Horrific company - Stephanie the Supervisor is a fraud. They are keen on getting as much money out of you as possible. Just as everyone says on here - They truly keep moving your due date and try to drop charges like late fees on you all the time. They never claim responsibility and our literally just collecting money. HUGE SCAM - STAY AWAY STAY AWAY STAY AWAY I CAUGHT THEIR SUPERVISOR LYING TO ME AVOID AT ALL COSTS read more

Do not use this company for auto insurance. Definitely do not give them your card information for auto withdrawal. They will over charge you multiple times in same month. Even when you do not have a payment. I have been waiting for 2 weeks for them to fix it. Claims it was a computer issue. But 2 weeks later, still not fix. Nothing but thiefs...... read more

FRAUD! Illegally charged my account. I did NOT request quotes or provide them with my card information. FRAUD. read more

Multi-State Insurance Servs - Details of FRAUD transaction with FALSE contact information. - Insurance Near Me - Valencia, California

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Worst insurance ever I had a claim with them solo accident and they didn't cover anything I had to even pay about 1700 out my pocket to take my car out the tow lot if I didn't remove the car in 7 days it would of been auctioned and the car was only 3 years old and please save the headaches and and the adjusters are bad too they never answer or call you back !!!!! TOTAL SCAM TAKE YOUR MONEY read more

Worst insurance in history, they overcharge everything and they won't refund all of your money because of bs fees!!! GTFO Switch to a known insurance like "Geico, Allstate, State Farm" than Multi-State, never heard of in my entire life! Freeway insurance brokerage are the ones that set me up and I got out the next day! Pure SCAM!!!! read more

Avoid! Do your research first! So unfortunately I have my policy with this company (but no for long) and how I wish I could have done my research first. Okay so what company in this day in age charge for online payments? Or maybe Mercury spoiled me with NO CHARGE online payments! So here are the cons: 1. $4.00 fee for online payments 2. $4.00 fee for over the phone payments 3. $10.00 fee for in-store payments! These folks will nickel and dime you at every turn! Go elsewhere. read more

Like everyone said I wish I would have shopped around before settling for this one. I cancelled my policy before it expired and they still took out money from my account. Damn near 200 dollars. When I called they said I would be getting charged a 45 dollar cancellation fee. I canceled ahead of time and never used their policy why should I be charged a cancellation fee? I've called them on two separate occasions the first girl was so ghetto and rude, I could not believe the way she was talking to me. Not that there is any excuse for her poor customer service I figured maybe I caught her on a bad day. Called again talked to a different person and they had the same attitude problem!!!! To top it off I wasn't rude with them at all until they started raising their voices and could her the attitude in their voice. Long story short I should expect my check in 2 weeks. Sure didn't take them that long to take it out. Save yourself the headache and money go to a major insurance company that actually values their customers and have better customer service! read more

If you're looking for a con artist insurance company to take care of all of your car insurance needs you found the right insurance company. THEY are the worst company in the world !!!! first off I've never heard of a due date being one day but you have to pay it the day before by midnight. secondly who charges a $50 cancellation fee to cancel your policy. thirdly they never answer the phone or when they do get you on the phone they hang up on you as soon as they pick up after being on a two-and-a-half-hour hold. If cost u less is refferring you to this company.. DONT GO WITH THIS COMPANY!!! You will NOT be satisfied!!!! SOMETIMES THE CHEAPEST COMPANY IS NOT THE BEST COMPANY! JUST SAY NO TO MULTI STATE INSURANCE!! read more

like everyone has already stated.. WORST company to do business with. you're better off staying with the big company names. almost no way of avoiding their fees when you try to make a payment. doesnt matter if its online, over the phone or in person they'll constantly tag on an additional fee. that's an additional $48 a year. i know that may not sound like a lot to some people, but it's just a nuisance to have to pay a little extra each month. i had cancelled my insurance and went with a different company and surprisingly AAA gave me a far better quote with the same coverage, and they offer road side assistance. all i was told to do was to send a fax or email stating i wanted to cancel my policy. Ive yet seen a refund nor have i been contacted back about the process of the cancellation. not sure if they'll prorate the money they owe or if theyll keep the whole months payment. i just think its so weird that they dont have you speak to a rep about something like that to answer questions about important information like this. read more

