Amanda at the front desk is friendly and willing to help, however I noticed there was a lack of…read morecommunication from the front desk to the person that was supposed to let the customer know they can pick up their items. The cleaning was completed a day ahead of the promised date. A text or call would have gone a long way.

Had a truly terrible customer service situation at this place today & left a 1 star review. The…read moremanager just called me to make it right. Changing to 5 stars because it's not about the mistake: it's how the mistake is handled.

This place has progressively gotten worse. It is so dirty, floors, counter, fronts and inside…read morewashers and dryer, the bathroom is nasty. It is generous to give them 1 star.

Employees are always rude , like we're annoying them to do their job. One star is way too manyread more

Always clean and Friendly. I like that I can rinse…read moreThe machines from previous users so I don't have extra detergent on my clothes.

I've usually used the Alpine location. Never again. I'm older, white and female, I felt that I was…read morein danger at this location. I had a man, in his 20's, following me around, who claimed he didn't speak English. I pulled out my phone and he used translator. His input didn't translate. He kept me in his eyesight. I went out to my car to bring a bag out. What I saw him do made me question getting my laundry. The man was circling inside the laundromat looking for me. He kicked a chair in frustration. He kept asking for my phone. Ladies, your keys are a weapon, your phone is a weapon, carry pepper spray, protect yourself. It wasn't Martha there. The clients are changing, and they are running the neighbors out.

I found a roach in my jacket and I saw a mouse run across the floor. Not only was there a roach on…read moremy jacket but also in the bathroom this place is disgustOng would not recommend to anybody TF

9 times out of 10 the workers here are very helpful and efficient. The problem as to why I am…read moreprobably not going to return here is there is one lady that works there that acts like she's irritated you even came into the establishment and she was working tonight. I worked a double shift and got off in time to catch the last wash by 8pm. I pull up at 7:46 and lights are dimmed off and doors are locked. So I call and the rude one answers and I said politely that the doors were locked and she got attitude and was like it been dead so she got approval to close early. The attitude that it was said with was her usual "annoyed that you even came" type thing. So if she is working then who knows when the last wash is cuz the last time she closed up early it was cuz her head hurt. So just a heads up if you're heading here, call before ya go cuz you may just get an attitude and a locked door.

Always clean and the change machine always works. There is also an attendant there during all…read moreoperating hours. Plenty of washers and dryers with minimal broke down machines.

Machines have mildew/ mold in the softener/ soap receptacle. Leaky machines and rude customers…read more They do have a punch card for free regular washing.

This is my favorite laundry in the Rockford area. The prices are fair and they use a payment…read moreprocessor from your smart phone. No cash needed but they have a machine that will dispense quarters from your paper money if you need that. The store is clean and their machines are well maintained. The area is comfortable to relax whiles your stuff washes and dries. Delightful children's book shelf for kids of all ages and interests. The place is safe for children to run around. Vending food and laundry products machines, (working) massage chair, gum ball- like section for kids. Nearby restaurants and bars. The place is not crowded at many times, if you have a large laundry mission. Generous carts and their wheels all work. Nearby the post office if you need to multitask your day

When a wash machine, dryer or the change machine eats your money they need to refund you! I've been…read moregoing here for many years and usually spend $40-$50/week and I am sure that I've spent around $10,000 here yet when the machines eat your money that don't pay you back. This is ridiculous! This place lacks integrity! He doesn't seem to have any issues with running right over to refund his friends!