. He ended up with too much anesthesia. He passed away that…read moreevening. He was only 4 and very healthy. We only took him there for an injury to his leg.

Seem nice, but very disorganized. Which is forgivable because vet clinics can be very pressed for…read moretime. However, ALWAYS ask for a price first at this vet. They have very high prices, seemingly because they outsource many services. With the disorganized aspect and the attempt to rely on outsourced services you end up paying top price for disjointed care. Unfortunate.

i've been bringing my cats here for eight years, and the veterinary care, customer service, and…read morededication to the wellbeing of my furry friends has kept me going back. Extraordinary care!

Smaller store but good for convenience and time but really expensive for my taste . Staff was…read morefriendly enough and maybe they're short staffed

Do not take your golden retriever to be groomed here!!!! It is about to be winter and Paacha gave…read morehim a summer cut. Way too short for the up coming winter months. Completely shaved his groin area and now it is very irritated. Also got water in his ears and gave him an ear infection. All of this came up the very next day. In the past we would take him to the pewaukee PetSmart and it was much better.

I brought my senior dachshund Minnie for a quick nail trim and file and I am glad to find the…read morewonderland! I will be back for nail trims/grooming and if I ever need daycare this is the only place I would consider.

My Pomeranian was cut to his undercoat. Groomer said he had weird hair. Asked if he was mixed…read more Hei not. This candidate his coat. He is brushed daily. She has never done this before. She also cut him unevenly. Very disappointed.

I take my 3 year old teddy bear mix to get groomed every 6-8 weeks, they always do a great job!read more

Dirty and unsanitary. Overpriced for what you get. Not sure what happened but this place really…read morewent downhill.