If it was possible to give zero stars, I would. Their coverage is cheap--which is why I went for it. I was in a time of need and the price was great for my situation. Every time I called, I never got clear info about very basic things like 1. My due date 2. the amount due 3. how to reinstate my coverage after my policy expired. Issue #1 - I made an over payment (oops, my fault)... They were kind enough to tell me I had paid for an extra month, but never sent me a refund even though I called several times and asked for one. They--without my permission--decided to apply it to my next month's balance, which messed me up because the next month was when my coverage expired, my bill pay already (automatically) sent the specified amount, and I was planning to switch insurance carriers anyways. I lost 60 bucks... whatever... Issue #2 - RUDE EMPLOYEES who tell me that I "need" to pay the extra $5 to pay my bill so that it clears instantly because they "don't have the time to wait for my check in the mail"... Seriously? LOOOOOL. No. I thought I was the customer??? THANK GOD I never needed to actually file a claim with these people. Issue #3 - They decided to drop my coverage because I supposedly missed my last 2 payments which was INCORRECT... so I sent them proof of payment with corresponding dates and their response: "we never cashed those checks".... apparently they were addressed incorrectly (no one told me and I had no idea for 2 months)... OKAYYY??? An email or phone call would have been nice after the 1st check wasn't cashed. Like no notification, no email, no notice, nothing... only an email after I had already been dropped. Issue #4 - The month my policy expired, I asked them if I needed to do anything if I wanted to reapply for the same coverage? They said "No--your policy will continue automatically"... I asked them not to automatically reinstate me after my last payment, that I wanted to shop around, and that I would consider them for renewal, but I didn't want to be bound to it... I kept getting letters in the mail about renewing my policy so I literally called like 5 times to ensure I wouldn't be automatically renewed. Every time I spoke to someone different (I got names of them all too)... They all were clueless and sure enough, my policy was renewed despite my request. Go with a name you've heard of--it's worth the extra few bucks per month. read more

This company lied and raked money from me from the beginning. I knew that I should have not joined with them. Bad mistake. Quoted a rate which was high I felt but I had already joined them, so I accepted. The statement comes in the mail and they doubled my rate without notice. I called the broker, who called them. I was told that I needed to call them directly, so I did. They never answer their calls, and never return messages. So unprofessional. I will never deal with this company again and warn you if you are thinking of doing business with them. Just horrible. read more

This company is a scam.I called Multistate and after rejecting thier quote they seem to think I have a policy with them that's now gone to collections. I never signed anything or agreed to use my debit card for a purchase. Today I filed a complaint with the insurance commissioner's office of California. Furthermore I'm submitting a complaint to the city attorneys office for fraud. Don't do business with freeway or Multistate read more

I would give one star if I could. We had a claim incident, my wife was nearly entirely backed up and another car sped through the parking lot and crashed into her. We tried to explain this, and send pictures showing that the amount of damage would never have happened from simply backing up, and the amount of speed required would mean they had to have been speeding through which is ultimately the bigger issue. I said I would settle with 50/50 but not 100 fault. Now the issue here isn't even that. They didn't contact us for a month. We didn't get to talk to anyone. The whole thing was up in flames. I have 4 kids, what if the car wasn't running? By the time the car is fixed it will have been 2 months! It's unbelievable. I would say report them to the insurance commissioner. We need to start a file on this. read more

STAY THE FUCK AWAY FROM THIS COMPANY. I went thru Freeway and it was cheap at the time. Never made a claim or even a late payment and when it came time to renew my policy they wouldn't tell me how much my monthly payment would be unless I paid. Also, the renew fee was about 240 bucks. I paid and then they tell me my monthly payment has gone up about 50 dollars bringing my monthly to about 220. So I canceled my policy and I have to wait, god knows how long to get my $240 back. I have to give 1 star to post this review. read more

DON'T GO THROUGH THEM. Talked to customer service a few times, each representative told me something different. At the end of the day I needed to double pay for a month, my rates were higher than first promised and the due dates kept changing. Only had this for a car I was trying to sell, needles to say I cancelled and went somewhere else. read more

Ok so i need some help from you guys unfortunately i went with multi state as well worst choice ever!! So right before my policy got canceled on the 31st i switched to a different insurance i was told to do that so you wouldn't get screwed over. Cuz your never supposed to let your insirance expire unless you have a back up .. But anways i got my new insurance i didnt pay multi state shit for that month cuz i put my money towards my new insurance so after i got mt new insurance they closed my policy now there saying i owe them 724$ how the fuck do i owe them that when my monthly payments were 225 for full coverage plz HELP ANYONE. There saying if i dont pay there going to put it on my credit? read more

This is company is TRASH do not work with them...They have about 3 different companies that answer the phone then tell you "we can't help you, you have to call the other one. I'll transfer you as a courtesy." Went through FREEWAY who told me my bill was due on the 13th only to get a "Notice of Cancellation" on the 6th with a late fee attached. They said, "oh your bill is due on the 4th." But my policy started and ends on the 13th??? Then they told me they setup my auto pay which come to find out, they didn't and now I have another late fee. read more

Do not get insurance from this place. We got into a car accident and my car has been sitting for 2 months! You can't get a hold of anyone! Left tons of messages everyday no call backs. We also went on the website to put in our statement and send pictures of the car. Still haven't heard from one person. We are obviously going with another carrier after this is settled! read more

