Terrible customer service, I had signed up for a class but forgot about it. My friend texted the night of the class to ask if I was coming. I said I can't, I totally forgot I signed up for it. I had nothing in my email about it so it was out of site out of mind. They said could you come on a different day? I said,Yes I can. So the lady said call the store. The following Monday i called and she said, can you come tomorrow? I said no tomorrow doesn't work for me, do you only do Tuesday or Thursday's. She said yes because the gal teaching will be out for surgery so tomorrow was it. I told my friend who had done the work shop the previous Thursday and she said she could go and do the craft for me so I would not be out my money. I told her that'd be awesome. So I called the store back and let her know my friend could do it for me. Her tone instantly changed and she said, No! I can not allow that. I said why not, she said, because she already did the class. I said, well, that makes no sense. She said the class is sold out, I just can't do that. Yes but if she sits in for me what difference does that make? She said it clearly states in the form you do not get a refund. Yes, but i didnt ask for a refund, plus i didn't remember signing up. They could send out emails that you signed up for class, reminding you of said class coming up. This would help because from time of signing up and actually doing the class are not within a few days of each other. She was rude, not customer friendly so before Terrible words came out my mouth, I just hung up.
I usually always support small business but these women are rude. I do not recommend read more