We've purchased a few bikes here and it's always been a good experience. We've done several…read moreservices and repairs here too. Customer service is top notch.

A friend had recommended this place to us since they got their bike there and we decided to just go…read morecheck out their selection and maybe get some tips on what kind of bike would work best for us. A lady asked us if we needed help and actually helped us through the whole process. We actually ended up testing and buying a new bike. She was very helpful on which bike and how to maintain it. The bikes are a bit expensive and a little out of our budget but we figured that if we wanted a nice and quality bike that it was good to spend the extra cash. They have the basic warranty and free tune up after 4-6 months. Very helpful staff and great selection of bikes. I would recommend this place to others for sure!

I brought my Trek FX+ 1S to Trek Carrollwood with less than 90 miles on it and under three months…read moreof ownership. The reasons for my visit were a noticeable "thunk" noise from the motor, a spongy feeling in the front brake, and routine service. After inspecting the bike, the technician contacted me and told me the rear brake system had suffered a "catastrophic failure" and that the entire brake system needed to be replaced. I was told this would include new brake levers, hydraulic lines, calipers, and rotors, and that if they serviced the front brake it would likely have the same outcome. I was also told the motor thunk was considered "normal," despite the fact that I own another Trek FX+ 1S that does not make this noise. I was informed that the bike was not safe to ride because of the condition of the brakes. This was surprising because the bike had fewer than 90 miles on it, and the rear brake had been functioning normally when I brought it in. Before authorizing hundreds of dollars' worth of parts, I decided to take the bike home. I purchased a hydraulic brake bleed kit from Amazon and performed a brake bleed myself. The entire process took about five minutes, and the brakes immediately felt normal again. No replacement of levers, calipers, lines, or rotors was necessary. What concerns me most is that when I asked where the alleged catastrophic failure actually was, the technician couldn't identify the specific failed component or explain what had failed. Recommending replacement of an entire hydraulic braking system without being able to identify the failure point did not inspire confidence. Additionally, the technician did not reply back to my text messages when I followed up with questions. I'm disappointed because I expected accurate diagnostics from a Trek dealer, especially on a nearly new bike. Instead, I left feeling that expensive parts replacement was being recommended without sufficient evidence, while my original concern about the motor noise was dismissed as "normal." Based on this experience, I have lost confidence in the service department at this location and will be seeking service elsewhere in the future.

Top shelf customer service. Andre was the gentleman who took care of me. They solved my shoe…read moreproblem immediately and with ease. A pleasure to do business with!

I have an e-bike. I ran over a nail and needed a new tube in the rear tire. I made a few phone…read morecalls and found most bike shops will not work on e-bikes. Leroy's was quite willing to work on my bike and they had the correct size tube in stock! It took until the next day for repair because they are so busy! I would say because they do such great work When in central Florida and need an e-bike repair, call Leroy's first!!

Personaly not pleased. Had a hard time locating him and he does not answer the phone. At least the…read moretimes my husband and I called him.

the guys in the back have worked on my bike twice. Both times, I walked in w out appointment and…read morethey fixed my bike right then and there. they were minor repairs, and one of the times they didn't even charge me. they are so friendly and fast. I kept insisting on paying them, but they wouldn't take it. I will go to them to purchase a bike or do any repairs. I trust them a lot.

Needed repairs for two bikes and brought them in for service. Rep provided service options and…read moreexplained each plan in great detail. Fast turn around and my bikes look and ride great. Exceptional and friendly customer service.

This place is a great resource for bicycle purchases and repairs. They offer a bicycle rental…read moreservice with a variety of options. I've used their rental service of on a few occasions and each time the reservation went smooth. The staff is super friendly and helpful. They were able to get fitted with a good size road bike for my height and helmet. Depending on what time you arrive the parking can be a little rough due the location of the bike shop. Definitely recommend giving them a try if you're looking to purchase or rent a bike.

Need a new tube in my tire. Everybody else wanted 2 weeks to do it. Justin took care of it as soon…read moreas I brought it down. He did a great job and I M now a new customer here. They've been here for 16 years. Come and check them out!

Citrus Park Bikes is a high recommend! The folks there are veterans of the cycling industry and…read moremake sure you're always road-ready. Test rides are allowed. Questions are encouraged. And final inspections are always made.

I highly recommend Citrus Park Bikes. They are honest, knowledgeable and friendly. I went in today…read moreand they filled my tires with air, adjusted my seat and handlebars all with no charge. I appreciate their kindness and will definitely be purchasing my next bike from them! Robin Q

Wow, what a great staff! Came into town for the 4th and had some issues with my road bike. The team…read moregot my bike back into working order the same day so that I could join the group ride the following day. The shop was super cool with a great selection of bikes and equipment. I would highly recommend Outspoken if in the market for service or a new ride!

My bicycle is fabulous! It's an easy ride for a Senior over 80! Just rode 1000 plus miles in less…read morethan a year!

I needed one bearing ball in a specific size for a niche application. This was the only store among…read morethe seven I called to have loose bearings in the size I needed. David and another employee were very helpful in locating the size of ball I needed, while Grace was kind enough to search for and open a new pack of bearings when the first couple I picked were too large. They even let me have them for free! Excellent customer service. I'm very grateful for their assistance!

Highly recommend! These guys are extremely reasonable with price and provide excellent customer…read moreservice. I came in with a tandem bike and they went above and beyond. S/o to Tyler and Grace