Seriously disturbed to read all the reviews are mirroring my exp. accident last Thursday. I pay for full coverage ins. They won't return calls or emails. Took a statement and sent an estimate. The estimate was based on pics I took for them. It's way off. 1200 for a new rear door, quarter panel and bumper. Labor paint and clear coat on a 2015 Prius? Yeah right. Most damage is behind the rear wheel. Estimate doesn't mention it. They say they are ready to send a check minus my deductible to what ever body shop I choose. A check for $264. It's at least 3500 worth of damage. I'm calling Toyota financial and a lawyer immediately. read more

False advertisement on roadside assistance not 24 hours. Total rip off. Worst customer service. You get what you pay for

Only giving them a 1star because there's no option of giving them zero!!! They are a nightmare!! I filed a claim and they are trying to crucify me for it.... putting me through so much stress....during my postpartum of having a newborn baby.....bottom line is I changed my insurance and they are still bugging me!!! Worst insurance ever!! They are seriously money hungry...if u come across this company run!! They will milk you for all you got. read more

If I can rate it will be a -0 I had a car accident march 7 today is April 3rd and I still don't have my car back! Why? Because the auto body shop I have my car in does not get the estimate approval from this stupid car insurance!!!! It's been 2 weeks the shop has been asking for a approval and no response from this insurance!!! I keep calling leaving messages and when I finally get someone on the phone!!!! No one knows anything talking about there is only one person doing the estimate approvals and he has lots of claims!!!! This people don't care about there customers at all!!!! It will almost be a month without a car!!!!!!!! As soon as I get my car back I will cancel this policy! read more

If I able to give a negative rating, I would. I recently became a multi-state insurance and I hate it!!!! I was promised a quote through freeway broker office to pay $95 for both my vehicles. They seemed in a hurry to have me signed up with them. I receive my first bill after the $179 activation and registration fees. My first bill was not $95 as promised it was $119.25. I called to try to solve the problem. I been dealing with them for the past 3 days. I keep getting the run-around, every department moves me to another. The changes were made by one of their Agents "Anna". She changed my address after submitting my application because she the system didn't let her when she was entering my information for the application. It is their fault but I am the one with a higher bill and I can't do anything about it. If i cancel I pay bill plus cancellation fee $45. I should have stayed with GEICO!!!! read more

The absolute worst insurance company I've had. It took me two months to cancel my policy with them and I still ended up paying a cancellation fee. AVOID AT ALL COSTS! read more

Horrible insurance company! Was with them for about 5 years with clean driving record throughout and the insurance kept rising! When I experienced other difficulties they were no help at all! Would never recommend to anyone! read more

This is the worst insurance company in the face of the earth. I strongly advise no one to try this insurance. they use the line of being the cheapest which is the reason i signed up with them. the costumer service is incredibly poor, the staff are completely under trained and the only thing they know how to do is to take your money which by the way charge you $4 for payment with credit card !!!! this company is a joke. DO NOT try it. read more

I wish I could give these guys a 0!!! TERRIBLE ..... Just straight garbage !!! Besides the only good thing that they were the cheapest auto insurance for me at the time These guys are a joke! They charge to take ur payment... Then I SPECIFICALLY ASKED THEM, to email me my due statements which they did not do But they were able to send me a statement saying I was late on my payment. Last person I spoke to last month said that it will be fine just paying my regular payment because it was ON THE DAY I was considered late. And now they are trying to hustle me for an extra 12$ which will be 16$ to take my payment over the phone. And now the guy I spoke to today is stating they cannot remove late fees .... Which is pure BULL**** So now I am waiting for the supervisor to contact me :) terrible company . Plan on getting these 6months out way then moving on to somewhere better .. AVOID THEM AT ALL COST. read more

This insurance company is the worst I have ever dealt with. I have never came across a customer service system that is as poor as this company! I called 7 days in advance to cancel my policy, and the lady informed me it would be a priority so that I would not get charged a new month for the policy. They ended up charging me anyways and and when I asked for a refund they said it would take 2 weeks just to send the request. So I called my bank and filed a claim to get my money back (which my bank did) and then I get a statement from this company saying I owe them for that month?!? and when I try to get a hold of a supervisor they give me the run around. DO NOT I REPEAT DO NOT GET A POLICY WITH THEM! read more

Seriously the BEST customer service I could ask for. I have not had an accident or been with them for long, but i had one issue and seriously the lady who helped me was amazing. Way better then the stupid broker Freeway insurance. read more

This company is HORRIBLE. First off the customer service is terrible. They are rude and quick to get you off the phone. They don't care to help you with anything. The policy itself is a joke. If you want a cheap insurance then go for it but you get what you pay for. They've changed my policy numerous time for the most ridiculous reasons. If I could give this no stars I would. read more

