BUYER BEWARE! I am giving them ONE star, because there is NO option to give them NO STARS!
MULTISTAR liquor store at 710 Broadway in Massapequa sold me a box Black Box Merlot on 9/14/19 Upon opening the wine about a week or so later, it was rusty orange in color & rancid. I went back to exchange the wine and the store owner outright refused to exchange it for a NON-Rancid, NOT expired box. I showed him the date on bottom of the box that I purchased (February 24th, 2019 ) (Do the math here.. THAT's 8 months expired!!). I then told him to take down a box of THE SAME wine (black Box Merlot 2016) from his shelf that he was STILL selling, and ALL the boxes he was STILL selling on his shelves, had the same expired date on them (Feb 24, 2019). PS.. he stores his wine high up on the shelves, right by the door, in the sun, no wonder it was rancid!!!!
I explained the wine was rusty orange colored and rancid, (Tasted AWEFUL, sour, and funky..) and that it was clearly already expired when I bought the wine from him in September. I even had the bill of sale to prove I bought this particular wine at his store, but he still refused to exchange the wine. (*I wasn't looking for a refund, just a product that I paid for not to taste terrible and not expired..) he was extremely rude and nasty and I felt threatened by him. He was yelling at me, all along telling me he was a nice guy.. (Yeah right!!) I had witnesses to prove this, because he was doing it all in front of two other customers.. Then threw me out of his store (in front of the 2 other customers), which was completely humiliating.
I went home and explained what transpired to my husband, and my husband called him and asked him to please reconsider exchanging the box of expired rancid wine, to which the store owner hung up on my husband. (still such a nice guy. right?) My husband called back a second time and told him that we would be contacting the NYS liquor Authority, Better Business Bureau, and our credit card company to dispute the charge, and let the proper authorities know how he treats his customers, and that he is still selling expired - rancid wine, along with rating him on Yelp and any other social media site I could rate him on.. And his response was "Go Ahead", and hung up on my husband again. (*Mr. Wonderful here.. again, such a nice guy, right?..)
I think it's terrible that this owner, would knowingly still sell expired rancid wine, and that he refused to exchange the product he clearly sold. Worst of all, he is still selling expired wine, as he put it back up on his shelf. BUYER BEWARE.. if you use this place.. THIS IS HOW HE TREATS HIS CUSTOMERS,, He will gladly take your money, but if you have an issue, forget getting any reconciliation.. read more