Amanda at the front desk is friendly and willing to help, however I noticed there was a lack of…read morecommunication from the front desk to the person that was supposed to let the customer know they can pick up their items. The cleaning was completed a day ahead of the promised date. A text or call would have gone a long way.

Had a truly terrible customer service situation at this place today & left a 1 star review. The…read moremanager just called me to make it right. Changing to 5 stars because it's not about the mistake: it's how the mistake is handled.

Very friendly attendant. Clean single, double, and triple size washers. Change machine for $1, $5,…read more$10, and $20 bills. Vending machine and a bathroom.

Until today I would use this laundromat frequently. No longer will as attendant today was rude,…read moretold me I would have to wait longer for a dryer ( mine broke so washed a few loads at home and brought a few there to wash). I replied to rude attendant that I just put two loads in washer, she said oh well having an attitude doesn't help. As soon as my clothes in washer were completed I took all my clothes elsewhere. Also the attendant was using 4 dryers when there were no available dryers

This place has progressively gotten worse. It is so dirty, floors, counter, fronts and inside…read morewashers and dryer, the bathroom is nasty. It is generous to give them 1 star.

Employees are always rude , like we're annoying them to do their job. One star is way too manyread more

I found a roach in my jacket and I saw a mouse run across the floor. Not only was there a roach on…read moremy jacket but also in the bathroom this place is disgustOng would not recommend to anybody TF

9 times out of 10 the workers here are very helpful and efficient. The problem as to why I am…read moreprobably not going to return here is there is one lady that works there that acts like she's irritated you even came into the establishment and she was working tonight. I worked a double shift and got off in time to catch the last wash by 8pm. I pull up at 7:46 and lights are dimmed off and doors are locked. So I call and the rude one answers and I said politely that the doors were locked and she got attitude and was like it been dead so she got approval to close early. The attitude that it was said with was her usual "annoyed that you even came" type thing. So if she is working then who knows when the last wash is cuz the last time she closed up early it was cuz her head hurt. So just a heads up if you're heading here, call before ya go cuz you may just get an attitude and a locked door.

Always clean and the change machine always works. There is also an attendant there during all…read moreoperating hours. Plenty of washers and dryers with minimal broke down machines.

Machines have mildew/ mold in the softener/ soap receptacle. Leaky machines and rude customers…read more They do have a punch card for free regular washing.

This is my favorite laundry in the Rockford area. The prices are fair and they use a payment…read moreprocessor from your smart phone. No cash needed but they have a machine that will dispense quarters from your paper money if you need that. The store is clean and their machines are well maintained. The area is comfortable to relax whiles your stuff washes and dries. Delightful children's book shelf for kids of all ages and interests. The place is safe for children to run around. Vending food and laundry products machines, (working) massage chair, gum ball- like section for kids. Nearby restaurants and bars. The place is not crowded at many times, if you have a large laundry mission. Generous carts and their wheels all work. Nearby the post office if you need to multitask your day

When a wash machine, dryer or the change machine eats your money they need to refund you! I've been…read moregoing here for many years and usually spend $40-$50/week and I am sure that I've spent around $10,000 here yet when the machines eat your money that don't pay you back. This is ridiculous! This place lacks integrity! He doesn't seem to have any issues with running right over to refund his friends!