Probably the worst insurance company I've ever had I've recently decided to cancel with them because my insurance was getting higher and higher every time I renewed I called so I could cancel my policy at the end of the month and not have to renew with them they just straight cancelled my entire policy on the date that I called in there for me having to pay a cancellation fee at the end of the month to which they sent through mail and not discussed on the phone. When I called and spoke to a representative they just said "oh well that's just what you have to pay that's just it, can pay that now" instead of trying to help me or let me talk to a higher supervisor or representative cause I found it to be unfair that I had to pay a fee for canceling early even though I was only cancelling from renewing the following month. Only try to take money from you, customer service reps are no help at all. Terrible company! read more

Foreals all there good for is to take tour money it took them like 3 months to send the proof of insurance bt sure did sent the bill on time

If I can, I would give no starts. This company is quick to collect payments, it is hard to even work with them regarding speaking to them and working situations out. Customer service and the claims department are two different companies and it is hard to keep up to date on any status of claims, questions and concerns. Employees are simply super rude. I DO NOT recommend applying with this company. read more

I went thru freeway as a quick save my ass move because the previous company i was with didn't ever inform me my insurance coverage lapsed. (a story for another time) the agent i signed up with come to find out is a liar. i asked a lot of specific questions regarding how her company works and if i will be dealing with the same agent. she stated yes i work directly with the insurance company. i even informed her what went wrong w/ the last company. after signing up i didn't receive any information besides my receipt of payment. no ID cards or copy of my policy. Then i get a phone call from freeway talking about i am in collections. I haven't even made it to my first payment yet. then when i contact multi-state for my ID cards and to find out what is going on they explained everything to me and i basically asked for a cancellation form. At first, due to the person i spoke w/ was so sweet, i decided maybe i will give them a try. well after all the harassing calls from freeway, reminder i asked them to take me off their call list, they told me they cant do that. i ended up going thru allstate. allstate is wonderful but they informed me that the policy multi-state sent to the dmv was liability only, i have a lease. anyone who knows that is illegal. i signed up with allstate. fax over a cancellation form to multi-state and even gave them a call. the kind lady said no problem you will not be charged, the policy is already cancelled out. today 2/14 i get a call from multi-state stating in order to close out my account i have to pay $22. umm that is not at all what was stated to me when i called in to ask for the IVR calls to stopped. i had to block their #. I will be reporting them and i will have a lawyer involved. no where in your policy it stated there is a fee to cancel or change from your fuck up. read more

Stay away from them they're scammer all they want is your money and won't take care of you at all solo car accident happen feb months later to June finally got an answer and they denied my claim would never be able to reach my adjuster left voicemails after voicemails and would never call back don't waste your time and money they shouldn't be in business horrible customer service horrible company lost so much money not having a car for almost 5 months for the claim to get denied smh all they do it take and take money read more

First off. Freeway insurance is just a broker. That is how I got MultiState. They stiffed me by insuring me with the worst company that I have ever been with. They are downright rude and difficult to deal with. They charged my card, then harassed me with calls for me to pay them. When they finally figured out that I had already paid, he just said okay, and hung up the phone. A few days later, I got a call saying that my policy is cancelled. Now I am screwed out of money and insurance. read more

Garbage company. These morons don't understand the concept of return customers. I bought a one month policy from some Indian agent after purchasing a new vehicle. Told him specifically I only want one month just so that I can drive out of the dealership late at night and then I have my own company that I will be going with. 8 years later they are still showing up on my credit report with an amount due. I paid the full amount upfront for one month. This is harming my credit score but out of principle I will not pay a penny for this. I paid for what I requested. If you do business with them you will have problems with them. read more

worst insurance ever! got into a car accident 1 month ago and they havent given me any service! can somebody help me?! they won't return my calls and emails!!!!! worst worst worst!!!!! SUCKS! read more

If there was a -ooooo that's what they would be. There third party claims department is a absolute joke. I was in a hit and run on xmas eve, and its been almost three weeks and have spoke to my adjuster 1 time. He based my damages on photos not a mechanic shop, and when he determined the damage he told me to find a shop to make an appointment with and let him no were. That has all been sent to him for over a week now and still no other correspondents have been made. I have called and called and sent a ton of emails to him and his supervisor. He wont email me or call me, my car has not been fixed, and the person who hit me has not been even spoke of. So as it stands now, I have not had my car fixed nor have I spoke to anyone about that the next step is. NEVER USE MULTI STATE if you want anything done if you are in a wreck its a joke. read more

I hope yelp would allow to give a 5 negative stars i add a truck to my policy they ask for pictures send in the picture and made a payment to my policy and they still cancel my policy now i been driving with out a policy for two week bad experience i just hope i get my money back now its going to take 15 to 30 days to see if i get my money back this is another fredloya insurance read more